Washington Manor

My mam was admitted to Washington Manor in June after a spell in hospital. She had had a number of falls during the previous months and needed 24-hour care. Choosing a home for mam was proving difficult until I visited Washington Manor. Straight away I felt at ease as everyone was very welcoming and the place was airy and clean. Mam settled in quickly and always speaks highly of the care she receives. Through the hard work and dedication of the staff mam's general wellbeing has improved greatly and she is now more her old self. She is eating well, is more communicative and is slowly becoming more mobile than she was. I feel this is due to the care and support provided by all the staff at the home. Nothing is too much bother and everyone is friendly and happy to give me updates on mam's progress. The manager was particularly flexible over visiting when my sister came from abroad to see mam. We both really appreciated this and would like to say a big 'thank you' to all staff.

My Mother has been a resident at Washington Manor for a month now and I cannot praise the staff and management there highly enough. They have done everything possible to make my Mother feel welcome and at home. While I have not been able to visit the home due to Covid, I have frequently spoken to members of staff who are happy to update me on how my Mother has been and answer any questions I have. My mother has told me that she is happy there and that all the staff are "lovely". I hope to be able to visit in the near future and meet the people who are doing such a wonderful job of caring for my mother.

The staff are so lovely and caring. The home is lovely and clean and I can't fault it at all. My mam is very happy and she loves the staff. I'm glad as it is a lot of worry off my shoulders, knowing she is settled. I would recommend Washington Manor.

My uncle moved into Washington Manor in December 2020. I only visited him twice, due to Covid restrictions and that was in a visiting pod, so I didn’t go inside the home. When I visited him, he had settled in well. He said the home was “top class”. He was nicely dressed in his own clothes and looked well. He looked more like his normal self than when he had been in his own home. He spent time in hospital before he moved into the home but I wasn’t able to visit him there.

Although activities are limited at present, my father has enjoyed playing dominoes with other residents and having the opportunity to play the piano.

As we live 400 miles from Washington Manor Care Home, we place a lot of trust in the hands of the Manager and Care Staff to deliver a first class care service to and for my Mother and Father that is delivered unequivocally and without prejudice.

Washington Manor has fulfilled all my wishes for the best care of my parents. They are efficient and friendly, the premises are clean, light and well decorated. My parents managed to get rooms next door to each other and spent their last months together. The staff knew them well and catered to their individual needs and treated them with respect and friendship. They allowed my father his independence and freedom and gave my mother the high level of personal care she needs. My mother has been bed-bound for over a year and needs feeding and yet her skin is in excellent condition, her mouth is clean and she still has a good appetite. No one could have looked after them any better. It has put my mind at rest when I am unable to be with them myself.

My mother has lived at Washington Manor since December 2018, due to her ongoing care needs. In the time my mother has lived there she has been treated and received excellent care and we can't thank the staff and carers enough for her care. It has been challenging for all during the current pandemic, but keeping in touch by telephone we have been informed and updated on her health and general wellbeing.

Once again we can't thank everyone at Washington Manor enough and hope the new normal arrives soon so visits can resume.

My dad can’t speak due to a bad stoke and within 3 days of being in there they knew what my dad meant when he needed a drink, and for that I take my hat off to yous, because you are taking the time and having the patience to get to know his needs, honestly, thank you so much. When I was told my dad had to go into care, me and my family were absolutely heartbroken and distraught as you hear so many horror stories. We were more anxious than most through Dad's lack of speech, but the smile and the content on his face and his body language tells a happy story. On my first visit, I just had this really good vibe and my mind was totally put at ease.

The peace of mind for myself and the rest of the family since he came in is lovely and being able to visit whenever suits us as well.

I am very impressed with the care my dad is getting, the whole process has been excellent and would not hesitate to say thank you to everyone involved.

My mum has been living here for 3 weeks everyone has done their best to help her and are very friendly, kind and help her keep her dignity. She has come to be very friendly with one person who has really helped her to settle in. The place itself is very clean and pleasant and always fresh. The staff are always pleasant and there to help or answer your questions.

I visit my wife every day, she is always clean and well dressed and well looked after. The staff do a wonderful job.

The staff were very friendly. The home was always clean and tidy and nothing was any trouble at all.

My mum was a resident of Washington Manor Care Home and what a fantastic home it is. If anyone is anxious about finding a home for a loved one I can highly recommend Washington Manor. My mum was loved and looked after like one of the family. The dignity and compassion that mum received from all the care staff went above and beyond their duty of care and is to be commended. I can't speak highly enough of this home, but it is management and staff who put their heart and soul into this establishment. Thanks to one and all from grateful family members.

Huge thanks to all the staff at Washington Manor. Their genuine care and kindness has been so appreciated by my sister and I. Our mother has had a terrible month with being in hospital twice. The way the staff have cared for her is fantastic. I don't know what we would do without them. My mother is very happy and settled at this home and that's thanks to the staff.

Our family member has been in Washington Manor for almost two years and is very happy here. Staff are friendly and helpful and he has become very friendly with both staff and other residents and now considers it his home.

Our experience with this home has been second to none. The care compassion that mam received was outstanding. We ourselves as a family were taken into their hearts as family. I can't speak highly enough of the staff one an all. Thanks to everyone, from all the family.

Washington Manor Care Home is a nice care home, the staff are great. The place is clean, they look after the residents very well. I don't know about the food because I have not eaten there but my wife has never complained to me.

So please keep up the wonderful work you do and a big thank you from me.