Park View, Newcastle upon Tyne, Tyne & Wear
Park View, Newcastle upon Tyne, Tyne & Wear
Park View, Newcastle upon Tyne, Tyne & Wear

Park View is a purpose-built home designed for the practice of modern care, which includes support for homely comforts, assistance for those with physical frailties, en-suite rooms and relaxing communal areas.

The team of carers have recognised qualifications and the providers believes in a compassionate approach to make sure both the individual and their loved ones feel satisfied in the services on offer.

Staff are always pleased to answer questions and to interact with residents.

Group: St Martins Care Ltd

Person in charge: Andrei Dancus (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Park View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Park View has a Review Score of 9.4 (9.363)

The Review Score of 9.4 (maximum of 10) for Park View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Park View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.671 for Park View is calculated as follows: ( (99 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.692 Points relating to the number of positive Reviews for Park View is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 9 Reviews ÷ 13 Target = 0.692

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Park View?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Park View

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

Lovely staff and warm welcoming home. My mum has settled well after a rocky start. I have always found the staff professional, caring and very patient with my mem. It has certainly put my mind at rest and would recommend the home to anyone.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and helpful.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I cannot rate this care home highly enough, from management to domestic staff. My husband is on the 1st floor, the care compassion and dignity he receives is amazing, nothing is too much trouble for the staff. They have been amazing, anything I have asked for by management and staff has been dealt with, they truly are worth there weight in gold. I would highly recommend this establishment, 10/10, and I can’t thank them enough. One very happy resident's wife.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care home very welcoming and always willing to help adjust to new surroundings. Meals look very good and care staff are excellent.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has lived at Park View for over 4 years now. She is well looked after by a group of caring and efficient staff members. They know mum's likes and dislikes and make sure she is as happy and settled as possible, her dementia sometimes making her feel worried or unsure about everything! If any queries or problems arise they are always willing to listen to me and sort things out quickly without any fuss. Although mum doesn't join in much with other residents, staff, including the activities staff, do spend 1-1 time with her. Although I see mum nearly every day I know I can go away for short holidays in the knowledge that she will be safe and well cared for.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been in Park View for about a year now and we receive constant feedback from the staff and management about his day to day needs and care.

The staff are all very friendly and always make me and the kids welcome when we visit providing drinks snacks and when the occasional sweets to keep the kids occupied, very nice.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Park View Care home for the last 9 months, she is suffering from dementia, but is enjoying life, thanks to the wonderful staff and homely caring feel within the home. I would have no hesitation in recommending them to anyone finding themselves in need of such a place for a loved one.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My parents moved into Park View in April 2017 and from our initial approach to date we have experienced nothing but friendly professionalism from all involved. All staff did everything they could to reassure us as a family making them very welcome. The standard of care since from all the staff has proven impeccable.

They both participate in a varied programme of activities both together and individually, as well as spending time together.

The range of activities is frequent and varied including outings, and the activities coordinators are very enthusiastic, friendly girls who whilst encouraging the residents to participate, respect their refusals. Having dedicated activities co-ordinators is a huge plus and one of the many reasons we wanted to secure these residencies.

Since moving in we have been promptly informed of a few health issues. They have arranged health professional visits for them and are vigilant to ensure all medications are dispensed and taken.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My parents moved from an extra care home at Great Park to Park View in April 2017 due to my Fathers dementia, during the move the entire team from Park View went out of their way to welcome my parents and help them settle in. The whole team are extremely caring, treating my parents with dignity along with some fun and creating a very relaxed atmosphere. The food provided is very good and both my Sister and I can dine with our parents for a small fee.

There are three activities ladies who plan daily activities with entertainers and exercise therapy, every month they take several residents out for lunch and entertainment at a nearby club.

There is a beautiful garden where residents can relax. In fact not long after moving in, my Mothers Budgie died, the staff were very supportive and allowed me to bury the bird in the garden and planted some lavender plants on the plot. This meant so much to my Mother allowing her pet of many years to be buried with dignity.

A really great home.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found the staff are very good with my Mam and they have kept me up to date with any problems that have occurred with her. She has dementia and Alzheimer's and they have shown me how to treat and how to handle my Mam as I have not had to deal with anything like this before. The staff are angels and really deserve a medal for what they have to deal with. Excellent service with excellent staff. Could not be any happier with her care.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home. They treated my mother with respect and dignity right up until her death. The staff are extremely dedicated and do a fabulous job. I would highly recommend this care home.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring and look after my mother very well. Her every need is taken care of and I feel the staff treat my mother with great dignity.

How likely would you be to recommend Park View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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