Woodside Grange Care Home

Teddar Avenue, Thornaby, Stockton-on-Tees TS17 9JP

Woodside Grange Care Home, Stockton-on-Tees, Cleveland & Teesside
Woodside Grange Care Home, Stockton-on-Tees, Cleveland & Teesside
Woodside Grange Care Home, Stockton-on-Tees, Cleveland & Teesside

Woodside Grange Care Home has numerous qualities that make it ideal for professional care practice and a comfortable lifestyle, such as en-suite facilities, specialist equipment, assisted bathing and showers.

Care is practiced in a manner that supports independence and personal dignity, with a highly trained team taking pride in a compassionate approach.

The interior is secure and well-decorated, is set up to incorporate a wide range of activities and entertainment, while home-cooked food supports good nutrition.

Group: St Martins Care Ltd

Person in charge: Julia Hodgson (Care Home Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 121 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Head/Brain Injury • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment

Admission Information: Ages 25+.

Single Rooms: 121

Rooms with ensuite WC: 121

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodside Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Woodside Grange Care Home has a Review Score of 8.7 (8.725)

The Review Score of 8.7 (maximum of 10) for Woodside Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Woodside Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.353 for Woodside Grange Care Home is calculated as follows: ( (45 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 102 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.372 Points relating to the number of positive Reviews for Woodside Grange Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.2 positive Reviews (121 registered maximum number of service users ÷ 5). 9 Reviews ÷ 24.2 Target = 0.372

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodside Grange Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodside Grange Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Goddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Mam has settled well. Staff cater to her needs. Carers are always kind and sociable.

How likely would you be to recommend Woodside Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely staff, feel relaxed, got to know everyone and would recommend to others. Thanks for giving my mam great care, much appreciated.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since our relative became a resident we have seen a significant improvement in their spirit and general demeanour. We put this down to an organisation working to the goal of providing the best care for their residents.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is resident at this home. I am happy with her care, though some aspects of personal care are lacking, despite being brought to staff's attention many times. I had the opportunity to spend time here recently and commend the staff on their kindness to myself and residents. One Saturday, there should have been five staff, there were only three and then one had to accompany a resident to the hospital for the day.
The staff/resident ratio was totally unacceptable and staff struggled to cope, the more able residents were left sitting all day in the lounge, as staff had to deal with the needier. They have a huge amount of responsibilities, including all personal care of residents, laundry, meals for 12, dishes (unbelievably no dishwasher). They try to get residents out and about, do shopping with them etc. So whilst I have asked for more support for my sister, having seen the staff operate, I do admire what they actually do and think they must receive more support from management and staffing levels be increased.

How likely would you be to recommend Woodside Grange Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Lexi Binks, Administration Manager at Woodside Grange Care Home responded to this review on 06 Sep 2017:

Dear Vivienne,

Please accept our sincere apologies as there looks to have been a miscommunication when our original response was posted. That particular weekend there was four staff rostered in but unfortunately, one member had called in sick, this information was not passed onto Management and therefore no cover was able to be arranged. You are correct that a member of staff had to leave to take a resident to the hospital and left only two members of Staff on shift. This issue has been addressed, policies have been reviewed and staffing levels increased, so to ensure there are always five members of staff on shift at all times. We apologise for any inconvenience or distress caused and please be assured that St Martins Care takes all concerns seriously.

Staff caring and reliable, well informed and knowledgeable.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

All your staff and management team are very good and helpful in every way, kind and lovely.
You can't ask for much more.
Thank you, kind regards.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Since my mother has been to Woodside Grange we as a family have seen a great improvement in her eg eating well, doing activities and even a smile.
I would like to say that the staff are very friendly and keep us updated with mam.
A big thank you from the family.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Visited my godfather at Woodside Grange and WOW was I impressed. This is a lovely home and there is a lovely warm feeling around the home. The staff work so hard yet they are friendly and so caring to the residents. The lunch looked really nice too. My godfather looks really happy and said how all the girls are really good to him. I have heard some bad things about this care home but will never listen to the gossipers again. I would certainly either use or recommend this home to anyone.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

At 35, I wasn't sure what to expect when I was going for respite in a care home, but I couldn't have chosen a better place. I was made to feel welcome and comfortable as soon as I walked in.
The staff are great, the food in nice and I join in with the activities. The home itself is a lovely place with comfortable lounges and bedrooms. I have my own toilet and it is decorated to a high standard. I would recommend Woodside Grange to anyone.

How likely would you be to recommend Woodside Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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