Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for The Willows

stars
stars 22 June 2018
The Willows strives to cultivate a homely ambience rather than an institutional one. There is a high ratio of staff to residents to enable tailor-made therapies to be applied to the individual together with group activities.
Review from K S (Brother of Resident/Service User)
stars
stars 29 May 2018
From the day I walked in, it felt like home; it was exactly what I was looking for for my son. The staff and management were quietly confident in their jobs and everyone was at ease. I have nothing but respect for the way they can take a troublesome adult and put them at ease. I was given a nice
cup of tea it was welcome. I went home that night and slept like a dog. First time in a few years. BLESS THEM ALL.
Review from Dinah A (Mother of Resident/Service User)