Guisborough Manor

Woodhouse Triangle, Middlesborough Road, Guisborough TS14 6QU
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9.2 87 Reviews
  • Guisborough Manor, Guisborough
Guisborough Manor is a purpose-built residential care home in the market town of Guisborough. It is a beautiful, welcoming environment with a dedicated team providing high quality care and support. Guisborough Manor is committed to enabling residents to live well and encourages independence and choice, in a home from home environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1167
  • Self-Funded Residential Dementia Care: from £1228
  • RESPITE Self-Funded Residential Care: from £1167
  • RESPITE Self-Funded Residential Dementia Care: from £1228

Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

These prices are only a guideline, please contact Guisborough Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Alison Corner (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from local authority, NHS, community and self funders accepted.
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.


    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.


    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free parking on site.

Guisborough Manor Reviews (87)

9.2

Guisborough Manor has a Review Score of 9.2 (9.232) out of 10, based on 12 reviews in the last 2 years.
Over all time Guisborough Manor has 87 reviews.

Overall Experience
  • 63
  • 20
  • 1
  • 1
  • 2
Date Published
  • 87
  • 4
  • 6
  • 12
  • 75
Reviewer Connection to Guisborough Manor
  • 25
  • 16
  • 10
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 41-60
Review from Jacky P (Daughter of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for around 3 years. I visit regularly and whatever the time, I have been impressed with the total commitment of every member of staff, management, office, seniors, carers, cleaning staff, laundry, catering, handyman, entertainment coordinator. Everyone is hardworking, helpful,
pleasant and welcoming. They look after both the residents and their families and friends who visit.
Mum's room is bright, cheerful and immaculately clean. The dining room and lounges are well decorated and welcoming. One has been skilfully painted with seaside scenes of Saltburn and Whitby, funded by the efforts of two staff members. Wide range of activities. Mum recently enjoyed a visit to the museum which was a wonderful treat for all the residents involved. The entertainment coordinator ensures that wonderful decorations go up for Valentine's Day, Halloween and Christmas, etc. It is obviously appreciated by all and adds up to making Guisborough Manor a very special home.
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Review from Christine P (Niece of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt came into this home for respite and loved it so much she decided to stay for good. I have found this home to be very friendly and homely and always pleasant to visit.
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Review from Sheila J (Resident) assisted by family/friend published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into this home for two weeks respite after an illness and decided to stay for good. It is very clean, friendly and very welcoming.
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Review from Catherine S (Friend of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean, welcoming care home. All the staff, across all job titles are friendly, welcoming and professional. They are very patient, understanding of residents' needs, foibles and seem to make so much effort to make each individual comfortable and content. It's not an easy job, so dedication is
obvious.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your feedback, we really appreciate all feedback given.

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Review from H R (Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In April 2019 I will have been a resident for approximately 6 years after having a stroke in November 2012.
Since then I have been very happy here enjoying most of the meals.
If I have any complaints I know how to proceed.
All the staff I find very friendly and once a week there is a hairdresser
and a very efficient laundry service.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review, we really appreciate all feedback.

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Review from Elizabeth R (Wife of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that I am made very welcome each time I visit.
The staff are always cheerful and very helpful.
My husband is very settled, which means I can leave the home in a settled frame of mind.
The activities in the home are stimulating and have brought my husband out of his shell.
It's many years
since I heard him sing.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review, we really appreciate all feedback.

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Review from Barbara H (Niece of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visited my aunt who is cared for in this care home. This is the first time that we have visited and we were given a very warm welcome and offered coffee on arrival. The home is spacious, light and airy and there is a very nice, peaceful atmosphere. Whenever I have telephoned to ask
after my aunt, the staff have always been very helpful and kind.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review, we really appreciate your feedback.

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Review from Mary W (Daughter of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy, friendly atmosphere. Access available any time of day or night. Care level perfect.
My mother is diabetic and has been for the last ten plus years and this is the first time she has been managed correctly.
The activities on offer are brilliant, a good variety to interest all needs. Reassuring
to know that if my mother develops dementia, she can remain in the same facility, as this type of care is offered.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review, we really appreciate your feedback.

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Review from Geoffrey G (Son of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is a new resident and so far has things as she wants them.
A very professional staff, well organised.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review, we really appreciate your feedback.

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Review from Patricia M (Wife of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I was very satisfied with everything.
But my husband found the main lounge too much for him, too many residents in at once. He found it overwhelming. He is happier in smaller lounges, not so many people.
Staff very welcoming when we arrived.
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Review from Jacqueline C (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since new management in Guisborough Manor. Both me and my sister have noticed how this home has been upgraded. New lounge carpet, decoration, things are definitely better. Smells much cleaner too. Although Dad's carpet in his room could do with replacing, although it gets cleaned regularly. Overall
a much more pleasant place to visit.
Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

Thank you for your review, I have spoken to the Registered Manager and we have agreed to have your father's carpet replaced, I will have the room measured as soon as possible. If you would like to discuss anything further please do not hesitate to contact head office or the Registered Manager at Guisborough Manor.

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Review from P H (Resident) assisted by family/friend published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to live here and I am being well cared for.
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Review from B H (Brother of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guisborough Manor is a happy environment for my brother and other residents.
He is always treated with respect and dignity.
He is well fed and cared for by a very happy team with a varied amount of entertainment.
He finds the trips out very pleasurable.
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Review from Rachel B (Granddaughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely afternoon tea today as my nan was resident of the day and what a lovely time she had. She felt so special and the cakes were yummy.
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Review from D O (Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and attentive staff.
Excellent facilities.
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Review from D M (Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and pleasant staff.
Very knowledgeable about the residents.
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Review from Anne D (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit the care home is always clean and smells nice. The staff are friendly to visitors and residents alike. It is not unusual to see one of the staff having a dance with a resident if there is music playing. If there are any problems arising with mum they are dealt with swiftly and we are
always kept informed.
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Review from Susan W (Daughter of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has received has been extremely good. The staff are very attentive and have helped her settle in very well. She enjoys the food and the many activities the home provides. Would definitely recommend this home.
Reply from Lee Fairless, Marketing Manager at Guisborough Manor

Hi Susan


Its always great to receive such amazing feedback on our homes. We are so pleased that your mum is so settled and enjoys her new home.


Regards


St Martins Care

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Review from P B (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking at several care homes for my mother we chose Guisborough Manor. Everything about this care home is excellent. Calm atmosphere. Staff are brilliant, the home is managed well. Always helpful. Mam has settled in very well and is very happy in Guisborough Manor. Compared to others this care
home offers excellent value for money.
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Review from Neil F (Son of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in Guisborough Manor since 2009. I know that she likes management, as I do myself, they are very helpful as are the carers who look after all the elderly. The home is very clean and well looked after, there's also entertainment on during the week ie singers, bingo, quizzes etc.
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Current Review Score: 9.2 (9.232)

Overview of Review Score

The Review Score of 9.2 (9.232) out of 10 for Guisborough Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for Guisborough Manor is calculated as follows: ( (93 Excellents x 5) + (24 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 137 Ratings = 4.438
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.794 Points relating to the number of positive Reviews for Guisborough Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 10 Positive Reviews ÷ 12.6 = 0.794
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Alison

Alison Corner

Job Title: Registered Manager Joined: 2019

Alison's career started as a student nurse at Scarborough General Hospital before moving into adult social care after leaving college. Alison explains "I think care was always a part of my childhood, I don’t think I can remember a time when it wasn’t . My nana lived with my family and my mum cared for her throughout the latter stages of her life. I completed my school work experience at the Stead Memorial Hospital and I continued as a volunteer when my placement finished . The staff there were fantastic and allowed me to participate in lots of duties. This was what I wanted, this was what I needed to do. I wanted to make people smile when they felt sad, laugh when they felt like crying, comfort them when they were in pain, listen when they needed to speak and speak for them when they no longer could. This was and still is my purpose." Alison has been the registered manager at Guisborough Manor since February 2019. She is proud of attaining her NVQ 5 In Leadership and Management for Health and Social Care which enables her to support and mentor current and future care staff to enrich the lives of the residents in our care. When asked about her vision for Guisborough Manor, Alison says "Guisborough Manor is not just a care home, it is “Your home” as soon as you walk through the door. From the subtle décor to the panoramic views, the fabulous care staff to the tasty delights that come from our kitchen. This is how I want our home to continue, making our ladies and gentlemen feel valued, supported, safe, loved and cared for to the highest level."

Alishia

Alishia Coates

Job Title: Deputy Manager Joined: 2020

Alishia has gained over 15 years’ experience in providing care and support to older people, helping to enrich their lives in every stage of her career. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents. Alishia has gained her level 5 in health and social care management, previously being a care home manager herself. Alishia has been deputy manager at Guisborough Manor since October 2020 although she says it feels like she has been a part of the home forever. Alishia extends her caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home. She also works hard to arrange events and activities and is always keen to include the local community in life at St Martins Care. When asked what she enjoys most about her role, Alishia remarked, “I love seeing the residents and their loved one smile, laugh, feel confident and cared for. I'm very proud to be leading a team from strength to strength and seeing them flourish and grow. I believe that the best care involves giving the greatest of yourself to each and every resident, and ensuring our staff feel valued and appreciated."

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