The Fountains Care Centre

12 Theydon Gardens, Rainham RM13 7TU
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9.7 65 Reviews
  • The Fountains Care Centre, Rainham
The Fountains Care Centre is an important part of the community, providing residential and nursing care, in addition to specialist care for those living with dementia.

The rooms are all en-suite. The home is a modern three-storey building, with a mix of private and communal areas for residents to choose to spend their time in.

An experienced and multicultural care team strives to deliver personalised care to those living within the home, tailoring activities and care to individual interests, hobbies and needs.

The home has a secure outdoor space surrounding the home, with pathways for gentle walks and ample seating allowing enjoyment of the fresh air.
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Care Provided by The Fountains Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450

These prices are only a guideline, please contact The Fountains Care Centre to find out the exact price for your requirements.

Contact The Fountains Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Fountains Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire May (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions.

Parking

  • Free parking.

The Fountains Care Centre Reviews (65)

9.7

The Fountains Care Centre has a Review Score of 9.7 (9.741) out of 10, based on 34 reviews in the last 2 years.
Over all time The Fountains Care Centre has 65 reviews.

Overall Experience
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Reviewer Connection to The Fountains Care Centre
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Total of 65, showing 1-20
Review from Betty R (Sister-in-law of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the way they are looking after my sister in law. Could not wish for better staff and management excellent.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your lovely review. We are pleased you are happy
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Review from Keith W (Husband of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy we found Fountains. It made my life better and Linda has improved so much, everyone is so friendly and helpful. Thank you.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your lovely review. We love looking after her shes a pleasure.
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Review from Kelly A (Stepdaughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cant fault this care home, the staff are amazing, always a smile and chat always the same faces and they genuinely care, the activity team do a fab job of keeping everyone entertained and busy, there is always music on which gives a lovely vibe. I feel safe leaving my step mum in the Fountains capable
hands.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your lovely review Kelly. We appreciate your support
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Review from G F (Husband of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife, Ellen, was discharged from hospital after a ten week stay we as a family were immediately impressed with Fountains first impression was of cleanliness, the whole home is spotless. The care staff on floor two are professional, well trained, very welcoming to my family and other visitors.
From the front office staff activity team to catering staff and cleaning staff they have been brilliant. Mustn't forget Claire and Vanessa. Five stars all round.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind words. She has really made an impact since she has come to us and is very engaging. I will ensure that your comments are passed on to all the staff.
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Review from J L (Niece of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the new manager and deputy manager have been insitu, there has been an amazing difference to the general feel of the home. It is a happy place to be for residents, staff and visitors.
I would recommend.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind words. We are really proud of the whole team that contribute to The Fountains as we want it to be THE place of choice for someone to live and work.
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Review from K E (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the interaction, care and consideration given to the residents by the staff at Fountains. I have got every confidence that my mum is being well looked after. She is treated like a friend not a patient. Fountains akso have regular activities
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind words. Our aim is that we are all part of a family. I'm glad that you feel that she is treated as a friend. We really love her company and she is always the first for joining in anything, especially dancing.
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Review from J D (Sister of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The fountains is a very welcoming home. All the staff are friendly, professional and caring. You can speak to the office and management anytime and with the nursing staff should you have a concern. My relative has lived at the home for some time now and his care is excellent.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for taking the time to write this. He is such a character to have around and fun to be with.
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Review from K S (Wife of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have always been greeted very well by all staff members. The care and consideration they give to residents is above and beyond. The home is very clean. The food is good, plenty of activities going on each and every day.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for you comments. I'm glad you are finding us so welcoming. I will ensure the staff are aware of your kind words.
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Review from Dawn D (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my mum every day at various times and find all staff professional but above that kind and caring. Mum is very happy and settled in quickly which is great for us as a family. When I leave I know she's in good hands .
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind words. She is a very special lady and clearly loved by so many people.
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Review from Kelly J (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was moved into the Fountains last week after a 2 month stay in hospital
First impressions have been really positive. The home has a lovely welcoming feel and is clean and tidy. 
Dads room is a nice size & meets his needs.
Over the last week I can honestly say every member of staff I have
met has been lovely, they are approachable and nothing is ever too much trouble. They have shown nothing but a caring and compassionate nature towards my dad who has some complex medical and behavioural issues. 
The Management and Office staff are knowledgeable and provided invaluable advice to my family. 
Placing Dad into a nursing home was a very difficult decision for our family but knowing he is in such safe hands with the Fountains team has given us reassurance and peace of mind.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind works. We are happy that he is with us and I know families don't make the decision lightly for their loved one to come to us. I'm glad he is settling and showing us his fun personality.
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Review from Laura B (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot describe the comfort every member of staff has given us, as a family.. Putting our Mum into a care home was the last thing we wanted to do but The Fountains Care Home have made us realise it was the right thing to do. We rest assured that she is well looked after, cared for, feels loved
and supported in a clean and well run homely environment.. I will forever feel thankful for the care, good food, encouragement and entertainment supplied by everyone involved.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind words. No-one ever plans to live in an care home and relatives have the 'head vs. heart' argument all the time. I'm glad you decided to put your trust in us and that she has settled well.
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Review from G M (Son of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my mother is as well cared for and as comfortable as she can be in her condition. There are plenty of activities if she feels like taking part and I particularly feel that the outings that she has been on have been very beneficial for her.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for comments. She does love the outings and we love her sense of humour. Looking forward to the warmer months for more adventures.
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Review from June G (Mother of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been a resident for three years, in that time she has had, a few seizures and the nursers and care staff have been fantastic in their response and after care for her. The staff are patient and caring and always ready to help.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for kind comments. We are really glad that she has settled with us.
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Review from G S (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 4 years now .
She suffers from severe dementia which requires 1 on 1 care 24 hours .
The staff offer an unbelievable care . They treat my mum so well . With care and dignity .I have absolutely no problem in recommending this wonderful care home , run so so well by
Claire and Vanessa .
Believe me when it comes to care , the location , the gardens, the grounds , the rooms are not the most important , the care is, and the care here is exemplary.
Mum was in other homes prior who may have looked better , but could not care for her , so what does that say !
Thank you Claire and Vanessa and all the nurses , carers for the wonderful job you all do x
Reply from Claire May, Home Manager at The Fountains Care CentreThank you so much for your kind words. It really keeps our moral up and makes us smile. Your mum is great to be with and keeps us all fit! I will share your comments with all of the staff. Thank you again.
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Review from David D (Husband of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks to all of you for the care and kindness shown to Valerie also to my family and myself. Words are not enough.
Reply from Claire May, Home Manager at The Fountains Care CentreIt was a pleasure to look after her and meet such a wonderful family.
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Review from L S (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was only at Fountains 10 days where she died. She slept most of the time and was too frail to leave her room. But I heard activities, etc, and other residents were enjoying themselves. All staff were lovely and caring, and even those you passed in the corridor acknowledged you. When Mum was actively
dying, we were all made comfortable at her bedside with tea/coffee and things were explained before and after she died. Well done Fountains!!
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your positive comment. When you are able, could you advise the low-scoring areas, as it is not the standard we aim for. We are glad that we were also able to support her husband and the family on the day of the funeral. As she was only with us for a short time it was lovely to her about her full and wonderful life.
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Review from Kay T (Niece of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a bit apprehensive about my aunt going into care, because of stories I had heard from people other experiences with other care homes. I could not of wished for a better care home. It is clean, friendly and a happy environment. Greeted by staff with a smile, and they could not do enough for me
or my aunt. She was only there just over a week but that week she was comfortable, looked after and treated so well. The staff were always there to give you a cuddle if needed, when upset, I would like to thank each and everyone of you for an amazing job.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for the wonderful review- it was our pleasure
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Review from Ian C (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted from hospital as she needed more care than she was getting at home. The staff were extremely tolerant and understanding of her occasional outbursts and the activities varied and appropriate for residents varying conditions. We were well updated about her and looked after very well
as relatives of her. Thinking of reserving a room for when I need it !!
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your review, it was a pleasure to look after your mum. Thank you for trusting us with her care and it wont be the same without her or your visits!
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Review from Rajan A (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care at Fountain's Care Home, Raynham
Fountain's Care Home in Raynham has been a wonderful place for my father. He is on Victoria falls Ward, where the nursing staff have been absolutely outstanding in managing his medical care. They are attentive, professional, and show real compassion
in everything they do. All the staff are warm, caring, and supportive, and the management team is equally excellent. It's a fantastic care home, and we feel very reassured knowing he's in such good hands.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your kind words, they are really appreciated by everyone.
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Review from Pip W (Nephew of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is run like a well-oiled watch.
Reply from Claire May, Home Manager at The Fountains Care CentreThank you for your review. She was a pleasure and always ready with a witty line or two.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for The Fountains Care Centre is calculated as follows: ( (308 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 394 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Fountains Care Centre

What types of Care is The Fountains Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Fountains Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at The Fountains Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Fountains Care Centre to the centre of Rainham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Fountains Care Centre to verify any information. View our terms and conditions. The Fountains Care Centre has an Enhanced Service - more info.