Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Thames House

stars
stars 17 December 2025
All the staff at Thames House are all considerate respectful and courteous at all times in person or on the telephone. They always keep me informed about Gary's health wellbeing and healthcare needs.
Review from Gaynor H (Sister of Resident/Service User)
stars
stars 06 October 2025
They have done a great job with my dad when he recently had to attend hospital special praise to Becky (Thames House) Dad name Bob. Things improved recently keep it up.
Review from Mark F (Son of Resident/Service User)
stars
stars 18 September 2025
When I visit Thames House the staff are wonderful. They do everything they can to ensure that you feel like you are home. They are personable and professional and keen to go out of their way to help.
Review from Leanne B (Friend of Resident/Service User)
stars
stars 12 December 2024
Satisfied with everything at Thames House, he has never received care as good as he does here.
Review from L F (Daughter of Resident/Service User)
stars
stars 21 October 2024
I cannot praise the staff enough for the continued care and support they have not only given to my mum but to me also. The care is outstanding and I could not ask for more for my mum.
Review from Carrie B (Daughter of Resident/Service User)
stars
stars 19 March 2019
All staff friendly and welcoming and do their absolute best for residents. Outings are good.
Review from Stephen N (Brother of Resident/Service User)
stars
stars 09 July 2018
I visit my brother-in-law each week, taking my husband (who has Huntington's Disease) with me. We are welcomed by everyone we see and offered a drink immediately. l we are told of forthcoming events and also given an update on brother-in-law's health, nothing is too much trouble.
Review from Jeannette R (Sister-in-law of Resident/Service User)