St Martins Care Ltd in Cleveland & Teesside | 3 Care Homes

Review of
Woodside Grange
from Susan I (Wife of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident for four years.The standard of care is excellent from housekeeping staff, kitchen staff, carers and nurses.
The respect shown to my husband and myself is second to none.The management are readily available should I have any queries.
A true home from home.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your kind review, we are happy to hear that the standard of care is excellent at Woodside Grange and the respect shown to you and your husband is second to none.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from J N (Sister of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

My sister is very happy at Woodside Grange, she has been there for 4 years. Its only a bus ride for me to get there. She has really settled there even though she has learning difficulties, she likes the staff as long as she is happy I am happy.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your review, we are pleased to hear that your sister is very happy residing at Woodside Grange and that she has really settled in and likes the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Kim B (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

With my Mam living over 200miles away, it has been difficult not being able to see her as often as I'd like. After a previous care home didn't work out, I was anxious about finding somewhere that would support her wellbeing. I can honestly say that Laura and the staff on Sycamore have given me this

peace of mind. From the beginning, they have been open, attentive and supportive - not just to my Mam, but to us navigating the distance. Angela and Brenda communicate regularly, keep me updated and make time to answer my questions. It's clear they genuinely care about her as a person, not just a resident. The patience, dignity and kindness show in how much more settled and comfortable she is now. The environment is warm and welcoming, and all the team make a real effort to create a sense of home for her. Being far away is never easy but knowing she is somewhere she is respected and truly cared for makes all the difference.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your review, at St Martins Care we understand it can be difficult not being able to see your loved one as often as you'd like to due to distance, we are pleased to hear it brings you peace of mind knowing that your mam is residing at Woodside Grange and that the team have been open, attentive and supportive to not only your mam but to your family. We are happy to hear that the environment is warm and welcoming and that the team make a real effort to create a sense of home for your mam.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Aimee B (Granddaughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

I am truly grateful for the incredible care my Granma, Margaret has received on Sycamore. From the moment she arrived, the staff welcomed her with genuine warmth and respect, making her feel safe and at home. Their professionalism is match by only their compassion - Laura, Angela and Brenda all take

time to chat with her, understand her and ensure she is comfortable and engaged every day.

The environment is clean, calm and thoughtfully maintained, all the team on Sycamore go the extra mile to create a lovely atmosphere filled with dignity & kindness. Whether it's helping with daily routine, offering a friendly smile or keeping us up to date as we live some 200 miles away, they consistently show the kind of care you hope for but don't always find.

Knowing Granma is surrounded by people who truly care bring my family immense peace of mind. I cannot thank all the staff enough for the exceptional support they provide.

Highly recommend Woodside Grange.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your kind review, we are pleased to hear that the team at Woodside Grange welcomed your Grandma with genuine warmth and respect, making her feel safe and at home. We are happy to know the environment is clean, clam and well maintained. It is wonderful to know that it brings your family peace of mind knowing your Grandma is surrounded by our caring team and that you highly recommend Woodside Grange.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Linsey C (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

I can't thank the staff enough for the loving care they gave my Dad. They always promoted his independence, made him feel safe and most of all loved. Me, my Dad and our family will never forget you all. Thank you isn't enough.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your lovely review, we are pleased to hear that the team at Woodside Grange always promoted your dads independence, made him feel safe and loved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Molly T (Granddaughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Woodside Grange has provided my Grandma with reliable and empathetic care. After intially being apprehensive and reluctant to move Grandma into a care home, Laura and her team at Sycamore eased our concerns and gave us peace of mind. We know that she is safe and cared for by every member of the care

team and cleaning staff, who regularly go above and beyond! The team is skillfully lead by Laura, who is one of a kind and provides regular communication and solves everything with a smile! The culture is one of being open to feedback and striving for the best.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your review, we are pleased to hear Woodside Grange have provided your Grandma with reliable, empathetic care and that your concerns were eased by Laura and the team on Sycamore. We are always open to feedback and strive for the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windermere Grange
from A L (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Since Dad arrived he has felt safe and engages with the polite staff and residents. It's a huge relief to my family knowing that he is being well looked after. The rooms are cleaned on a regular basis and he's always keen to socialise with the activities on offer

Reply from Cassie Schofield, Business Support Manager at Windermere GrangeThank you for your kind review, we are pleased your Dad feels safe and engages well with the staff and residents at Windermere Grange. It is lovely to hear it's a relief to your family knowing that he is being well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Karen C (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

My mam Annie has been in Woodside Grange for 2 years on Sycamore Suite. The staff are lovely, so friendly and helpful, my mam thoroughly enjoys living here. Laura who was a Senior on mam' s floor and promoted to management earlier this year has been absolutely brilliant, she has been so supportive to

me and if there are any issues she makes sure they are dealt with. She has been a rock to me and has helped me to come to terms with my mam needing a care home and I don't know what I would have done without her. I also want to thank Angela she is so caring and attentive with my mam, she always helps mam to maintain her personal hygiene and regular grooming which helps me to keep my promise to my mam that I would always make sure she looks nice, and has her hair and nails done. I would also like to thank Matt, Brenda and Godstine (not sure of spelling), they are brilliant with my mam and very supportive to me. And lastly to the maintenance who helped mam move to a new room that she loves.

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your wonderful review, we are pleased to hear that the staff have been lovely, friendly, helpful and that your mam enjoys living at Woodside Grange. I will pass on your kind words to the the whole team including the individuals you have named.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Robert Y (Son of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My father William Young has just arrived here at Woodside Grange and this is by far the best care home he has been in ,staff so friendly and helpful, nice large room ,thank you all who care for him .

Reply from Cassie Schofield, Business Support Manager at Woodside GrangeThank you for your kind review, we are pleased to hear the team at Woodside Grange have been friendly and helpful and that you're happy with your father's room.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windermere Grange
from A R (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff are extremely friendly and helpful. My mum is enjoying the food and the interaction with the other residents. Manager was very helpful and obliging regarding my mums respite.

Reply from Cassie Schofield, Business Support Manager at Windermere GrangeThank you for your kind review, we are pleased to hear that the staff and manager at Windermere Grange were extremely friendly and helpful. I am happy that your mum is enjoying the food and interaction with other residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windermere Grange
from Jacqueline L (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

Friendly caring staff on hand at all times, no problems to talk of and will have e no worries when it time for me to use the services again. All seemed clean and tidy with residents all appearing well looked after and under constant supervision when not in there rooms.

Reply from Cassie Schofield, Business Support Manager at Windermere GrangeThank you for your kind review, we are pleased to hear that the staff at Windermere Grange are friendly and caring. It is wonderful to know that you would have no worries when it is time for your loved one to use our services again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Guisborough Manor
from S C (Friend of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

I go to visit a family friend on a weekly basis. I go different days at different times and i cant praise all the staff enough . From office staff to carers to cleaners . They all do a wonderful job. My friend has been in there for about 5 years and in all this time I can honestly say I have no complaints

. Lovely , friendly and clean what more could you want

Reply from Cassie Schofield, Business Support Manager at Guisborough ManorThank you for your kind review. We are pleased to hear that all the team at Guisborough Manor do a wonderful job and that you find the home friendly and clean.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Guisborough Manor
from Paul R (Son-in-law of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

As my mother in law needed care on leaving hospital, we visited several care homes in the area before selecting one. The manor seemed fine so was selected, unfortunately on a visit you just don't get to see the true level of care. Our experience was not great, the care was very basic with no compassion

or feeling from most of the staff. They just seemed to do the task with no heart or feeling, I witnessed food put in front of guests who clearly needed help, then taken away shortly after when they could not eat it.
My mother in law was at one point dropped while being moved in the hoist they use, but the final straw was during her final evening there. She had not eaten for days, was not drinking very much, if at all so a family member with medical experience called in the evening and asked for some checks to be done, they said they could not do them and only called 111 when pressed, she was taken on blue lights to hospital and will not be returning to Guisborough manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Guisborough Manor
from I B (Son of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Lovely caring staff looking after our mum and dad, since they moved in in April. Care and office staff are so helpful and supportive of mum and dad but also keeping us well informed and engaged with our presents needs

Reply from Cassie Schofield, Head Office Admin at Guisborough ManorThank you for your kind review, we are pleased to hear the care and office team are helpful, supportive and keep you informed of your parents needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windermere Grange
from karen y (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report

Overall Experience

My father came to windermere Grange home in Middlesbrough after being in hostpital for quite some time , he came in for rest bite, I couldn't have wished for a better place to bring him to ,I haven't seen this type of care in a long time, the staff were excellent they had so much empathy for there

residents nothing was to much trouble for them ,I came in at all times of the day and night and when those buzzers went off there was no delays they were straight to the residents, also the residents are kept lovely well groomed I went in one day to give dad a shave they'd already done it everything was seen to, such lovely lovely staff , my dad was 90 years old and he didn't want to go back to hospital he just wanted palitive care, sadly my dad passed and all the staff were carring and very dignified right to the end,if anyone out there is thinking were to take your loved one's to l would advise everyone to bring them to this home Im so thankful to them all.
Thanks

Reply from Cassie Schofield, Head Office Admin at Windermere GrangeThank you for your kind review, we are happy to hear the staff at Windermere Grange were excellent, providing empathy for the residents in their care and provided your father with dignity and care. We're sorry for the loss of your father, our sincerest condolences.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windermere Grange
from Annabel P (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

I feel very lucky that a place was found for my mum at Windermere Grange. The home is spotlessly clean and I noticed that it smells fresh as you walk in. Mum's room is lovely, with a garden view. All of the staff I've met have been extremely warm and friendly, and they treat my mum with such kindness

and dignity. Mum's healthcare and social situations are not the most straightforward, but nothing has been too much trouble at Windermere Grange, and everyone goes out of their way to try to encourage mum and help her help herself. Mum can be quite negative in her outlook, but she has nothing but positive things to say about her experience of Windermere Grange so far, particularly the staff and the food.

Reply from Cassie Schofield, Head Office Admin at Windermere GrangeThank you for your kind review, we are pleased that Windermere Grange is spotlessly clean and smells fresh as you walk in. We are happy that you like your Mum's room and that the staff are warm, friendly and treat your mem with kindness and dignity.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Guisborough Manor
from Linda M (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report

Overall Experience

My dad is currently residing in Guisborough Manor Care Home. He has been treated with dignity and support. I couldn't ask for a better care home for him to reside in. The staff and management are absolutely fantastic. Nothing is no trouble for them. He has just recently celebrated his 60th wedding anniversary

with Mam. The home did an amazing job of helping them celebrate the special occasion.

Reply from Cassie Schofield, Head Office Admin at Guisborough ManorThank you for your kind review, we are happy to hear that your dad has been treated with dignity and support whilst residing at Guisborough Manor. We are pleased you are happy with the home and that the staff and manager have been fantastic. Happy 60th Wedding Anniversary to your parents, we hope they enjoyed their special celebrations in the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windermere Grange
from Angela A (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

First impressions were the Manager, Deputy Manager, Staff & Residents too, were friendly & welcoming. It looked inviting, clean, bright, airy, well looked after & smelled fresh. My experience has been that there's always a senior member of staff on duty & it's never a problem to them if I call for an

update on my father (I live away), plus they call me straight away if any health or other issues. My father's needs have changed since he moved in to Windermere Grange & this has not been a problem to them, in fact they've worked very well to keep him safe & comfortable, working with him as & when his care needs have changed. My father enjoys the meals, he gets to choose & likes it that he can eat his meals in his room. In passing I've noticed staff sitting & chatting with the residents in the lounge. Over the past 2 years he's been somewhat on the roundabout of adult social care, domiciliary care, care homes & hospital wards, not all good experiences. Now I can relax he's cared for.

Reply from Cassie Schofield, Head Office Admin at Windermere GrangeThank you for your kind review, we are pleased to hear that your father is well cared for at Windermere Grange and that the team and residents are friendly and welcoming. We are happy that your father enjoys the choice of meals and that he is safe and comfortable in Windermere Grange.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Agnes H (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

Thank you so much for the good care of my mother when she was in your care home for 5 weeks respite care. Everyone was so kind and caring, from carers to cleaning and catering staff, all willing to pass on kind words of encouragement. Thank you for all your help.

Reply from Cassie Schofield, Head Office Admin at Woodside GrangeThank you for your kind review. We are happy to hear that your mother received good care during her stay at Woodside Grange Care Home and that everyone was kind and caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Grange
from Robert F (Son of Resident) published on 31 October 2024 Submitted via Website • Report

Overall Experience

I would like to say, the short time my Mum was a resident at Woodside Grange, she was treated very well, all her needs were catered for and the staff were excellent. The manager and her team were great. Thanks to all at Woodside Grange.

Reply from Cassie Schofield, Head Office Admin at Woodside GrangeThank you for your kind review, we're pleased to hear that your mum was treated very well during her stay at Woodside Grange Care Home and that the staff were excellent and that the manager and her team were great.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by St Martins Care Ltd in Cleveland & Teesside

St Martins Care Ltd Locations in Cleveland & Teesside (3)

St Martins Care Ltd Reviews in Cleveland & Teesside (207)

Woodside Grange

Woodside Grange

Woodside Grange

Woodside Grange

Woodside Grange

Woodside Grange

Windermere Grange

Woodside Grange

Woodside Grange

Windermere Grange

Windermere Grange

Guisborough Manor

Guisborough Manor

Guisborough Manor

Windermere Grange

Windermere Grange

Guisborough Manor

Windermere Grange

Woodside Grange

Woodside Grange

Awards / Recognitions (2)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers