Willow Green Care Home with Nursing

Eastbourne Road, Darlington DL1 4ER

Willow Green Care Home with Nursing, Darlington, Durham
Willow Green Care Home with Nursing, Darlington, Durham
Willow Green Care Home with Nursing, Darlington, Durham

Willow Green Residential Care Home offers a homely environment for older people who may have specialist care needs, staffed by a team of highly-trained professionals.

Alongside person-centred care, the home supports good nutrition with home-cooked food and also arranges a wide range of activities and entertainments to delight clients and their loved ones.

Communal lounges are ideal for socialising, while privacy and dignity are central to the home's care philosophy.

Group: St Martins Care Ltd

Person in charge: Clare Staddon (Care Home Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willow Green Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Willow Green Care Home with Nursing has a Review Score of 8.2 (8.196)

The Review Score of 8.2 (maximum of 10) for Willow Green Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Willow Green Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Willow Green Care Home with Nursing is calculated as follows: ( (47 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.738 Points relating to the number of positive Reviews for Willow Green Care Home with Nursing is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.6 Target = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Green Care Home with Nursing?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Green Care Home with Nursing

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • more

My mum arrived from hospital in September 2011. Both legs had ulcers which had been treated for 12 years, twice a week at home, but without any physiology.

Within 6 weeks, no creams or bandages, mums legs had dried up and was unstable when standing. The Willow Green staff are into the fourth set. The carers have changed, but are the solid back bone of this home.

All care home have shift rotations and limited hours for carers, carers are the only person nursing residents it seems.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My partner has been living at Willow Green Care Home for 10 months now and I am impressed with all the staff and care they have provided. Always with consideration and with dignity. This is maybe one of the best care homes in the vicinity.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the six months we have been using the home, we have found the staff very helpful and cheerful and nothing is any trouble to do you and we are very grateful for.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

January 2016 and mum was transferred to Willow Green for nursing care from another care home. Originally admitted for dementia with paranoia schizophrenia, mum's physical health had deteriorated.

All of the staff at Willow Green were excellent. They provided professional, friendly and, towards the end, sensitive care. Mum passed away quietly on the 25th of April and we were extremely pleased that a member of care staff was present at the time.

I would have no hesitation recommending Willow Green to others.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff of Willow Green Care Home have been absolutely wonderful in their care for my mu, in the short time she spent there. They did everything they could to help her feel at home in December when she first arrived. They address residents with respect and offer friendship too. The home is upbeat, full of activities for those whoa re able to join in and aware of those who can't. After mum's fall in January which made her bed bound, every effort was made to keep her comfortable, give her company and help her relax. In her final days of life the staff gave us direct answers to our questions, paid attention to every request and dealt with our family and mum with exemplary sensitivity. Thanks to all.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Approx one month ago due to a fall out of bed and broken pelvis in two places, my wife was confined to bed, required continuous bed rest and nursing care upon entering Willow Green. A change of medication due to her ongoing MS and physio and the dedication, attention and care from all members of staff she has improved beyond expectations, now fully dressed and walking with the aid of a walking frame and slight assistance and continues to improve, thanks to all the team.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother was a resident in Willow Green from 2008 and has received excellent care. He has suffered a number of difficult medical conditions and needed admission to hospital as a result however, he has been cared for by the staff at Willow Green in every sense of the word. In his latter days he was insistent that he wanted to stay in his own bed (at home) rather than go into hospital.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has improved greatly due to the excellent staff and management you have at Willow Green. In the last 6 months. Please pass on my thanks to all the staff.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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