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Woodside Grange

Tedder Avenue, Thornaby, Stockton-on-Tees, Cleveland & Teesside TS17 9JP
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Very happy and would recommend this home to anybody.C H(Sister of Resident/Service User)
Woodside Grange, Stockton-on-Tees
Dad likes it here and it gives us peace of mind that he is safe at night.E W(Daughter of Resident/Service User)
Woodside Grange, Stockton-on-Tees
We knew our son was safe in your hands so we thank you all for this.Philippa G(Mother of Resident/Service User)
Woodside Grange, Stockton-on-Tees

Woodside Grange is a purpose-built care home located in Thornaby. It has level access the garden area for residents and is a bright and welcoming environment, with a variety of communal spaces for residents to relax and socialise.

Care Provided by Woodside Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 121 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Woodside Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Barbara Parker(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (121)
  • Single Rooms with ensuite Wet Room (45)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • Ample free on-site parking.

Woodside Grange Reviews (67)

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8.9

Woodside Grange has a Review Score of 8.9 (8.941) out of 10, based on 18 reviews in the last 2 years. Over all time Woodside Grange has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from J R (Niece of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

I find the residents are cared for very well by the carers and the home is kept very clean at all times. Any issues that any residents have had have been dealt with straight away and in the strictest confidence.

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Review from G M (Friend of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience

The care my friend received was very understanding and gentle. Thank you all so much for being there for her in her time of need.

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Review from P R (Friend of Resident) published on 26 July 2019 Submitted via Postal Card
Overall Experience
Can't fault the care given to our friends by all staff.
They have been so helpful, kind and attentive and we are reassured that they could not receive better care.

Thank you all.

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Review from A H (Wife of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience
My husband has had excellent care in everything, everyone has treated him with respect, kindness and dignity. He has a lovely room very clean and comfortable.

It is a great comfort to me to know he is safe. I would certainly recommend this care home to anyone.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your recent review, we really appreciate all feedback given.

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Review from Hannah B (Niece of Resident) published on 13 June 2019 Submitted via Website
Overall Experience

The staff at Woodside Grange are amazing at their job. They cared for my uncle really well and me and my family and especially my Uncle were really grateful for everything they did. Would recommend this care home to anybody. Thank you to all the staff.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your lovely feedback, we really appreciate all feedback given.

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Review from Pam N (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card
Overall Experience

Really lovely, helpful, caring staff. Comfortable room. Lovely and plentiful food and cups of tea.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your review, we really appreciate all feedback.

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Review from Andrew H (Son of Resident) published on 29 March 2019 Submitted via Postal Card
Overall Experience

I would recommend Woodside Grange to anyone. Can't believe how absolutely lovely all the staff are. They have all made my Mam very, very happy and feeling secure.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your review, we really appreciate all feedback.

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Review from S S (Wife of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

All staff and rooms excellent.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your review, we really appreciate your feedback.

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Review from Dianne H (Daughter-in-law of Resident) published on 5 March 2019 Submitted via Website
Overall Experience

We couldn’t fault the care my father-in-law got on the Nursing Care Maple unit. The staff are so nice and caring and looked after him so well we could tell by the way his face lit up when any of the staff spoke to him. They also were amazing when he was at the end of life, made sure our family was looked after.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your review, we really appreciate your feedback.

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Review from S T (Mother of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience
Our daughter had two weeks respite in Woodside Grange at the end of November 2018.
Her room was comfortable and very clean, as was the rest of the care home.
She was made welcome and all her needs were met. The staff were friendly and helpful and any requests or concerns dealt with quickly.
The staff always found time to answer any questions we had.

We were very happy with her visit and will be booking visits for 2019.

Reply from Cassie Schofield, Head Office Admin at Woodside Grange

Thank you for your review, we really appreciate your feedback.

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Review from Kevin H (Nephew of Resident) published on 14 November 2018 Submitted via Postal Card
Overall Experience

I enjoy visiting my uncle who suffers from severe learning and physical disability. I find the staff engaging and very hands-on with activities etc. I never plan my visits I just turn up and have never walked into any issues. The Chestnut Suite in my view is very well run. The residents who I have befriended are happy and engaging, the staff are professional and helpful to me.

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Review from Kelly R (Sister of Resident) published on 29 October 2018 Submitted via Website
Overall Experience

My brother and dad both reside here now and it's the best. The staff go above and beyond to help and make sure everyone is happy. Since my brother has been here, he's come on leaps and bounds and I can only see both him and my dad getting better.

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Review from Karen D (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience

I think the care home is five star. I would recommend to everyone especially the staff, they are so gentle and patient with everyone. I just love who works in residential, I cannot fault anything.

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Review from Cynthia L (Wife of Resident) published on 5 October 2018 Submitted via Postal Card
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Excellent.

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Review from Christine K (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience
100% improvement since new management team. I feel my mum is looked after really well. No concerns at all with her well being.

I feel I get support from the manager which has enabled me to have days away knowing mum is well cared for.

Reply from Lee Fairless, Marketing Manager at Woodside Grange

Hi Christine

We are so pleased you are happy with our team, we will be sure to let them know your thoughts.

Thank you for taking the time to send us your thoughts.

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Review from Brenda M (Resident / Service User) published on 28 June 2018 Submitted via Postal Card
Overall Experience

My experience at Woodside Grange was a very pleasant one. I felt staff really supported me, all of them were lovely. Very clean, excellent food. Everyone very friendly. I would be happy to come back again.

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Review from Russell G (Son of Resident) published on 8 June 2018 Submitted via Website
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I am very happy with the care that my father is receiving. He has made some lovely friends amongst both staff and residents. Staff always make themselves available to discuss how my father is.

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Review from Craig M (Son of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

My dad received excellent care while we was in Woodside Grange and the staff were always more than helpful. Thanks for all your help over the years.

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Review from Josie G (Daughter of Resident) published on 15 November 2017 Submitted via Postal Card
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Mam has settled well. Staff cater to her needs. Carers are always kind and sociable.

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Review from Vivienne J (Sister of Resident) published on 14 November 2017 Submitted via Website
Overall Experience
My sister is resident at this home. I am happy with her care, though some aspects of personal care are lacking, despite being brought to staff's attention many times. I had the opportunity to spend time here recently and commend the staff on their kindness to myself and residents. One Saturday, there should have been five staff, there were only three and then one had to accompany a resident to the hospital for the day.

The staff/resident ratio was totally unacceptable and staff struggled to cope, the more able residents were left sitting all day in the lounge, as staff had to deal with the needier. They have a huge amount of responsibilities, including all personal care of residents, laundry, meals for 12, dishes (unbelievably no dishwasher). They try to get residents out and about, do shopping with them etc. So whilst I have asked for more support for my sister, having seen the staff operate, I do admire what they actually do and think they must receive more support from management and staffing levels be increased.

Reply from Lexi Binks, Administration Manager at Woodside Grange

Dear Vivienne,

Please accept our sincere apologies as there looks to have been a miscommunication when our original response was posted. That particular weekend there was four staff rostered in but unfortunately, one member had called in sick, this information was not passed onto Management and...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 July 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (2)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd

Accreditations

There are no accreditations posted yet for Woodside Grange.

Meet the Team (3)

Barbara Parker
Barbara ParkerJob Title:Registered ManagerJoined: 2022

Barbara joined St Martins Care in June 2022 as The Deputy Manager but has progressed and taken over the role of the Registered Manager at the beginning of 2023. Barbara says that she sort of fell into care after returning from overseas when her husband was in the armed forces. She started as a domiciliary carer with a small domiciliary company and progressed to a supervisor not knowing if she would like care. However, she stayed with the company for 7 years and fell in love with caring for the elderly. Barbara decided that she wanted to progress into the management side of social care so she went to work for another domiciliary company as a case manager. This entailed doing pre assessments with the service user before the care package started whilst retaining some contact with the services user. Barbara stayed with the company and progressed her career as a deputy manager and then a registered manager. However, she missed day-to-day contact with service users so applied for a role in a residential care home so she could continue within a management role but also have more contact with the residents. Although Woodside Grange is the biggest of St Martins Care’s homes, Barbara says, “it still has that homely feel which comes from the great team of staff and the care they deliver is second to none. We have a new management team in place, who are very passionate, caring and dedicated and I look forward to working with them ensuring Woodside Grange continues to deliver the best care we possibly can.”

Lisa Burkin
Lisa BurkinJob Title:LD ManagerJoined: 2012

Lisa joined St Martins Care in August 2012 as an Activities Co-Ordinator at the Windermere Grange home. She soon realised that care was in her blood and completed her NVQ level 2 in Health & Social Care. She transferred to Woodside Grange in June 2015 and worked across all units before becoming the first staff member of the Chestnut Suite Learning Disabilities Unit which opened in January 2016. Lisa's son has autism and learning disabilities and she cared for him for 18 years before he moved into residential care. Reflecting on this experience, Lisa says "at first I found life very difficult to deal with. I felt that I had failed him. I soon realised that my knowledge and patience around dealing with all the ups and downs bringing my son up could be put to good use. Working in the care sector made me feel worthwhile again." When asked about her vision for the future, Lisa says "Chestnut Suite is a lively and friendly place to live. I aim to ensure everyone feels safe and secure here and feel that this is their home. I am hoping that in the future Chestnut Suite becomes a stand alone unit and although I enjoy being part of Woodside Grange, I feel for myself and my staff, that this is the next step to developing and improving our support for adults with learning disabilities in our area."

Clare Whould
Clare WhouldJob Title:Quality LeadJoined: 2016

Clare began working in care within the community around 15 years ago and realised quite quickly that she had a passion for providing care for those who were in need. She worked within the community for around 2 years before taking a leap to work within a residential setting. Clare began working in a care home which had some sentimental meaning for her as her mother had previously been a deputy manager there and she wanted to make her proud. Clare knew she did not want to progress her career in a clinical role so decided, when offered, to accept a promotion to a senior care assistant. Clare joined St Martins Care at Woodside Grange in 2016 as a senior care assistant and she cannot see herself working anywhere else. Clare says, “my heart and soul is with Woodside Grange. I believe we offer the best care and always strive to ensure all residents are treated with the utmost respect, dignity and empathy”. In October, Clare was offered a role as the quality lead within Woodside Grange. Clare says, “I was so proud of myself and overwhelmed that I had been offered this opportunity and want to work to achieve outstanding on our CQC report. I enjoy being hands-on with care and I am not too proud to get stuck in where needed.”

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