Care Homes Owned by St Martins Care Ltd in Tyne & Wear

I am so grateful to this care home for providing actual proper care to my mum who passed away in April. After a less from happy experience at a care home, my mum was placed on the EMI floor in 2025 and though she wasn't always the easiest of residents she forged good & healthy relationships with her main carers. Her room was kept immaculately and me and my dad were always met with a smile and warmth. Thank you Dave, Donna et al for making her last year a lot less brutal than it might have been - I'll never forget your kindnesses.

I would say the Washington manor care home is a lovely place for my grandmother she like it here she has made loads of friends and get along with everyone that lives and works here I couldn't say one bad word about the place

Thank you

- in addition my father is suffering from diabetes, despite of this he is regularly given sugary snacks(chocolate bars).

Birthday celebration. Food amazing. Staff excellent!

Came to Washington Manor to celebrate my auntie's birthday. We took cakes, and the staff/carers were so welcoming. The catering staff totally spoiled us with an amazing cheese board, scones and tea. It helped us to celebrate the special event. It was amazing. Staff are brilliant here—relaxing environment, so comfortable to visit. Can't thank the carers and caterers enough. Great experience. Very happy my auntie is here.

Washington Manor care is really supporting my aunt very well. The staff take a real interest and help her to adapt to her changing condition, as many distressing symptoms develop. The attention and concern for her wellbeing is lovely, and I must say the food and catering in Washington Manor is excellent. A beautiful spread was produced for my aunt's birthday, which was very much appreciated and made to feel special. Thank you.

The care home is one of the best I have been in. Plenty of food, very caring staff and the building is well maintained. Residents' well-being is very good. If you need to talk to someone with regards your relative, the management are always there to help. The only thing I think is needed is more entertainment.

Mum is cared for by wonderful staff, and it is so good for us to know that she is safe and well. We enjoy visiting, and it feels like an extended family each time.

The home is a very friendly, clean environment. The staff are easy to talk to and very helpful in the case of any problems. I always feel that I can call in at any time

Mam was transferred from another care home on 15th September this year in disgusting circumstances, All staff at Park View have been absolutely amazing, David, Diana, Donna and the rest of the team are amazing caring people, mam is now end of life and park View is where she will stay till her time is up, so much respect for all staff and the care they provide. They deserve 5* for everything

My mother has been a dementia resident for over a year now and is very well cared for at Washington Manor. The staff are brilliant with her in every way and her quality of life is much better than it was. She has gained weight from eating better food on a more regular basis and takes her medication without putting her tablets aside or hiding them. Her room has been personalised with her photo frames & a clock and she is very comfortable there. The staff are also great with myself as the effects of my mother's dementia have been difficult at times, coupled with my dad's passing and without exception, all of the personnel have been so very supportive. Before Washington Manor her social worker first placed her in another care home which was poor in comparison to Washington Manor and moving her here was the best decision. I would highly recommend St Martins Care to anyone looking for a care home.

The best care home I have been in. The staff are very welcoming and friendly. I enjoyed my time here. The home is lovely and clean.

I can honestly say some of the staff in a different life i would be honoured to have as friends

My independence was encouraged and hand on heart I can say they had my best interests at heart

Thankyou to lisa and all the staff.

I can't praise the senior care staff and care staff enough for the end of life care my aunt received at Park View, after a terrible time she had at a previous care home. The care home manager went above and beyond and was a credit to her profession. I would like to thank all at Park View.

We were served with tea and coffee, and biscuits - very classy.

The best care home my husband has been in. The staff are very welcoming and friendly. My husband enjoyed his respite here. The home is lovely and clean. I didn't worry about my husband being there as I knew he was being well cared for. Hopefully in the future I can get a respite place here again. My mind was put at rest him staying there. I can't praise the staff enough they were brilliant.

I visited my father on Saturday, just as his lunch was arriving. His meal was given to him uncut (it was a pie) and with normal cutlery rather than the specialist ones he needs. I got the food cut up and the correct utensils were provided after I asked! No one offered to help him with his meal, I did it. That's fine but what is happening when there is no one there? My previous Saturday visit 3 weeks ago was the exact same scenario. I am horrified to see that my previous review was saying the same things. I am always told that the staff have been instructed to help him yet I never see this happen. If he cannot manage his meal he will not ask for help he just says he is not hungry, so he has nothing. I understand that most of the staff at the weekends are agency staff but they should still be instructed what to do and monitored to see that they are doing it!

The staff are always kind and caring towards my relative. The home is always welcoming and clean. They listen to my family relative and family when visiting.

Very friendly staff, maybe a bit better communication when passing on information from family. Rooms could do with a bit more frequent cleaning, as a family member on visiting our mam have noticed very little crockery and utensils for visitors to make a drink but overall, mam is very happy and content and the staff treat her with love and respect.

The team at Park View provide great care and support for my mother.