Search...

Windermere Grange

Windermere Road, Middlesbrough, Cleveland & Teesside TS5 5DH
St Martins Care Ltd Logo
Jobs
Windermere Grange logo
Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)
Windermere Grange, Middlesbrough
This care home is fantastic.Susan W(Niece of Resident/Service User)
Windermere Grange, Middlesbrough
I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)
Windermere Grange, Middlesbrough

Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.

Care Provided by Windermere Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Windermere Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Donna Jones (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (64)

Visiting

  • At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • Ample free on-site parking.

Windermere Grange Reviews (65)

Submit a Review
9.7

Windermere Grange has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Windermere Grange has 65 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Windermere Grange
Loading...
Showing 65 reviews matching selected criteria
Review from David W (Nephew of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience

The care staff here are second to none caring for my Aunty in a highly professional but personalised way throughout her stay. There were three particular ladies that were supportive throughout and especially after her passing. I would highly recommend the home to anyone. The staff here gave my Aunty a home from home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine M (Niece of Resident) published on 13 April 2018 Submitted via Postal Card
Overall Experience

My Auntie was very very happy in Windermere Grange Nursing Home. She thought the staff were very loving and caring, they were also understanding to her requirements and needs. Myself, as her niece, would like to thank all the staff and management for their support and I wish them all the best for the future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sara F (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card
Overall Experience

First impressions of this care home are that of a clean and homely environment with all effort to make improvements to the decor being made by staff. The care is of a high standard with dignity maintained at all opportunity. Excellent input from the activities team to keep all aspects of activities planned and ongoing. Person-centred care is offered and this includes activities. Management is approachable and will work with families to incorporate changes - food choices are good and varied. Good MDT relationships are maintained for wider service. Well done to all involved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Daughter of Resident) published on 21 March 2018 Submitted via Website
Overall Experience

This could be a wonderful care home if they had enough staff and resources made available for the residents. However, from my perspective I could see the majority of staff are understanding and do what they can - the big issue on the dementia floor is that there are 30+ rooms and insufficient staff to deal with the diverse needs of the residents living there. Given that this care home provides dementia care (so there is an expectation that they have lots of experience and a wealth of understanding of how to deal with the residents changing needs) we were concerned when regularly presented with 'problems/symptom changes' relating to our relative as if we should come up with answers to advise them how to cope. On a number of occasions family members spent much time researching and gaining advice from external sources so that we could provide suggestions/solutions to the staff at the care home to help them better cope with our relative!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deb S (Daughter of Resident) published on 8 November 2017 Submitted via Website
Overall Experience

The staff are extremely understanding of my father's condition and treat him with the respect that he deserves. All the family would like to thank everyone for what they do. He is very proud of his family and they have the patience to listen to repeated stories from him. Our family like to be proactive in dads life and this is acknowledged by staff and we are kept informed and welcomed by everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Windermere Grange.

Upcoming Events

There are no upcoming events for Windermere Grange.

Awards / Recognitions (2)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd

Accreditations

There are no accreditations posted yet for Windermere Grange.

Meet the Team (3)

Donna Jones
Donna JonesJob Title:Registered ManagerJoined: 2018

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola Fox
Nicola FoxJob Title:Deputy ManagerJoined: 2010

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne McIntyre
Joanne McIntyreJob Title:LD ManagerJoined: 2015

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windermere Grange to verify any information. View our terms and conditions. Windermere Grange has an Enhanced Service -more info.