Woodhouse Triangle, Middlesborough Road, Guisborough TS14 6QU
"Lovely caring staff looking after our mum and dad, since they moved in in April. Care and office staff are so helpful and supportive of mum…" Read all 87 reviews
Guisborough Manor is a purpose-built residential care home in the market town of Guisborough. It is a beautiful, welcoming environment with a dedicated team providing high quality care and support. Guisborough Manor is committed to enabling residents… Read more about Guisborough Manor
Eastbourne Road, Darlington DL1 4ER
"Everyone was kind and helpful. The care my mum received was superb. The happy, friendly atmosphere of Willow Green is a credit to it's…" Read all 66 reviews
Willow Green is a purpose-built care home located in Darlington, close to the town centre. It has undergone some cosmetic refurbishment over the past couple of years and is a bright, modern environment with a friendly and welcoming atmosphere. Willow… Read more about Willow Green
Hollin Hill Road, Concord, Washington NE37 2DP
"We visited our friend who is over 100 in Washington Manor Care Home and were very impressed by the standard of care and friendliness of the…" Read all 64 reviews
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.… Read more about Washington Manor
Feetham Avenue, Forest Hall, Newcastle upon Tyne NE12 9QN
"The best care home I have been in. The staff are very welcoming and friendly. I enjoyed my time here. The home is lovely and clean. I…" Read all 49 reviews
Park View is a purpose-built residential care home located in the heart of the local Forest Hall/Killingworth community. It is warm and welcoming with well maintained level access gardens for everyone to enjoy.… Read more about Park View
Tedder Avenue, Thornaby, Stockton-on-Tees TS17 9JP
"Thank you so much for the good care of my mother when she was in your care home for 5 weeks respite care. Everyone was so kind and caring,…" Read all 55 reviews
Woodside Grange is a purpose-built care home located in Thornaby. It has level access the garden area for residents and is a bright and welcoming environment, with a variety of communal spaces for residents to relax and socialise.… Read more about Woodside Grange
Windermere Road, Middlesbrough TS5 5DH
"My father came to windermere Grange home in Middlesbrough after being in hostpital for quite some time , he came in for rest bite, I…" Read all 56 reviews
Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small,… Read more about Windermere Grange
Submitted via Website • Report
I can honestly say some of the staff in a different life i would be honoured to have as friends
My independence was encouraged and hand on heart I can say they
Thankyou to lisa and all the staff.
Reply from Cassie Schofield, Head Office Admin at Park View
Thank you for your kind review, we are please to hear that you enjoyed your time at Park View and that your independence was encouraged. We are happy that the home was welcoming, friendly and clean.
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Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your kind review, we are pleased to hear that everyone at Willow Green were kind and helpful, and you were happy with the care your mum received.
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Reply from Cassie Schofield, Head Office Admin at Park View
Thank you for your kind review, we are pleased to hear you were happy with the care your aunt received at Park View. We're sorry for the loss of your aunt, our sincerest condolences.
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Submitted via Website • Report
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are pleased to hear the care and office team are helpful, supportive and keep you informed of your parents needs.
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Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your kind review. We are happy to hear that the quality of care and service was excellent and that you would recommend Willow Green Care Home to anyone who requires care.
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Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your kind review, we are happy to hear the staff at Windermere Grange were excellent, providing empathy for the residents in their care and provided your father with dignity and care. We're sorry for the loss of your father, our sincerest condolences.
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Submitted via Postal Card • Report
Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review, we are pleased to hear you were very impressed by the standard of care and the friendliness of the team. We hope you enjoyed your tea, coffee and biscuits.
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Submitted via Postal Card • Report
Reply from Cassie Schofield, Head Office Admin at Park View
Thank you for your kind review. We are happy to hear that your husband enjoyed his respite at Park View care home, that the staff were welcoming, friendly and that he was well cared for. We are pleased that your mind was put at rest whilst he was in our care.
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Reply from Cassie Schofield, Head Office Admin at Woodside Grange
Thank you for your feedback about Maple unit at Woodside Grange. We do have a rolling programme for re-decoration and are working through the communal spaces at Woodside Grange, with several having been completed in the last financial year including the purchasing of new furniture, fixtures and fittings. The relocation of the nursing station is to support the registered nurses to have full oversight of the residents and be able to provide guidance and support to the staff team, they did not have this access when they worked in the office space. This supports proactive and responsive care. We have also recently relocated the quality lead to provide additional support to the whole team. The family meeting held last week for Maple provided positive feedback about the care provided and we will continue to build on these relationships, listening to and providing regular feedback and updates.
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Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your kind review, we are pleased that Windermere Grange is spotlessly clean and smells fresh as you walk in. We are happy that you like your Mum's room and that the staff are warm, friendly and treat your mem with kindness and dignity.
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Reply from Cassie Schofield, Head Office Admin at Guisborough Manor
Thank you for your kind review, we are happy to hear that your dad has been treated with dignity and support whilst residing at Guisborough Manor. We are pleased you are happy with the home and that the staff and manager have been fantastic. Happy 60th Wedding Anniversary to your parents, we hope they enjoyed their special celebrations in the home.
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your feedback regarding your observation of your Dad's mealtime experience and we apologise for any distress this may have caused. We have asked the onsite management team to meet with you to go through your Dad's care and support needs to ensure that we are supporting him in line with his personal preferences. We always ask that no visitor leaves our care home feeling anxious or concerned about the care and support provided to their loved one and actively encourage them to speak with the management team as we can usually provide immediate reassurance and take quick action. If the visit is out of hours they can ask for the on call manager to contact them directly. We are delighted to report that recruitment at Washington Manor is going well, significantly reducing our agency use and ensuring we are providing continuity of care to everyone we support.
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Submitted via Website • Report
Reply from Cassie Schofield, Head Office Admin at Windermere Grange
Thank you for your kind review, we are pleased to hear that your father is well cared for at Windermere Grange and that the team and residents are friendly and welcoming. We are happy that your father enjoys the choice of meals and that he is safe and comfortable in Windermere Grange.
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Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your kind review, we are pleased that you and your brother are very happy with the care your mum has received whilst at Willow Green. We are happy that your mum has been settled whilst at Willow Green which has provided you with reassurance.
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Submitted via Postal Card • Report
Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your kind review, we are pleased to hear the staff were warm, welcoming and efficient. We are happy you were made to feel welcome and that the tenderness and care shown to your Dad was moving and that you have time to say goodbye. We're sorry for the loss of your Dad, our sincerest condolences.
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Reply from Cassie Schofield, Head Office Admin at Washington Manor
Thank you for your kind review. We are pleased to hear the staff are always kind and caring and that the home is always welcoming and clean.
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Reply from Cassie Schofield, Head Office Admin at Park View
Thank you for your feedback and we are so happy your mum is settled and well cared for at Park View. Thank you for the lovely comments about the staff team and we will ensure this is shared. We are always working to improve communication and take your feedback onboard and we are always replenishing crockery and cutlery but will ensure that stock levels are checked more frequently to prevent this from happening again.
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Reply from Cassie Schofield, Head Office Admin at Willow Green
Thank you for your kind review, we are pleased to hear that the home always has a happy vibe and that the staff are extremely helpful and always make visitors feel welcome. We are pleased that your mum has always been treated with dignity and respect.
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Submitted via Postal Card • Report
Reply from Cassie Schofield, Head Office Admin at Park View
Thank you for your kind review, we are pleased that the team at Park View provide great care and support for your mother.
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Reply from Cassie Schofield, Head Office Admin at Woodside Grange
Thank you for your kind review. We are happy to hear that your mother received good care during her stay at Woodside Grange Care Home and that everyone was kind and caring.
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Average costs per week for care homes owned by St Martins Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by St Martins Care Ltd, based on 6 out of 6 settings.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £1,035 |
Residential Dementia Care | £1,078 |
Nursing Care | £1,223 |
Nursing Dementia Care | £1,358 |
All Care Types | £1,035 |
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Martins Care Ltd to verify any information. View our terms and conditions. St Martins Care Ltd has a Platinum Service – more info.