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Moor House

Vicarage Road, Staines-upon-Thames, Surrey TW18 4YG
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Moor House, Staines-upon-Thames
Moor House, Staines-upon-Thames
Moor House, Staines-upon-Thames

Residential care home Moor House, nestled in the charming Staines-upon-Thames, offers spacious and comfortable living for all its residents.

The experienced management and their enthusiastic staff customise care plans according to individual needs and encourage social activity. The kitchen staff create healthy meals and the residents benefit from a hair salon and nail bar, movie nights, exercise groups and trips out.

Green space surrounds Moor House, which has a courtyard and seating area with shelter.

Care Provided by Moor House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,250 - £1,500£1,250 - £1,500

Contact Moor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Moorhouse Care Services Ltd
  • Private Owned

Person in charge

  • Teresa Lawrence (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Please contact the team to schedule a tour of Moor House.

Parking

  • Park in main car park in front of home.

Moor House Reviews (42)

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10

Moor House has a Review Score of 10 (9.969) out of 10, based on 27 reviews in the last 2 years. Over all time Moor House has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from W W (Friend of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

My friend has been staying at Moorhouse for respite care, she has settled in very well and it is great to see her looking so good. All the staff are very friendly and the home is very welcoming with great facilities. I would definitely recommend this care home.

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we are a small family orientated home, giving our residents a friendly home from home feel. I am so glad your friend is happy and settled here.

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Review from Caroline D (Daughter of Resident) published on 4 April 2025 Submitted via Website
Overall Experience
Mum has been at Moor House since September 2023 and I can honestly say I have never had cause to complain. It has truly been a home from home experience for Mum and the family.
I always feel so welcomed as do my little dogs.
Whenever I have made a request or suggested it has been speedily accomplished ..
Meals / menus are fantastic and as I live 200 miles away and I select her menus each week which makes me feel part of mums life. Also I do know what she eats/likes and that is not a criticism but a huge plus. Two great chefs and a team of caring people.
The senior carers a d carers are wonderful so caring and considerate, gentle and persuasive resulting in happy residents who are content, and well presented .
Fabulous managers and office staff
Laundry, cleaning is always of a very hight standard.
Activities well what can I say superb imagination and such a variety of gentle exercises, painting, gardening and the list is endless. Visiting entertainment.

I am so grateful

Reply from Teresa Lawrence, Home Manager at Moor House

Thankyou for your kind words, we strive to make Moor House a safe and happy home for all our residents, Family's, Friends are always welcome to feel part of the Moor House Family.

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Review from Chloe R (Granddaughter of Resident) published on 25 March 2025 Submitted via Website
Overall Experience

Excellent care all round from the day we stepped foot onsite to show nanny round! Thank you always! We really appreciate all the staff do to go above and beyond in every details. It makes such a difference!

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Review from Marion B (Sister-in-law of Resident) published on 20 March 2025 Submitted via Website
Overall Experience
Lovely home very caring and happy place . My sister in law is very happy and the staff all very caring.

Great entainer todays. We joined the resident for lunch which was delicious. The rooms are bright and airy and clean

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Review from A M (Son of Resident) published on 25 February 2025 Submitted via Website
Overall Experience

Marvelous place, with lots going on, great food and staff. I really recommend the home in Staines, worth a visit to have a look around if you need someone who needs care, could go on and on if you want but do have a look.

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Review from G B (Friend of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience

Great care home, with very polite and friendly staff. I have seen many positive changes in the home recently. I would definitely recommend Moor House Care Home to others. Residents always appear happy.

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Review from D W (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

When family roles are reserved, it's devastating. That's what happened to my mother and I last year, a home had to be found. Moor House was recommended to me. The manageress was very helpful about the move as my mum was coming from the county council. The home had a lovely atmosphere, small, cosy, light and airy with a pretty garden, of course, my mum was furious, but with the help of happy, smiling staff, she soon settled in. The entertainment ladies are brilliant, the effort they put in to keep the residents occupied is amazing e.g visits to the garden centre, small country walks, parlour games and arranging many musical performances, singing all the old songs. Pamparings hair, nails, chiropody, dental care and GP visits for all. Not forgetting the brilliant chef! A truly wonderful team.

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Review from Lucio G (Son of Resident) published on 17 April 2023 Submitted via Website
Overall Experience

Finding Moor House has been a blessing. My mum moved into Moor House in September 2022 and she found a loving and caring family there. All the staff is absolutely amazing: they are competent, professional and truly care for the residents. Being Italian, my mum's use and understanding of the English language has never been great and her suffering from dementia didn't make it any better. Despite that, the entire staff went above and beyond and my mum felt the love and care from everyone there. Entertainment is great and I've been amazed on what my mum was able to do and how much fun she had doing the various activities. The building and facilities are top notch as well. It's simply an outstanding place where you can rest assured your loved ones are in safe hands.

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Review from John M (Son of Resident) published on 17 March 2023 Submitted via Postal Card
Overall Experience

The staff can never seem to do enough to care for all the residents. They are always cheerful working tirelessly to create a caring, friendly and welcoming environment. I would have no hesitation in recommending this care home and my mum is very happy as a resident.

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Review from John O (Son of Resident) published on 24 January 2023 Submitted via Website
Overall Experience
My mother has been in Moor House since June 2022. This is the most wonderful care home. All the staff are caring and kind in their duties with the residents and their families.
I cannot praise highly enough. My mother who has dementia is involved in activities and is stimulated with the other residents and staff all taking part in daily games, entertainers and quizzes.

My mother is the most precious person to me and I am reassured and safe in the knowledge that Moor House is outstanding in its care and activities for mum.

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Review from P B (Son of Resident) published on 1 September 2022 Submitted via Postal Card
Overall Experience

On every visit, the care provided has been excellent. There are activities always available at an appropriate level. My mother is very happy with her choice and is settled well into her new home. The staff are attentive and show genuine concern for her wellbeing and care. The home is well run and maintained.

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Review from Sue P (Daughter of Resident) published on 8 August 2022 Submitted via Website
Overall Experience

Mum first went to Moor House for respite care following a hospital stay, and was immediately made welcome. She very quickly felt very comfortable and cared for. The staff took time to tend to her needs, and it was a simple decision for her to become a permanent resident when it was clear that a return to the family home was not viable. Friends who visited her at Moor House were impressed by how well she was being looked after, and as a family, we were very confident that living at Moor House was the best decision that could have been made for mum’s safety, care and well-being. Activities were numerous, varied and frequent, and included trips out, interesting visiting speakers and many different sessions of carpet bowls, quizzes, flower arranging and bananagrams. After being very restricted in social interaction during lockdown, Mum enjoyed just over 6 months at Moor House until she passed away. We could not recommend Moor House highly enough.

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Review from H J (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card
Overall Experience
Our family have been delighted with the welcome our Mum has received this last year, at Moor House. We feel she has joined a family, and the fears we had her leaving her home, have been allayed. The warm and welcoming atmosphere has enabled her to settle in easily and to begin to enjoy life. The communication we have with all the staff is very good, and their readiness to listen to any concerns we have and act on them is very reassuring. Moor House, itself, is a lovely facility, in a beautiful setting, it would, however, benefit by being updated in parts, such as the resident's bathrooms.

Under the current situations, the staff have done a magnificent job keeping the resident's spirits up with the ongoing organisation of a variety of activities and assisting the families to keep in touch with their loved one with photos, video calls and regular updates to how they are. We are incredibly grateful to them all for caring for our Mum, going above and beyond.

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Review from J S (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card
Overall Experience

My mother has lived at Moor House for over 3 years and we have been very happy with the care she has received. Mum's room is pleasant and spacious. The manager and staff team are dedicated, friendly and welcoming. They have worked particularly hard to keep the residents safe during the current pandemic. The activities manager has been especially helpful in facilitating socially distanced visits and finding ways for us to communicate with mum who is totally deaf. I would recommend Moor House very highly.

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Review from F H (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card
Overall Experience

I am so relieved we found this care home for my mother, they have been marvellous from the beginning, but they have excelled during the current situation with the pandemic. Kept the residents safe, cared for them when no relatives could visit and kept them entertained to relieve boredom. There was constant contact via, Whatsapp throughout too.

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Review from C T (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience
My mother has been a resident for two years and in that time her mobility and overall health has improved with the excellent care and facilities that Moor House offer. Management and staff alike go above and beyond to make residents feel at home and are always available if I have any concerns.
Moor House provides a home from home atmosphere, when looking at the home initially I independently spoke to residents who said they were happy with their decision to be there, and my mum has felt the same. Mum, who had left her home of over 50 years, now calls Moor House home. Staff treat all residents with dignity and the day is full of activities and entertainment, which are provided with thought and care.

Since the lockdown, staff have continued to support both residents and families to make the situation more bearable, and despite the difficulties relevant staff have successfully kept residents occupied and happy. I have full trust in the care provided. The best home I have ever seen.

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Review from W T (Grandson of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

A wonderful community where every resident is valued and cared for. Each and every staff member goes above and beyond the call of duty to keep the residents safe, happy and well. I cannot praise it highly enough.

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Review from Kate P (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

When searching for a suitable home for my mother, I visited all within a 15-mile catchment of her home. My father had passed away and after 71 years my mother was reeling. From the first visit and subsequent respite, my mother was impressed. The home is very well run and staffed and small - 25 residents. Every issue has been dealt with to my satisfaction, the staff listen and have made my mother feel at home again. Social activities are excellent. The staff show dedication, compassion and treat my mother with respect. I feel thankful to them all, not forgetting the unsung heroes.

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Review from David B (Son of Resident) published on 28 January 2020 Submitted via Postal Card
Overall Experience

The staff at Moor House are very helpful and will take every care of the needs of the residents and also make the relatives feel welcome to all the activities. Many thanks to all the office staff and nursing staff in this care home.

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Review from J L (Son of Resident) published on 27 September 2019 Submitted via Postal Card
Overall Experience
Generally high overall standards of care, coupled with extremely friendly staff.

Good engagement demonstrated by all the staff and a caring atmosphere evident at times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Teresa Lawrence
Teresa LawrenceJob Title:Home ManagerJoined: 2023

At Moor House, we strive to create a warm and welcoming environment that feels just like home for our residents.

Our goal is to support their independence while making sure they feel comfortable, valued and respected. We listen to their views, address their concerns and cater to their needs with the highest standards of care.

Every member of our team understands our motto: "We are visitors in the residents’ homes, working together to support their needs." This perspective shapes everything we do.

I deeply believe in the importance of family, and I bring that belief to Moor House every day. It’s crucial to me that both residents and staff feel empowered to live and work in a caring, safe environment. With 12 years of experience in the care sector, I’ve gained the knowledge, qualifications, and tools needed to ensure our residents thrive in their later years. At Moor House, friends and family are always welcome, and we aim to make everyone feel part of our community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moor House to verify any information. View our terms and conditions. Moor House has an Enhanced Service -more info.