Submit a Review for Heathbrook House Care Home
223/229 Worcester Road, Stoke Heath, Bromsgrove, B61 7JA
View full details of Heathbrook House Care HomeLatest Reviews for Heathbrook House Care Home
30 January 2026
The staff are great my Nan used to be in another care home where they just left her in the room since we have put my nan in Bupa Health Brook House they have got her out and about great place would recommend to anyone
29 January 2026
My mother in law began her stay at Heatbrook House in July 2025. We attended Heathbrook House a few days before Mom moved in and knew withun a few minutes it was clear this was by far the best residential home we had visited. The friendly, caring nature of the team shone throughout the building. We
were shown round the home and spoken to with respect, and a very understanding and caring approach. I can only praise the team as they all cared for Mom in the most personal way I have ever seen. This includes the management team, Nursing Team, all carers, the kitchen team, house keepers maintenance team and reception staff. The care here is second to none. Mom unfortunately passed away at the end of November, but everyone there made her last months a brilliant time, full of care and laughter. They made Mom(and my wife and myself part of the Heathbrook family. I have to thank the team for how they cared for Mom, making her comfortable, feel safe and loved by the all whilst she was there.
28 January 2026
My mom had been at Heathbrook House since end July 2025.
During the latter stage of mom's life we could not have asked for any better, care, love & support shown by the staff & Management Team for mom.
From the Senior Nurse down through all the roles the Team all reacted immediately to mom's needs
& requests to ensure she remained as comfortable as possible & pain free during what was a very difficult & sensitive time for both mom & us as a family.
The respect & dedication they all shown to mom was second to none & this continued to be displayed right through until mom was taken from Heathbrook to rest at the Chapel.
We can't thank the Team at Heathbrook enough Xx
20 November 2025
What a lovely home! The building still looks very new and clean. All rooms seem to look outside at the rest and the grounds. The home is set on the edge of the countryside but is also on a bus route from Bromsgrove.
Staff are key to the feel of this home and they are truly exceptional. Very
caring and responsive. I feel I can relax for the first time for many years in the knowledge that my mother is in a safe environment and that she has her medication on time and her meals are balanced and timely.
Heathfield House caters for mums spiritual needs and her mental and physical needs.
19 November 2025
Brenda has settled in really well and has a lovely room with everything she needs provided. Despite the sad circumstances Brenda is a very difficult patient, she is cared for very well and all of her needs have been met with compassion, gentleness and patience. The staff are very friendly and
accommodating and have a lovely conservatory for family to relax and spend precious time together. Refreshments are provided as well as snacks which is a lovely touch.
15 August 2025
Came to see my aunt, found her to be looking clean and well happy. The home and staff are lovely.
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.
14 August 2025
From the moment Mom came to Heathbrook House in March 2025 she was settled and felt safe she has a lovely room and the staff are so helpful & caring. They couldn't look after Mom any better. Thank you to everyone at Heathbrook House.
03 July 2025
Upon moving into heath brook it took a little while for the staff to get use to us as a family and my mom and us of the routine and the staff but following this my mom has settled in really well. Staff now understand my mom's likes and dislikes and if there is something at meal times she doesn't
like on the menu they will either amend it or make something different which is great.
Heath brook looks and smells clean both on entering reception and onto the units.
All of the staff from management to housekeeping are friendly and always saying hello or offering hot drinks, and remembering are names or the names of my mom's grandchildren so they can talk to my mom about them later which always brings a smile to her face, in addition to making us feel welcome at any time.
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.
30 June 2025
I regularly visit Heathbrook House to visit my grandmother. I can't fault any member of the care team. They are all efficient, approachable, caring and hands on with all the residents. They genuinely make it feel like a home for all in their care, and are always so polite and welcoming whenever I
visit. It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.
30 June 2025
I came to visit my friend who I havnt seen in a very long time, I was welcomed by the receptionist who asked who I had come to see and if I had been here before, she was most welcoming and showed me the way to go.
I went to my friend in her room and she was surprised to see me there but was so
glad I came to visit , she told me all about her new home and how she's settled in really well.
The home is lovely and my friend showed me around the lounge and where she has her meals.
One lovely lady asked us if we were ok and if we would like to have a coffee in the conservatory. We went to the conservatory and it's such a lovely space and nice environment to have a catch up.
My friend said she had doubts moving into a care home but she's happy and content here and it's wonderful to see her like this. Thankyou to all that look after her so well, she spoke very highly of you all.
18 June 2025
The staff and management are so welcoming and go the extra mile to help the residents the best they can providing care in a person centred way with all resident especially my family I have no complaints only compliments for the home it's well looked after and everything always looks so fresh.
11 April 2025
Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes
her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!
09 April 2025
When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.
13 March 2025
My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and
would keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.
06 August 2024
This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.
06 August 2024
I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am
so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.
30 July 2024
My visits are made bearable by the kind and considerate staff.
I feel that I leave my sister with kind and caring people.
22 July 2024
Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.
10 May 2024
I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would
like to say well done to all the team. And a big thank you.
03 May 2024
My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life.
My sister and I spent 10 days by dads bedside as the hospital said he only had
2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath.
The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.
Latest Reviews for Heathbrook House Care Home
30 January 2026
The staff are great my Nan used to be in another care home where they just left her in the room since we have put my nan in Bupa Health Brook House they have got her out and about great place would recommend to anyone
29 January 2026
My mother in law began her stay at Heatbrook House in July 2025. We attended Heathbrook House a few days before Mom moved in and knew withun a few minutes it was clear this was by far the best residential home we had visited. The friendly, caring nature of the team shone throughout the building. We
were shown round the home and spoken to with respect, and a very understanding and caring approach. I can only praise the team as they all cared for Mom in the most personal way I have ever seen. This includes the management team, Nursing Team, all carers, the kitchen team, house keepers maintenance team and reception staff. The care here is second to none. Mom unfortunately passed away at the end of November, but everyone there made her last months a brilliant time, full of care and laughter. They made Mom(and my wife and myself part of the Heathbrook family. I have to thank the team for how they cared for Mom, making her comfortable, feel safe and loved by the all whilst she was there.
28 January 2026
My mom had been at Heathbrook House since end July 2025.
During the latter stage of mom's life we could not have asked for any better, care, love & support shown by the staff & Management Team for mom.
From the Senior Nurse down through all the roles the Team all reacted immediately to mom's needs
& requests to ensure she remained as comfortable as possible & pain free during what was a very difficult & sensitive time for both mom & us as a family.
The respect & dedication they all shown to mom was second to none & this continued to be displayed right through until mom was taken from Heathbrook to rest at the Chapel.
We can't thank the Team at Heathbrook enough Xx
20 November 2025
What a lovely home! The building still looks very new and clean. All rooms seem to look outside at the rest and the grounds. The home is set on the edge of the countryside but is also on a bus route from Bromsgrove.
Staff are key to the feel of this home and they are truly exceptional. Very
caring and responsive. I feel I can relax for the first time for many years in the knowledge that my mother is in a safe environment and that she has her medication on time and her meals are balanced and timely.
Heathfield House caters for mums spiritual needs and her mental and physical needs.
19 November 2025
Brenda has settled in really well and has a lovely room with everything she needs provided. Despite the sad circumstances Brenda is a very difficult patient, she is cared for very well and all of her needs have been met with compassion, gentleness and patience. The staff are very friendly and
accommodating and have a lovely conservatory for family to relax and spend precious time together. Refreshments are provided as well as snacks which is a lovely touch.
15 August 2025
Came to see my aunt, found her to be looking clean and well happy. The home and staff are lovely.
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.
14 August 2025
From the moment Mom came to Heathbrook House in March 2025 she was settled and felt safe she has a lovely room and the staff are so helpful & caring. They couldn't look after Mom any better. Thank you to everyone at Heathbrook House.
03 July 2025
Upon moving into heath brook it took a little while for the staff to get use to us as a family and my mom and us of the routine and the staff but following this my mom has settled in really well. Staff now understand my mom's likes and dislikes and if there is something at meal times she doesn't
like on the menu they will either amend it or make something different which is great.
Heath brook looks and smells clean both on entering reception and onto the units.
All of the staff from management to housekeeping are friendly and always saying hello or offering hot drinks, and remembering are names or the names of my mom's grandchildren so they can talk to my mom about them later which always brings a smile to her face, in addition to making us feel welcome at any time.
If there are concerns with mom's health the nursing time will call us or if the GP needs to consult with us they will also call us which gives us a peace of mind that she is being taken care.
30 June 2025
I regularly visit Heathbrook House to visit my grandmother. I can't fault any member of the care team. They are all efficient, approachable, caring and hands on with all the residents. They genuinely make it feel like a home for all in their care, and are always so polite and welcoming whenever I
visit. It's such a lovely place to go to and so reassuring knowing my grandmother is in such capable and caring hands.
30 June 2025
I came to visit my friend who I havnt seen in a very long time, I was welcomed by the receptionist who asked who I had come to see and if I had been here before, she was most welcoming and showed me the way to go.
I went to my friend in her room and she was surprised to see me there but was so
glad I came to visit , she told me all about her new home and how she's settled in really well.
The home is lovely and my friend showed me around the lounge and where she has her meals.
One lovely lady asked us if we were ok and if we would like to have a coffee in the conservatory. We went to the conservatory and it's such a lovely space and nice environment to have a catch up.
My friend said she had doubts moving into a care home but she's happy and content here and it's wonderful to see her like this. Thankyou to all that look after her so well, she spoke very highly of you all.
18 June 2025
The staff and management are so welcoming and go the extra mile to help the residents the best they can providing care in a person centred way with all resident especially my family I have no complaints only compliments for the home it's well looked after and everything always looks so fresh.
11 April 2025
Overall the home has a lovely relaxed atmosphere. I noticed how fresh and clean the home smelt when we first arrived. The staff are very friendly and kind and treat mum with respect, she can be very difficult. She is often led on her back staring at the ceiling, she is completely immobile. Sometimes
her food is hard for her to eat, very crumbly toast depending which shift is on. She likes music or TV in the background, not nothing!
09 April 2025
When my mother was on end of life care everyone was son kind. It was humbling to see how all the staff cared - even when busy, nothing was too much trouble. They ensured my mother's last days were calm and pain free. I could not praise them enough.
13 March 2025
My mother-in-law was a resident in Heathbrook House for just over one year. During that time she received excellent care and attention from all staff. We visited regularly when we were made to feel very welcome and part of the Heathbrook House family. The staff always met you with a smile and
would keep us updated with all of the things Mum had done during the day and any health issues she may have had. I would not hesitate in recommending Heathbrook House to anyone.
06 August 2024
This has been a pleasant stay. Staff are friendly, cheerful and helpful and do their best to make the stay pleasant and sometimes entertaining.
06 August 2024
I recently moved Mom into Heathbrook House from a previous care home, and I have been overwhelmed with the care & attention from everyone we have met so far. Her room is fantastic, so bright, and has a lovely view from the window onto part of the gardens, the whole home is clean and welcoming. I am
so much more confident that Mom will now get the care she deserves, and can already see how much calmer she is. Thank you everyone at Heathbrook House for restoring my faith in our care system.
30 July 2024
My visits are made bearable by the kind and considerate staff.
I feel that I leave my sister with kind and caring people.
22 July 2024
Excellent facilities, an environment. All of the staff are friendly, caring and efficient at their job. Food looks superb, although my wife is on a pureed diet which is well prepared to the right consistency. Very happy that my loved one is in good hands.
10 May 2024
I’ve been coming here for a while now to visit an old neighbour. She was very apprehensive when she first moved in but these past few months she is loving it. I believe we have new management and have noticed a big change in standards. I would definitely recommend this home in the future. I would
like to say well done to all the team. And a big thank you.
03 May 2024
My dad has been in Heathbrook for 11 months and my mother spent 7 weeks in the home so she could spend time with dad. In between the time mom was in the home dad was taken into hospital dad was discharged on end of life.
My sister and I spent 10 days by dads bedside as the hospital said he only had
2 days to live, the staff were really kind and caring. Mom and dad had their 65th Anniversary in the home, the cook made some sandwiches and cakes and hot drink. The cook was so kind and made a cake, it was such a lovely afternoon for mom and dad was given some flowers of all the staff. We had lots of happy time and we had some sad one two due to dad’s heath.
The carers were so amazing. The nurse team were fantastic too. It was also that the manager come out of the office and do hands on too this is fantastic to see. I would like to thank everyone in Heathbrook House for everything there did for mom and dad.