The Fountains Care Centre

12 Theydon Gardens, Rainham RM13 7TU
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9.8 49 Reviews
  • The Fountains Care Centre, Rainham
The Fountains Care Centre is an important part of the community, providing residential and nursing care, in addition to specialist care for those living with dementia.

The rooms are all en-suite. The home is a modern three-storey building, with a mix of private and communal areas for residents to choose to spend their time in.

An experienced and multicultural care team strives to deliver personalised care to those living within the home, tailoring activities and care to individual interests, hobbies and needs.

The home has a secure outdoor space surrounding the home, with pathways for gentle walks and ample seating allowing enjoyment of the fresh air.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450

These prices are only a guideline, please contact The Fountains Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claire May (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions.

Parking

  • Free parking.

The Fountains Care Centre Reviews (49)

9.8

The Fountains Care Centre has a Review Score of 9.8 (9.758) out of 10, based on 25 reviews in the last 2 years.
Over all time The Fountains Care Centre has 49 reviews.

Overall Experience
  • 40
  • 7
  • 1
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Date Published
  • 49
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  • 25
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Reviewer Connection to The Fountains Care Centre
  • 12
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  • 5
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  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
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  • 1
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Total of 49, showing 41-49
Review from J G (Wife of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole service of this nursing home is above and beyond any of my expectations. Being a qualified NVQ carer myself I have been in the care field for over 30 years. The whole of the staff from the manager down is first-rate.
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Review from J N (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident here for six months. The staff are very caring and kind. The care my father has received has been very good. The staff always do their best to make sure that we are kept informed about my father's care.
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Review from Ana S (Wife of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just met a member of The Fountains on the 9th February 2019 and was in Fountains on 11th February for the first time but the room (my husband's) was extremely clean. I liked the laminated floor instead of carpet (more hygienic). The furniture was in good condition. The decoration is very beautiful.
The nurse was concerned about very important points (e.g. Security, medication with labels). I was asked to help to fill in a very intense form where food, incontinence cloths, mobility etc all was included.
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Review from Keith G (Father of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent procedure for admittance. Staff extremely helpful and caring. Managers sympathetic and cannot do enough for you as a difficult time.
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Review from S P (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care of my mother to be very good. The staff have been very attentive to my mother and our family when visiting.
My only concern has been on the one occasion, my family and I tried to contact the home one evening, for a progress report on my mum's welfare and the request for her to
receive a doctors visit. We were unable to get anyone to answer the phones after 8 attempts by myself and 8 from my sister. This necessitated me to visit the home at 10 o'clock in the evening.
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Review from John C (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of The Fountains Care Centre for almost 7 years.
The care has been good and we have been grateful for the care she has been given.
Thank you.
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Review from Neale R (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Fountains provide good care to my father. My father is looked after with care and consideration to his needs. The staff are friendly and treat my father with respect. The facility is kept clean and provides a comfortable environment for the patients. My father seems settled at The Fountains Care
Centre.
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Review from Norma C (Niece of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each time I have visited The Fountains I have been impressed by the friendliness of the staff, combined with the degree of care and kindness shown to my aunt. She is bed-ridden and extremely frail, and, from what I have observed, she is treated with dignity and respect and given excellent nursing care.
She feels she has made friends among the staff and is very content to spend the remainder of her days in their care.
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Review from Steve (Nephew of Resident) published on 8 June 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My aunt has dementia and the level of care is appalling. At least one fall has gone unrecorded, and no care plan was put in place after the fall. The reports the care home create are full of conflicting information and social services have advised we move our aunt to another home as she is not receiving
the level of care she deserves. My aunt has been left without clean clothes for just over a week, no one at the home can tell us why. The room she is staying in isn't always clean and sometimes there are not even sheets on the bed. The rooms are very nice when they're clean.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for The Fountains Care Centre is calculated as follows: ( (233 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 297 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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