Washington Manor

Hollin Hill Road, Concord, Washington NE37 2DP
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9.3 65 Reviews
  • Washington Manor, Washington
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.

Care Provided by Washington Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1001
  • Self-Funded Residential Dementia Care: from £1053
  • RESPITE Self-Funded Residential Care: from £1001
  • RESPITE Self-Funded Residential Dementia Care: from £1053

Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

These prices are only a guideline, please contact Washington Manor to find out the exact price for your requirements.

Contact Washington Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Washington Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Helen Clark (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by.
    In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free on-site parking.

9.3

Washington Manor has a Review Score of 9.3 (9.312) out of 10, based on 14 reviews in the last 2 years.
Over all time Washington Manor has 65 reviews.

Overall Experience
  • 48
  • 14
  • 1
  • 0
  • 2
Date Published
  • 65
  • 1
  • 4
  • 14
  • 51
Reviewer Connection to Washington Manor
  • 29
  • 17
  • 4
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 65, showing 61-65
Review from Ken S (Son of Resident) published on 28 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Washington Manor for approx 18 months and after a couple of management changes, we now have a new manager who seems to have rung in the changes and is starting to make her mark already. The manager has listened to my concerns about my mothers care within the home and has acted
upon them where possible. I look forward to the future and new direction that Washington Manor appears to be currently taken.
The staff appointed have a good relationship with my mother, and she adores the ones that are selected to care for her needs.
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Review from Brian R (Son of Resident) published on 28 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting my Mum at this home for the last 18 month and during this time have had no serious cause to be concerned about her welfare. I attend most weeks 5 days and some weeks 7 days sometimes twice a day. From entering the premises to leaving usually 2 hours later, I find the staff to be
helpful caring and informative with any and all enquiries questions or minor concerns I have raised. If there is anything going on I am informed either verbally or by reading the notices and notice board NEast reception. Senior staff have always been available to me if I have some matters to be raised. If I have informed the home over anything, I find it has been dealt with very quickly and I have been given updates is required. When I inform them of a pending day out for my Mum when I arrive to collect her, she is clean and dressed comfortably for the weather. Mum is well known to the staff and it's nice to see her been spoken to by her name so much " Hello". "Are you ok" etc....
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Review from Peter H (Son of Resident) published on 28 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is very clean and well maintained, the staff are very friendly and helpful and make visitors welcome.
My father was very well looked after and enjoyed having conversations with staff and they met all of his needs.
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Review from Pat R (Sister of Resident) published on 27 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall my brother was in the hospital for 3 months. He was placed in Washington Manor in April 2017. In the last three months, he has recovered extremely well due to the efforts of the staff. I would highly recommend this establishment.
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Review from Joe S (Son of Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We managed to get my mother into Washington Manor for respite and the difference in her is outstanding. Because of the care, she is receiving, she is healthier and more alert and seems to be settling in very well, which we did not expect with her condition. I would recommend Washington Manor and thank
the staff for their kindness and care shown to my mother.
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Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for Washington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.430 for Washington Manor is calculated as follows: ( (120 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 165 Ratings = 4.43
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.882 Points relating to the number of positive Reviews for Washington Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 12 Positive Reviews ÷ 13.6 = 0.882
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (2)

Helen

Helen Clark

Job Title: Registered Manager Joined: 2022

From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.

Angela

Angela Needs

Job Title: Deputy Manager Joined: 2020

Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant and was very quickly promoted to senior care assistant. Angela has completed her NVQ Level 4 in Health and Social Care and has recently completed her Moving and Handling Train the Trainer course meaning she can train all her colleagues within the care home.
Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”

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