Windermere Grange

Windermere Road, Middlesbrough TS5 5DH
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8.9 56 Reviews
  • Windermere Grange, Middlesbrough
Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £994
  • Self-Funded Residential Dementia Care: from £1030
  • RESPITE Self-Funded Residential Care: from £994
  • RESPITE Self-Funded Residential Dementia Care: from £1030

Accommodation
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.


Facilities
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

These prices are only a guideline, please contact Windermere Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Donna Jones (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from local authority, NHS, community and self funders accepted.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Visiting

  • At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by.
    In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure.
    St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • Ample free on-site parking.

Windermere Grange Reviews (56)

8.9

Windermere Grange has a Review Score of 8.9 (8.883) out of 10, based on 6 reviews in the last 2 years.
Over all time Windermere Grange has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windermere Grange
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Total of 56, showing 41-56
Review from Elaine G (Sister-in-law of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went up to see my sister-in-law at her new home and was so pleased. I found the staff very professional and caring. The home is beautiful so bright and fresh. I have seen a big change in my sister-in-law she seems much happier and very settled. I would like to thank everyone for the smooth transition.
Thank you.
Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from Karen A (Sister of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried about my sisters move but since she's moved the staff have reassured me that she will be happy, comfortable and happy in her new home. The staff and the home have made my sister welcome and part of the community you have which has cleared any worries I previously had.
Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from A H (Son-in-law of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly welcoming staff.
Nice rooms and amenities.
My father in law is happy where he is.
Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from Karen J (Daughter of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very happy here. Very well looked after with dignity by staff and management who also give family support.
I think activities are good but don't think they should have to budget for these themselves.
Laundry is sometimes late coming back and is sometimes lost even though there are name
tags on them or names written on them.
Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from J B (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have a very good understanding of resident's needs and go all out to ensure they receive individual care and attention. The building is welcoming, friendly and modern but also safe and secure. Very good variety of activities on offer. All staff are pleasant and will stop and chat to you.
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Review from Carol H (Daughter of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is a fantastic home for my mum. She receives all the help and support she needs. The staff go over and above their roles and are so compassionate towards my mum. She has lived there for nearly 7 years and during this time my mum has had some very difficult periods but the staff have been
amazing. Mum is in the late stages of Alzheimer’s and I wouldn’t want her to be anywhere else. The staff maintain her dignity and have always shown respect to mum and me.
Reply from Lee Fairless, Marketing Manager at Windermere Grange

Hi Carol,


Thanks so much for letting us know how much our team have been able to support you, and your family at this difficult time.


We will make sure our team at Windermere are aware of your comments.


Regards


St Martins Care

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Review from Shaun G (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have worked in the health profession for over 20 years and can happily state that this residential care home is the best I have ever been in! The staff are friendly, helpful and professional. The accommodation and facilities are excellent. Most importantly, my dad reports that he is treated with the
utmost respect and that staff go-over and above with the care/support they provide. The staff here are a credit to the organisation and I feel lucky that my dad is in their care.
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Review from Kenneth B (Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I entered this home in February 2017 and enjoyed my new experience very much but progressively owing to the shortage of carers, the feeling began to decline, however, I know the carers in position at present time, do a good job, with the only criticism being they are so tired when they go home.
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Review from J F (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring and efficient. They provided a safe environment for dad and helped him retain his dignity at all times. Friendly atmosphere. Very welcoming to visit.
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Review from Brian P (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam and I were extremely happy with the care and support we received from all of the staff. Can't praise them enough.
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Review from Eric J (Son of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 12 months. The care she receives is consistently good and is provided in a safe and dignified environment. The staff are friendly, approachable and hardworking and residents are offered a range of varied activities by the dedicated coordinators.
The interior and exterior
facilities have recently been refurbished which has further improved the care provision.
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Review from David W (Nephew of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff here are second to none caring for my Aunty in a highly professional but personalised way throughout her stay. There were three particular ladies that were supportive throughout and especially after her passing. I would highly recommend the home to anyone. The staff here gave my Aunty
a home from home.
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Review from Christine M (Niece of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Auntie was very very happy in Windermere Grange Nursing Home. She thought the staff were very loving and caring, they were also understanding to her requirements and needs. Myself, as her niece, would like to thank all the staff and management for their support and I wish them all the best for the
future.
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Review from Sara F (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impressions of this care home are that of a clean and homely environment with all effort to make improvements to the decor being made by staff. The care is of a high standard with dignity maintained at all opportunity. Excellent input from the activities team to keep all aspects of activities
planned and ongoing. Person-centred care is offered and this includes activities. Management is approachable and will work with families to incorporate changes - food choices are good and varied. Good MDT relationships are maintained for wider service. Well done to all involved.
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Review from M W (Daughter of Resident) published on 21 March 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
This could be a wonderful care home if they had enough staff and resources made available for the residents. However, from my perspective I could see the majority of staff are understanding and do what they can - the big issue on the dementia floor is that there are 30+ rooms and insufficient staff
to deal with the diverse needs of the residents living there. Given that this care home provides dementia care (so there is an expectation that they have lots of experience and a wealth of understanding of how to deal with the residents changing needs) we were concerned when regularly presented with 'problems/symptom changes' relating to our relative as if we should come up with answers to advise them how to cope. On a number of occasions family members spent much time researching and gaining advice from external sources so that we could provide suggestions/solutions to the staff at the care home to help them better cope with our relative!
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Review from Deb S (Daughter of Resident) published on 8 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extremely understanding of my father's condition and treat him with the respect that he deserves. All the family would like to thank everyone for what they do. He is very proud of his family and they have the patience to listen to repeated stories from him. Our family like to be proactive
in dads life and this is acknowledged by staff and we are kept informed and welcomed by everyone.
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Current Review Score: 8.9 (8.883)

Overview of Review Score

The Review Score of 8.9 (8.883) out of 10 for Windermere Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Windermere Grange is calculated as follows: ( (58 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.069 Points relating to the number of positive Reviews for Windermere Grange is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 6 Positive Reviews ÷ 12.8 = 0.469
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Donna

Donna Jones

Job Title: Registered Manager Joined: 2018

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola

Nicola Fox

Job Title: Deputy Manager Joined: 2010

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne

Joanne McIntyre

Job Title: LD Manager Joined: 2015

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."

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