We love the family events and I feel like my dad receives the best care.Kay T(Daughter of Resident/Service User)
I am really enjoying my stay at Washington ManorK D(Resident / Service User)
Thanks to all the staff who work there. Top teamJeffrey M(Son of Resident/Service User)
We love the family events and I feel like my dad receives the best care.Kay T(Daughter of Resident/Service User)
I am really enjoying my stay at Washington ManorK D(Resident / Service User)
Thanks to all the staff who work there. Top teamJeffrey M(Son of Resident/Service User)
Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.
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The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Washington Manor has a Review Score of 9.0 (9.048) out of 10, based on 13 reviews in the last 2 years.
Over all time Washington Manor has 73 reviews.
My mum has recently come to live at Washington Manor and she could not be happier. The home itself is beautifully maintained, immaculately clean and tastefully decorated. I cannot praise the team highly enough. They are all without exception so kind and caring and can not do enough for mum or for...
My mum has recently come to live at Washington Manor and she could not be happier. The home itself is beautifully maintained, immaculately clean and tastefully decorated. I cannot praise the team highly enough. They are all without exception so kind and caring and can not do enough for mum or for us. Mum loves them all.
She has a newfound appetite for the delicious home cooking and is enjoying the regular activities provided for the residents. She has been able to furnish her room with her own possessions so it really is a home from home for her with the benefit of excellent care and company.
Overall, moving here was mum's best decision in a long time and we have no hesitation in recommending Washington Manor.
Washington Manor is an excellent care home my father has been there just over a year now and the care and attention he has had during this time are second to none.The staff are always friendly and helpful.The room for my father is always spotlessly clean and the care home is always well maintained....
Washington Manor is an excellent care home my father has been there just over a year now and the care and attention he has had during this time are second to none.The staff are always friendly and helpful.The room for my father is always spotlessly clean and the care home is always well maintained. There is always plenty for residents to eat and drink and anyone who has any special needs as regards meals are catered for separately. I feel that by moving my father into this care home it has probably extended his life span as he could never get this level of care when he was in his own home.The home provides lots of activities to help stimulate the minds and bodies of residents.Overal Washington Manor is a wonderful place.
During her time there, she was well cared for and...
I have visited a few homes in Washington and this is by far the best one.
My mam has been a resident since Oct 2016. She settled really quickly following a move from another care home and this was due to the care from the staff. I feel I am consulted and listened to when it comes to the care my mam needs. There have been some recent changes in staffing and improvements...
My mam has been a resident since Oct 2016. She settled really quickly following a move from another care home and this was due to the care from the staff. I feel I am consulted and listened to when it comes to the care my mam needs. There have been some recent changes in staffing and improvements are apparent. I appreciate how hard the staff are working in implementing the new changes.I now feel confident my mam is in a safe environment, I did not have that confidence in her previous care home. I visit on a regular basis and the staff will inform me of how mam has been and assist me in getting her ready to go out if I need help.
Washington Manor has supplied care for my father for nearly three years. Various managers have come and gone which brings its own problems. However, a new manager has recently been appointed and she is like a breath of fresh air. Very experienced, helpful and her door is always open. I am confident...
Washington Manor has supplied care for my father for nearly three years. Various managers have come and gone which brings its own problems. However, a new manager has recently been appointed and she is like a breath of fresh air. Very experienced, helpful and her door is always open. I am confident that she will be a great manager and she knows exactly how a good care home should be run.
The empathy and help I have been shown prior to my father having to go into nursing care have been very much appreciated.There are always issues in a care home environment but the staff go out of their way to help in any way they can. I wish Washington Manor staff and residents very best wishes for the future.
We have recently taken on an additional activities coordinator and offer a variety of activities throughout the week and weekends. We are always happy to amend our program to suit our resident's interests.
I have found the staff and the management to be very pleasant and helpful. They always listen to what I have to say and help when needed. I feel that if I had a problem, it would be dealt with in a professional way. My mam said that she is happy there.
I have found the staff and the management to be very pleasant and helpful. They always listen to what I have to say and help when needed. I feel that if I had a problem, it would be dealt with in a professional way. My mam said that she is happy there.
I visit my mam regularly. The staff always inform me how she has been and are always helpful, if there are any concerns they are always looked into. There have been a few changes lately but all for the better.
I visit my mam regularly. The staff always inform me how she has been and are always helpful, if there are any concerns they are always looked into. There have been a few changes lately but all for the better.
Always a welcome greeting when visiting from all members of management and staff at the home. Would highly recommend this home.
Always a welcome greeting when visiting from all members of management and staff at the home. Would highly recommend this home.
My mother has been in Washington Manor for approx 18 months and after a couple of management changes, we now have a new manager who seems to have rung in the changes and is starting to make her mark already. The manager has listened to my concerns about my mothers care within the home and has acted...
The staff appointed have a good relationship with my mother, and she adores the ones that are selected to care for her needs.
I have been visiting my Mum at this home for the last 18 month and during this time have had no serious cause to be concerned about her welfare. I attend most weeks 5 days and some weeks 7 days sometimes twice a day. From entering the premises to leaving usually 2 hours later, I find the staff to...
I have been visiting my Mum at this home for the last 18 month and during this time have had no serious cause to be concerned about her welfare. I attend most weeks 5 days and some weeks 7 days sometimes twice a day. From entering the premises to leaving usually 2 hours later, I find the staff to be helpful caring and informative with any and all enquiries questions or minor concerns I have raised. If there is anything going on I am informed either verbally or by reading the notices and notice board NEast reception. Senior staff have always been available to me if I have some matters to be raised. If I have informed the home over anything, I find it has been dealt with very quickly and I have been given updates is required. When I inform them of a pending day out for my Mum when I arrive to collect her, she is clean and dressed comfortably for the weather. Mum is well known to the staff and it's nice to see her been spoken to by her name so much " Hello". "Are you ok" etc....
My father was very well looked after and enjoyed having conversations with staff and they met all of his needs.
My father was very well looked after and enjoyed having conversations with staff and they met all of his needs.
After a fall my brother was in the hospital for 3 months. He was placed in Washington Manor in April 2017. In the last three months, he has recovered extremely well due to the efforts of the staff. I would highly recommend this establishment.
After a fall my brother was in the hospital for 3 months. He was placed in Washington Manor in April 2017. In the last three months, he has recovered extremely well due to the efforts of the staff. I would highly recommend this establishment.
We managed to get my mother into Washington Manor for respite and the difference in her is outstanding. Because of the care, she is receiving, she is healthier and more alert and seems to be settling in very well, which we did not expect with her condition. I would recommend Washington Manor and...
We managed to get my mother into Washington Manor for respite and the difference in her is outstanding. Because of the care, she is receiving, she is healthier and more alert and seems to be settling in very well, which we did not expect with her condition. I would recommend Washington Manor and thank the staff for their kindness and care shown to my mother.
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From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in...
From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.
Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant...
Angela has been working in the care sector for over 20 years. She joined the team at Washington Manor in October 2020, starting as a care assistant and was very quickly promoted to senior care assistant. Angela has completed her NVQ Level 4 in Health and Social Care and has recently completed her Moving and Handling Train the Trainer course meaning she can train all her colleagues within the care home.Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”
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