Guisborough Manor

Middlesborough Road, Woodhouse Triangle, Guisborough TS14 6QU

Guisborough Manor is a purpose-built facility set in scenic surroundings, providing a care service that supports independence and takes a personalised approach.

All rooms are en-suite, suiting a private lifestyle, although there are many activities to enjoy as part of the home's itinerary and pleasant communal areas.

The home has strong local links, including with fellow health professionals as it looks to provide a complete service for clients' needs.

Group: St Martins Care Ltd

Person in charge: Julie Woods (Care Home Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Guisborough Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Guisborough Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Guisborough Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.641 for Guisborough Manor is calculated as follows: ( (238 Excellents x 5) + (88 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 343 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Guisborough Manor is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 19 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Guisborough Manor has a Review Score of 9.6 (9.641) from 29 Reviews


Average Ratings

  • Excellent
    20
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Guisborough Manor?

  • Extremely LIKELY
    27
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Guisborough Manor

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

I am very happy and comfortable. I also feel very safe. I don't feel that they can improve on anything as it is already in place.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Each time we have visited our neighbour, the home has been extremely inviting. She is looking very healthy and well cared for.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Myself and my family visited our mother on April 4th for her 94th birthday and were looked after extremely well by all the staff, made very welcome and given tea/coffee/biscuits. Our mother has been a resident here for 1 year and the difference in her overall health has been incredible! She has put on weight and is living her life instead of just surviving in her own bungalow! She feels safe and well cared for, which is a great relief to us all!

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.3 out of 5

I visited my mother-in-law last week to celebrate her 94th birthday. I was pleased to see that she has settled in and integrated with the occupants and staff. Her health has improved and she is also taking part in events and activities in the home. She does complain that the food is rather boring and bland, however, she has gained weight and is drinking more liquids. She is safe and secure and well looked after, this at her age is most important.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.4 out of 5

An excellent standard of support and care provided by very friendly staff. All rooms were well furnished and decorated to a high standard.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Now that the Activities Co-ordinator is back, I enjoy the activities very much.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.4 out of 5

Warm, friendly, supportive caring environment and staff who do all they can to make residents comfortable, safe and appreciated.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.6 out of 5

Mam has been at Guisborough Manor since 2009. During her time there she has been very settled and secure and has built strong bonds and trusting relationships with the carers and staff as well as some of the other residents. Her quality of life has definitely improved since becoming a resident as she feels very included in the community of the home, safe with the people around her and in the warm and caring environment.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.7 out of 5

My wife has been a resident on Hillview Floor for about 16 months. In that time she has settled in very well and is well cared for. This makes the family and I so relieved with this result. Each time I visit, my wife is always smiling and happy and has a good relationship with all the staff. As a visitor, I am always made welcome by management and all the rest of the staff alike. I think everyone does a marvellous job.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.6 out of 5

I had been looking for a home for my stepmum. This home was the friendliest, cleanest and most welcoming, warm and furnished to a very high standard.
The senior management came out immediately to carry out an assessment and were professional and yet sensitive to our situation.
Mum is settled very well looked after and I now have no worries regarding her welfare and well-being.
Very happy and grateful thank you.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Very welcoming on arrival. Seasonal displays/arrangements changed regularly. Clean and tidy at all times. Always seem to be decorating somewhere. All residents are treated the same no matter what their individual needs may be.
Many activities where all are encouraged to participate. For a patient who never wanted to into a "home" to one who loves living there and is thriving in all ways.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

All the staff are very friendly plenty to do throughout December. We are welcome at any time. The staff try to answer any questions right away or will ask the management.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   3.9 out of 5

After hearing some horror stories of care given in care homes, it was with an element of concern when my mother was required to go into care. However, the care given to her was of the highest standard. Though professional standards have to be maintained, staff provide bespoke care that meets individual requirements. They also have the ability to keep bringing humour and enjoyment with an element of satire into the care home. This making it a very relaxed and pleasant place to live and visit, allowing all parties to feel part of an extended family.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Kind, supportive staff who went the extra mile to ensure that my mum was made to feel welcome on her admission to Guisborough manor, and who supported me through a difficult period to arrange emergency placement. My mum is happy and settled after just a few days and says everyone there is wonderful, which means that as a family we can relax, knowing Mum is happy, safe and well cared for.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Relaxed atmosphere, welcoming and supportive staff - always willing to help both patient and visitor. High standard of caring. A well managed home - always clean and bright.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.8 out of 5

I came to Guisborough Manor for short-term respite in July, I then returned home, unfortunately, the cancer became more aggressive and my general health declined and it was necessary for me to again return to Guisborough Manor. I was delighted and very fortunate to be able to return to Guisborough Manor, where the staff are most welcoming and treat each resident as an individual. I would recommend the home to all my friends and family.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been a resident at Guisborough Manor for just over a year.
She has dementia and is cared for upstairs.
Accepting that a loved one needs full-time care is a very difficult process for relatives and we found the staff at Guisborough Manor to be very sensitive to the needs of my mum and our whole family.
The staff are very caring and attentive and always showed a very individualised approach to caring for the residents. I would have no hesitation to recommend this home.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   3.9 out of 5

In my opinion, Guisborough Manor is an excellent care home. The standard of care is very high and all staff are extremely professional - they are very caring and nothing is too much trouble for them. The residents are all treated with dignity and respect which is very important. The staff are always on hand if someone is in distress and they are very patient and understanding when trying to settle anybody who is upset. I know that my mother-in-law is getting the best possible care and it certainly takes the pressure off our family knowing she is being well looked after. I can't praise the staff and management enough. They do a fantastic job in sometimes difficult circumstances. Well done to all of them!

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

What can I say? The only thing I can say is Brilliant! The staff are amazing, so friendly and professional. My mum could not be living in a better place, looked after 24/7 with the utmost care. I as a daughter was worried thinking it should be me looking after my mum. But Guisborough Manor have taken any worries away. My mum is happy and safe.
Not mentioning the activities just wonderful, outings, sing songs, pampering, hairdresser, shows. Something going on all the time. A wonderful care home for both dementia residential care.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Although it is early days as my mother only moved in March 2017, she seems to have settled in well.
She is still confused about some aspects of her life, she is now much happier. Her care is very good and is now enjoying the activities due to the entertainment manager starting at the beginning of May.
When we visit, we find all the staff very happy and helpful.
Her only problem is weight loss and her lack of appetite, which has been addressed with protein supplements.
Overall, we are very pleased with mum's progress and are content that she is in good hands.

How likely would you be to recommend Guisborough Manor? Likely

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Average Rating:   3.7 out of 5

Donna Wass, Manager at Guisborough Manor responded to this review on 09 Jun 2017:

Our activity coordinator commenced employment on 02/05/17 and has introduced a full range of activities for all our residents, this has been a great success and we are receiving good feedback from all our residents. We hope mum continues to enjoy all the new activities that are planned.

I am writing on behalf of my Mam who spent 2 weeks in Guisborough Manor on respite care. Mam has dementia and still lives at home with her husband - both are elderly. I found the staff very attentive, her room was basic but I noticed other long-stay residents had some home furnishings in their rooms. There's three rooms plus a dining room for the residents to sit in. Two of the rooms with a TV in so plenty of places to sit. Loved the idea of original brightly painted front doors on each bedroom. The activities co-ordinator was amazing and had a lovely friendly approach with the residents. The staff were very helpful and were there for me as well as Mam. I found comfort in knowing she was safe, warm and well fed.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.5 out of 5

My sister lived at Guisborough Manor from July 2011 until March 2017 when she died. When she was fairly independent the staff supported her to live the lifestyle she had enjoyed at her own bungalow, including going to bed at 11pm!. She and family were able to come and go freely and we often took Indian meals, fish and chips or treats from Sainsbury's in for her to enjoy with her wine from the small fridge in her room.
She chose not to join in the activities organised within the home but they are certainly extensive, including outings for meals etc.
Last summer, after being diagnosed with cancer and spending 3 weeks in hospital we were unsure whether the staff could look after her at Guisborough Manor. However, they ensured us that they could, and would, and indeed they cared for her, as well as she could have been looked after anywhere.
She regarded Guisborough as her 'home' and wanted to stay there, amongst the staff who became her friends, until she died.
With the assistance of the local surgery doctors and district nurses, the staff did a superb job in looking after all her needs.
Well done Guisborough Manor!

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Overall I am very pleased with the home.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Guisborough Manor is warm and welcoming. Member of staff love and care for my father. They are very patient and treat him with great dignity, which is important.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.7 out of 5

I had a very pleasant time at the Manor. The staff were highly proficient and very friendly. The food was adequate and served with a smile.

How likely would you be to recommend Guisborough Manor? Likely

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Average Rating:   3.9 out of 5

The love, care, compassion shown by the care team to both mum and all the family was 5++ star rating. Over the 6 years she was resident in Guisborough Manor she gained new life, new friends and fun experiences. The social side surpassed all expectations, as did the care and love by everyone from the cleaners , care team and the management, nothing was too much trouble. Sadly she is no longer with us, however the superior loving professional care given to her was on the highest level.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   4.9 out of 5

In my opinion my mother appears to be in better health than she has been in a long time largely due, I am sure, to being well fed and having her medication controlled. All the staff are friendly and the variety of entertainment/stimulation available. My mother is reclusive and often refuses to participate but I hope that with encouragement she will join in more and ultimately accept how much more preferable this is to being enclosed at home alone. The family are happy that she is in the best place for her safety/security and well being.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

Mam is being cared for by the best care team you could wish for from top to bottom, I should not put bottom because they are all top class to us, we cannot complain about anything, the whole care team are so genuinely warm and professional with the way and deal with mam's needs.
From the moment Mam, my sister and I entered the home we knew that it was the one, it felt warm, calm and friendly, the manager greeted us with genuine warmth and understanding, she gave a tour and introduced us to all the staff, we instantly arranged to move Mam in that day.
Mam has now been in the home on the EMI floor for exactly one year and I can honestly say it was the hardest but easiest decision we have had to make, Mam's care is second to none.
We have no qualms with recommending this home and care provider at all, in fact if the situation ever arises we have left instructions to arrange our move into the home.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

All the staff deserve a SPECIAL 5* mentioning for their care, dedication, patience and understanding that they give to all the residents that I have noted whilst visiting my sister in law. I take my wife twice a month to see her sister, we live at York and travel to see her as frequently as possible. Each and every time we call at varying times we see and are met with overwhelming genuine care and understanding with a "nothing is to much trouble for these wonderful hard working carers" with wonderful activities, sing along sessions, day outings being regularly arranged up to activate their minds and bodies of residents who through no fault of their own have become very dependent on other to provide them with a quality of life that they so justly deserve, May God bless them all.

How likely would you be to recommend Guisborough Manor? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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