Thames House

Thames Street, Rochdale OL16 5NY
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8.1 4 Reviews
  • Thames House, Rochdale
Welcome to Thames House

Thames House is a small 20-bed complex needs care home in Rochdale. The home supports adults living with complex mental health needs, brain injuries, complex dementia and neuro-disabilities including Huntington’s disease and Parkinson’s.

It is part of Exemplar Health Care, a leading provider of specialist nursing care for adults living with complex and high acuity needs.

Thames House has an in-house team of Registered Nurses, Health Care Assistants and Life Skills Coordinators that provide person-centred care that focuses on maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible.

They care for some of the most complex and acute individuals, who would often otherwise be in a hospital setting, enabling them to stay in the community and reducing hospital and secure facility admission.

This includes people on their journey from being in hospital to community-based living, as well as offering longer-term support for people living with degenerative or life-limiting illnesses.

Thames House has 20 large bedrooms, each with an en-suite, across two units, which promotes small group living that’s more responsive to people’s needs.

The home also has communal dining and living spaces, as well as an activities hub and a large accessible garden.

As well as the in-house team at Thames House, people who live at Scotia Heights benefit from access to Exemplar Health Care’s Behaviour Support Specialists and Consultant Psychiatrist.

Please get in touch to find out more!
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Care Provided

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Daniel Emsley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 66

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (20)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.

Parking

  • Free parking available on site.

Thames House Reviews (4)

8.1

Thames House has a Review Score of 8.1 (8.125) out of 10, based on 2 reviews in the last 2 years.
Over all time Thames House has 4 reviews.

Overall Experience
  • 3
  • 1
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Date Published
  • 4
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  • 2
  • 2
  • 2
Reviewer Connection to Thames House
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from L F (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied with everything at Thames House, he has never received care as good as he does here.
Reply from Jo Hemmingway, Marketing and Communications Officer at Thames House

Thank you for your review of Church Walk. We're glad to hear that you're happy with the care and support provided by the team.

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Review from Carrie B (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot praise the staff enough for the continued care and support they have not only given to my mum but to me also. The care is outstanding and I could not ask for more for my mum.
Reply from James Wyllie, Marketing and Events Officer at Thames House

Thank you so much for taking the time to leave a review. It's great to hear such good feedback from relatives of loved ones within our care. We'll pass on your kind words to the entire team at Thames House.

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Review from Stephen N (Brother of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff friendly and welcoming and do their absolute best for residents. Outings are good.
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Review from Jeannette R (Sister-in-law of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my brother-in-law each week, taking my husband (who has Huntington's Disease) with me.
We are welcomed by everyone we see and offered a drink immediately. l we are told of forthcoming events and also given an update on brother-in-law's health, nothing is too much trouble.
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Current Review Score: 8.1 (8.125)

Overview of Review Score

The Review Score of 8.1 (8.125) out of 10 for Thames House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Thames House is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) ) ÷ 24 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.625 Points relating to the number of positive Reviews for Thames House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Daniel

Daniel Emsley

Job Title: Home Manager

Hi, I'm Daniel, Home Manager at Thames House care home in Rochdale.


Exemplar Health Care has a reputation for delivering first-class, person-centred care, which is achieved by truly focusing on those using the service. I wanted to get back to focusing on the individual and making a positive difference in their lives, this is something that Exemplar Health Care is known for.


I am thrilled to be able to develop what will no doubt be a strong and successful team at Thames House. However, I am most excited about sharing successes (big and small) with everyone who is a part of Thames House - we have an exciting journey ahead of us!

Frequently Asked Questions about Thames House

What types of Care is Thames House registered for?

Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thames House have?

There are 20 Single Rooms.

What are the Facilities & Services at Thames House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thames House to the centre of Rochdale?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thames House to verify any information. View our terms and conditions. Thames House has an Enhanced Service - more info.