Willow Green

My father in law was in Willow Green for the last few weeks of his life and I can't express how happy we were with his care. The staff were patient, kind, gentle and kept his spirits up when he was down. They were also amazing with our whole family, they were supportive and kind and were especially caring with my mother in law. I can't thank the staff enough for all they did and for making his last few weeks comfortable and stress free. Anyone who requires care would be lucky to be a resident in Willow Green.

It is clear this is a well-led service with strong values and a culture of truly person-centred care. We will always be grateful for the comfort and peace they gave our dad and our family.

The happy, friendly atmosphere of Willow Green is a credit to it's staff and management.

My husband has just had a weeks respite care. The quality of care & service has been excellent cannot fault it. Would recommend anyone who needs respite or permanent care to place there loved one in this care home

We have been very happy with the care Mum has received while in Willow Green. All the staff have been much more proactive in recognising and resolving her needs and have always liaised with myself and my brother, keeping us updated with any issues or changes. Mum has been very settled while in Willow Green which is very reassuring to us given her dementia.

Dad arrived facing the end of his terminal illness. The staff were warm, welcoming and efficient. We were made to feel welcome at any time for as long as we liked. We camped out for the next 4 days. The tenderness and care shown to Dad was moving. We were given enough warning to get there at the end to say goodbye. The staff gave us space and were gentle and informative about the next steps. The care was exemplary at every level. That has helped us tremendously at a difficult time. We will never forget what the staff at Willow Green did for us.

The home always has a happy vibe to it. The staff are extremely helpful and always take the time to welcome visitors and family regardless of how busy they are. My mum has always been treated with dignity and respect.

I can't speak highly enough of the outstanding care my mother and father have received at Willow Green. From the moment they became residents, the staff has shown incredible compassion and attentiveness, consistently ensuring their comfort and well-being. They truly go above and beyond, always taking time to understand and accommodate my parents' individual needs with warmth and kindness. It's evident that the team genuinely cares about each resident. They are not only professional and skilled but also have a gentle and empathetic approach, which has made a world of difference for my mum and dad. I have peace of mind knowing they are in such good hands. Thank you to everyone at Willow Green for making this transition as smooth and supportive as possible.

My dad has lived at Willow Green for 6 months following a severe stroke. Current care staff including agency staff support Dad's daily needs very well and carry out recommendations by therapy professionals as often as they can. They are kind, and competent and always make time for Dad. The qualified nursing staff work really hard both with support and respond to Dad's needs as required. The managers quickly resolve any issues that need attention. Dad mostly enjoys the meals on offer and the chefs are approachable regarding modifications. Laundry is generally returned quickly and staff are approachable and friendly. The home is clean, pleasant and generally well-maintained.

They have gone above and beyond to accommodate her specific needs including a carefully risk-assessed allowance for her timid, ageing little dog to be with her. They are warm, encouraging and respectful and we're delighted with the care she is receiving. Thank you, to the manager and all the staff for being so amazing!

My mother was in Willow Green for only a few weeks but she received excellent care throughout, all the staff were friendly and helpful and made a hard time much more bearable, I would not hesitate to recommend this home.

Clothes constantly lost despite being labelled. Sadly he passed away just a week after getting out of there.

After a lengthy and difficult period of illness, my mum was admitted to Willow Green on our choice. After a very informative and reassuring discussion with the manager and his team, we were assured that they could meet my mum's needs. Over the weeks whilst she was there the team worked tirelessly and effortlessly to make my mum as comfortable and supported as they could. On our visits the staff were always welcoming and very pleasant, accommodating our requests and needs with no problem. My mam passed away whilst in their care and the team was excellent in ensuring her passing was comfortable, dignified and painless. The nursing team were exceptional in reacting to the situation and keeping the family informed and reassured. It is very difficult to choose the right provision for your loved one and for us, this was absolutely the correct place to meet my mum's needs. I would highly recommend the Willow Green Care Home on what we experienced whilst my mum was in their care. Thank you.

Our son was lovingly cared for from March 2023 until he died in February 2024. Willow Green's staff went from strength to strength in the standard of care he received during this time. In partnership with the Community Matron, Palliative care consultant and GPs the care became exemplary. Everyone from the managers and admin staff, nurses, personal carers, cleaners, laundry and kitchen staff played a part in making his life as cheerful as it could be. My husband and I are truly thankful to everyone at Willow Green.

Thank you to all.

The nursing care was compassionate and attentive and communication was always consistent and transparent. Thanks to the team.

I would like to take this opportunity to thank all the staff of Willow Green Care Home Darlington for the loving and caring way they looked after my beloved husband. They showed the utmost dignity and respect towards him whilst also being so kind and caring. They embraced him and me into their family and nothing was too much trouble for them. I really felt as though we were part of the family and I especially was given a lot of loving and caring support. My husband passed on the 17th of January 2023 at Willow Green and I felt so fortunate that fate had brought us to this wonderful home. My family and I can't thank the staff enough for the caring, dignified and professional way they looked after him and helping and supporting us through this sad time.

This care home has improved so much since new management has come in. My mum is happy and as a family member, I feel very welcome. Improvements are being made all of the time. Highly recommend this home to your loved ones.

Thank you so much to everyone involved in my dad's care. I will be forever grateful.

They guided us through every step, allowing us the time and space afterwards to process our loss, bringing drinks and biscuits to the living room so we could just 'be'.