Care Homes Owned by St Martins Care Ltd in Tyne & Wear
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Tyne & Wear for St Martins Care Ltd are showing below.
View the details of all 6 locations (with 380 reviews) owned by St Martins Care Ltd
St Martins Care Ltd Locations in Tyne & Wear (2)
Washington Manor
9.3
65 reviews
Hollin Hill Road, Concord, Washington NE37 2DP
"My mother has been a dementia resident for over a year now and is very well cared for at Washington Manor. The staff are brilliant with…" Read all 65 reviews
Location Type Care Home
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.… Read more about Washington Manor
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 68 Rooms
- from £1,001 / week
Park View
8.7
49 reviews
Feetham Avenue, Forest Hall, Newcastle upon Tyne NE12 9QN
"The best care home I have been in. The staff are very welcoming and friendly. I enjoyed my time here. The home is lovely and clean. I…" Read all 49 reviews
Location Type Care Home
Park View is a purpose-built residential care home located in the heart of the local Forest Hall/Killingworth community. It is warm and welcoming with well maintained level access gardens for everyone to enjoy.… Read more about Park View
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 65 Rooms
- from £1,107 / week
St Martins Care Ltd Reviews in Tyne & Wear (114)
9.0
St Martins Care Ltd has a Group Review Score of 9.0 (9.021) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to St Martins Care Ltd must have a Review Score.
Review of
Washington Manor
from Dawn H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a dementia resident for over a year now and is very well cared for at Washington Manor. The staff are brilliant with her in every way and her quality of life is much better than it was. She has gained weight from eating better food on a more regular basis and takes her medication
without putting her tablets aside or hiding them. Her room has been personalised with her photo frames & a clock and she is very comfortable there. The staff are also great with myself as the effects of my mother's dementia have been difficult at times, coupled with my dad's passing and without exception, all of the personnel have been so very supportive. Before Washington Manor her social worker first placed her in another care home which was poor in comparison to Washington Manor and moving her here was the best decision. I would highly recommend St Martins Care to anyone looking for a care home.
Reply from Cassie Schofield, Business Support Manager at Washington Manor
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Review of
Park View
from Ben A (Respite Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The best care home I have been in. The staff are very welcoming and friendly. I enjoyed my time here. The home is lovely and clean.
I can honestly say some of the staff in a different life i would be honoured to have as friends
My independence was encouraged and hand on heart I can say they
had my best interests at heart
Thankyou to lisa and all the staff.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Park View
from A S (Nephew of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't praise the senior care staff and care staff enough for the end of life care my aunt received at Park View, after a terrible time she had at a previous care home. The care home manager went above and beyond and was a credit to her profession. I would like to thank all at Park View.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Washington Manor
from C W (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We visited our friend who is over 100 in Washington Manor Care Home and were very impressed by the standard of care and friendliness of the staff - nothing is too much trouble.
We were served with tea and coffee, and biscuits - very classy.
We were served with tea and coffee, and biscuits - very classy.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Park View
from D B (Wife of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The best care home my husband has been in. The staff are very welcoming and friendly. My husband enjoyed his respite here. The home is lovely and clean. I didn't worry about my husband being there as I knew he was being well cared for. Hopefully in the future I can get a respite place here again. My
mind was put at rest him staying there. I can't praise the staff enough they were brilliant.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Washington Manor
from Lynne G (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
NO CHANGE.
I visited my father on Saturday, just as his lunch was arriving. His meal was given to him uncut (it was a pie) and with normal cutlery rather than the specialist ones he needs. I got the food cut up and the correct utensils were provided after I asked! No one offered to help him with his
I visited my father on Saturday, just as his lunch was arriving. His meal was given to him uncut (it was a pie) and with normal cutlery rather than the specialist ones he needs. I got the food cut up and the correct utensils were provided after I asked! No one offered to help him with his
meal, I did it. That's fine but what is happening when there is no one there? My previous Saturday visit 3 weeks ago was the exact same scenario. I am horrified to see that my previous review was saying the same things. I am always told that the staff have been instructed to help him yet I never see this happen. If he cannot manage his meal he will not ask for help he just says he is not hungry, so he has nothing. I understand that most of the staff at the weekends are agency staff but they should still be instructed what to do and monitored to see that they are doing it!
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from K S (Relative of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are always kind and caring towards my relative. The home is always welcoming and clean. They listen to my family relative and family when visiting.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Park View
from G G (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Very friendly staff, maybe a bit better communication when passing on information from family. Rooms could do with a bit more frequent cleaning, as a family member on visiting our mam have noticed very little crockery and utensils for visitors to make a drink but overall, mam is very happy and content
and the staff treat her with love and respect.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Park View
from I H (Son of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The team at Park View provide great care and support for my mother.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Park View
from D R (Son of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Before she passed, my Mother received excellent service.
I would like to thank all of the staff for all of their love and caring attention she received.
I would like to thank all of the staff for all of their love and caring attention she received.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Washington Manor
from Linda S (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam went into Washington Manor in May 2024. Since then the difference in her is brilliant. The staff and management are 100% attentive in every aspect of the role. The overall care given to my mam is brilliant. So pleased she is being looked after by the manager and her team.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from H F (Niece of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My auntie has lived in Washington Manor since January 2024. We visit regularly and are always made to feel welcome. The home has a warm and homely feeling to it. The staff are excellent and friendly. They treat my auntie with the dignity and respect she deserves. We are able to enjoy lunch with her
whenever we like, the food is lovely and has a real home-cooked feel to it. Would definitely recommend Washington Manor!
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from L S (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is easy to find whilst travelling. The staff are all kind, friendly and very approachable. The staff show dignity and respect to service users at all times and helps them to promote their independence.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from J H (Son of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Washington Manor, avoid! I'm disgusted. I've complained to the care home, Adult Social Services, and Care Quality Commission. Concerns included poor infection control procedures. I saw a staff member pour water into the same beaker used to give medicine to everyone in my dad's corridor. My wife saw
this the week before, but I said no home would put residents' health at risk. I was wrong. They admit this is not in line with IPC standards.
No records exist for applying dad's cream after 1st May. I raised concerns about personal hygiene. Records show dad was showered 3 times in February, two times in March, and none in April! His clothes were frequently dirty and unchanged for days including socks and underwear. I was disgusted they claimed my complaint was motivated by money when I was told my dad would have to pay for another four weeks as I removed him with 1 days' notice. This makes no sense as I was offered a fee free month if I kept him there. He now looks cleaner, healthier, and stimulated in his new care home.
No records exist for applying dad's cream after 1st May. I raised concerns about personal hygiene. Records show dad was showered 3 times in February, two times in March, and none in April! His clothes were frequently dirty and unchanged for days including socks and underwear. I was disgusted they claimed my complaint was motivated by money when I was told my dad would have to pay for another four weeks as I removed him with 1 days' notice. This makes no sense as I was offered a fee free month if I kept him there. He now looks cleaner, healthier, and stimulated in his new care home.
Reply from Keith Milton, CEO at Washington Manor
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Review of
Park View
from S B (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm happy that my mum is at Park View and feel confident that she is as safe, well cared for and as happy as she can be. The daytime staff are wonderful - they're caring and kind and not only with the residents but also with families and friends. I wouldn't hesitate to recommend PV.
Reply from Cassie Schofield, Head Office Admin at Park View
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Review of
Washington Manor
from S I (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We found Washington Manor as Mum started to deteriorate with her illness. The staff have been extremely supportive throughout and make Mum comfortable and safe on a day-to-day basis. I love the open nature of the home, allowing visits at any time and seeing first-hand daily activities and round-the-clock
care.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from Nicola D (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are approachable, knowledgeable and supportive. They ensure all relatives are updated on how my relative is coping and their medical needs are addressed to a high standard.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from Alan S (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are friendly and caring towards my mum. She's very happy and settled in the five months she's been in the home. She's clean, fed, and safe. The new manager is very approachable and friendly. The home is clean and the food is very good. In my opinion. we have chosen well for my mum's care in
her last years.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from Julie C (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always willing to help.
Very friendly staff.
Staff have a lot of patience and are very entertaining.
Very friendly staff.
Staff have a lot of patience and are very entertaining.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Review of
Washington Manor
from Kay T (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are so friendly and helpful. They go above to provide quality care, we are very grateful. I love the updates about what the residents are getting up to. We love the family events and I feel like my dad receives the best care. He is well fed and the quality of food is amazing. The home is clean,
and we feel welcome when we visit. It’s well-managed and they offer support when we need it as a family. I’m truly grateful.
Reply from Cassie Schofield, Head Office Admin at Washington Manor
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Awards / Recognitions (2)
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