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Care Homes Owned by St Martins Care Ltd in Tyne & Wear

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by St Martins Care Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for St Martins Care Ltd are showing below.

View the details of all 6 locations (with 407 reviews) owned by St Martins Care Ltd

St Martins Care Ltd Locations in Tyne & Wear (2)

 - Browse 2 Care Homes owned by St Martins Care Ltd in Tyne & Wear
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Washington Manor
Hollin Hill Road, Concord, Washington NE37 2DP 
9.0 71 reviews
Washington Manor, Washington, Tyne & Wear
"Washington Manor care is really supporting my aunt very well. The staff take a real interest and help her to adapt to her changing…"   Read all 71 reviews
  • 68 Rooms
Location Type Care Home

Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team. Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Park View
Feetham Avenue, Forest Hall, Newcastle upon Tyne NE12 9QN 
8.5 50 reviews
Park View, Newcastle upon Tyne, Tyne & Wear
"Mam was transferred from another care home on 15th September this year in disgusting circumstances, All staff at Park View have been…"   Read all 50 reviews
  • 65 Rooms
Location Type Care Home

Park View is a purpose-built residential care home located in the heart of the local Forest Hall/Killingworth community. It is warm and welcoming with well maintained level access gardens for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

St Martins Care Ltd Reviews in Tyne & Wear (121)

9.1

St Martins Care Ltd has a Group Review Score of 9.1 (9.083) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Martins Care Ltd must have a Review Score.

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Review of

Washington Manor

from Piotr N (Son of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
- my father Lost vision in his left eye on Sat 23rd, I called Care Home Reception to investigate and call ambulance. Duty manager - Kim, after investigating the condition and allegedly consulting it medics over a phone, informed me that my father didn't show symptoms of a stroke and eye would have
to be investigated on the next day and only if member of family can take my father to the hospital. On the next day my niece took my father to the hospital and after examination we learnt that my father lost vision in left eye due to mini stroke. We were also informed it was a permanent loss and only immediate treatment after loosing vision might have saved his eyesight. I have spoken with deputy manager about this incident. As I understood this case was going to be further investigated and I am currently looking forward to the outcome of this investigation.
- in addition my father is suffering from diabetes, despite of this he is regularly given sugary snacks(chocolate bars).
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your comments regarding the care of your father at Washington Manor following concerns relating to loss of vision, this must have been very distressing. We just want to reassure you that the correct process has been followed, observations were immediately taken, which were all within normal parameters and Recovery at Home were contacted for further advice. We followed their instruction and an appointment was made at the eye hospital for the next day. We have liaised with the GP and community matron and the team have acted promptly and followed all procedures. The management team will be in touch with you to share the outcome of their investigation in more detail.
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Review of

Washington Manor

from M L (Friend of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birthday celebration. Food amazing. Staff excellent!
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review, we are happy to hear the food was amazing and that the staff were excellent.
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Review of

Washington Manor

from K J (Niece of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to Washington Manor to celebrate my auntie's birthday. We took cakes, and the staff/carers were so welcoming. The catering staff totally spoiled us with an amazing cheese board, scones and tea. It helped us to celebrate the special event. It was amazing. Staff are brilliant here—relaxing environment,
so comfortable to visit. Can't thank the carers and caterers enough. Great experience. Very happy my auntie is here.
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review. We are pleased to hear that the team at Washington Manor were welcoming when you arrived for your aunt's birthday and that you were spoilt it a cheese board, scones and tea. We are happy to hear that you had a great experience and that your aunt is happy residing at Washington Manor.
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Review of

Washington Manor

from J P (Niece of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Washington Manor care is really supporting my aunt very well. The staff take a real interest and help her to adapt to her changing condition, as many distressing symptoms develop. The attention and concern for her wellbeing is lovely, and I must say the food and catering in Washington Manor is excellent.
A beautiful spread was produced for my aunt's birthday, which was very much appreciated and made to feel special. Thank you.
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review, we are happy to hear that the team at Washington Manor are supporting your aunt well and that they take a real interest and adapt to her changing condition. We are pleased to hear that the food and catering is excellent and that the spread for your aunt's birthday was beautiful.
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Review of

Washington Manor

from A B (Sister of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is one of the best I have been in. Plenty of food, very caring staff and the building is well maintained. Residents' well-being is very good. If you need to talk to someone with regards your relative, the management are always there to help. The only thing I think is needed is more entertainment.
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review, we are pleased to hear that you feel Washington Manor is one of the best care homes you have been in, that there is plenty of food, that the staff are caring and the building is well maintained. We are happy to hear that the management are always there to help. We will take onboard your comments around more entertainment for the residents.
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Review of

Washington Manor

from Steven I (Son of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is cared for by wonderful staff, and it is so good for us to know that she is safe and well. We enjoy visiting, and it feels like an extended family each time.
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review, we are pleased to hear you are happy with the care your mum receives at Washington Manor Care Home and that you know she is safe and well. We are happy to hear that you enjoy visiting and that it feels like an extended family.
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Review of

Washington Manor

from T D (Son of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very friendly, clean environment. The staff are easy to talk to and very helpful in the case of any problems. I always feel that I can call in at any time
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review, it is wonderful to hear that Washington Manor is a friendly, clean environment and that the staff are easy to talk to and help with any problems. It is great that you feel welcome to call in at any time.
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Review of

Park View

from Dawn W (Daughter of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was transferred from another care home on 15th September this year in disgusting circumstances, All staff at Park View have been absolutely amazing, David, Diana, Donna and the rest of the team are amazing caring people, mam is now end of life and park View is where she will stay till her time is
up, so much respect for all staff and the care they provide. They deserve 5* for everything
Reply from Cassie Schofield, Business Support Manager at Park ViewThank you for your kind review, we are pleased to hear the staff at Park View have been absolutely amazing, it is a privilege to care for your mam, we will share your lovely review with David, Diana, Donna and the rest of the team.
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Review of

Washington Manor

from Dawn H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a dementia resident for over a year now and is very well cared for at Washington Manor. The staff are brilliant with her in every way and her quality of life is much better than it was. She has gained weight from eating better food on a more regular basis and takes her medication
without putting her tablets aside or hiding them. Her room has been personalised with her photo frames & a clock and she is very comfortable there. The staff are also great with myself as the effects of my mother's dementia have been difficult at times, coupled with my dad's passing and without exception, all of the personnel have been so very supportive. Before Washington Manor her social worker first placed her in another care home which was poor in comparison to Washington Manor and moving her here was the best decision. I would highly recommend St Martins Care to anyone looking for a care home.
Reply from Cassie Schofield, Business Support Manager at Washington ManorThank you for your kind review. We are pleased to hear you're happy with your mother's care, that her quality of life has improved and that the staff are brilliant. We are also happy to hear that you feel supported by the staff and that you would highly recommend St Martin's Care to anyone looking for a care home.
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Review of

Park View

from Ben A (Respite Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best care home I have been in. The staff are very welcoming and friendly. I enjoyed my time here. The home is lovely and clean.


I can honestly say some of the staff in a different life i would be honoured to have as friends


My independence was encouraged and hand on heart I can say they

had my best interests at heart


Thankyou to lisa and all the staff.

Reply from Cassie Schofield, Head Office Admin at Park ViewThank you for your kind review, we are please to hear that you enjoyed your time at Park View and that your independence was encouraged. We are happy that the home was welcoming, friendly and clean.
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Review of

Park View

from A S (Nephew of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the senior care staff and care staff enough for the end of life care my aunt received at Park View, after a terrible time she had at a previous care home. The care home manager went above and beyond and was a credit to her profession. I would like to thank all at Park View.
Reply from Cassie Schofield, Head Office Admin at Park ViewThank you for your kind review, we are pleased to hear you were happy with the care your aunt received at Park View. We're sorry for the loss of your aunt, our sincerest condolences.
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Review of

Washington Manor

from C W (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our friend who is over 100 in Washington Manor Care Home and were very impressed by the standard of care and friendliness of the staff - nothing is too much trouble.
We were served with tea and coffee, and biscuits - very classy.
Reply from Cassie Schofield, Head Office Admin at Washington ManorThank you for your kind review, we are pleased to hear you were very impressed by the standard of care and the friendliness of the team. We hope you enjoyed your tea, coffee and biscuits.
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Review of

Park View

from D B (Wife of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home my husband has been in. The staff are very welcoming and friendly. My husband enjoyed his respite here. The home is lovely and clean. I didn't worry about my husband being there as I knew he was being well cared for. Hopefully in the future I can get a respite place here again. My
mind was put at rest him staying there. I can't praise the staff enough they were brilliant.
Reply from Cassie Schofield, Head Office Admin at Park ViewThank you for your kind review. We are happy to hear that your husband enjoyed his respite at Park View care home, that the staff were welcoming, friendly and that he was well cared for. We are pleased that your mind was put at rest whilst he was in our care.
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Review of

Washington Manor

from Lynne G (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
NO CHANGE.
I visited my father on Saturday, just as his lunch was arriving. His meal was given to him uncut (it was a pie) and with normal cutlery rather than the specialist ones he needs. I got the food cut up and the correct utensils were provided after I asked! No one offered to help him with his
meal, I did it. That's fine but what is happening when there is no one there? My previous Saturday visit 3 weeks ago was the exact same scenario. I am horrified to see that my previous review was saying the same things. I am always told that the staff have been instructed to help him yet I never see this happen. If he cannot manage his meal he will not ask for help he just says he is not hungry, so he has nothing. I understand that most of the staff at the weekends are agency staff but they should still be instructed what to do and monitored to see that they are doing it!
Reply from Cassie Schofield, Head Office Admin at Washington ManorThank you for your feedback regarding your observation of your Dad's mealtime experience and we apologise for any distress this may have caused. We have asked the onsite management team to meet with you to go through your Dad's care and support needs to ensure that we are supporting him in line with his personal preferences. We always ask that no visitor leaves our care home feeling anxious or concerned about the care and support provided to their loved one and actively encourage them to speak with the management team as we can usually provide immediate reassurance and take quick action. If the visit is out of hours they can ask for the on call manager to contact them directly. We are delighted to report that recruitment at Washington Manor is going well, significantly reducing our agency use and ensuring we are providing continuity of care to everyone we support.
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Review of

Washington Manor

from K S (Relative of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always kind and caring towards my relative. The home is always welcoming and clean. They listen to my family relative and family when visiting.
Reply from Cassie Schofield, Head Office Admin at Washington ManorThank you for your kind review. We are pleased to hear the staff are always kind and caring and that the home is always welcoming and clean.
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Review of

Park View

from G G (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Very friendly staff, maybe a bit better communication when passing on information from family. Rooms could do with a bit more frequent cleaning, as a family member on visiting our mam have noticed very little crockery and utensils for visitors to make a drink but overall, mam is very happy and content
and the staff treat her with love and respect.
Reply from Cassie Schofield, Head Office Admin at Park ViewThank you for your feedback and we are so happy your mum is settled and well cared for at Park View. Thank you for the lovely comments about the staff team and we will ensure this is shared. We are always working to improve communication and take your feedback onboard and we are always replenishing crockery and cutlery but will ensure that stock levels are checked more frequently to prevent this from happening again.
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Review of

Park View

from I H (Son of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Park View provide great care and support for my mother.
Reply from Cassie Schofield, Head Office Admin at Park ViewThank you for your kind review, we are pleased that the team at Park View provide great care and support for your mother.
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Review of

Park View

from D R (Son of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before she passed, my Mother received excellent service.
I would like to thank all of the staff for all of their love and caring attention she received.
Reply from Cassie Schofield, Head Office Admin at Park ViewThank you for your kind review, we are pleased to hear your Mother received excellent care and the team provided love and caring attention. We're sorry for the loss of your Mother, our sincerest condolences.
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Review of

Washington Manor

from Linda S (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam went into Washington Manor in May 2024. Since then the difference in her is brilliant. The staff and management are 100% attentive in every aspect of the role. The overall care given to my mam is brilliant. So pleased she is being looked after by the manager and her team.
Reply from Cassie Schofield, Head Office Admin at Washington ManorThank you for your kind review. We are pleased to hear that you have seen a positive difference in your mam, that the staff and management are attentive in every aspect of their role and that the overall care given to your mam is brilliant.
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Review of

Washington Manor

from H F (Niece of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has lived in Washington Manor since January 2024. We visit regularly and are always made to feel welcome. The home has a warm and homely feeling to it. The staff are excellent and friendly. They treat my auntie with the dignity and respect she deserves. We are able to enjoy lunch with her
whenever we like, the food is lovely and has a real home-cooked feel to it. Would definitely recommend Washington Manor!
Reply from Cassie Schofield, Head Office Admin at Washington ManorThank you for your kind review; we are pleased to hear you're always made to feel welcome and that the home has a warm and homely feel. We are happy that the staff are friendly, and they treat your auntie with dignity and respect. It is lovely to hear you have enjoyed your lunch at the home with your auntie.
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Awards / Recognitions (2)

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