
Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)

This care home is fantastic.Susan W(Niece of Resident/Service User)

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)

Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)

This care home is fantastic.Susan W(Niece of Resident/Service User)

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)

Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.
Care Provided by Windermere Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Contact Windermere Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Martins Care Ltd
- Private Owned
Person in charge
- Donna Jones (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (64)
Visiting
- At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.
Parking
- Ample free on-site parking.
Windermere Grange Reviews (65)
Windermere Grange has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years.
Over all time Windermere Grange has 65 reviews.
Expense overall very polite, the care staff are mostly very approachable and extremely caring and dedicated to providing excellent care/interventions to residents. Manager is also approachable and wants the best for all who reside in the unit. There is room for improvement when it comes to residents' belongings and clothing. I don't believe that it is correct for an individual's personal bathing/toiletries to be used on other residents when these are provided by family, and that all residents should be dressed in their own clothing.
Thank you for your kind review, we are happy to hear that the team are very polite and the care staff and management team are very approachable. We agree that residents bathing/ toiletries should be kept in their room for personal use and we will speak to the management team to ensure this is...
They have been amazing showing care, love and understanding toward my mam. They have helped us as a family with the process of mam becoming a permanent resident. You walk in at any time and are greeted with a warm friendly smile. I feel happy and content that my mam is well cared for.
Thank you for your kind review, we are happy to hear that the team at Windermere Grange have been amazing at showing care, love and understanding towards your mam. We are pleased that you are happy and content that your mam is well cared for.
I would recommend Windermere to anyone looking for a care home for their loved ones. Outstanding !!
Thank you for your kind review. It is lovely to hear that you are happy with the care your daughter is receiving at Windermere Grange and that she is happy, healthy and well cared for in our care. We are happy to hear that the home is clean, light and airy and that the staff are hard working and friendly. It is brilliant that your daughter has been on two holidays with with Windermere Grange.
After viewing a couple of different care homes the minute we walked into the Windermere Grange it felt so different to the others. Years of care home perceptions blown away with the friendly and relaxed attitude. Nothing too much for either the Staff and management . I'll have to drag my mother out when the time comes .
Thank you for your kind review, we are pleased to hear that Windermere Grange felt different to other care providers and that you were blown away with the friendly and relaxed attitude. We are happy to hear that your mother is happy residing in our care and that nothing is too much for the staff and management.
Everything was clean and everyone was very friendly.
I would happyly recommend this home to anyone seeking care with compassion.
I give this home 10 out of 10
Thank you for your kind review, we are happy to hear that you were greatly impressed by the care given to a friend at Windermere Grange Care Home and that the environment was clean and everyone was friendly.
We as a family are happy with the care provided for our mam. All the staff & management are amazing. Our mam's classes this as her home now & is never alone or even feels alone, shes allways doing activities when we visit & this could be anytime of the day. This was a very hard decision for us as a family to make but most definitely made the right one.
Thank you for your kind review, we are pleased to hear that as a family you are happy with the care provided for your mam and that the team are amazing. It is wonderful to hear that your mam sees Windermere Grange as her home now, never feels alone and enjoys the activities.
Since Dad arrived he has felt safe and engages with the polite staff and residents. It's a huge relief to my family knowing that he is being well looked after. The rooms are cleaned on a regular basis and he's always keen to socialise with the activities on offer
Thank you for your kind review, we are pleased your Dad feels safe and engages well with the staff and residents at Windermere Grange. It is lovely to hear it's a relief to your family knowing that he is being well looked after.
The staff are extremely friendly and helpful. My mum is enjoying the food and the interaction with the other residents. Manager was very helpful and obliging regarding my mums respite.
Thank you for your kind review, we are pleased to hear that the staff and manager at Windermere Grange were extremely friendly and helpful. I am happy that your mum is enjoying the food and interaction with other residents.
Friendly caring staff on hand at all times, no problems to talk of and will have e no worries when it time for me to use the services again. All seemed clean and tidy with residents all appearing well looked after and under constant supervision when not in there rooms.
Thank you for your kind review, we are pleased to hear that the staff at Windermere Grange are friendly and caring. It is wonderful to know that you would have no worries when it is time for your loved one to use our services again.
Thanks
Thank you for your kind review, we are happy to hear the staff at Windermere Grange were excellent, providing empathy for the residents in their care and provided your father with dignity and care. We're sorry for the loss of your father, our sincerest condolences.
I feel very lucky that a place was found for my mum at Windermere Grange. The home is spotlessly clean and I noticed that it smells fresh as you walk in. Mum's room is lovely, with a garden view. All of the staff I've met have been extremely warm and friendly, and they treat my mum with such kindness and dignity. Mum's healthcare and social situations are not the most straightforward, but nothing has been too much trouble at Windermere Grange, and everyone goes out of their way to try to encourage mum and help her help herself. Mum can be quite negative in her outlook, but she has nothing but positive things to say about her experience of Windermere Grange so far, particularly the staff and the food.
Thank you for your kind review, we are pleased that Windermere Grange is spotlessly clean and smells fresh as you walk in. We are happy that you like your Mum's room and that the staff are warm, friendly and treat your mem with kindness and dignity.
First impressions were the Manager, Deputy Manager, Staff & Residents too, were friendly & welcoming. It looked inviting, clean, bright, airy, well looked after & smelled fresh. My experience has been that there's always a senior member of staff on duty & it's never a problem to them if I call for an update on my father (I live away), plus they call me straight away if any health or other issues. My father's needs have changed since he moved in to Windermere Grange & this has not been a problem to them, in fact they've worked very well to keep him safe & comfortable, working with him as & when his care needs have changed. My father enjoys the meals, he gets to choose & likes it that he can eat his meals in his room. In passing I've noticed staff sitting & chatting with the residents in the lounge. Over the past 2 years he's been somewhat on the roundabout of adult social care, domiciliary care, care homes & hospital wards, not all good experiences. Now I can relax he's cared for.
Thank you for your kind review, we are pleased to hear that your father is well cared for at Windermere Grange and that the team and residents are friendly and welcoming. We are happy that your father enjoys the choice of meals and that he is safe and comfortable in Windermere Grange.
I would like to thank Windermere Grange so very much. We are so very grateful for the loving and caring support for our Dad. Words cannot express our gratitude. Thank you everyone, so much, everyone is fantastic, helpful and nothing was ever too much trouble. Always there for my Dad and family, going above and beyond.
Thank you for your kind review, we are pleased you were happy with the loving and caring support your Dad received at Windermere Grange.
Both in-laws have dementia and they’re treated as individuals and with care. Both settled well and see the staff at friends/family. The staff are always accommodating and give us family members the time and care we also need.
Thank you so much for your kind review, we are pleased to hear your loved ones have settled into Windermere Grange. We are happy to hear our team are accommodating and you are also having the time and care you need.
The staff are welcoming and friendly, their care of my husband is very good.
Thank you for your kind review, we are happy to hear the team are welcoming and friendly, and that you are pleased with the care your husband is receiving at Windermere Grange.
Our time here has been wonderful. All the staff have been terrific. We have felt relaxed and cared for. There is nothing they won't do. We recently celebrated our son's wedding with his in-laws. The staff were so kind and made very welcome.
Thank you very much for your kind review. We're really pleased you are happy with the care we provided you and your husband. It was our privilege to look after you both.
My father was a resident at Windermere Grange from 2016 until his passing in April 2023. He was extremely well cared for during this time. As English was not his first language, communication was a challenge, but staff went above and beyond to communicate with him. He was always happy, settled, and content knowing he was safe and well taken care of.
Thank you for your lovely review, we are pleased to hear you were pleased with your father's care at Windermere Grange Care Home, he is sadly missed by all at the home.
Very hot day and my aunt wanted a shower, all staff were busy but one carer took her to give her a shower and then blow-dried her hair. The care given was fantastic, nothing was too much trouble. Above and beyond.
Thank you for your lovely review, Martina, we are pleased to hear you are happy with the care your aunt is receiving at Windermere Grange.
His room is ideal and comfortable. All of the carers and management are excellent.
Thank you for your lovely review, Brenda, we are pleased to hear you are happy with the care your uncle is receiving at Windermere Grange and that he is being well cared for by the team.
So different to the previous residential home I was in. Nothing seems to be a problem. Food is really good, maybe too much to eat. The room is kept nice and clean. The staff have been welcoming and friendly.
Thank you for your lovely review Joyce, we are pleased to hear you are happy at Windermere Grange and that the staff are welcoming and friendly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windermere Grange.
There are no upcoming events for Windermere Grange.
Awards / Recognitions (2)
- 07 Dec 2023Recipient: St Martins Care Ltd
- 03 Oct 2023Recipient: St Martins Care Ltd
Accreditations
There are no accreditations posted yet for Windermere Grange.
Meet the Team (3)

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."
Frequently Asked Questions about Windermere Grange
What types of Care is Windermere Grange registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Windermere Grange have?
There are 64 Single Rooms.
What are the Facilities & Services at Windermere Grange?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Windermere Grange to the centre of Middlesbrough?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windermere Grange to verify any information. View our terms and conditions. Windermere Grange has an Enhanced Service -more info.