Guisborough Manor

Woodhouse Triangle, Middlesborough Road, Guisborough TS14 6QU
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9.2 87 Reviews
  • Guisborough Manor, Guisborough
Guisborough Manor is a purpose-built residential care home in the market town of Guisborough. It is a beautiful, welcoming environment with a dedicated team providing high quality care and support. Guisborough Manor is committed to enabling residents to live well and encourages independence and choice, in a home from home environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1167
  • Self-Funded Residential Dementia Care: from £1228
  • RESPITE Self-Funded Residential Care: from £1167
  • RESPITE Self-Funded Residential Dementia Care: from £1228

Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

These prices are only a guideline, please contact Guisborough Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Corner (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from local authority, NHS, community and self funders accepted.
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.


    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.


    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free parking on site.

Guisborough Manor Reviews (87)

9.2

Guisborough Manor has a Review Score of 9.2 (9.232) out of 10, based on 12 reviews in the last 2 years.
Over all time Guisborough Manor has 87 reviews.

Overall Experience
  • 63
  • 20
  • 1
  • 1
  • 2
Date Published
  • 87
  • 4
  • 6
  • 12
  • 75
Reviewer Connection to Guisborough Manor
  • 25
  • 16
  • 10
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 1-20
Review from S C (Friend of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I go to visit a family friend on a weekly basis. I go different days at different times and i cant praise all the staff enough . From office staff to carers to cleaners . They all do a wonderful job. My friend has been in there for about 5 years and in all this time I can honestly say I have no complaints
. Lovely , friendly and clean what more could you want
Reply from Cassie Schofield, Business Support Manager at Guisborough Manor

Thank you for your kind review. We are pleased to hear that all the team at Guisborough Manor do a wonderful job and that you find the home friendly and clean.

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Review from Paul R (Son-in-law of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
As my mother in law needed care on leaving hospital, we visited several care homes in the area before selecting one. The manor seemed fine so was selected, unfortunately on a visit you just don't get to see the true level of care. Our experience was not great, the care was very basic with no compassion
or feeling from most of the staff. They just seemed to do the task with no heart or feeling, I witnessed food put in front of guests who clearly needed help, then taken away shortly after when they could not eat it.
My mother in law was at one point dropped while being moved in the hoist they use, but the final straw was during her final evening there. She had not eaten for days, was not drinking very much, if at all so a family member with medical experience called in the evening and asked for some checks to be done, they said they could not do them and only called 111 when pressed, she was taken on blue lights to hospital and will not be returning to Guisborough manor.
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Review from I B (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring staff looking after our mum and dad, since they moved in in April. Care and office staff are so helpful and supportive of mum and dad but also keeping us well informed and engaged with our presents needs
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear the care and office team are helpful, supportive and keep you informed of your parents needs.

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Review from Linda M (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is currently residing in Guisborough Manor Care Home. He has been treated with dignity and support. I couldn't ask for a better care home for him to reside in. The staff and management are absolutely fantastic. Nothing is no trouble for them. He has just recently celebrated his 60th wedding anniversary
with Mam. The home did an amazing job of helping them celebrate the special occasion.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy to hear that your dad has been treated with dignity and support whilst residing at Guisborough Manor. We are pleased you are happy with the home and that the staff and manager have been fantastic. Happy 60th Wedding Anniversary to your parents, we hope they enjoyed their special celebrations in the home.

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Review from A B (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big shout out to the staff upstairs at Guisborough Manor Care Home especially with their technology skills.
Organising meetings so I can see and talk to my Mum whilst I'm spending a significant time away from her out of the UK.
Don't like to single out staff but three in particular you are invaluable.
Big
thanks to all the staff at Guisborough Manor.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear that the staff at Guisborough Manor Care Home have been supportive with organising calls so you can see and talk to your mum.

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Review from C H (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Took care of my mother for two weeks to help give my father a break. She had a great relationship with the staff who treated her with dignity and care as she suffers from severe dementia.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased to hear that your mother and the staff had a great relationship and that she was treated with dignity and care.

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Review from M S (Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed the staff are good with all the care to help me get on my feet.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy to hear that the staff have provided good care to you and you have enjoyed your time at Guisborough Manor.

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Review from E M (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and homely.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy that the staff at Guisborough Manor are very welcoming and pleased it has a homely feel.

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Review from M F (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We reluctantly had to put my dad into a care home due to his falling over and dementia which changed him from a very gentleman to an angry man. My dad's care was a very front of Guisborough Manor's staff and any issues were sorted very quickly when Dad was dying there. Palliative end-of-life care was
amazing not just to Dad but to us as a family, making sure we had everything we needed kept us going. Sandwiches, drinks and lots of heartfelt words. I do think the rooms need some updated, small matter in the scheme of things.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are pleased that you were happy with the care your Dad received at Guisborough Manor, the support you received as a family and that any issues you had were resolved quickly. We are currently making improvements within the home, which has included decorating and new furniture. We're sorry for the loss of your Dad, our sincerest condolences.

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Review from J C (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been a resident at Guisborough Manor for the last year. The care she is given on a daily basis is first-class. The kindness and respect from all the staff (even at stressful times) have been a real comfort to me. I know Mam is being looked after and is safe each day and this helps me cope
with my daily life. I can't praise the staff enough - from the admin support to the cleaners. Thank you.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your kind review, we are happy that your mam is receiving first-class care at Guisborough Manor and the staff show you kindness and respect. We are also pleased to hear that you know your mam is being looked after and is safe which helps you cope with your daily life.

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Review from S P (Daughter-in-law of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall my mother-in-law had a satisfactory stay. She made some new friends, however she was disappointed that there were not many planned activities. She missed her trifles and doughnuts in the afternoon and hot milk in the morning for her cereal biscuit. Overall the staff are friendly and helpful
and she would be happy to stay again for respite care.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review and feedback. We are glad that your Mother-in-law enjoyed socialising with other residents living at Guisborough Manor and that the staff were friendly and helpful and that she is happy to stay with us for respite in the future. We are fully committed to ensuring we provide person-centred care and that as much as possible individual choices and wishes are provided for and have taken all of the feedback onboard and shared it with the onsite management team at Guisborough Manor. We always advise that any concerns, however small should be raised with the onsite team as soon as possible so we can rectify them immediately and have noted the additional information you have provided about trifles, doughnuts and hot milk for breakfast cereal ready for the next period of respite. We are listening and are committed to getting it right first time.

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Review from C H (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my father before he passed away. The staff are kind, compassionate and above all caring. The home is spotlessly clean and the staff are always interacting with the residents. Would highly recommend Guisborough Manor, this care home is not just a care home but a real home.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you so much for your kind review; we're really pleased that you were happy with the care your father received at Guisborough Manor and that the staff were kind, compassionate and caring. We're sorry for the loss of your father, our sincerest condolences.

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Review from M H (Son of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mams care is excellent, she is happy here. The staff are excellent. Feel better knowing Mam is here and I can come and go as I please to see Mam which she loves. I feel part of the family. Very friendly staff. 100% couldn't ask for more. Management has an open door, always happy to chat.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you very much for your kind review, we're very pleased that you're happy with the care your mam is receiving at Guisborough Manor and that you are always made to feel welcome when visiting.

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Review from Graham W (Son of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mam was admitted to Guisborough Manor for respite, we have seen such a change in her, she is so happy and content here. The staff are all really friendly, helpful and polite and Mam gets on with them all so well. She is really well looked after and provided for here.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thanks for your feedback, Graham, we're really pleased that your mam is happy and content at Guisborough Manor and that you are happy with the care she is receiving.

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Review from Gillian M (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been here I've noticed a huge difference in her. She's happy and feels at home, that's down to the staff. They all take the time to chat and have made her feel welcome and safe. Everyone has been amazing and should be very proud of the care they give. I can't thank them enough.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thanks for your feedback, Gillian, we're really pleased that you have seen a huge difference in your mum and that she is happy and feels at home at Guisborough Manor.

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Review from Andrea G (Daughter-in-law of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring home and care provision that we are happy to entrust the care of our Mum and Dad. Caring staff who genuinely treat our family members with support, comfort, care and compassion.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thanks for your feedback, Andrea. We're really pleased that you are happy with the care your mum and dad are receiving at Guisborough Manor Care Home.

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Review from Michele M (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been resident in this care home for a few months and has been happy and well cared for. The staff are friendly and caring and look after my mum really well. The home is clean and the facilities are excellent. My mum loves it here.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thanks for your feedback, Michele, we're really pleased that you and your mum are happy with the care your mum receives and the facilities within the home.

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Review from Robert M (Son-in-law of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from day one the staff have been excellent, caring, and professional in everything they do and Mother-in-law has everything she needs.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thanks for your feedback, Robert, we're really pleased that you and your mother-in-law are happy with the care she is receiving at Guisborough Manor.

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Review from Rob H (Son of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guisborough Manor is a homely place with a calming atmosphere. My mam was given the very best care right up until her final days with ultimate dignity. I believe the communications from the home were exemplary, so I was always in the loop.
Reply from Keith Milton, CEO at Guisborough Manor

Thanks for your feedback, Rob, we're really pleased that you were happy with the care we provided and it was a privilege to help your family. We're sorry for the loss of your mam, our sincerest condolences.

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Review from June H (Niece of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot thank the staff enough for all the care that was given to my auntie while she was in the home, also for the help and information the family received and for compassion when needed.
Reply from Keith Milton, CEO at Guisborough Manor

Thank you for your feedback, June. It is really important to us and it was a privilege caring for your auntie.

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Current Review Score: 9.2 (9.232)

Overview of Review Score

The Review Score of 9.2 (9.232) out of 10 for Guisborough Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for Guisborough Manor is calculated as follows: ( (93 Excellents x 5) + (24 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 137 Ratings = 4.438
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.794 Points relating to the number of positive Reviews for Guisborough Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Alison

Alison Corner

Job Title: Registered Manager Joined: 2019

Alison's career started as a student nurse at Scarborough General Hospital before moving into adult social care after leaving college. Alison explains "I think care was always a part of my childhood, I don’t think I can remember a time when it wasn’t . My nana lived with my family and my mum cared for her throughout the latter stages of her life. I completed my school work experience at the Stead Memorial Hospital and I continued as a volunteer when my placement finished . The staff there were fantastic and allowed me to participate in lots of duties. This was what I wanted, this was what I needed to do. I wanted to make people smile when they felt sad, laugh when they felt like crying, comfort them when they were in pain, listen when they needed to speak and speak for them when they no longer could. This was and still is my purpose." Alison has been the registered manager at Guisborough Manor since February 2019. She is proud of attaining her NVQ 5 In Leadership and Management for Health and Social Care which enables her to support and mentor current and future care staff to enrich the lives of the residents in our care. When asked about her vision for Guisborough Manor, Alison says "Guisborough Manor is not just a care home, it is “Your home” as soon as you walk through the door. From the subtle décor to the panoramic views, the fabulous care staff to the tasty delights that come from our kitchen. This is how I want our home to continue, making our ladies and gentlemen feel valued, supported, safe, loved and cared for to the highest level."

Alishia

Alishia Coates

Job Title: Deputy Manager Joined: 2020

Alishia has gained over 15 years’ experience in providing care and support to older people, helping to enrich their lives in every stage of her career. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents. Alishia has gained her level 5 in health and social care management, previously being a care home manager herself. Alishia has been deputy manager at Guisborough Manor since October 2020 although she says it feels like she has been a part of the home forever. Alishia extends her caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home. She also works hard to arrange events and activities and is always keen to include the local community in life at St Martins Care. When asked what she enjoys most about her role, Alishia remarked, “I love seeing the residents and their loved one smile, laugh, feel confident and cared for. I'm very proud to be leading a team from strength to strength and seeing them flourish and grow. I believe that the best care involves giving the greatest of yourself to each and every resident, and ensuring our staff feel valued and appreciated."

Frequently Asked Questions about Guisborough Manor

What types of Care is Guisborough Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Guisborough Manor have?

There are 63 Single Rooms.

What are the Facilities & Services at Guisborough Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Guisborough Manor to the centre of Guisborough?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Guisborough Manor to verify any information. View our terms and conditions. Guisborough Manor has an Enhanced Service - more info.