Care Homes Owned by St Martins Care Ltd

I just want to say thank you to all the staff at the Manor. My husband died on 9-5-2026. We were shown so much love and care. He had suffered a great deal but the staff cared so much for him. In his final hours he was treated with love and respect. They helped me through his death, and the staff looked after all my family. I can never thank them enough, they all went above and beyond. Thank you from the bottom of my heart

My Mother moved here and ever since she arrived I cannot fault any of the staff. Everyone here is friendly kind, and give the residents care second to none. Not to mention there is also a hairdresser, who comes in. Along with someone to trim toe nails and not forgetting church people to give communion. Which could not be any better for my Mother.

I am so grateful to this care home for providing actual proper care to my mum who passed away in April. After a less from happy experience at a care home, my mum was placed on the EMI floor in 2025 and though she wasn't always the easiest of residents she forged good & healthy relationships with her main carers. Her room was kept immaculately and me and my dad were always met with a smile and warmth. Thank you Dave, Donna et al for making her last year a lot less brutal than it might have been - I'll never forget your kindnesses.

I would say the Washington manor care home is a lovely place for my grandmother she like it here she has made loads of friends and get along with everyone that lives and works here I couldn't say one bad word about the place

Thank you

I have just moved my dad from here. He has Parkinsons with time critical medication. They have run out of this medication on one occasion and it took my dad to alert them he had missed a dose...to be told we have none. He missed 2 doses and had severe tremors and slurred speech. Other times it was late, one time 3 hours late. There is a 15 minute window before side effects can be felt. There was a serious lack of medicine knowledge with one Senior in particular. Nobody asked my dad if he wanted to leave his room and I have been there when food put in front of him without a single word being spoke. Obviously, some staff were notblike this. However, security was a concern as visitors are given the number for the front door to get in and out! Dad was also on a fluid restriction and once again this was not properly monitored by certain staff.

Expense overall very polite, the care staff are mostly very approachable and extremely caring and dedicated to providing excellent care/interventions to residents. Manager is also approachable and wants the best for all who reside in the unit. There is room for improvement when it comes to residents' belongings and clothing. I don't believe that it is correct for an individual's personal bathing/toiletries to be used on other residents when these are provided by family, and that all residents should be dressed in their own clothing.

They have been amazing showing care, love and understanding toward my mam. They have helped us as a family with the process of mam becoming a permanent resident. You walk in at any time and are greeted with a warm friendly smile. I feel happy and content that my mam is well cared for.

- in addition my father is suffering from diabetes, despite of this he is regularly given sugary snacks(chocolate bars).

I would recommend Windermere to anyone looking for a care home for their loved ones. Outstanding !!

Birthday celebration. Food amazing. Staff excellent!

Came to Washington Manor to celebrate my auntie's birthday. We took cakes, and the staff/carers were so welcoming. The catering staff totally spoiled us with an amazing cheese board, scones and tea. It helped us to celebrate the special event. It was amazing. Staff are brilliant here—relaxing environment, so comfortable to visit. Can't thank the carers and caterers enough. Great experience. Very happy my auntie is here.

Washington Manor care is really supporting my aunt very well. The staff take a real interest and help her to adapt to her changing condition, as many distressing symptoms develop. The attention and concern for her wellbeing is lovely, and I must say the food and catering in Washington Manor is excellent. A beautiful spread was produced for my aunt's birthday, which was very much appreciated and made to feel special. Thank you.

I would like to understand why I a male adult who has full capacity am still in bed at 10:55 am? Despite several calls to staff and management I am being ignored, whilst other patients without any capacity are being showered. Priority surely should be made to those that have the mental capacity to enjoy their day, however because I am still being ignored in bed I am getting understandably stressed.

My father in law was in Willow Green for the last few weeks of his life and I can't express how happy we were with his care. The staff were patient, kind, gentle and kept his spirits up when he was down. They were also amazing with our whole family, they were supportive and kind and were especially caring with my mother in law. I can't thank the staff enough for all they did and for making his last few weeks comfortable and stress free. Anyone who requires care would be lucky to be a resident in Willow Green.

After viewing a couple of different care homes the minute we walked into the Windermere Grange it felt so different to the others. Years of care home perceptions blown away with the friendly and relaxed attitude. Nothing too much for either the Staff and management . I'll have to drag my mother out when the time comes .

The care home is one of the best I have been in. Plenty of food, very caring staff and the building is well maintained. Residents' well-being is very good. If you need to talk to someone with regards your relative, the management are always there to help. The only thing I think is needed is more entertainment.

The manager and staff of chestnut suite do a great job of caring for the residents, the go above and beyond to help them and us, it's not an easy job due to the various natures of disability in the home and the knock on affect of behaviour but they do amazing. I stay for Sunday dinner most weeks and cannot fault the food and hospital of the team, I'm am eternally grateful for everything they do

Mum is cared for by wonderful staff, and it is so good for us to know that she is safe and well. We enjoy visiting, and it feels like an extended family each time.

I think the staff are brilliant. They are very patient and understanding of the residents. The home is very clean and hygienic. The service users are well taken care of, their needs and also their activities.