
Highly recommend this home to your loved ones.Carol R(Daughter of Resident/Service User)

Thank you so much to everyone involved in my dad's care. I will be forever grateful.Helen D(Daughter of Resident/Service User)

The staff are some of the most amazing people I have ever met.Katie B(Daughter of Resident/Service User)

Highly recommend this home to your loved ones.Carol R(Daughter of Resident/Service User)

Thank you so much to everyone involved in my dad's care. I will be forever grateful.Helen D(Daughter of Resident/Service User)

The staff are some of the most amazing people I have ever met.Katie B(Daughter of Resident/Service User)

Willow Green is a purpose-built care home located in Darlington, close to the town centre. It has undergone some cosmetic refurbishment over the past couple of years and is a bright, modern environment with a friendly and welcoming atmosphere. Willow Green is surrounded by outside space and has large communal areas for residents to enjoy.
Care Provided by Willow Green
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Contact Willow Green to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Martins Care Ltd
- Private Owned
Person in charge
- Thomas Horn (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (63)
Visiting
- At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
Parking
- There is ample free on-site parking.
Willow Green Reviews (68)
Willow Green has a Review Score of 9.1 (9.118) out of 10, based on 8 reviews in the last 2 years.
Over all time Willow Green has 68 reviews.
My dear mum went into Willow Green in December 2021 as she was unable to cope at home with her terminal illness. She was looked after well by the team at Willow Green, the staff were excellent. She passed away on the 4th of January whilst at the home. She was always treated with dignity and respect. Thank you for what you do and for making Mum's last few weeks as comfortable as possible.
The staff are some of the most amazing people I have ever met. My mum has dementia; delusions and hallucinations can be very difficult to handle. They are so good with her and listen to her and anticipate her needs. The home is clean and the food is very good.
I believe there is a staff shortage of staff but they all do their best under the circumstances, well done to each and all.
My 94-year-old mother was transferred to Willow Green from hospital after a bad fall as it was no longer possible for me to look after her at home. She was disorientated, confused and upset as she did not understand what was happening. Willow Green staff were brilliant, they made her feel welcome, she was showered and put in a bright airy room. I took in personal things from her bedroom at home, which she really appreciated My mother is now settled and happy and even banters with the staff. I cannot thank Willow Green staff enough for their kindness, patience and understanding, especially with regard to her dementia. I am still on a guilt trip but I know my mother is safe and being well looked after. Thank you so much!
The care home is clean, does not have any smells including disinfectant. When we visit the staff are always cleaning. We have no complaints.
My mother is delighted at the quality of the food, and she is now gaining weight for the first time in ages.
We cannot express how happy we are (including my mother) we found this home from home and caring setting for her to stay. We are very happy to recommend this home to other people, as we feel we could not have found anywhere better.
My wife has really improved whilst being in Willow Green Care Home. Thank you.
Care for mental health non-existent, beds in the room changed every 2-3 weeks. When my husband passed, his things were packed in black bin bags. Clean, dirty clothes were with rubbish. We were also chasing missing things, no-one takes responsibility for things when gone wrong, data protection never adhered to, never included in activities. Do not go there.
Willow Green Care Home has been under new management since April 2020, we experienced some challenges before that and this resulted in a poor CQC inspection and a local authority embargo. This did not reflect the ethos of St Martins Care and our commitment to deliver the best care to our...
Mam is very happy with her room.
Food is excellent.
Plenty of activities every day.
The care given by the staff is excellent, my husband is happy and thinks a lot about the carers. In a very emotional and difficult time, having Willow Green being as good as they are has made the process much more manageable and easier to accept.
Nice home, great staff, nice to know my dad is being well looked after. Thank you to all involved.
She feels very well cared for, loves her room and all the staff.
It has really given me great peace of mind to know that she's safe and happy.
After moving my mum into Willow Green, and within days, my mum had all sorts put into place for her care and needs.
Unfortunately, my mum was only in the home for five weeks before she passed away, but I couldn't have been happier that she passed away in this home.
I cannot express enough gratitude for all the help and kindness the carers gave not only to my mum but also us.
The carers always had a smile for you, always helpful.
This home is the tops.
It immediately had a lovely, comfortable feel.
Having visited numerous times I was impressed with the professionalism, friendly, caring staff and management.
Her food was always well presented and good quality plus varied.
The lounge where we were able to sit with my mother in law felt like her home as it was lovely and the quality of furnishings and colours were excellent.
We can head back to Australia knowing she is in excellent hands and in the best surroundings.
Her room was also very nice.
Thank you for your review, we really appreciate your feedback.
The staff are friendly and most helpful.
The whole set up is clean and tidy, with no awful smells.
Several of our friends visited my mother in the home and were very impressed, one visitor being a nurse stated it was the best home she had ever seen.
The treatment my mother receives is very good especially as she can be difficult.
Well done to all.
Thank you for your review, we really appreciate your feedback.
The staff also respect our family as best as they can, it is wonderful. The chefs are excellent cooks as well.
I would recommend this home to many people who need to put loved ones here. As the home is excellent.
Thank you for your review, we really appreciate your feedback.
I would send my own parents here.
Every member of staff are absolutely excellent in the way they treat me and my family. If I have a problem, they will try their best to solve it.
I arrived before Christmas and was looking forward to Christmas dinner as a family were invited. Each and every one of us enjoyed a very excellently made dinner.
Thank you for your review, we really appreciate your feedback.
The only complaint I have is that there is nothing that can be improved. The food is also brilliant, especially the Christmas dinner. It reminded me of my childhood. Thank you very much.
Thank you for your review, we really appreciate your feedback.
The staff are exceptional, caring for residents and their families. Keep up the great work you all do.
Thank you for your review, we really appreciate your feedback.
Everything is done with a smile. This creates a warm, welcoming and most of all, a happy atmosphere within the residential section of the care home.
Thank you for your review, we really appreciate your feedback.
The carers, nurses and management work very, very hard and are very, very good. The activities coordinator is extremely hard working and very very good at her job and has become a personal friend to me. All the staff here are absolutely fantastic and I am very very happy living here.
Thank you for your review, we really appreciate your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Green.
There are no upcoming events for Willow Green.
Awards / Recognitions (2)
- 07 Dec 2023Recipient: St Martins Care Ltd
- 03 Oct 2023Recipient: St Martins Care Ltd
Accreditations
There are no accreditations posted yet for Willow Green.
Meet the Team (2)

Tom has worked within various elements of health/social care and adult social care over the past 20 years. He has considerable experience with Learning disabilities within treatment and assessments hospitals, mental health, domiciliary care and elderly care. Prior to this Tom worked within secure units for young offenders. Like many, Tom "fell into the care sector" as a career when he left the military. He was at a crossroads, not knowing what he should do next when he was offered a position within children’s services. From there he hasn't looked back, working in many roles and differing environments. Tom has continually developed new skills for each role and has always been able to bring that "something else", sharing the knowledge that he has developed along his career journey. When asked about his passion for care, Tom Says, "working within care is what I do, I can't imagine myself doing anything else. The friendships and bonds that we build with the individuals we care for are fantastic and the rewards are seeing someone thrive, witnessing someone recover from illness and being able to return home or just sharing a moment and seeing someone smile." Tom has worked for St Martins Care since April 2020, which Tom says has been great. "I’ve found that we all share the same vision which is the provision of outstanding care, this isn’t just a management ethos but the belief of all staff from the ground up. We believe that we do indeed provide excellent care but there is always room for improvement, our goal is to provide care which is perfect person-centred to each individual, care where we have full involvement of that person but care that includes families and friends and the local communities."

Kirsty began her career at North Park residential care home in 2008 and had no care experience prior to that. Her first role was as a Care Assistant within North Park looking after both general residential and dementia residents. She was supported to gain relevant qualifications and soon after was promoted to Senior Care Assistant. In 2019, Kirsty applied for and was promoted to a lead senior role and by 2020 became Deputy Manager. In 2021, Kirsty decided she needed more experience to develop her career and joined Willow Green and St Martins Care as a Senior Care Assistant. Kirsty says “I haven’t looked back since joining St Martins Care, I am now the Deputy Manager of Willow Green and I am very grateful for this opportunity. The entire team are fantastic, this includes care staff all the way to senior management. We are just one big team, we all care deeply about the roles we hold and work in partnership with families, friends and outside professionals to ensure we meet the varied needs of our residents. To nurse someone back to health, re-enable someone with mobility and to help people through some of the most trying times, is a privilege. I am very grateful to St Martins Care for this opportunity and look forward to a bright future.”
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