Willow Green Care Home with Nursing

Eastbourne Road, Darlington DL1 4ER

Willow Green Residential Care Home offers a homely environment for older people who may have specialist care needs, staffed by a team of highly-trained professionals.

Alongside person-centred care, the home supports good nutrition with home-cooked food and also arranges a wide range of activities and entertainments to delight clients and their loved ones.

Communal lounges are ideal for socialising, while privacy and dignity are central to the home's care philosophy.

Group: St Martins Care Ltd

Person in charge: Carol Thompson (Care Home Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willow Green Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Willow Green Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Willow Green Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.703 for Willow Green Care Home with Nursing is calculated as follows: ( (161 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 222 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willow Green Care Home with Nursing is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Willow Green Care Home with Nursing has a Review Score of 9.7 (9.703) from 19 Reviews


Average Ratings

  • Excellent
    15
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Green Care Home with Nursing?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Green Care Home with Nursing

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Great-granddaughter of Resident/Service User
    1
  • more

We really find Willow Green, very clean, staff very helpful and caring. Nothing is a trouble, they take good care of the residents. I would highly recommend Willow Green to anyone.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

I follow the St Martins Facebook page and think that it is such a great thing for your staff to do as it is very informative and helps get the word out on upcoming events for the home. I also recently volunteered at the Easter fair which I felt was a wonderful idea as a way to raise money for the residents and was also a fantastic day out overall due to the great staff at this home!

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

My mum was admitted to Willow Green for end of life care. From the moment we made our first enquiry to the home the staff have been marvellous. The care and dignity shown to my mum was second to none, they ensured that she was comfortable and content at all times. I cannot praise the clinical lead, nurses and care staff enough. They made a point of seeking us out each time we visited, which was daily, on giving us an update on my mum's condition and what food/drink she had taken, together with medication. Any change in her condition/medication was both highlighted and discussed with us.

Also, from the moment my mum was admitted staff all knew who me and my dad had come to see and also kept a check on my dad, who is 88, when I was not there, making sure he was OK.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.9 out of 5

Delighted with the care and support. Friendliness and pleasantness of the whole team in Willow Green.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent in all aspects, staff, cleanliness, nursing care.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.8 out of 5

Thank you all so much for everything that you have done for my great grandma, she would be so grateful for what your staff have done for her in this past year or so and so are we! I couldn't thank you enough all the staff and nurses are so loving and kind and the care home is outstanding, lovely and spotless not a fault to it... if you're looking to put a loved one into Willow Green Nursing Home I would highly recommend their care is the best yet!!

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

The home and staff are amazing. My mother-in-law is well cared for and we feel very happy that she is in Willow Green Care Home with Nursing.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

I am so impressed with this Care Home. Everyone is so helpful and kind to my mother and the manager is very responsive to any concerns I have had. The atmosphere is so good which reflects very well on the management because the staff are so kind and pleasant. Nothing is too much trouble for them.
I would recommend this home; they welcome visitors at any time.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

I found Willow Green to be a lovely home. My daughter and I were greeted by a lovely lady who escorted us to see my mother-in-law as this was our first visit. All the staff that we saw were friendly and courteous. The environment was warm and welcoming. The care manager was lovely who took her time to introduce herself. We both left feeling that my mother-in-law was in a safe place.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.9 out of 5

My dad came to this home after a stay in hospital. From the first contact with the manager then onto all the nursing staff, we couldn't have asked for a better home than this. It's a lovely care home and has a homely feeling about it. I have no complaints and am very assured that my dad is getting the best care. Thank you.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

My father has been admitted to Willow Green directly on discharge from the hospital. The manageress (and all her team) were very professional and courteous both during his care assessment and throughout the transfer itself. When an issue did appear (the call button in his room was broken), my father was moved to another room - we wish to thank the staff for all their help during a difficult time.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.4 out of 5

My mum arrived from hospital in September 2011. Both legs had ulcers which had been treated for 12 years, twice a week at home, but without any physiology.

Within 6 weeks, no creams or bandages, mums legs had dried up and was unstable when standing. The Willow Green staff are into the fourth set. The carers have changed, but are the solid back bone of this home.

All care home have shift rotations and limited hours for carers, carers are the only person nursing residents it seems.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.5 out of 5

My partner has been living at Willow Green Care Home for 10 months now and I am impressed with all the staff and care they have provided. Always with consideration and with dignity. This is maybe one of the best care homes in the vicinity.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.8 out of 5

In the six months we have been using the home, we have found the staff very helpful and cheerful and nothing is any trouble to do you and we are very grateful for.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   3.9 out of 5

January 2016 and mum was transferred to Willow Green for nursing care from another care home. Originally admitted for dementia with paranoia schizophrenia, mum's physical health had deteriorated.

All of the staff at Willow Green were excellent. They provided professional, friendly and, towards the end, sensitive care. Mum passed away quietly on the 25th of April and we were extremely pleased that a member of care staff was present at the time.

I would have no hesitation recommending Willow Green to others.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

The staff of Willow Green Care Home have been absolutely wonderful in their care for my mu, in the short time she spent there. They did everything they could to help her feel at home in December when she first arrived. They address residents with respect and offer friendship too. The home is upbeat, full of activities for those whoa re able to join in and aware of those who can't. After mum's fall in January which made her bed bound, every effort was made to keep her comfortable, give her company and help her relax. In her final days of life the staff gave us direct answers to our questions, paid attention to every request and dealt with our family and mum with exemplary sensitivity. Thanks to all.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.5 out of 5

Approx one month ago due to a fall out of bed and broken pelvis in two places, my wife was confined to bed, required continuous bed rest and nursing care upon entering Willow Green. A change of medication due to her ongoing MS and physio and the dedication, attention and care from all members of staff she has improved beyond expectations, now fully dressed and walking with the aid of a walking frame and slight assistance and continues to improve, thanks to all the team.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.1 out of 5

My brother was a resident in Willow Green from 2008 and has received excellent care. He has suffered a number of difficult medical conditions and needed admission to hospital as a result however, he has been cared for by the staff at Willow Green in every sense of the word. In his latter days he was insistent that he wanted to stay in his own bed (at home) rather than go into hospital.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has improved greatly due to the excellent staff and management you have at Willow Green. In the last 6 months. Please pass on my thanks to all the staff.

How likely would you be to recommend Willow Green Care Home with Nursing? Extremely Likely

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Average Rating:   4.7 out of 5

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