Submit a Review for The Fountains Care Centre
12 Theydon Gardens, Rainham, RM13 7TU
View full details of The Fountains Care CentreLatest Reviews for The Fountains Care Centre
09 March 2026
Xmas lunch was very disappointing most of it couldn't be eaten
Tough beef. Dry roast potatoes
burnt pigs in blankets.watery gravy
The overall menu is good but preparation and serving of meals should be overalled ie The veg is always overcooked sausages are served 2 to 3 times a week the fish
served on a Friday is mostly all batter every day the meals are only barely warm .This has been discussed many times but it's still the same.
On the occasion day the residents do get a nice meal.
The plastic drinking beakers are very badly stained as well as the desert spoons they are not washed properly and should be bleached or renewed If all the above could be changed the Fountains would be in my view PERFECT
Also the activity ladies go above and beyond for all the residents my rating for those ladies would be a 5 star plus
26 February 2026
The staff at the care home provided excellent professional care to my uncle Nazim during his stay there.
From the carer's to the administration staff always helpful and kind.
Many thanks from the Malik family.
06 February 2026
Iam happy with the care my husband receives at the Fountains, the staff and Management Team are very caring, friendly and approachable and the activities ladies do an excellent job. My husband is treated with respect and dignity and always looks clean and tidy when i visit. My only criticism is that
the food is not to a very good standard, on several occasions sausages have been served for breakfast and then again on the same day i.e they are served up as sausage casserol or toad in the hole with sloppy mashed potatoes and overcooked vegetables for the main dinner. The menu's on the table do not always reflect what is being served that day, usually it is something completely different and when served the food is not very hot.
06 February 2026
The meals are very repetitive and inexpensive, minced meat, sausages and pasta. I have found there is a lack of respect from the laundry room staff, to my husbands
personal belonging, with bleach on dark jogging bottoms with no explanation, also items going missing.
But on the whole the care,
I'm happy with.
27 January 2026
Very pleased with the way they are looking after my sister in law. Could not wish for better staff and management excellent.
27 January 2026
So happy we found Fountains. It made my life better and Linda has improved so much, everyone is so friendly and helpful. Thank you.
27 January 2026
I cant fault this care home, the staff are amazing, always a smile and chat always the same faces and they genuinely care, the activity team do a fab job of keeping everyone entertained and busy, there is always music on which gives a lovely vibe. I feel safe leaving my step mum in the Fountains
capable hands.
22 January 2026
When my wife, Ellen, was discharged from hospital after a ten week stay we as a family were immediately impressed with Fountains first impression was of cleanliness, the whole home is spotless. The care staff on floor two are professional, well trained, very welcoming to my family and other
visitors. From the front office staff activity team to catering staff and cleaning staff they have been brilliant. Mustn't forget Claire and Vanessa. Five stars all round.
21 January 2026
Since the new manager and deputy manager have been insitu, there has been an amazing difference to the general feel of the home. It is a happy place to be for residents, staff and visitors.
I would recommend.
20 January 2026
I have been very impressed with the interaction, care and consideration given to the residents by the staff at Fountains. I have got every confidence that my mum is being well looked after. She is treated like a friend not a patient. Fountains akso have regular activities
19 January 2026
The fountains is a very welcoming home. All the staff are friendly, professional and caring. You can speak to the office and management anytime and with the nursing staff should you have a concern. My relative has lived at the home for some time now and his care is excellent.
19 January 2026
Have always been greeted very well by all staff members. The care and consideration they give to residents is above and beyond. The home is very clean. The food is good, plenty of activities going on each and every day.
19 January 2026
I visit my mum every day at various times and find all staff professional but above that kind and caring. Mum is very happy and settled in quickly which is great for us as a family. When I leave I know she's in good hands .
19 January 2026
My father was moved into the Fountains last week after a 2 month stay in hospital
First impressions have been really positive. The home has a lovely welcoming feel and is clean and tidy.
Dads room is a nice size & meets his needs.
Over the last week I can honestly say every member of staff I
have met has been lovely, they are approachable and nothing is ever too much trouble. They have shown nothing but a caring and compassionate nature towards my dad who has some complex medical and behavioural issues.
The Management and Office staff are knowledgeable and provided invaluable advice to my family.
Placing Dad into a nursing home was a very difficult decision for our family but knowing he is in such safe hands with the Fountains team has given us reassurance and peace of mind.
19 January 2026
Words cannot describe the comfort every member of staff has given us, as a family.. Putting our Mum into a care home was the last thing we wanted to do but The Fountains Care Home have made us realise it was the right thing to do. We rest assured that she is well looked after, cared for, feels loved
and supported in a clean and well run homely environment.. I will forever feel thankful for the care, good food, encouragement and entertainment supplied by everyone involved.
19 January 2026
I feel my mother is as well cared for and as comfortable as she can be in her condition. There are plenty of activities if she feels like taking part and I particularly feel that the outings that she has been on have been very beneficial for her.
15 January 2026
My daughter has been a resident for three years, in that time she has had, a few seizures and the nursers and care staff have been fantastic in their response and after care for her. The staff are patient and caring and always ready to help.
12 January 2026
My mother has been a resident for 4 years now .
She suffers from severe dementia which requires 1 on 1 care 24 hours .
The staff offer an unbelievable care . They treat my mum so well . With care and dignity .I have absolutely no problem in recommending this wonderful care home , run so so well
by Claire and Vanessa .
Believe me when it comes to care , the location , the gardens, the grounds , the rooms are not the most important , the care is, and the care here is exemplary.
Mum was in other homes prior who may have looked better , but could not care for her , so what does that say !
Thank you Claire and Vanessa and all the nurses , carers for the wonderful job you all do x
26 November 2025
Many thanks to all of you for the care and kindness shown to Valerie also to my family and myself. Words are not enough.
27 October 2025
My mum was only at Fountains 10 days where she died. She slept most of the time and was too frail to leave her room. But I heard activities, etc, and other residents were enjoying themselves. All staff were lovely and caring, and even those you passed in the corridor acknowledged you. When Mum was
actively dying, we were all made comfortable at her bedside with tea/coffee and things were explained before and after she died. Well done Fountains!!
Latest Reviews for The Fountains Care Centre
09 March 2026
Xmas lunch was very disappointing most of it couldn't be eaten
Tough beef. Dry roast potatoes
burnt pigs in blankets.watery gravy
The overall menu is good but preparation and serving of meals should be overalled ie The veg is always overcooked sausages are served 2 to 3 times a week the fish
served on a Friday is mostly all batter every day the meals are only barely warm .This has been discussed many times but it's still the same.
On the occasion day the residents do get a nice meal.
The plastic drinking beakers are very badly stained as well as the desert spoons they are not washed properly and should be bleached or renewed If all the above could be changed the Fountains would be in my view PERFECT
Also the activity ladies go above and beyond for all the residents my rating for those ladies would be a 5 star plus
26 February 2026
The staff at the care home provided excellent professional care to my uncle Nazim during his stay there.
From the carer's to the administration staff always helpful and kind.
Many thanks from the Malik family.
06 February 2026
Iam happy with the care my husband receives at the Fountains, the staff and Management Team are very caring, friendly and approachable and the activities ladies do an excellent job. My husband is treated with respect and dignity and always looks clean and tidy when i visit. My only criticism is that
the food is not to a very good standard, on several occasions sausages have been served for breakfast and then again on the same day i.e they are served up as sausage casserol or toad in the hole with sloppy mashed potatoes and overcooked vegetables for the main dinner. The menu's on the table do not always reflect what is being served that day, usually it is something completely different and when served the food is not very hot.
06 February 2026
The meals are very repetitive and inexpensive, minced meat, sausages and pasta. I have found there is a lack of respect from the laundry room staff, to my husbands
personal belonging, with bleach on dark jogging bottoms with no explanation, also items going missing.
But on the whole the care,
I'm happy with.
27 January 2026
Very pleased with the way they are looking after my sister in law. Could not wish for better staff and management excellent.
27 January 2026
So happy we found Fountains. It made my life better and Linda has improved so much, everyone is so friendly and helpful. Thank you.
27 January 2026
I cant fault this care home, the staff are amazing, always a smile and chat always the same faces and they genuinely care, the activity team do a fab job of keeping everyone entertained and busy, there is always music on which gives a lovely vibe. I feel safe leaving my step mum in the Fountains
capable hands.
22 January 2026
When my wife, Ellen, was discharged from hospital after a ten week stay we as a family were immediately impressed with Fountains first impression was of cleanliness, the whole home is spotless. The care staff on floor two are professional, well trained, very welcoming to my family and other
visitors. From the front office staff activity team to catering staff and cleaning staff they have been brilliant. Mustn't forget Claire and Vanessa. Five stars all round.
21 January 2026
Since the new manager and deputy manager have been insitu, there has been an amazing difference to the general feel of the home. It is a happy place to be for residents, staff and visitors.
I would recommend.
20 January 2026
I have been very impressed with the interaction, care and consideration given to the residents by the staff at Fountains. I have got every confidence that my mum is being well looked after. She is treated like a friend not a patient. Fountains akso have regular activities
19 January 2026
The fountains is a very welcoming home. All the staff are friendly, professional and caring. You can speak to the office and management anytime and with the nursing staff should you have a concern. My relative has lived at the home for some time now and his care is excellent.
19 January 2026
Have always been greeted very well by all staff members. The care and consideration they give to residents is above and beyond. The home is very clean. The food is good, plenty of activities going on each and every day.
19 January 2026
I visit my mum every day at various times and find all staff professional but above that kind and caring. Mum is very happy and settled in quickly which is great for us as a family. When I leave I know she's in good hands .
19 January 2026
My father was moved into the Fountains last week after a 2 month stay in hospital
First impressions have been really positive. The home has a lovely welcoming feel and is clean and tidy.
Dads room is a nice size & meets his needs.
Over the last week I can honestly say every member of staff I
have met has been lovely, they are approachable and nothing is ever too much trouble. They have shown nothing but a caring and compassionate nature towards my dad who has some complex medical and behavioural issues.
The Management and Office staff are knowledgeable and provided invaluable advice to my family.
Placing Dad into a nursing home was a very difficult decision for our family but knowing he is in such safe hands with the Fountains team has given us reassurance and peace of mind.
19 January 2026
Words cannot describe the comfort every member of staff has given us, as a family.. Putting our Mum into a care home was the last thing we wanted to do but The Fountains Care Home have made us realise it was the right thing to do. We rest assured that she is well looked after, cared for, feels loved
and supported in a clean and well run homely environment.. I will forever feel thankful for the care, good food, encouragement and entertainment supplied by everyone involved.
19 January 2026
I feel my mother is as well cared for and as comfortable as she can be in her condition. There are plenty of activities if she feels like taking part and I particularly feel that the outings that she has been on have been very beneficial for her.
15 January 2026
My daughter has been a resident for three years, in that time she has had, a few seizures and the nursers and care staff have been fantastic in their response and after care for her. The staff are patient and caring and always ready to help.
12 January 2026
My mother has been a resident for 4 years now .
She suffers from severe dementia which requires 1 on 1 care 24 hours .
The staff offer an unbelievable care . They treat my mum so well . With care and dignity .I have absolutely no problem in recommending this wonderful care home , run so so well
by Claire and Vanessa .
Believe me when it comes to care , the location , the gardens, the grounds , the rooms are not the most important , the care is, and the care here is exemplary.
Mum was in other homes prior who may have looked better , but could not care for her , so what does that say !
Thank you Claire and Vanessa and all the nurses , carers for the wonderful job you all do x
26 November 2025
Many thanks to all of you for the care and kindness shown to Valerie also to my family and myself. Words are not enough.
27 October 2025
My mum was only at Fountains 10 days where she died. She slept most of the time and was too frail to leave her room. But I heard activities, etc, and other residents were enjoying themselves. All staff were lovely and caring, and even those you passed in the corridor acknowledged you. When Mum was
actively dying, we were all made comfortable at her bedside with tea/coffee and things were explained before and after she died. Well done Fountains!!