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Park View

Feetham Avenue, Forest Hall, Newcastle upon Tyne, Tyne & Wear NE12 9QN
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The care and attention given to my mum is excellentTom R(Son of Resident/Service User)
Park View, Newcastle upon Tyne
I have seen the staff and carers go above and beyond every day to make sure she is comfortable.A S(Granddaughter of Resident/Service User)
Park View, Newcastle upon Tyne
Park View, Newcastle upon Tyne

Park View is a purpose-built residential care home located in the heart of the local Forest Hall/Killingworth community. It is warm and welcoming with well maintained level access gardens for everyone to enjoy.

Care Provided by Park View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Park View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Parry(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (65)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free on-site parking.

Park View Reviews (50)

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8.5

Park View has a Review Score of 8.5 (8.530) out of 10, based on 7 reviews in the last 2 years. Over all time Park View has 50 reviews.

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Review from David G (Son-in-law of Resident) published on 18 March 2019 Submitted via Postal Card
Overall Experience

Ma was a Park View resident for six years. We could not have found a better place for her. She was treated with respect, her dignity was maintained and she was loved. As a family, we received great support from all the staff who became our friends. We have trust in them and, if and when another family requires care, then Park View will be our first choice.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your great review, we really appreciate all of your feedback.

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Review from Tim B (Great-Nephew of Resident) published on 15 March 2019 Submitted via Website
Overall Experience

We have just returned from the funeral of our dear aunt who had been a resident of Park View for the past 12 months. Before arriving, she had been through a turbulent time health wise and needed the stability and care levels that Park View offered. She had always been resistant to moving into a care home but the minute she arrived she was instantly settled and it was clear she would be right at home. The staff of Park View have displayed exceptional levels of care and love for my great aunt and right up to the end when her health deteriorated within a week, they were happy to accept her back for palliative care to ensure her last days were comfortable in familiar surroundings. She didn't make it back unfortunately but even after her passing, Park View today have been hospitable and compassionate by allowing her funeral cortege to leave from the home and hosting a wonderful wake in her honour that she would have been proud of. Cannot recommend this place enough. Truly outstanding.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your wonderful review, we really do appreciate all feedback.

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Review from Rose W (Relative of Resident) published on 5 March 2019 Submitted via Website
Overall Experience

The home is well run, we enjoy visiting nanna when we attend the playgroup on a Wednesday and we enjoy meeting the other residents. The staff are all lovely and the home is clean. The room nanna is in is nice plenty of space for what she needs and for when we visit with the kids (her great-grandchildren)

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate your feedback.

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Review from Peter R (Brother of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience
The health of my sister has greatly improved since joining Park View. Good reports from hospitals and doctors re her health checks.
The food is very good. She is encouraged to join in any activities. The staff are kind and look after her. Always something going on to keep them busy.

On the whole, well looked after.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate your feedback.

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Review from I D (Son of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

Staff are very friendly and caring. There is a lot of interaction with residents.

Food is prepared on the premises and is of a very good standard.

The pending refurbishment should improve the standard of the bedrooms.

Overall I am very happy that my mother is here and would recommend Park View.

Reply from Cassie Schofield, Head Office Admin at Park View

Thank you for your review, we really appreciate your feedback.

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Review from Carole H (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

The level of care at Park View is excellent from the management to the cleaners. They treat everyone with the utmost respect and dignity in sometimes difficult circumstances. I have nothing but praise for all of them.

Reply from Lee Fairless, Marketing Manager at Park View

Hi Carole

Thank you so much for the praise given for the level of care given to your loved one, we aim to always offer the best level of care at all times. Its great to hear family members comments, especially when we take the pressure off at a difficult time.

Regards

St Martins Care

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Review from Sue D (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

My mother was in Park View for a 4 week convalescence period. I was impressed by the caring attitude of all staff. Without exception, they showed genuine concern for all residents and visitors. The standard of accommodation and meals is top quality and the dedicated 'entertainment ladies' ensure there is plenty to keep residents engaged. The administration of medicines, hospital visits etc is extremely efficient. Should my mother require full-time care in the future, I would not hesitate in calling on Park View.

Reply from Lee Fairless, Marketing Manager at Park View

Hi Sue

Many thanks for the sending in your amazing comments on the care your family member was offered with us at Park View. We will be sure to pass your comments on.

Regards

St Martins Care

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Review from David W (Son of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

I found Park View to be an extremely well run organised and caring environment for my Mum to stay during her convalescence. Medication routine, follow up hospital and GP appointments were all handled very efficiently. All staff showed a genuine caring attitude to residents and visiting friends and family. If at any point in the future my mother required long-term residential care, Park View would be my first choice.

Reply from Lee Fairless, Marketing Manager at Park View

Hi David

Thank you so much for taking the time to review our service, it really boosts our staff when family members notice there efforts.

Regards

St Martins Care

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Review from M B (Son of Resident) published on 14 September 2018 Submitted via Postal Card
Overall Experience

Park View care home staff have given my father excellent care, support and attention from the moment he entered this home. All staff have been dedicated in their care and become a friend to my father as well as the rest of the family. Will recommend/already have, this fantastic care home.

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Review from Colin T (Son of Resident) published on 9 July 2018 Submitted via Postal Card
Overall Experience
The care and genuine affection my mother received at Park View was exemplary. From the management to the domestic workers, all of the staff are to be highly commended.

We thank them so very much.

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Review from Lorraine N (Daughter of Resident) published on 7 June 2018 Submitted via Website
Overall Experience

My dad recently spent 3 weeks here while waiting for carers to be available to visit him at home. This was my first experience of a care home and I was a little apprehensive at first as you hear so many stories about care homes. I needn’t have worried as from the first day my dad arrived I knew he was in safe hands here as all the staff are lovely and treated my dad with respect and cared for his needs extremely well, actually probably too good as he didn’t really want to leave. My dad is getting older and even with care at home, the time will probably come when he will need to be in a care home permanently and this care home will be our first choice.

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Review from Amanda W (Daughter of Resident) published on 29 May 2018 Submitted via Website
Overall Experience

Up until recently, my father was a resident, but unfortunately, he passed away at the beginning of May. He had been a resident since January 2017. I cannot praise highly enough the care he received at Park View. Everyone from management, office staff, to cleaners to caregivers really care about the residents. The care that he received especially at the end of his life was outstanding. Thank you.

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Review from S H (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card
Overall Experience

Found everyone helpful, pleasant and caring. Place itself is very pleasant and clean.

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Review from Kerry J (Granddaughter of Resident) published on 24 April 2018 Submitted via Website
Overall Experience
My Nanna has recently become a resident at Park View and I can say I am extremely pleased with the level of care she is receiving. She was admitted after having sepsis and she has come on in leaps and bounds since entering the home. She herself is very happy with her surroundings and that is extremely important to the family.
The staff have bent over backwards to accommodate her in any way necessary including making her different meals to whats on the menu.

I would recommend this home to anyone.

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Review from June W (Daughter of Resident) published on 24 April 2018 Submitted via Website
Overall Experience
My mother went into Park View as an emergency placement due to an illness. My mother was very sceptical due to the stigmas however recovered well and stated she had never felt so safe and did not want to go home, she is now permanent at Park View and is so content. We as a family have no concerns or doubts over her safety and well being.

The staff are so friendly and nothing is a problem when asked., managements door is always open for any concerns. The change in my mother since residing at Park View is great.

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Review from Claire M (Granddaughter of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

My Grandpa has now been in Park View for 6 months and we are very happy with the care and attention he has received. All the staff are lovely and great at keeping us informed. They are very accommodating and made a special effort for our family to have a meal for Grandpa's 95th birthday at Park View.

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Review from Anne W (Sister of Resident) published on 19 April 2018 Submitted via Postal Card
Overall Experience

Although my brother has only been resident for two weeks, I am very pleased with all I have seen. On arrival, he was introduced to all the staff on duty which was a lovely gesture. All the staff have been very helpful to my brother and family and are always there to answer any questions that may arise. The home is always bright and cheerful, the residents all seem very happy as they mix with each other. I have nothing but praise for the management and staff.

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Review from P O (Wife of Resident) published on 3 April 2018 Submitted via Postal Card
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Park View was recommended to me before my husband left hospital and it certainly lived up to what I hoped it would be. The staff were kind, considerate and very friendly as well as very efficient.

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Review from Lesley E (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card
Overall Experience

Lovely staff and warm welcoming home. My mum has settled well after a rocky start. I have always found the staff professional, caring and very patient with my mem. It has certainly put my mind at rest and would recommend the home to anyone.

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Review from Joan G (Resident / Service User) published on 24 November 2017 Submitted via Postal Card
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Very friendly and helpful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Park View.

Upcoming Events

There are no upcoming events for Park View.

Awards / Recognitions (2)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd

Accreditations

There are no accreditations posted yet for Park View.

Meet the Team (2)

Lisa Parry
Lisa ParryJob Title:Registered ManagerJoined: 2011

Lisa started work in social care at the age of 16 and has worked in several different areas over the years. Well over 20 years later this is still her passion. Lisa joined St Martins Care in 2011 and is another example of the potential to progress a successful career within the Company. Lisa has served St Martins Care in several roles, progressing to registered manager in 2019. On her time with St Martins Care, Lisa rightly says "I am very proud of progressing to home manager. Care has always been what I wanted for my career as I rule with my heart and placing a smile on someone's face and knowing they are safe and content is so rewarding." Lisa has big plans for developing Park View care home even further, explaining, "At Park View the residents are always at the forefront of what we do. We are a home from home and have made great changes to achieve this such as our bar, train simulator and shop. Our aim is to bring as much fulfilment and independence to those we have the pleasure to care for and support. I am looking forward to what the future can bring."

Amy Dowell
Amy DowellJob Title:Deputy ManagerJoined: 2016

Amy began working in care in 2015. From the beginning with no care experience, she spent a year out in the community and realised that caring for those in need had quickly become a passion and something that she wanted to do as a career. Amy decided to move into a residential setting and joined St Martins Care at its Park View care home and she has not looked back since. Amy’s first role was as a care assistant. Staring with no qualifications, she was supported by St Martins Care and soon obtained her NVQ Level 2. Straight away, Amy began studying for her NVQ Level 3, which has enabled her to progress in her career quickly. Amy says: “I always knew that I wanted to achieve more. I’m so pleased that my skills and ambitions were recognised and that I was able to progress, firstly as an acting senior before being promoted to senior care assistant. Being able to make a difference in the lives of those who require 24-hour support and even re-enabling those to return home is one of the most rewarding parts of what we do”. Amy is now the deputy manager of Park View and she is grateful to have been given this opportunity. Amy adds: “The whole team at Park View is fantastic and we are one big family, with the residents being at the heart of it. I am proud to be part of St Martins Care and look forward to what the future brings for us at Park View”.

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