
We love the family events and I feel like my dad receives the best care.Kay T(Daughter of Resident/Service User)

I am really enjoying my stay at Washington ManorK D(Resident / Service User)

Thanks to all the staff who work there. Top teamJeffrey M(Son of Resident/Service User)

We love the family events and I feel like my dad receives the best care.Kay T(Daughter of Resident/Service User)

I am really enjoying my stay at Washington ManorK D(Resident / Service User)

Thanks to all the staff who work there. Top teamJeffrey M(Son of Resident/Service User)

Washington Manor is a purpose-built residential care home located in the Albany/Usworth district of Washington. It is a vibrant and lively environment with a dedicated staff team.
Care Provided by Washington Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Contact Washington Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Martins Care Ltd
- Private Owned
Person in charge
- Helen Clark(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (68)
Visiting
- At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
Parking
- There is ample free on-site parking.
Washington Manor Reviews (73)
Washington Manor has a Review Score of 9.2 (9.185) out of 10, based on 14 reviews in the last 2 years.
Over all time Washington Manor has 73 reviews.
Very friendly staff.
Staff have a lot of patience and are very entertaining.
Thank you for your kind review; we are pleased that the team at Washington Manor are friendly, patient and always willing to help.
The staff are so friendly and helpful. They go above to provide quality care, we are very grateful. I love the updates about what the residents are getting up to. We love the family events and I feel like my dad receives the best care. He is well fed and the quality of food is amazing. The home is clean, and we feel welcome when we visit. It’s well-managed and they offer support when we need it as a family. I’m truly grateful.
Thank you very much for your kind review, we are so pleased you enjoy the family events, we love to welcome families into the home. We are happy to hear that you are pleased with the care and support your dad is receiving at Washington Manor.
Enjoyed the quiz night held for the residents and families. A great social get-together. So grateful to the Manager and her care team for the continued support, care and peace of mind in the care of my mum-in-law. The care team always provides continuous enrichment with various activities to support and encourage mum-in-law and help her in all aspects of her daily life.
Thank you very much for your kind review, we are so pleased you enjoyed the quiz night, we love to welcome families, friends and the local community into the home, it is important for our residents to feel part of the community. We are happy to hear that you are pleased with the care and support your mother in law is receiving at the home.
The home has a welcome atmosphere. The staff are friendly and helpful. They try to engage the residents to join in communal meals and activities. Sometimes it seems that requests don't always get passed on or actioned as quickly as we would have hoped.
Thank you very much for your kind review, we're pleased that you felt the home had a welcoming atmosphere and that the staff were friendly and helpful. We have taken your comments onboard about requests being actioned and we aim to improve in this area.
As a family putting Dad in to a home was a really difficult decision, but seeing how he settled from the moment he stepped inside the door was mind-blowing. Management and staff really made him feel welcome and put him at ease, talking him through the progress. I myself have worked in care for 19 years and can honestly say this is one of the nicest homes I have come across. I would highly recommend Washington Manor.
Thank you very much for your kind review, we're very pleased that you're happy with the care your dad is receiving at Washington Manor and that he was made to feel welcome from his arrival.
Washington care home is an excellent-run care home with high performance from staff and management. Residents are well looked after with a home-from-home experience. Staff have really good communication skills with residents. The staff are caring, kind and most of all friendly. Staff have up-to-date training courses to give them professional knowledge in all aspects of their job. There are activities on a daily basis which is excellent at keeping the resident's minds stimulated which they enjoy. Washington care home has excellent hygiene as cleaned on a regular and daily basis. The food is cooked to an excellent standard and has a variety of different meals with a snack trolly attend the rooms with tea, coffee, biscuits, cakes and fruit. I can honestly say Washington Manor is an excellent care home and would recommend it to any potential resident. I am really enjoying my stay at Washington Manor which is so different from the experience I was expecting.
Thank you for your lovely review, we are pleased to hear you are enjoying your stay at Washington Manor and that you would happily recommend us to a potential resident.
When it comes to the stage when one of your parents are struggling and needs care it is a worrying time. My dad arrived at Washington Manor after trying everything we could to let him live at home with Mam, but after losing his hip bone and not being able to get around the choice was made for us. We wanted somewhere close to Washington and his family as possible and when we were told that it would be Washington Manor that was a plus. The place is wonderful with very high standards, the staff are fantastic and always chatting and making sure Dad is fine. He always says how lovely the food is and is really happy every time we go to visit. It was their diamond wedding and the staff set up an afternoon tea for him and my mam which was a fabulous touch. I live in Spain and it makes my life a lot easier knowing he is well looked after. Thanks to all the staff who work there. Top team
Thanks for your feedback, Jeffrey, we're really pleased that you are happy with your dad's care at Washington Manor and that your dad and mam enjoyed their Diamond Wedding afternoon tea in the home.
The care home staff are so friendly and welcoming and gave us an update on our family member. They seem to offer so much interaction for the residents which is vital when dealing with early-onset dementia. We are really appreciative of their regular social media posts and videos.
Thank you!
Thanks for your feedback, we're really pleased that you enjoyed your visit to Washington Manor and that our regular social media posts are welcomed by you and your husband.
Activities are geared to the time of year which helps with orientation.
It is very reassuring that he is looked after to a consistently high standard and can have things from home for his room. I have no problems recommending the home to anyone who like me was initially apprehensive.
Thanks for your feedback, we're really pleased that you are happy with the care your father is receiving at Washington Manor.
My sister arrived at Washington Manor withdrawn, paranoid, hallucinating and very depressed. With the encouragement of all the staff, she is now socializing with other residents and joining in the afternoon activities. She is well thought of and well cared for. The staff here are amazing.
Thank you for your feedback Marion we're really pleased that you are happy with the care provided by Washington Manor and that your sister is happy within the home.
I am very happy with the care my wife is receiving at Washington Manor.
Thanks for your feedback George, we're really pleased that you are happy with the care your wife is receiving at Washington Manor and that you are always made to feel welcome when visiting.
His needs are met and more. There is plenty of activities to keep them busy during the day. Meals are in abundance- plenty of food is available.
I’m very pleased with his stay.
Thank you for your feedback Mrs. Ridley, we're really pleased that you are happy with the care provided by Washington Manor and that you were pleased with your husbands stay.
My mam was a temporary resident at Washington Manor for respite purposes. Mam had always lived independently and the family were surprised when she decided to stay longer on a trial period and then to become a permanent resident. From the beginning mam was made to feel welcome and although I worried about her loss of independence it was clear she was happy there and felt safe. Being able to bring some of her personal possessions helped to make her room feel familiar too. From my visits I have found all the staff there to be caring, supportive, friendly and cheerful and they have built up a great rapport with mam. The team there have always been very helpful with any requests I have made and it is a great comfort knowing mam is well looked after.
My father had been in Washington Manor for sixteen months until he passed away in February. He was very happy during his time there and settled. It was his home. The staff were excellent at looking after him due to their care and attention. They gave us the most wonderful gift of another 12 months with our father. A huge thank you to everyone.
My brother originally moved to Washington Manor as a temporary resident, however, after four months he asked to live there permanently. The manager and the team gave him a warm welcome. As a family, we had flexible visits in the early days to help my brother settle in. We have had good communication with the manager and her team and they have supported my brother with his individual care needs.
I find the care home very friendly and find the staff okay. I would like to see the residents upstairs to do a few more activities.
Thank you for your comments and feedback. We are rolling out a programme at Washington Manor to support people living with dementia to engage in activities that have meaning for them. The training for the team is scheduled to take place before the end of February.
My mum moved into the home in April 2021 and from day one the staff have been so helpful and supportive. Mum is very happy, settled and safe and that is down to the amazing care she receives as she has dementia and needs extra care and patience. It's a fantastic home and I would highly recommend Washington Manor to anyone who is looking for a care home for a loved one. The management and staff put their heart and soul into caring for everyone, I honestly don't know what we would do without them so thank you one and all, you are all doing a fantastic job.
The home is welcoming, the staff are always helpful, very friendly and nothing is a bother to them. They look after all residents very well. I cannot fault the home or staff, my brother is safe and well looked after.
Since she moved into Washington Manor we have had no concerns about the level of care she received. My mom-in-law has Alzheimer’s, so of course, there are times when she needs a little extra attention, and the staff there have been very supportive of her needs, this can be a medical issue or just someone to sit and talk to her.
Staff are excellent. Mam knows who her carers are. I think she likes the staff's caring approach to her Alzheimer's and the person she is.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 November 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Washington Manor.
There are no upcoming events for Washington Manor.
Awards / Recognitions (2)
- 07 Dec 2023Recipient: St Martins Care Ltd
- 03 Oct 2023Recipient: St Martins Care Ltd
Accreditations
There are no accreditations posted yet for Washington Manor.
Meet the Team (2)

From a young age, Helen cared for her dad. This gave her a real passion for caring, so much so that she knew straight away that she wanted to work in care. Helen completed her NVQ level 2 and 3 in school in 2013 and, after that, she worked in several jobs before going to college. In 2016 she had her daughter who is now 7 years old. Helen then returned to work and undertook roles in the community as a carer, something that she really enjoyed. During COVID, Helen chose to take some time out to look after her daughter before deciding to get back into work and joined the team at Washington Manor as a part-time care assistant. She soon realised that she absolutely loved working at Washington Manor and after a few months was promoted into a full-time senior care assistant role. After excelling in that role, Helen was promoted to Deputy Manager and, in January 2025, to the Registered Manager. Helen is really looking forward to taking on the role and new responsibilities. Helen is the perfect example of how someone with the right skills, attitude and determination can progress and develop their career at St Martins Care and she is committed to make a difference to the lives of all the residents of Washington Manor.

Angela really enjoys supporting the Senior Care Team with the online systems the company uses to deliver excellent care, such as PCS for care records and Camascope for medication management. Angela was promoted to Deputy Manager in January 2025, and says that she is really looking forward to the opportunity to learn new skills and to putting her 20+ years’ experience into practice. “I am looking forward to supporting the team and ensuring our residents receive the very best care.”
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