Windermere Grange

Windermere Road, Middlesbrough TS5 5DH

Windermere Grange, in the outskirts of Middlesborough, is situated in a quiet residential area that makes for a comfortable retirement for older people who also require personalised care.

The home is from a provider that believes in a compassionate and professional approach to each individual's needs, aiming for personal happiness as well as health, well-being and security.

Residents enjoy pleasant communal lounges, en-suite bedrooms and assisted bathrooms, as well as having a wide range of activities to choose from.

Group: St Martins Care Ltd

Person in charge: Donna Jones (Care Home Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 73

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home offers an open policy to visiting, however, try to restrict visits around meal times in the interests of residents.

Parking:

Onsite parking for up to 20 cars

Latest Care Quality Commission* Report on Windermere Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Windermere Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Windermere Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Windermere Grange is calculated as follows: ( (66 Excellents x 5) + (35 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.616 Points relating to the number of positive Reviews for Windermere Grange is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14.6 Target = 0.616

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Windermere Grange has a Review Score of 8.9 (8.949) from 10 Reviews


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windermere Grange?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Windermere Grange

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

I entered this home in February 2017 and enjoyed my new experience very much but progressively owing to the shortage of carers, the feeling began to decline, however, I know the carers in position at present time, do a good job, with the only criticism being they are so tired when they go home.

How likely would you be to recommend Windermere Grange? Likely

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Average Rating:   3.8 out of 5

My mam and I were extremely happy with the care and support we received from all of the staff. Can't praise them enough.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for 12 months. The care she receives is consistently good and is provided in a safe and dignified environment. The staff are friendly, approachable and hardworking and residents are offered a range of varied activities by the dedicated coordinators.
The interior and exterior facilities have recently been refurbished which has further improved the care provision.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   4.4 out of 5

Staff very caring and efficient. They provided a safe environment for dad and helped him retain his dignity at all times. Friendly atmosphere. Very welcoming to visit.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   4.3 out of 5

The care staff here are second to none caring for my Aunty in a highly professional but personalised way throughout her stay. There were three particular ladies that were supportive throughout and especially after her passing. I would highly recommend the home to anyone. The staff here gave my Aunty a home from home.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   5 out of 5

My Auntie was very very happy in Windermere Grange Nursing Home. She thought the staff were very loving and caring, they were also understanding to her requirements and needs. Myself, as her niece, would like to thank all the staff and management for their support and I wish them all the best for the future.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   5 out of 5

First impressions of this care home are that of a clean and homely environment with all effort to make improvements to the decor being made by staff. The care is of a high standard with dignity maintained at all opportunity. Excellent input from the activities team to keep all aspects of activities planned and ongoing. Person-centred care is offered and this includes activities. Management is approachable and will work with families to incorporate changes - food choices are good and varied. Good MDT relationships are maintained for wider service. Well done to all involved.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   4.5 out of 5

This could be a wonderful care home if they had enough staff and resources made available for the residents. However, from my perspective I could see the majority of staff are understanding and do what they can - the big issue on the dementia floor is that there are 30+ rooms and insufficient staff to deal with the diverse needs of the residents living there. Given that this care home provides dementia care (so there is an expectation that they have lots of experience and a wealth of understanding of how to deal with the residents changing needs) we were concerned when regularly presented with 'problems/symptom changes' relating to our relative as if we should come up with answers to advise them how to cope. On a number of occasions family members spent much time researching and gaining advice from external sources so that we could provide suggestions/solutions to the staff at the care home to help them better cope with our relative!

How likely would you be to recommend Windermere Grange? Extremely Unlikely

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Average Rating:   2.5 out of 5

The staff are extremely understanding of my father's condition and treat him with the respect that he deserves. All the family would like to thank everyone for what they do. He is very proud of his family and they have the patience to listen to repeated stories from him. Our family like to be proactive in dads life and this is acknowledged by staff and we are kept informed and welcomed by everyone.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   4.5 out of 5

I would like to thank the wonderful staff who help and supported my mum whilst she was ill. She was made so comfortable and the care she received was fantastic. All the staff go above what is expected of them. They were supportive towards myself and dad. My mum is making a great recovery and if it were not for the staff, my mum may not have come through her illness.

How likely would you be to recommend Windermere Grange? Extremely Likely

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Average Rating:   4.4 out of 5

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Care Home Idol 2016

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