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Guisborough Manor

Woodhouse Triangle, Middlesborough Road, Guisborough, Cleveland & Teesside TS14 6QU
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Mams care is excellent, she is happy here. The staff are excellent.M H(Son of Resident/Service User)
Guisborough Manor, Guisborough
Right from day one the staff have been excellent, caring, and professionaRobert M(Son-in-law of Resident/Service User)
Guisborough Manor, Guisborough
Guisborough Manor, Guisborough

Guisborough Manor is a purpose-built residential care home in the market town of Guisborough. It is a beautiful, welcoming environment with a dedicated team providing high quality care and support. Guisborough Manor is committed to enabling residents to live well and encourages independence and choice, in a home from home environment.

Care Provided by Guisborough Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Guisborough Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Alison Corner(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (63)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free parking on site.

Guisborough Manor Reviews (88)

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8.5

Guisborough Manor has a Review Score of 8.5 (8.482) out of 10, based on 7 reviews in the last 2 years. Over all time Guisborough Manor has 88 reviews.

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Review from June H (Niece of Resident) published on 6 February 2023 Submitted via Postal Card
Overall Experience

Cannot thank the staff enough for all the care that was given to my auntie while she was in the home, also for the help and information the family received and for compassion when needed.

Reply from Keith Milton, CEO at Guisborough Manor

Thank you for your feedback, June. It is really important to us and it was a privilege caring for your auntie.

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Review from Valerie D (Daughter of Resident) published on 25 January 2023 Submitted via Website
Overall Experience
The residents are bored as there is nothing happening here at all. Staff vary, some are kind but others are rude and not particularly pleasant. My mother has become very depressed here as there is no stimulation. She sits all day in a bleak lounge falling asleep in front of the tv. Another resident was amazed when a carer played darts with her last week, saying that had never happened before. A noticeboard displays activities; these include visitors and tv!! One activity is pampering, which means a carer cutting nails with clippers! I do fear for the mental health of the residents.
The staff use the resident's dining room to do paperwork, which I don't think is appropriate. There could be up to 4 carers in there at a time; surely this time could be better spent with residents.

The home is on a plot of land with nothing but a fast food or a grocery store to visit. It is too far to push a relative into town, so why was it ever built there?

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

We provide care and support to 62 people with a wide range of needs, including physical disability, long term conditions and dementia. We have a great reputation locally and with the local authority and NHS Trust. We have a 5 star rating with environmental health, high standards of cleanliness...  

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Review from Helene C (Daughter-in-law of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

My father-in-law has been here for a year now and during this time has presented as difficult at times. Staff have always been respectful, polite and tried to engage him. His move up to the dementia floor has been smooth and his care up there has been excellent. Management and seniors have always done their best for him and us and communicated with us to the best of their ability.

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Review from Paul W (Son-in-law of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

My experience of Guisborough Manor, previously in management myself in health and social care, is that there is great management. You can see that in the safety procedures when entering the home, to Covid restrictions and further the residents' belongings and rooms are safe and secure. The staff are warm, welcoming and fully trained. There is always some activity going on whenever I visit and the residents and staff are always happy. It is evident that the residents are stimulated and feel loved and safe.

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Review from Angela D (Stepdaughter of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

I love Guisborough Manor. My step mum has lived there for six years, after looking around lots of care homes and being very disillusioned. On the spur of the moment, I passed and called into Guisborough Manor unannounced. I was greeted with a lot of warmth. I was shown around and immediately loved it. I saw staff providing genuine care, friendship and support. I knew my step mum would be very happy here if she had to choose. It was warm and the decor was beautiful, it was immaculate and smelt lovely. Every member of staff acknowledged me even if it was a smile. The home was busy with activities, music, TVs and there was a hairdresser pampering some of the residents. I saw and smelt some of the delicious food. I felt that this was a five-star top-class care home. My step mum always liked the best of everything and had pretty high standards, I have found exactly that at Guisborough Manor. My step mum loves living in Guisborough Manor. It's a true home, albeit a very professional outstanding one. I highly recommend Guisborough Manor and praise and thank all the staff.

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Review from Evelyn C (Wife of Resident) published on 22 March 2022 Submitted via Postal Card
Overall Experience

From my husband first being admitted to Guisborough Manor, everyone made him feel welcome. He was looked after extremely well and treated with dignity. He started to become very difficult to look after and has now been transferred to dementia nursing care. I hope he is looked after as well as he was at Guisborough Manor.

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Review from Graham H (Son of Resident) published on 18 March 2022 Submitted via Postal Card
Overall Experience

The paperwork to be filled in before entry could be put online to be completed at the same time as the Lateral Flow Test email, to save entry time and tieing up a carer. Having the visit in Mam's room also could be improved as the chairs available aren't the most comfortable.

Reply from Keith Milton, CEO at Guisborough Manor

Thank you very much for your feedback which is much appreciated. You will appreciate that the Covid questionnaires had to be put in place quickly and have changed frequently with changing Government guidance. However, like you, we think things can be done better and we are about to invest in an...  

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Review from George H (Husband of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

My wife is being well looked after. Friendly staff. Local, easy to get to with loads of parking. Allowed to visit regularly during Covid.

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Review from Rohith N (Day Care Service User) published on 5 February 2021 Submitted via Website
Overall Experience

Everything is good, well maintained, friendly staff, and residence are very very co-operative with the agency staff. Food and hygiene are well maintained. Food standards are well maintained. Overall it is good.

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Review from Stephen M (Grandson of Resident) published on 5 October 2020 Submitted via Website
Overall Experience

My Grandma was a resident of this care provider and unfortunately, my family believes she was not giving the best care. On many visits, we would witness my Grandma looking unkempt eg hair not brushed, and wearing no slippers. I am aware it's a busy environment however the basic needs were not met. She gained a pressure sore on the heel and lost a considerable amount of weight over her time there (dietitian referred too late) cups of tea left cold even though Grandma liked coffee. A complaint was made but we felt not listened to and that our thoughts and opinions were not valid. Unfortunately, she passed away due to Covid-19 in another home. We feel as a family her time there could have been made more precious. Please think hard before choosing this home.

Reply from Cassie Schofield, Head Office Admin at Guisborough Manor

St Martins Care and Guisborough Manor are committed to delivering high quality person centred care in a ‘home from home’ environment. We fully investigate and respond to all concerns and complaints and take action if required working in partnership with the Local Authority, CQC, CCG and the...  

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Review from V L (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card
Overall Experience

Words can't express our gratitude and respect for the team of carers who have ensured the safety and wellbeing of our relative during this recent pandemic crisis, which goes above and beyond expectations.

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Review from Kay S (Daughter of Resident) published on 21 July 2020 Submitted via Postal Card
Overall Experience

Excellent care all-round. Very friendly staff. Always available to speak to if I have any concerns.

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Review from Ian T (Son of Resident) published on 21 July 2020 Submitted via Postal Card
Overall Experience
The best home Dad has been in. Nothing ever too much bother.
Good rooms, activities and services. As long as Dad's happy, and he is, I am happy.

5 star all the way!

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Review from D F (Son-in-law of Resident) published on 21 July 2020 Submitted via Postal Card
Overall Experience

My mother-in-law has been in 2 other care homes for short periods, neither of which compared with how good we feel Guisborough Manor is. The staff and management have been excellent in the care of our relative.

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Review from Helen G (Power of Attorney of Resident) published on 15 July 2020 Submitted via Website
Overall Experience

My friend was at Guisborough Manor for the last 2 years of her life. The home is spotlessly clean and comfortable and the food excellent, however, it's greatest asset is it's staff. Without exception they were kind, caring, compassionate and knowledgeable, nothing was ever too much trouble. Thank you for caring for my friend so well, it has been hugely appreciated.

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Review from R M (Respite Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

I spent one week in Guisborough Manor having respite after being in the hospital. The staff were very helpful and friendly. The home was very nice, comfortable and relaxing. The food was good and varied, coffee and drinks were always available throughout the day with biscuits. I would rate Guisborough Manor very highly and was very happy with my stay, relaxing throughout.

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Review from Ivy B (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

I cannot praise and thank all the staff at Guisborough Manor enough. The care my Mam gets is above and beyond. All members of staff across the board are kind, thoughtful and very helpful. I never have to worry about my Mam's care. I think one of the reasons is the continuity of the staff as opposed to bank staff.

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Review from A O (Friend of Resident) published on 31 October 2019 Submitted via Postal Card
Overall Experience

I went to visit a friend and found everyone so friendly and helpful. They made you feel at home offering a drink or any advice they seem to put a lot into caring and making the residents very happy.

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Review from C C (Granddaughter of Resident) published on 3 September 2019 Submitted via Postal Card
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Friendly, helpful staff who are willing to go the extra mile. The best place my grandma can be - you have made it home away from home.

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Review from Geoffrey S (Son of Resident) published on 30 August 2019 Submitted via Postal Card
Overall Experience

Very helpful and friendly staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd
  • 15 Feb 2016Recipient: Guisborough Manor

Accreditations

There are no accreditations posted yet for Guisborough Manor.

Meet the Team (2)

Alison Corner
Alison CornerJob Title:Registered ManagerJoined: 2019

Alison's career started as a student nurse at Scarborough General Hospital before moving into adult social care after leaving college. Alison explains "I think care was always a part of my childhood, I don’t think I can remember a time when it wasn’t . My nana lived with my family and my mum cared for her throughout the latter stages of her life. I completed my school work experience at the Stead Memorial Hospital and I continued as a volunteer when my placement finished . The staff there were fantastic and allowed me to participate in lots of duties. This was what I wanted, this was what I needed to do. I wanted to make people smile when they felt sad, laugh when they felt like crying, comfort them when they were in pain, listen when they needed to speak and speak for them when they no longer could. This was and still is my purpose." Alison has been the registered manager at Guisborough Manor since February 2019. She is proud of attaining her NVQ 5 In Leadership and Management for Health and Social Care which enables her to support and mentor current and future care staff to enrich the lives of the residents in our care. When asked about her vision for Guisborough Manor, Alison says "Guisborough Manor is not just a care home, it is “Your home” as soon as you walk through the door. From the subtle décor to the panoramic views, the fabulous care staff to the tasty delights that come from our kitchen. This is how I want our home to continue, making our ladies and gentlemen feel valued, supported, safe, loved and cared for to the highest level."

Alishia Coates
Alishia CoatesJob Title:Deputy ManagerJoined: 2020

Alishia has gained over 15 years’ experience in providing care and support to older people, helping to enrich their lives in every stage of her career. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents. Alishia has gained her level 5 in health and social care management, previously being a care home manager herself. Alishia has been deputy manager at Guisborough Manor since October 2020 although she says it feels like she has been a part of the home forever. Alishia extends her caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home. She also works hard to arrange events and activities and is always keen to include the local community in life at St Martins Care. When asked what she enjoys most about her role, Alishia remarked, “I love seeing the residents and their loved one smile, laugh, feel confident and cared for. I'm very proud to be leading a team from strength to strength and seeing them flourish and grow. I believe that the best care involves giving the greatest of yourself to each and every resident, and ensuring our staff feel valued and appreciated."

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