Care Home Owned by St Martins Care Ltd in Durham

Green which is very reassuring to us given her dementia.

to say goodbye. The staff gave us space and were gentle and informative about the next steps. The care was exemplary at every level. That has helped us tremendously at a difficult time. We will never forget what the staff at Willow Green did for us.

time to understand and accommodate my parents' individual needs with warmth and kindness. It's evident that the team genuinely cares about each resident. They are not only professional and skilled but also have a gentle and empathetic approach, which has made a world of difference for my mum and dad. I have peace of mind knowing they are in such good hands. Thank you to everyone at Willow Green for making this transition as smooth and supportive as possible.

nursing staff work really hard both with support and respond to Dad's needs as required. The managers quickly resolve any issues that need attention. Dad mostly enjoys the meals on offer and the chefs are approachable regarding modifications. Laundry is generally returned quickly and staff are approachable and friendly. The home is clean, pleasant and generally well-maintained.

all the right ways. She used to have problems around meals but now eats the food regularly and with much enjoyment. She loves the choices and quality of the meals.
They have gone above and beyond to accommodate her specific needs including a carefully risk-assessed allowance for her timid, ageing little dog to be with her. They are warm, encouraging and respectful and we're delighted with the care she is receiving. Thank you, to the manager and all the staff for being so amazing!

in extra food because he lost so much weight from the tiny weeny portions he was served. A couple of the carers were lovely but understaffed massively.
Clothes constantly lost despite being labelled. Sadly he passed away just a week after getting out of there.

effortlessly to make my mum as comfortable and supported as they could. On our visits the staff were always welcoming and very pleasant, accommodating our requests and needs with no problem. My mam passed away whilst in their care and the team was excellent in ensuring her passing was comfortable, dignified and painless. The nursing team were exceptional in reacting to the situation and keeping the family informed and reassured. It is very difficult to choose the right provision for your loved one and for us, this was absolutely the correct place to meet my mum's needs. I would highly recommend the Willow Green Care Home on what we experienced whilst my mum was in their care. Thank you.

the managers and admin staff, nurses, personal carers, cleaners, laundry and kitchen staff played a part in making his life as cheerful as it could be. My husband and I are truly thankful to everyone at Willow Green.

and nothing was too much trouble for them. I really felt as though we were part of the family and I especially was given a lot of loving and caring support. My husband passed on the 17th of January 2023 at Willow Green and I felt so fortunate that fate had brought us to this wonderful home. My family and I can't thank the staff enough for the caring, dignified and professional way they looked after him and helping and supporting us through this sad time.

have been so friendly and helpful from day one, always having time for a chat. I know my dad was in the best possible place.
Thank you so much to everyone involved in my dad's care. I will be forever grateful.

guided us through every step, allowing us the time and space afterwards to process our loss, bringing drinks and biscuits to the living room so we could just 'be'.

Thank you for what you do and for making Mum's last few weeks as comfortable as possible.