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Willow Green

Eastbourne Road, Darlington, Durham DL1 4ER
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Highly recommend this home to your loved ones.Carol R(Daughter of Resident/Service User)
Willow Green, Darlington
Thank you so much to everyone involved in my dad's care. I will be forever grateful.Helen D(Daughter of Resident/Service User)
Willow Green, Darlington
The staff are some of the most amazing people I have ever met.Katie B(Daughter of Resident/Service User)
Willow Green, Darlington

Willow Green is a purpose-built care home located in Darlington, close to the town centre. It has undergone some cosmetic refurbishment over the past couple of years and is a bright, modern environment with a friendly and welcoming atmosphere. Willow Green is surrounded by outside space and has large communal areas for residents to enjoy.

Care Provided by Willow Green

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Willow Green to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Thomas Horn (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (63)

Visiting

  • At St Martins Care, they understand how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. They also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, there will be no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and they are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • There is ample free on-site parking.

Willow Green Reviews (68)

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9.1

Willow Green has a Review Score of 9.1 (9.118) out of 10, based on 8 reviews in the last 2 years. Over all time Willow Green has 68 reviews.

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Review from F B (Daughter of Resident) published on 2 January 2018 Submitted via Postal Card
Overall Experience

My dad came to this home after a stay in hospital. From the first contact with the manager then onto all the nursing staff, we couldn't have asked for a better home than this. It's a lovely care home and has a homely feeling about it. I have no complaints and am very assured that my dad is getting the best care. Thank you.

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Review from B H (Son of Resident) published on 14 December 2017 Submitted via Postal Card
Overall Experience

My father has been admitted to Willow Green directly on discharge from the hospital. The manageress (and all her team) were very professional and courteous both during his care assessment and throughout the transfer itself. When an issue did appear (the call button in his room was broken), my father was moved to another room - we wish to thank the staff for all their help during a difficult time.

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Review from R T (Partner of Resident) published on 6 September 2017 Submitted via Postal Card
Overall Experience

My partner has been living at Willow Green Care Home for 10 months now and I am impressed with all the staff and care they have provided. Always with consideration and with dignity. This is maybe one of the best care homes in the vicinity.

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Review from C H (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card
Overall Experience

In the six months we have been using the home, we have found the staff very helpful and cheerful and nothing is any trouble to do you and we are very grateful for.

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Review from Roger R (Son of Resident) published on 17 May 2016 Submitted via Postal Card
Overall Experience

January 2016 and mum was transferred to Willow Green for nursing care from another care home. Originally admitted for dementia with paranoia schizophrenia, mum's physical health had deteriorated.

All of the staff at Willow Green were excellent. They provided professional, friendly and, towards the end, sensitive care. Mum passed away quietly on the 25th of April and we were extremely pleased that a member of care staff was present at the time.

I would have no hesitation recommending Willow Green to others.

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Review from L H (Daughter of Resident) published on 6 April 2016 Submitted via Postal Card
Overall Experience

The staff of Willow Green Care Home have been absolutely wonderful in their care for my mu, in the short time she spent there. They did everything they could to help her feel at home in December when she first arrived. They address residents with respect and offer friendship too. The home is upbeat, full of activities for those whoa re able to join in and aware of those who can't. After mum's fall in January which made her bed bound, every effort was made to keep her comfortable, give her company and help her relax. In her final days of life the staff gave us direct answers to our questions, paid attention to every request and dealt with our family and mum with exemplary sensitivity. Thanks to all.

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Review from Bob R (Brother of Resident) published on 22 March 2016 Submitted via Postal Card
Overall Experience

My brother was a resident in Willow Green from 2008 and has received excellent care. He has suffered a number of difficult medical conditions and needed admission to hospital as a result however, he has been cared for by the staff at Willow Green in every sense of the word. In his latter days he was insistent that he wanted to stay in his own bed (at home) rather than go into hospital.

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Review from Malcolm G (Son of Resident) published on 22 January 2016 Submitted via Postal Card
Overall Experience

My mother has improved greatly due to the excellent staff and management you have at Willow Green. In the last 6 months. Please pass on my thanks to all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (2)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd

Accreditations

There are no accreditations posted yet for Willow Green.

Meet the Team (2)

Thomas Horn
Thomas HornJob Title:Registered ManagerJoined: 2020

Tom has worked within various elements of health/social care and adult social care over the past 20 years. He has considerable experience with Learning disabilities within treatment and assessments hospitals, mental health, domiciliary care and elderly care. Prior to this Tom worked within secure units for young offenders. Like many, Tom "fell into the care sector" as a career when he left the military. He was at a crossroads, not knowing what he should do next when he was offered a position within children’s services. From there he hasn't looked back, working in many roles and differing environments. Tom has continually developed new skills for each role and has always been able to bring that "something else", sharing the knowledge that he has developed along his career journey. When asked about his passion for care, Tom Says, "working within care is what I do, I can't imagine myself doing anything else. The friendships and bonds that we build with the individuals we care for are fantastic and the rewards are seeing someone thrive, witnessing someone recover from illness and being able to return home or just sharing a moment and seeing someone smile." Tom has worked for St Martins Care since April 2020, which Tom says has been great. "I’ve found that we all share the same vision which is the provision of outstanding care, this isn’t just a management ethos but the belief of all staff from the ground up. We believe that we do indeed provide excellent care but there is always room for improvement, our goal is to provide care which is perfect person-centred to each individual, care where we have full involvement of that person but care that includes families and friends and the local communities."

Kirsty Chapman
Kirsty ChapmanJob Title:Deputy ManagerJoined: 2021

Kirsty began her career at North Park residential care home in 2008 and had no care experience prior to that. Her first role was as a Care Assistant within North Park looking after both general residential and dementia residents. She was supported to gain relevant qualifications and soon after was promoted to Senior Care Assistant. In 2019, Kirsty applied for and was promoted to a lead senior role and by 2020 became Deputy Manager. In 2021, Kirsty decided she needed more experience to develop her career and joined Willow Green and St Martins Care as a Senior Care Assistant. Kirsty says “I haven’t looked back since joining St Martins Care, I am now the Deputy Manager of Willow Green and I am very grateful for this opportunity. The entire team are fantastic, this includes care staff all the way to senior management. We are just one big team, we all care deeply about the roles we hold and work in partnership with families, friends and outside professionals to ensure we meet the varied needs of our residents. To nurse someone back to health, re-enable someone with mobility and to help people through some of the most trying times, is a privilege. I am very grateful to St Martins Care for this opportunity and look forward to a bright future.”

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