Moor House

Vicarage Road, Staines-upon-Thames TW18 4YG
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10 32 Reviews
  • Moor House, Staines-upon-Thames
Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.

The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.

Green space surrounds Moor House, which has a courtyard and seating area with shelter.
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Care Provided by Moor House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • RESPITE Self-Funded Residential Care: £1250 – £1500

These prices are only a guideline, please contact Moor House to find out the exact price for your requirements.

Contact Moor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moor House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Moorhouse Care Services Ltd
  • Privately Owned

Person in Charge

  • Teresa Lawrence (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Please contact the team to schedule a tour of Moor House.

Parking

  • Park in main car park in front of home.

Moor House Reviews (32)

10

Moor House has a Review Score of 10 (9.956) out of 10, based on 17 reviews in the last 2 years.
Over all time Moor House has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moor House
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Total of 32, showing 21-32
Review from P B (Son of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every visit, the care provided has been excellent. There are activities always available at an appropriate level. My mother is very happy with her choice and is settled well into her new home. The staff are attentive and show genuine concern for her wellbeing and care. The home is well run and maintained.
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Review from Sue P (Daughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum first went to Moor House for respite care following a hospital stay, and was immediately made welcome. She very quickly felt very comfortable and cared for. The staff took time to tend to her needs, and it was a simple decision for her to become a permanent resident when it was clear that a return
to the family home was not viable. Friends who visited her at Moor House were impressed by how well she was being looked after, and as a family, we were very confident that living at Moor House was the best decision that could have been made for mum’s safety, care and well-being. Activities were numerous, varied and frequent, and included trips out, interesting visiting speakers and many different sessions of carpet bowls, quizzes, flower arranging and bananagrams. After being very restricted in social interaction during lockdown, Mum enjoyed just over 6 months at Moor House until she passed away. We could not recommend Moor House highly enough.
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Review from H J (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family have been delighted with the welcome our Mum has received this last year, at Moor House. We feel she has joined a family, and the fears we had her leaving her home, have been allayed. The warm and welcoming atmosphere has enabled her to settle in easily and to begin to enjoy life. The communication
we have with all the staff is very good, and their readiness to listen to any concerns we have and act on them is very reassuring. Moor House, itself, is a lovely facility, in a beautiful setting, it would, however, benefit by being updated in parts, such as the resident's bathrooms.
Under the current situations, the staff have done a magnificent job keeping the resident's spirits up with the ongoing organisation of a variety of activities and assisting the families to keep in touch with their loved one with photos, video calls and regular updates to how they are. We are incredibly grateful to them all for caring for our Mum, going above and beyond.
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Review from J S (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Moor House for over 3 years and we have been very happy with the care she has received. Mum's room is pleasant and spacious. The manager and staff team are dedicated, friendly and welcoming. They have worked particularly hard to keep the residents safe during the current pandemic.
The activities manager has been especially helpful in facilitating socially distanced visits and finding ways for us to communicate with mum who is totally deaf. I would recommend Moor House very highly.
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Review from F H (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so relieved we found this care home for my mother, they have been marvellous from the beginning, but they have excelled during the current situation with the pandemic. Kept the residents safe, cared for them when no relatives could visit and kept them entertained to relieve boredom. There was constant
contact via, Whatsapp throughout too.
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Review from C T (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for two years and in that time her mobility and overall health has improved with the excellent care and facilities that Moor House offer. Management and staff alike go above and beyond to make residents feel at home and are always available if I have any concerns.
Moor
House provides a home from home atmosphere, when looking at the home initially I independently spoke to residents who said they were happy with their decision to be there, and my mum has felt the same. Mum, who had left her home of over 50 years, now calls Moor House home. Staff treat all residents with dignity and the day is full of activities and entertainment, which are provided with thought and care.
Since the lockdown, staff have continued to support both residents and families to make the situation more bearable, and despite the difficulties relevant staff have successfully kept residents occupied and happy. I have full trust in the care provided. The best home I have ever seen.
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Review from W T (Grandson of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful community where every resident is valued and cared for. Each and every staff member goes above and beyond the call of duty to keep the residents safe, happy and well. I cannot praise it highly enough.
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Review from Kate P (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When searching for a suitable home for my mother, I visited all within a 15-mile catchment of her home. My father had passed away and after 71 years my mother was reeling. From the first visit and subsequent respite, my mother was impressed. The home is very well run and staffed and small - 25 residents.
Every issue has been dealt with to my satisfaction, the staff listen and have made my mother feel at home again. Social activities are excellent. The staff show dedication, compassion and treat my mother with respect. I feel thankful to them all, not forgetting the unsung heroes.
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Review from David B (Son of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Moor House are very helpful and will take every care of the needs of the residents and also make the relatives feel welcome to all the activities. Many thanks to all the office staff and nursing staff in this care home.
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Review from J L (Son of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally high overall standards of care, coupled with extremely friendly staff.
Good engagement demonstrated by all the staff and a caring atmosphere evident at times.
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Review from Stuart R (Son-in-law of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been resident at Moor House for two years. It was (and still is) the best care home we have seen. Very comfortable. Extremely friendly. Superb care. All in a relaxed environment.
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Review from Emma H (Daughter-in-law of Resident) published on 29 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law is a full-time carer for my mother in law as she is immobile and suffers from Alzheimer's along with other medical needs. He needed to undergo a hernia operation and we realised that they would both need full-time care for a few weeks after the operation. We approached Moor House
to talk about respite care so that they could both go in together and my father in law could get the rest he needed whilst my mother in law could receive the care she needed. Moor House was amazing. It was like we had taken them to a family home. Nothing was too much for any of the carers, they accommodated everything that they needed and made sure they stuck to the routine that my mother in law was familiar with rather than imposing any of their regimes on her. The food is freshly cooked and very nutritious. They have activities every morning and every afternoon for the residents to engage in if they want to. Moor House comes with a high recommendation from us!
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Moor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Moor House is calculated as follows: ( (194 Excellents x 5) + (9 Goods x 4) ) ÷ 203 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moor House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Teresa

Teresa Lawrence

Job Title: Home Manager Joined: 2023

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.


Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.


Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.


I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moor House to verify any information. View our terms and conditions. Moor House has an Enhanced Service - more info.