Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Victoria Lodge Care Home

stars
stars 17 June 2019
The home is basic but clean. Laundry is put away properly. Staff and management are friendly and approachable. My dad is cared for, eating and drinking well. Any concerns are dealt with promptly. Very happy with his placement.
Review from Geraldine M (Daughter of Resident/Service User)
stars
stars 29 May 2019
I have had dealings with six care homes in the Dudley area concerning three of my relatives. I would not consider housing anyone in one of the homes but the majority were reasonably acceptable. By far the best is Victoria Lodge. The home is exceptionally clean, very well run and the quality of care
and facilities are second to none. All of the staff are friendly and make visiting an enjoyable experience. I would highly recommend Victoria Lodge as an excellent care home.
Review from David G (Brother of Resident/Service User)
stars
stars 01 June 2018
I have thanked the staff for their exemplary care they gave to my mother until the end of her life a month ago. They are a wonderful team and expert at what they do. My mother was so comfortable there and always laughing whenever I went to visit her. Thank you so much, God bless you all.
Review from Rosemary J (Grandson of Resident/Service User)