Submit a Review for Windermere Grange
Windermere Road, Middlesbrough, TS5 5DH
View full details of Windermere GrangeLatest Reviews for Windermere Grange
18 November 2025
Since Dad arrived he has felt safe and engages with the polite staff and residents. It's a huge relief to my family knowing that he is being well looked after. The rooms are cleaned on a regular basis and he's always keen to socialise with the activities on offer
21 October 2025
The staff are extremely friendly and helpful. My mum is enjoying the food and the interaction with the other residents. Manager was very helpful and obliging regarding my mums respite.
15 October 2025
Friendly caring staff on hand at all times, no problems to talk of and will have e no worries when it time for me to use the services again. All seemed clean and tidy with residents all appearing well looked after and under constant supervision when not in there rooms.
30 May 2025
My father came to windermere Grange home in Middlesbrough after being in hostpital for quite some time , he came in for rest bite, I couldn't have wished for a better place to bring him to ,I haven't seen this type of care in a long time, the staff were excellent they had so much empathy for there
residents nothing was to much trouble for them ,I came in at all times of the day and night and when those buzzers went off there was no delays they were straight to the residents, also the residents are kept lovely well groomed I went in one day to give dad a shave they'd already done it everything was seen to, such lovely lovely staff , my dad was 90 years old and he didn't want to go back to hospital he just wanted palitive care, sadly my dad passed and all the staff were carring and very dignified right to the end,if anyone out there is thinking were to take your loved one's to l would advise everyone to bring them to this home Im so thankful to them all.
Thanks
11 April 2025
I feel very lucky that a place was found for my mum at Windermere Grange. The home is spotlessly clean and I noticed that it smells fresh as you walk in. Mum's room is lovely, with a garden view. All of the staff I've met have been extremely warm and friendly, and they treat my mum with such
kindness and dignity. Mum's healthcare and social situations are not the most straightforward, but nothing has been too much trouble at Windermere Grange, and everyone goes out of their way to try to encourage mum and help her help herself. Mum can be quite negative in her outlook, but she has nothing but positive things to say about her experience of Windermere Grange so far, particularly the staff and the food.
21 March 2025
First impressions were the Manager, Deputy Manager, Staff & Residents too, were friendly & welcoming. It looked inviting, clean, bright, airy, well looked after & smelled fresh. My experience has been that there's always a senior member of staff on duty & it's never a problem to them if I call for
an update on my father (I live away), plus they call me straight away if any health or other issues. My father's needs have changed since he moved in to Windermere Grange & this has not been a problem to them, in fact they've worked very well to keep him safe & comfortable, working with him as & when his care needs have changed. My father enjoys the meals, he gets to choose & likes it that he can eat his meals in his room. In passing I've noticed staff sitting & chatting with the residents in the lounge. Over the past 2 years he's been somewhat on the roundabout of adult social care, domiciliary care, care homes & hospital wards, not all good experiences. Now I can relax he's cared for.
28 June 2024
I would like to thank Windermere Grange so very much. We are so very grateful for the loving and caring support for our Dad. Words cannot express our gratitude. Thank you everyone, so much, everyone is fantastic, helpful and nothing was ever too much trouble. Always there for my Dad and family,
going above and beyond.
18 April 2024
An amazing care home!
Both in-laws have dementia and they’re treated as individuals and with care. Both settled well and see the staff at friends/family. The staff are always accommodating and give us family members the time and care we also need.
17 April 2024
The staff are welcoming and friendly, their care of my husband is very good.
02 August 2023
My husband and I came in here, he needed 24-hour care. I am also disabled and was caring for him at home with carers. It was a very stressful time for us and our children and both sides of the family were very worried.
Our time here has been wonderful. All the staff have been terrific. We have felt
relaxed and cared for. There is nothing they won't do. We recently celebrated our son's wedding with his in-laws. The staff were so kind and made very welcome.
27 July 2023
My father was a resident at Windermere Grange from 2016 until his passing in April 2023. He was extremely well cared for during this time. As English was not his first language, communication was a challenge, but staff went above and beyond to communicate with him. He was always happy, settled, and
content knowing he was safe and well taken care of.
21 July 2023
Very hot day and my aunt wanted a shower, all staff were busy but one carer took her to give her a shower and then blow-dried her hair. The care given was fantastic, nothing was too much trouble. Above and beyond.
21 July 2023
My uncle transferred from a previous home and since he has been here he has been well looked after. We are extremely delighted with the level of care he receives. The food is amazing and the cleanliness is second to none.
His room is ideal and comfortable. All of the carers and management are
excellent.
06 July 2023
So different to the previous residential home I was in. Nothing seems to be a problem. Food is really good, maybe too much to eat. The room is kept nice and clean. The staff have been welcoming and friendly.
06 July 2023
Very friendly staff.
Very clean.
My Aunty feels a lot happier in this care home.
30 June 2023
This care home is fantastic. I had my in-laws here and it was first on my list for my aunt. I wouldn't put her anywhere else. The staff, from carers, management, cleaners and cooks are 100%. I know she will be well taken care of here. If my time came I would also come here as well.
Well cared for
home.
30 June 2023
Windermere Grange is a very friendly care home. Our visits are very good. We get a good welcome from the staff. It's very clean and very safe for the residents and the rooms are very good. Always look forward to visiting.
23 June 2023
My mum, aged 89, had a fall and was admitted to hospital before being taken into the home for six weeks of rehab/physio.
I cannot praise enough the standard of care Mum received from all of the staff. Really treated Mum well and allayed her fears. The food, accommodation, in fact, everything was
of an exceptional standard. Mum is home now thanks to the loving care she received. Thank you so much for looking after her.
22 June 2023
My mother was in Windermere Grange Care Home for rehabilitation after leaving hospital. I cannot praise the facilities enough, especially the staff. Every member of staff was amazing and really looked after her with care and humour. They made her stay enjoyable and also made myself and other family
members welcome.
20 April 2023
I had resided at Windermere Grange Care Home for a couple of weeks before going home for Christmas, I can't fault the staff and management for all the support I received during my stay, food was good and entertainment was available. I would recommend Windermere Grange Care Home to friends and
relatives, thank you for all your support in moving me back to my home town.
Latest Reviews for Windermere Grange
18 November 2025
Since Dad arrived he has felt safe and engages with the polite staff and residents. It's a huge relief to my family knowing that he is being well looked after. The rooms are cleaned on a regular basis and he's always keen to socialise with the activities on offer
21 October 2025
The staff are extremely friendly and helpful. My mum is enjoying the food and the interaction with the other residents. Manager was very helpful and obliging regarding my mums respite.
15 October 2025
Friendly caring staff on hand at all times, no problems to talk of and will have e no worries when it time for me to use the services again. All seemed clean and tidy with residents all appearing well looked after and under constant supervision when not in there rooms.
30 May 2025
My father came to windermere Grange home in Middlesbrough after being in hostpital for quite some time , he came in for rest bite, I couldn't have wished for a better place to bring him to ,I haven't seen this type of care in a long time, the staff were excellent they had so much empathy for there
residents nothing was to much trouble for them ,I came in at all times of the day and night and when those buzzers went off there was no delays they were straight to the residents, also the residents are kept lovely well groomed I went in one day to give dad a shave they'd already done it everything was seen to, such lovely lovely staff , my dad was 90 years old and he didn't want to go back to hospital he just wanted palitive care, sadly my dad passed and all the staff were carring and very dignified right to the end,if anyone out there is thinking were to take your loved one's to l would advise everyone to bring them to this home Im so thankful to them all.
Thanks
11 April 2025
I feel very lucky that a place was found for my mum at Windermere Grange. The home is spotlessly clean and I noticed that it smells fresh as you walk in. Mum's room is lovely, with a garden view. All of the staff I've met have been extremely warm and friendly, and they treat my mum with such
kindness and dignity. Mum's healthcare and social situations are not the most straightforward, but nothing has been too much trouble at Windermere Grange, and everyone goes out of their way to try to encourage mum and help her help herself. Mum can be quite negative in her outlook, but she has nothing but positive things to say about her experience of Windermere Grange so far, particularly the staff and the food.
21 March 2025
First impressions were the Manager, Deputy Manager, Staff & Residents too, were friendly & welcoming. It looked inviting, clean, bright, airy, well looked after & smelled fresh. My experience has been that there's always a senior member of staff on duty & it's never a problem to them if I call for
an update on my father (I live away), plus they call me straight away if any health or other issues. My father's needs have changed since he moved in to Windermere Grange & this has not been a problem to them, in fact they've worked very well to keep him safe & comfortable, working with him as & when his care needs have changed. My father enjoys the meals, he gets to choose & likes it that he can eat his meals in his room. In passing I've noticed staff sitting & chatting with the residents in the lounge. Over the past 2 years he's been somewhat on the roundabout of adult social care, domiciliary care, care homes & hospital wards, not all good experiences. Now I can relax he's cared for.
28 June 2024
I would like to thank Windermere Grange so very much. We are so very grateful for the loving and caring support for our Dad. Words cannot express our gratitude. Thank you everyone, so much, everyone is fantastic, helpful and nothing was ever too much trouble. Always there for my Dad and family,
going above and beyond.
18 April 2024
An amazing care home!
Both in-laws have dementia and they’re treated as individuals and with care. Both settled well and see the staff at friends/family. The staff are always accommodating and give us family members the time and care we also need.
17 April 2024
The staff are welcoming and friendly, their care of my husband is very good.
02 August 2023
My husband and I came in here, he needed 24-hour care. I am also disabled and was caring for him at home with carers. It was a very stressful time for us and our children and both sides of the family were very worried.
Our time here has been wonderful. All the staff have been terrific. We have felt
relaxed and cared for. There is nothing they won't do. We recently celebrated our son's wedding with his in-laws. The staff were so kind and made very welcome.
27 July 2023
My father was a resident at Windermere Grange from 2016 until his passing in April 2023. He was extremely well cared for during this time. As English was not his first language, communication was a challenge, but staff went above and beyond to communicate with him. He was always happy, settled, and
content knowing he was safe and well taken care of.
21 July 2023
Very hot day and my aunt wanted a shower, all staff were busy but one carer took her to give her a shower and then blow-dried her hair. The care given was fantastic, nothing was too much trouble. Above and beyond.
21 July 2023
My uncle transferred from a previous home and since he has been here he has been well looked after. We are extremely delighted with the level of care he receives. The food is amazing and the cleanliness is second to none.
His room is ideal and comfortable. All of the carers and management are
excellent.
06 July 2023
So different to the previous residential home I was in. Nothing seems to be a problem. Food is really good, maybe too much to eat. The room is kept nice and clean. The staff have been welcoming and friendly.
06 July 2023
Very friendly staff.
Very clean.
My Aunty feels a lot happier in this care home.
30 June 2023
This care home is fantastic. I had my in-laws here and it was first on my list for my aunt. I wouldn't put her anywhere else. The staff, from carers, management, cleaners and cooks are 100%. I know she will be well taken care of here. If my time came I would also come here as well.
Well cared for
home.
30 June 2023
Windermere Grange is a very friendly care home. Our visits are very good. We get a good welcome from the staff. It's very clean and very safe for the residents and the rooms are very good. Always look forward to visiting.
23 June 2023
My mum, aged 89, had a fall and was admitted to hospital before being taken into the home for six weeks of rehab/physio.
I cannot praise enough the standard of care Mum received from all of the staff. Really treated Mum well and allayed her fears. The food, accommodation, in fact, everything was
of an exceptional standard. Mum is home now thanks to the loving care she received. Thank you so much for looking after her.
22 June 2023
My mother was in Windermere Grange Care Home for rehabilitation after leaving hospital. I cannot praise the facilities enough, especially the staff. Every member of staff was amazing and really looked after her with care and humour. They made her stay enjoyable and also made myself and other family
members welcome.
20 April 2023
I had resided at Windermere Grange Care Home for a couple of weeks before going home for Christmas, I can't fault the staff and management for all the support I received during my stay, food was good and entertainment was available. I would recommend Windermere Grange Care Home to friends and
relatives, thank you for all your support in moving me back to my home town.