
Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)

This care home is fantastic.Susan W(Niece of Resident/Service User)

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)

Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)

This care home is fantastic.Susan W(Niece of Resident/Service User)

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)

Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.
Care Provided by Windermere Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Contact Windermere Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Martins Care Ltd
- Private Owned
Person in charge
- Donna Jones (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (64)
Visiting
- At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.
Parking
- Ample free on-site parking.
Windermere Grange Reviews (65)
Windermere Grange has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years.
Over all time Windermere Grange has 65 reviews.
My mum was "bed blocking" in the hospital in the area. The council have me two days to find a home. I picked Windermere because it had good reviews, and they were not wrong. It is a lovely home, and the staff are fantastic. They work so hard not just caring but engaging with and encouraging the residents to feel a part of the Windermere family. Extremely happy my mum spent time here.
My experience, very strange coming into a home, all the staff have been nice, informative and have done everything I've had issues with. Staff are very compassionate and I felt very safe. Staff have always said good morning, can't fault this care home.
I would like to thank both the admin staff and nursing staff for their wonderful care in looking after my mum. I had a lovely indoor visit with Mum today she was very happy. Looking ahead, and restrictions easing, hopefully in the near future we can share many happy days together and enjoy more visits. Windermere staff always excel with their care and are always happy to help with any issues that may arise.
We had a socially distanced visit with my mother-in-law in the visiting room this week. The staff allowed us to visit outside normal visiting times to accommodate my husband's work restrictions. The staff member was very welcoming. As we did not have access to the rest of the home, one of the carers popped in to make sure my mother-in-law was OK, after about fifteen minutes. The staff have always done as much as they could through the pandemic to allow as much communication as possible with loved ones.
No faults at all at Windermere Grange and we are kept notified weekly about the home and what information we need to hear. My brother and the other patients are well looked after and we have no worries. My brother is extremely happy there and I am amazed about the way he has settled in. Previously he would turn every offer of help down. The staff are all good and efficient.
I find Windermere Grange care home a wonderful place. All the staff are helpful, caring and considerate; going way and beyond to help and assist. The overall standard is excellent.
Looked after with care and love. My husband was well looked after.
My mother has been in the home since the end of March 2019 and I cannot praise the staff enough for making my mum feel safe and secure. My mum's mood and wellbeing is improving through the support and encouragement she receives from all volunteers/staff. The home is friendly, bright, airy and very clean and always very welcoming to visitors and family members. The cooks are wonderful who provide a wide variety of well-balanced meals throughout the day. I would very much recommend Windermere Grange for anyone looking to have their loved ones to be looked after.
Good care home. Free to walk around to and from room. Clean and tidy. Food is varied and good.
Thank you for your review, we really appreciate all feedback.
I went up to see my sister-in-law at her new home and was so pleased. I found the staff very professional and caring. The home is beautiful so bright and fresh. I have seen a big change in my sister-in-law she seems much happier and very settled. I would like to thank everyone for the smooth transition. Thank you.
Thank you for your review, we really appreciate your feedback.
I was worried about my sisters move but since she's moved the staff have reassured me that she will be happy, comfortable and happy in her new home. The staff and the home have made my sister welcome and part of the community you have which has cleared any worries I previously had.
Thank you for your review, we really appreciate your feedback.
Nice rooms and amenities.
My father in law is happy where he is.
Thank you for your review, we really appreciate your feedback.
I think activities are good but don't think they should have to budget for these themselves.
Laundry is sometimes late coming back and is sometimes lost even though there are name tags on them or names written on them.
Thank you for your review, we really appreciate your feedback.
The staff have a very good understanding of resident's needs and go all out to ensure they receive individual care and attention. The building is welcoming, friendly and modern but also safe and secure. Very good variety of activities on offer. All staff are pleasant and will stop and chat to you.
The care home is a fantastic home for my mum. She receives all the help and support she needs. The staff go over and above their roles and are so compassionate towards my mum. She has lived there for nearly 7 years and during this time my mum has had some very difficult periods but the staff have been amazing. Mum is in the late stages of Alzheimer’s and I wouldn’t want her to be anywhere else. The staff maintain her dignity and have always shown respect to mum and me.
Hi Carol,
Thanks so much for letting us know how much our team have been able to support you, and your family at this difficult time.
We will make sure our team at Windermere are aware of your comments.
Regards
St Martins Care
I have worked in the health profession for over 20 years and can happily state that this residential care home is the best I have ever been in! The staff are friendly, helpful and professional. The accommodation and facilities are excellent. Most importantly, my dad reports that he is treated with the utmost respect and that staff go-over and above with the care/support they provide. The staff here are a credit to the organisation and I feel lucky that my dad is in their care.
I entered this home in February 2017 and enjoyed my new experience very much but progressively owing to the shortage of carers, the feeling began to decline, however, I know the carers in position at present time, do a good job, with the only criticism being they are so tired when they go home.
Staff very caring and efficient. They provided a safe environment for dad and helped him retain his dignity at all times. Friendly atmosphere. Very welcoming to visit.
My mam and I were extremely happy with the care and support we received from all of the staff. Can't praise them enough.
The interior and exterior facilities have recently been refurbished which has further improved the care provision.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windermere Grange.
There are no upcoming events for Windermere Grange.
Awards / Recognitions (2)
- 07 Dec 2023Recipient: St Martins Care Ltd
- 03 Oct 2023Recipient: St Martins Care Ltd
Accreditations
There are no accreditations posted yet for Windermere Grange.
Meet the Team (3)

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."
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