
Highly recommend this home to your loved ones.Carol R(Daughter of Resident/Service User)

Thank you so much to everyone involved in my dad's care. I will be forever grateful.Helen D(Daughter of Resident/Service User)

The staff are some of the most amazing people I have ever met.Katie B(Daughter of Resident/Service User)

Highly recommend this home to your loved ones.Carol R(Daughter of Resident/Service User)

Thank you so much to everyone involved in my dad's care. I will be forever grateful.Helen D(Daughter of Resident/Service User)

The staff are some of the most amazing people I have ever met.Katie B(Daughter of Resident/Service User)

Willow Green is a purpose-built care home located in Darlington, close to the town centre. It has undergone some cosmetic refurbishment over the past couple of years and is a bright, modern environment with a friendly and welcoming atmosphere. Willow Green is surrounded by outside space and has large communal areas for residents to enjoy.
Care Provided by Willow Green
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Contact Willow Green to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Martins Care Ltd
- Private Owned
Person in charge
- Thomas Horn (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (63)
Visiting
- At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.
Parking
- There is ample free on-site parking.
Willow Green Reviews (68)
Willow Green has a Review Score of 9.1 (9.118) out of 10, based on 8 reviews in the last 2 years.
Over all time Willow Green has 68 reviews.
My dad came to this home after a stay in hospital. From the first contact with the manager then onto all the nursing staff, we couldn't have asked for a better home than this. It's a lovely care home and has a homely feeling about it. I have no complaints and am very assured that my dad is getting the best care. Thank you.
My father has been admitted to Willow Green directly on discharge from the hospital. The manageress (and all her team) were very professional and courteous both during his care assessment and throughout the transfer itself. When an issue did appear (the call button in his room was broken), my father was moved to another room - we wish to thank the staff for all their help during a difficult time.
My partner has been living at Willow Green Care Home for 10 months now and I am impressed with all the staff and care they have provided. Always with consideration and with dignity. This is maybe one of the best care homes in the vicinity.
In the six months we have been using the home, we have found the staff very helpful and cheerful and nothing is any trouble to do you and we are very grateful for.
January 2016 and mum was transferred to Willow Green for nursing care from another care home. Originally admitted for dementia with paranoia schizophrenia, mum's physical health had deteriorated.
All of the staff at Willow Green were excellent. They provided professional, friendly and, towards the end, sensitive care. Mum passed away quietly on the 25th of April and we were extremely pleased that a member of care staff was present at the time.
I would have no hesitation recommending Willow Green to others.
The staff of Willow Green Care Home have been absolutely wonderful in their care for my mu, in the short time she spent there. They did everything they could to help her feel at home in December when she first arrived. They address residents with respect and offer friendship too. The home is upbeat, full of activities for those whoa re able to join in and aware of those who can't. After mum's fall in January which made her bed bound, every effort was made to keep her comfortable, give her company and help her relax. In her final days of life the staff gave us direct answers to our questions, paid attention to every request and dealt with our family and mum with exemplary sensitivity. Thanks to all.
My brother was a resident in Willow Green from 2008 and has received excellent care. He has suffered a number of difficult medical conditions and needed admission to hospital as a result however, he has been cared for by the staff at Willow Green in every sense of the word. In his latter days he was insistent that he wanted to stay in his own bed (at home) rather than go into hospital.
My mother has improved greatly due to the excellent staff and management you have at Willow Green. In the last 6 months. Please pass on my thanks to all the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Green.
There are no upcoming events for Willow Green.
Awards / Recognitions (2)
- 07 Dec 2023Recipient: St Martins Care Ltd
- 03 Oct 2023Recipient: St Martins Care Ltd
Accreditations
There are no accreditations posted yet for Willow Green.
Meet the Team (2)

Tom has worked within various elements of health/social care and adult social care over the past 20 years. He has considerable experience with Learning disabilities within treatment and assessments hospitals, mental health, domiciliary care and elderly care. Prior to this Tom worked within secure units for young offenders. Like many, Tom "fell into the care sector" as a career when he left the military. He was at a crossroads, not knowing what he should do next when he was offered a position within children’s services. From there he hasn't looked back, working in many roles and differing environments. Tom has continually developed new skills for each role and has always been able to bring that "something else", sharing the knowledge that he has developed along his career journey. When asked about his passion for care, Tom Says, "working within care is what I do, I can't imagine myself doing anything else. The friendships and bonds that we build with the individuals we care for are fantastic and the rewards are seeing someone thrive, witnessing someone recover from illness and being able to return home or just sharing a moment and seeing someone smile." Tom has worked for St Martins Care since April 2020, which Tom says has been great. "I’ve found that we all share the same vision which is the provision of outstanding care, this isn’t just a management ethos but the belief of all staff from the ground up. We believe that we do indeed provide excellent care but there is always room for improvement, our goal is to provide care which is perfect person-centred to each individual, care where we have full involvement of that person but care that includes families and friends and the local communities."

Kirsty began her career at North Park residential care home in 2008 and had no care experience prior to that. Her first role was as a Care Assistant within North Park looking after both general residential and dementia residents. She was supported to gain relevant qualifications and soon after was promoted to Senior Care Assistant. In 2019, Kirsty applied for and was promoted to a lead senior role and by 2020 became Deputy Manager. In 2021, Kirsty decided she needed more experience to develop her career and joined Willow Green and St Martins Care as a Senior Care Assistant. Kirsty says “I haven’t looked back since joining St Martins Care, I am now the Deputy Manager of Willow Green and I am very grateful for this opportunity. The entire team are fantastic, this includes care staff all the way to senior management. We are just one big team, we all care deeply about the roles we hold and work in partnership with families, friends and outside professionals to ensure we meet the varied needs of our residents. To nurse someone back to health, re-enable someone with mobility and to help people through some of the most trying times, is a privilege. I am very grateful to St Martins Care for this opportunity and look forward to a bright future.”
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