Washington Manor

Hollin Hill Road, Concord, Washington NE37 2DP
Review Us
9.3 65 Reviews
  • Washington Manor, Washington
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1001
  • Self-Funded Residential Dementia Care: from £1053
  • RESPITE Self-Funded Residential Care: from £1001
  • RESPITE Self-Funded Residential Dementia Care: from £1053

Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

These prices are only a guideline, please contact Washington Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Helen Clark (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from local authority, NHS, community and self funders accepted.
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free on-site parking.

Washington Manor Reviews (65)

9.3

Washington Manor has a Review Score of 9.3 (9.346) out of 10, based on 15 reviews in the last 2 years.
Over all time Washington Manor has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Washington Manor
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Total of 65, showing 1-20
Review from Dawn H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a dementia resident for over a year now and is very well cared for at Washington Manor. The staff are brilliant with her in every way and her quality of life is much better than it was. She has gained weight from eating better food on a more regular basis and takes her medication
without putting her tablets aside or hiding them. Her room has been personalised with her photo frames & a clock and she is very comfortable there. The staff are also great with myself as the effects of my mother's dementia have been difficult at times, coupled with my dad's passing and without exception, all of the personnel have been so very supportive. Before Washington Manor her social worker first placed her in another care home which was poor in comparison to Washington Manor and moving her here was the best decision. I would highly recommend St Martins Care to anyone looking for a care home.
Reply from Cassie Schofield, Business Support Manager at Washington Manor

Thank you for your kind review. We are pleased to hear you're happy with your mother's care, that her quality of life has improved and that the staff are brilliant. We are also happy to hear that you feel supported by the staff and that you would highly recommend St Martin's Care to anyone looking for a care home.

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Review from C W (Friend of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our friend who is over 100 in Washington Manor Care Home and were very impressed by the standard of care and friendliness of the staff - nothing is too much trouble.
We were served with tea and coffee, and biscuits - very classy.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review, we are pleased to hear you were very impressed by the standard of care and the friendliness of the team. We hope you enjoyed your tea, coffee and biscuits.

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Review from Lynne G (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
NO CHANGE.
I visited my father on Saturday, just as his lunch was arriving. His meal was given to him uncut (it was a pie) and with normal cutlery rather than the specialist ones he needs. I got the food cut up and the correct utensils were provided after I asked! No one offered to help him with his
meal, I did it. That's fine but what is happening when there is no one there? My previous Saturday visit 3 weeks ago was the exact same scenario. I am horrified to see that my previous review was saying the same things. I am always told that the staff have been instructed to help him yet I never see this happen. If he cannot manage his meal he will not ask for help he just says he is not hungry, so he has nothing. I understand that most of the staff at the weekends are agency staff but they should still be instructed what to do and monitored to see that they are doing it!
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your feedback regarding your observation of your Dad's mealtime experience and we apologise for any distress this may have caused. We have asked the onsite management team to meet with you to go through your Dad's care and support needs to ensure that we are supporting him in line with his personal preferences. We always ask that no visitor leaves our care home feeling anxious or concerned about the care and support provided to their loved one and actively encourage them to speak with the management team as we can usually provide immediate reassurance and take quick action. If the visit is out of hours they can ask for the on call manager to contact them directly. We are delighted to report that recruitment at Washington Manor is going well, significantly reducing our agency use and ensuring we are providing continuity of care to everyone we support.

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Review from K S (Relative of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always kind and caring towards my relative. The home is always welcoming and clean. They listen to my family relative and family when visiting.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review. We are pleased to hear the staff are always kind and caring and that the home is always welcoming and clean.

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Review from Linda S (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam went into Washington Manor in May 2024. Since then the difference in her is brilliant. The staff and management are 100% attentive in every aspect of the role. The overall care given to my mam is brilliant. So pleased she is being looked after by the manager and her team.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review. We are pleased to hear that you have seen a positive difference in your mam, that the staff and management are attentive in every aspect of their role and that the overall care given to your mam is brilliant.

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Review from H F (Niece of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has lived in Washington Manor since January 2024. We visit regularly and are always made to feel welcome. The home has a warm and homely feeling to it. The staff are excellent and friendly. They treat my auntie with the dignity and respect she deserves. We are able to enjoy lunch with her
whenever we like, the food is lovely and has a real home-cooked feel to it. Would definitely recommend Washington Manor!
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review; we are pleased to hear you're always made to feel welcome and that the home has a warm and homely feel. We are happy that the staff are friendly, and they treat your auntie with dignity and respect. It is lovely to hear you have enjoyed your lunch at the home with your auntie.

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Review from L S (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is easy to find whilst travelling. The staff are all kind, friendly and very approachable. The staff show dignity and respect to service users at all times and helps them to promote their independence.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review; we are happy to hear the staff are kind, friendly and approachable. We are also pleased that the staff show dignity and respect and promote residents' independence.

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Review from J H (Son of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Washington Manor, avoid! I'm disgusted. I've complained to the care home, Adult Social Services, and Care Quality Commission. Concerns included poor infection control procedures. I saw a staff member pour water into the same beaker used to give medicine to everyone in my dad's corridor. My wife saw
this the week before, but I said no home would put residents' health at risk. I was wrong. They admit this is not in line with IPC standards.
No records exist for applying dad's cream after 1st May. I raised concerns about personal hygiene. Records show dad was showered 3 times in February, two times in March, and none in April! His clothes were frequently dirty and unchanged for days including socks and underwear. I was disgusted they claimed my complaint was motivated by money when I was told my dad would have to pay for another four weeks as I removed him with 1 days' notice. This makes no sense as I was offered a fee free month if I kept him there. He now looks cleaner, healthier, and stimulated in his new care home.
Reply from Keith Milton, CEO at Washington Manor

We are a proactive and responsive provider and addressed concerns raised immediately and appropriate action was taken. This was communicated to you by the manager. The records show that support was provided every day with washing and dressing and often the resident would dress independently which is so important to maintain and encourage positive mental health and well-being. The records also show an individual who was enabled and supported to maintain a good diet, encouraged to maintain independent living skills and participate in activities that had meaning and interest to him. We apologised for the error with the beaker and that the records did not always reflect our standards. We refute claims that a free month was offered as this is not our policy. A contract was signed that clearly stated 4 weeks' notice to be given by either party but as you have been informed we will not be chasing this debt. We wish your father well for the future and are happy he has settled in his new home.

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Review from S I (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Washington Manor as Mum started to deteriorate with her illness. The staff have been extremely supportive throughout and make Mum comfortable and safe on a day-to-day basis. I love the open nature of the home, allowing visits at any time and seeing first-hand daily activities and round-the-clock
care.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review, we are pleased the team at Washington Manor have been supportive and make your mum feel comfortable and safe. We are happy to hear you love the open nature of the home and the flexibility of visiting.

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Review from Nicola D (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are approachable, knowledgeable and supportive. They ensure all relatives are updated on how my relative is coping and their medical needs are addressed to a high standard.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review, we are pleased the team at Washington Manor are approachable, knowledgeable and supportive. I am happy to hear that your relative's needs are addressed to a high standard.

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Review from Alan S (Son of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly and caring towards my mum. She's very happy and settled in the five months she's been in the home. She's clean, fed, and safe. The new manager is very approachable and friendly. The home is clean and the food is very good. In my opinion. we have chosen well for my mum's care in
her last years.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your review; we are pleased that the team at Washington Manor are friendly and caring. We are happy that your mum has settled in well at the home.

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Review from Julie C (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always willing to help.
Very friendly staff.
Staff have a lot of patience and are very entertaining.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your kind review; we are pleased that the team at Washington Manor are friendly, patient and always willing to help.

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Review from Kay T (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so friendly and helpful. They go above to provide quality care, we are very grateful. I love the updates about what the residents are getting up to. We love the family events and I feel like my dad receives the best care. He is well fed and the quality of food is amazing. The home is clean,
and we feel welcome when we visit. It’s well-managed and they offer support when we need it as a family. I’m truly grateful.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we are so pleased you enjoy the family events, we love to welcome families into the home. We are happy to hear that you are pleased with the care and support your dad is receiving at Washington Manor.

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Review from Lynne I (Daughter-in-law of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enjoyed the quiz night held for the residents and families. A great social get-together. So grateful to the Manager and her care team for the continued support, care and peace of mind in the care of my mum-in-law. The care team always provides continuous enrichment with various activities to support
and encourage mum-in-law and help her in all aspects of her daily life.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we are so pleased you enjoyed the quiz night, we love to welcome families, friends and the local community into the home, it is important for our residents to feel part of the community. We are happy to hear that you are pleased with the care and support your mother in law is receiving at the home.

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Review from E C (Niece of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has a welcome atmosphere. The staff are friendly and helpful. They try to engage the residents to join in communal meals and activities. Sometimes it seems that requests don't always get passed on or actioned as quickly as we would have hoped.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we're pleased that you felt the home had a welcoming atmosphere and that the staff were friendly and helpful. We have taken your comments onboard about requests being actioned and we aim to improve in this area.

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Review from Jill S (Daughter of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family putting Dad in to a home was a really difficult decision, but seeing how he settled from the moment he stepped inside the door was mind-blowing. Management and staff really made him feel welcome and put him at ease, talking him through the progress. I myself have worked in care for 19 years
and can honestly say this is one of the nicest homes I have come across. I would highly recommend Washington Manor.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you very much for your kind review, we're very pleased that you're happy with the care your dad is receiving at Washington Manor and that he was made to feel welcome from his arrival.

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Review from K D (Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Washington care home is an excellent-run care home with high performance from staff and management. Residents are well looked after with a home-from-home experience. Staff have really good communication skills with residents. The staff are caring, kind and most of all friendly. Staff have up-to-date
training courses to give them professional knowledge in all aspects of their job. There are activities on a daily basis which is excellent at keeping the resident's minds stimulated which they enjoy. Washington care home has excellent hygiene as cleaned on a regular and daily basis. The food is cooked to an excellent standard and has a variety of different meals with a snack trolly attend the rooms with tea, coffee, biscuits, cakes and fruit. I can honestly say Washington Manor is an excellent care home and would recommend it to any potential resident. I am really enjoying my stay at Washington Manor which is so different from the experience I was expecting.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thank you for your lovely review, we are pleased to hear you are enjoying your stay at Washington Manor and that you would happily recommend us to a potential resident.

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Review from Jeffrey M (Son of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it comes to the stage when one of your parents are struggling and needs care it is a worrying time. My dad arrived at Washington Manor after trying everything we could to let him live at home with Mam, but after losing his hip bone and not being able to get around the choice was made for us. We
wanted somewhere close to Washington and his family as possible and when we were told that it would be Washington Manor that was a plus. The place is wonderful with very high standards, the staff are fantastic and always chatting and making sure Dad is fine. He always says how lovely the food is and is really happy every time we go to visit. It was their diamond wedding and the staff set up an afternoon tea for him and my mam which was a fabulous touch. I live in Spain and it makes my life a lot easier knowing he is well looked after. Thanks to all the staff who work there. Top team
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thanks for your feedback, Jeffrey, we're really pleased that you are happy with your dad's care at Washington Manor and that your dad and mam enjoyed their Diamond Wedding afternoon tea in the home.

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Review from H I (Daughter-in-law of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my husband’s mother at the home recently. We are 4 hours away by car so it was really important to us to like the home and the staff during this first visit.
The care home staff are so friendly and welcoming and gave us an update on our family member. They seem to offer so much interaction
for the residents which is vital when dealing with early-onset dementia. We are really appreciative of their regular social media posts and videos.
Thank you!
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thanks for your feedback, we're really pleased that you enjoyed your visit to Washington Manor and that our regular social media posts are welcomed by you and your husband.

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Review from L B (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have previously had poor experiences with care homes and was very apprehensive about my father being admitted to one. He started off as a temporary resident and has been accepted for a full-term placement. I am more than happy with the care and attention he receives more importantly he shows no sign
of distress when I visit. The food is of a high standard and the staff are always helpful and will answer any questions promptly and honestly. I visit at varying times and the standards are consistently high. It is never any trouble to make him a drink when requested and always comes with a smile and more importantly to him a biscuit!
Activities are geared to the time of year which helps with orientation.
It is very reassuring that he is looked after to a consistently high standard and can have things from home for his room. I have no problems recommending the home to anyone who like me was initially apprehensive.
Reply from Cassie Schofield, Head Office Admin at Washington Manor

Thanks for your feedback, we're really pleased that you are happy with the care your father is receiving at Washington Manor.

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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Washington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.390 for Washington Manor is calculated as follows: ( (120 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 177 Ratings = 4.39
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.956 Points relating to the number of positive Reviews for Washington Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (2)

Helen

Helen Clark

Job Title: Registered Manager Joined: 2022

From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.

Angela

Angela Needs

Job Title: Deputy Manager Joined: 2020

Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant and was very quickly promoted to senior care assistant. Angela has completed her NVQ Level 4 in Health and Social Care and has recently completed her Moving and Handling Train the Trainer course meaning she can train all her colleagues within the care home.
Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”

Frequently Asked Questions about Washington Manor

What types of Care is Washington Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Washington Manor have?

There are 68 Single Rooms.

What are the Facilities & Services at Washington Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Washington Manor to the centre of Washington?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

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