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Windermere Grange

Windermere Road, Middlesbrough, Cleveland & Teesside TS5 5DH
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Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)
Windermere Grange, Middlesbrough
This care home is fantastic.Susan W(Niece of Resident/Service User)
Windermere Grange, Middlesbrough
I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)
Windermere Grange, Middlesbrough

Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.

Care Provided by Windermere Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Windermere Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Donna Jones (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (64)

Visiting

  • At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • Ample free on-site parking.

Windermere Grange Reviews (65)

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9.7

Windermere Grange has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Windermere Grange has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from S C (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card
Overall Experience

My mum was "bed blocking" in the hospital in the area. The council have me two days to find a home. I picked Windermere because it had good reviews, and they were not wrong. It is a lovely home, and the staff are fantastic. They work so hard not just caring but engaging with and encouraging the residents to feel a part of the Windermere family. Extremely happy my mum spent time here.

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Review from Lyndon B (Respite Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

My experience, very strange coming into a home, all the staff have been nice, informative and have done everything I've had issues with. Staff are very compassionate and I felt very safe. Staff have always said good morning, can't fault this care home.

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Review from Sue W (Daughter of Resident) published on 13 May 2021 Submitted via Website
Overall Experience

I would like to thank both the admin staff and nursing staff for their wonderful care in looking after my mum. I had a lovely indoor visit with Mum today she was very happy. Looking ahead, and restrictions easing, hopefully in the near future we can share many happy days together and enjoy more visits. Windermere staff always excel with their care and are always happy to help with any issues that may arise.

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Review from Claire O (Daughter-in-law of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

We had a socially distanced visit with my mother-in-law in the visiting room this week. The staff allowed us to visit outside normal visiting times to accommodate my husband's work restrictions. The staff member was very welcoming. As we did not have access to the rest of the home, one of the carers popped in to make sure my mother-in-law was OK, after about fifteen minutes. The staff have always done as much as they could through the pandemic to allow as much communication as possible with loved ones.

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Review from June W (Sister of Resident) published on 19 August 2020 Submitted via Postal Card
Overall Experience

No faults at all at Windermere Grange and we are kept notified weekly about the home and what information we need to hear. My brother and the other patients are well looked after and we have no worries. My brother is extremely happy there and I am amazed about the way he has settled in. Previously he would turn every offer of help down. The staff are all good and efficient.

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Review from T D (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card
Overall Experience

I find Windermere Grange care home a wonderful place. All the staff are helpful, caring and considerate; going way and beyond to help and assist. The overall standard is excellent.

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Review from Sheila N (Respite Resident) published on 7 January 2020 Submitted via Postal Card
Overall Experience

Looked after with care and love. My husband was well looked after.

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Review from J R (Daughter of Resident) published on 10 September 2019 Submitted via Website
Overall Experience

My mother has been in the home since the end of March 2019 and I cannot praise the staff enough for making my mum feel safe and secure. My mum's mood and wellbeing is improving through the support and encouragement she receives from all volunteers/staff. The home is friendly, bright, airy and very clean and always very welcoming to visitors and family members. The cooks are wonderful who provide a wide variety of well-balanced meals throughout the day. I would very much recommend Windermere Grange for anyone looking to have their loved ones to be looked after.

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Review from Marie S (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card
Overall Experience

Good care home. Free to walk around to and from room. Clean and tidy. Food is varied and good.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate all feedback.

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Review from Elaine G (Sister-in-law of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

I went up to see my sister-in-law at her new home and was so pleased. I found the staff very professional and caring. The home is beautiful so bright and fresh. I have seen a big change in my sister-in-law she seems much happier and very settled. I would like to thank everyone for the smooth transition. Thank you.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from Karen A (Sister of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience

I was worried about my sisters move but since she's moved the staff have reassured me that she will be happy, comfortable and happy in her new home. The staff and the home have made my sister welcome and part of the community you have which has cleared any worries I previously had.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from A H (Son-in-law of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience
Friendly welcoming staff.
Nice rooms and amenities.

My father in law is happy where he is.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from Karen J (Daughter of Resident) published on 5 March 2019 Submitted via Postal Card
Overall Experience
My father is very happy here. Very well looked after with dignity by staff and management who also give family support.
I think activities are good but don't think they should have to budget for these themselves.

Laundry is sometimes late coming back and is sometimes lost even though there are name tags on them or names written on them.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your review, we really appreciate your feedback.

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Review from J B (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card
Overall Experience

The staff have a very good understanding of resident's needs and go all out to ensure they receive individual care and attention. The building is welcoming, friendly and modern but also safe and secure. Very good variety of activities on offer. All staff are pleasant and will stop and chat to you.

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Review from Carol H (Daughter of Resident) published on 2 October 2018 Submitted via Website
Overall Experience

The care home is a fantastic home for my mum. She receives all the help and support she needs. The staff go over and above their roles and are so compassionate towards my mum. She has lived there for nearly 7 years and during this time my mum has had some very difficult periods but the staff have been amazing. Mum is in the late stages of Alzheimer’s and I wouldn’t want her to be anywhere else. The staff maintain her dignity and have always shown respect to mum and me.

Reply from Lee Fairless, Marketing Manager at Windermere Grange

Hi Carol,

Thanks so much for letting us know how much our team have been able to support you, and your family at this difficult time.

We will make sure our team at Windermere are aware of your comments.

Regards

St Martins Care

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Review from Shaun G (Son of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

I have worked in the health profession for over 20 years and can happily state that this residential care home is the best I have ever been in! The staff are friendly, helpful and professional. The accommodation and facilities are excellent. Most importantly, my dad reports that he is treated with the utmost respect and that staff go-over and above with the care/support they provide. The staff here are a credit to the organisation and I feel lucky that my dad is in their care.

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Review from Kenneth B (Resident / Service User) published on 23 May 2018 Submitted via Postal Card
Overall Experience

I entered this home in February 2017 and enjoyed my new experience very much but progressively owing to the shortage of carers, the feeling began to decline, however, I know the carers in position at present time, do a good job, with the only criticism being they are so tired when they go home.

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Review from J F (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card
Overall Experience

Staff very caring and efficient. They provided a safe environment for dad and helped him retain his dignity at all times. Friendly atmosphere. Very welcoming to visit.

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Review from Brian P (Son of Resident) published on 17 May 2018 Submitted via Postal Card
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My mam and I were extremely happy with the care and support we received from all of the staff. Can't praise them enough.

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Review from Eric J (Son of Resident) published on 17 May 2018 Submitted via Postal Card
Overall Experience
My mother has been a resident for 12 months. The care she receives is consistently good and is provided in a safe and dignified environment. The staff are friendly, approachable and hardworking and residents are offered a range of varied activities by the dedicated coordinators.

The interior and exterior facilities have recently been refurbished which has further improved the care provision.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Windermere Grange.

Upcoming Events

There are no upcoming events for Windermere Grange.

Awards / Recognitions (2)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd

Accreditations

There are no accreditations posted yet for Windermere Grange.

Meet the Team (3)

Donna Jones
Donna JonesJob Title:Registered ManagerJoined: 2018

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola Fox
Nicola FoxJob Title:Deputy ManagerJoined: 2010

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne McIntyre
Joanne McIntyreJob Title:LD ManagerJoined: 2015

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."

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