St Martins Care Ltd in Cleveland & Teesside | 3 Care Homes

Review of
Windermere Grange
from A R (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff are extremely friendly and helpful. My mum is enjoying the food and the interaction with the other residents. Manager was very helpful and obliging regarding my mums respite.

Reply from Cassie Schofield, Business Support Manager at Windermere Grange

Thank you for your kind review, we are pleased to hear that the staff and manager at Windermere Grange were extremely friendly and helpful. I am happy that your mum is enjoying the food and…read more

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Review of
Windermere Grange
from Jacqueline L (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Friendly caring staff on hand at all times, no problems to talk of and will have e no worries when it time for me to use the services again. All seemed clean and tidy with residents all appearing well looked after and under constant supervision when not in there rooms.

Reply from Cassie Schofield, Business Support Manager at Windermere Grange

Thank you for your kind review, we are pleased to hear that the staff at Windermere Grange are friendly and caring. It is wonderful to know that you would have no worries when it is time for your…read more

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Review of
Guisborough Manor
from S C (Friend of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

I go to visit a family friend on a weekly basis. I go different days at different times and i cant praise all the staff enough . From office staff to carers to cleaners . They all do a wonderful job. My friend has been in there for about 5 years and in all this time I can honestly say I have no complaints

. Lovely , friendly and clean what more could you want

Reply from Cassie Schofield, Business Support Manager at Guisborough Manor

Thank you for your kind review. We are pleased to hear that all the team at Guisborough Manor do a wonderful job and that you find the home friendly and clean.

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Review of
Guisborough Manor
from Paul R (Son-in-law of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

As my mother in law needed care on leaving hospital, we visited several care homes in the area before selecting one. The manor seemed fine so was selected, unfortunately on a visit you just don't get to see the true level of care. Our experience was not great, the care was very basic with no compassion

or feeling from most of the staff. They just seemed to do the task with no heart or feeling, I witnessed food put in front of guests who clearly needed help, then taken away shortly after when they could not eat it.
My mother in law was at one point dropped while being moved in the hoist they use, but the final straw was during her final evening there. She had not eaten for days, was not drinking very much, if at all so a family member with medical experience called in the evening and asked for some checks to be done, they said they could not do them and only called 111 when pressed, she was taken on blue lights to hospital and will not be returning to Guisborough manor.

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Review of
Guisborough Manor
from I B (Son of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Lovely caring staff looking after our mum and dad, since they moved in in April. Care and office staff are so helpful and supportive of mum and dad but also keeping us well informed and engaged with our presents needs

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear the care and office team are helpful, supportive and keep you informed of your parents needs.

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Review of
Windermere Grange
from karen y (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report

Overall Experience

My father came to windermere Grange home in Middlesbrough after being in hostpital for quite some time , he came in for rest bite, I couldn't have wished for a better place to bring him to ,I haven't seen this type of care in a long time, the staff were excellent they had so much empathy for there

residents nothing was to much trouble for them ,I came in at all times of the day and night and when those buzzers went off there was no delays they were straight to the residents, also the residents are kept lovely well groomed I went in one day to give dad a shave they'd already done it everything was seen to, such lovely lovely staff , my dad was 90 years old and he didn't want to go back to hospital he just wanted palitive care, sadly my dad passed and all the staff were carring and very dignified right to the end,if anyone out there is thinking were to take your loved one's to l would advise everyone to bring them to this home Im so thankful to them all.
Thanks

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are happy to hear the staff at Windermere Grange were excellent, providing empathy for the residents in their care and provided your father with dignity and care.…read more

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Review of
Woodside Grange
from S I (Wife of Resident) published on 14 April 2025 Submitted via Postal Card • Report

Overall Experience

I find that the nursing unit, particularly Maple, requires an upgrade. The day room blinds/curtains are shabby, to say the least and have been like that for some time.
The new nurse's station is far too public and is open to all passing by, without any privacy.
Finally there is a lack of visitor

chairs in the rooms (at least one would be adequate).
A "rolling programme" of decoration would not go a miss, particularly for those on this unit.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your feedback about Maple unit at Woodside Grange. We do have a rolling programme for re-decoration and are working through the communal spaces at Woodside Grange, with several having…read more

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Review of
Windermere Grange
from Annabel P (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

I feel very lucky that a place was found for my mum at Windermere Grange. The home is spotlessly clean and I noticed that it smells fresh as you walk in. Mum's room is lovely, with a garden view. All of the staff I've met have been extremely warm and friendly, and they treat my mum with such kindness

and dignity. Mum's healthcare and social situations are not the most straightforward, but nothing has been too much trouble at Windermere Grange, and everyone goes out of their way to try to encourage mum and help her help herself. Mum can be quite negative in her outlook, but she has nothing but positive things to say about her experience of Windermere Grange so far, particularly the staff and the food.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are pleased that Windermere Grange is spotlessly clean and smells fresh as you walk in. We are happy that you like your Mum's room and that the staff are warm,…read more

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Review of
Guisborough Manor
from Linda M (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My dad is currently residing in Guisborough Manor Care Home. He has been treated with dignity and support. I couldn't ask for a better care home for him to reside in. The staff and management are absolutely fantastic. Nothing is no trouble for them. He has just recently celebrated his 60th wedding anniversary

with Mam. The home did an amazing job of helping them celebrate the special occasion.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy to hear that your dad has been treated with dignity and support whilst residing at Guisborough Manor. We are pleased you are happy with the home and that…read more

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Review of
Windermere Grange
from Angela A (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

First impressions were the Manager, Deputy Manager, Staff & Residents too, were friendly & welcoming. It looked inviting, clean, bright, airy, well looked after & smelled fresh. My experience has been that there's always a senior member of staff on duty & it's never a problem to them if I call for an

update on my father (I live away), plus they call me straight away if any health or other issues. My father's needs have changed since he moved in to Windermere Grange & this has not been a problem to them, in fact they've worked very well to keep him safe & comfortable, working with him as & when his care needs have changed. My father enjoys the meals, he gets to choose & likes it that he can eat his meals in his room. In passing I've noticed staff sitting & chatting with the residents in the lounge. Over the past 2 years he's been somewhat on the roundabout of adult social care, domiciliary care, care homes & hospital wards, not all good experiences. Now I can relax he's cared for.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are pleased to hear that your father is well cared for at Windermere Grange and that the team and residents are friendly and welcoming. We are happy that your father…read more

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Review of
Woodside Grange
from Agnes H (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

Thank you so much for the good care of my mother when she was in your care home for 5 weeks respite care. Everyone was so kind and caring, from carers to cleaning and catering staff, all willing to pass on kind words of encouragement. Thank you for all your help.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review. We are happy to hear that your mother received good care during her stay at Woodside Grange Care Home and that everyone was kind and caring.

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Review of
Woodside Grange
from Joan N (Sister of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

My sister is in Chestnut Suite. Manager and staff are welcoming when you come visit the unit, I come most days to visit the unit and love to talk to all residents, not just my sister. My sister is very happy here and that is what matters to us as her family.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review, we are pleased to hear that the manager and staff are welcoming and that your sister is happy on the Chestnut Suite at Woodside Grange.

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Review of
Woodside Grange
from Robert F (Son of Resident) published on 31 October 2024 Submitted via Website • Report

Overall Experience

I would like to say, the short time my Mum was a resident at Woodside Grange, she was treated very well, all her needs were catered for and the staff were excellent. The manager and her team were great. Thanks to all at Woodside Grange.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your kind review, we're pleased to hear that your mum was treated very well during her stay at Woodside Grange Care Home and that the staff were excellent and that the manager and her…read more

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Review of
Guisborough Manor
from A B (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report

Overall Experience

A big shout out to the staff upstairs at Guisborough Manor Care Home especially with their technology skills.
Organising meetings so I can see and talk to my Mum whilst I'm spending a significant time away from her out of the UK.
Don't like to single out staff but three in particular you are invaluable.
Big

thanks to all the staff at Guisborough Manor.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear that the staff at Guisborough Manor Care Home have been supportive with organising calls so you can see and talk to your mum.

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Review of
Guisborough Manor
from C H (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report

Overall Experience

Took care of my mother for two weeks to help give my father a break. She had a great relationship with the staff who treated her with dignity and care as she suffers from severe dementia.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear that your mother and the staff had a great relationship and that she was treated with dignity and care.

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Review of
Guisborough Manor
from M S (Resident) published on 16 July 2024 Submitted via Postal Card • Report

Overall Experience

I have enjoyed the staff are good with all the care to help me get on my feet.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy to hear that the staff have provided good care to you and you have enjoyed your time at Guisborough Manor.

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Review of
Guisborough Manor
from E M (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report

Overall Experience

Very welcoming and homely.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy that the staff at Guisborough Manor are very welcoming and pleased it has a homely feel.

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Review of
Windermere Grange
from Alycia D (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report

Overall Experience

I would like to thank Windermere Grange so very much. We are so very grateful for the loving and caring support for our Dad. Words cannot express our gratitude. Thank you everyone, so much, everyone is fantastic, helpful and nothing was ever too much trouble. Always there for my Dad and family, going

above and beyond.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your kind review, we are pleased you were happy with the loving and caring support your Dad received at Windermere Grange.

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Review of
Guisborough Manor
from M F (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report

Overall Experience

We reluctantly had to put my dad into a care home due to his falling over and dementia which changed him from a very gentleman to an angry man. My dad's care was a very front of Guisborough Manor's staff and any issues were sorted very quickly when Dad was dying there. Palliative end-of-life care was

amazing not just to Dad but to us as a family, making sure we had everything we needed kept us going. Sandwiches, drinks and lots of heartfelt words. I do think the rooms need some updated, small matter in the scheme of things.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased that you were happy with the care your Dad received at Guisborough Manor, the support you received as a family and that any issues you had were resolved…read more

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Review of
Guisborough Manor
from J C (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report

Overall Experience

My mam has been a resident at Guisborough Manor for the last year. The care she is given on a daily basis is first-class. The kindness and respect from all the staff (even at stressful times) have been a real comfort to me. I know Mam is being looked after and is safe each day and this helps me cope

with my daily life. I can't praise the staff enough - from the admin support to the cleaners. Thank you.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy that your mam is receiving first-class care at Guisborough Manor and the staff show you kindness and respect. We are also pleased to hear that you know…read more

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Care Homes Owned by St Martins Care Ltd in Cleveland & Teesside

St Martins Care Ltd Locations in Cleveland & Teesside (3)

St Martins Care Ltd Reviews in Cleveland & Teesside (200)

Windermere Grange

Windermere Grange

Guisborough Manor

Guisborough Manor

Guisborough Manor

Windermere Grange

Woodside Grange

Windermere Grange

Guisborough Manor

Windermere Grange

Woodside Grange

Woodside Grange

Woodside Grange

Guisborough Manor

Guisborough Manor

Guisborough Manor

Guisborough Manor

Windermere Grange

Guisborough Manor

Guisborough Manor

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