
Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)

This care home is fantastic.Susan W(Niece of Resident/Service User)

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)

Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)

This care home is fantastic.Susan W(Niece of Resident/Service User)

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)

Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.
Care Provided by Windermere Grange
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.
The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).
Contact Windermere Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Martins Care Ltd
- Private Owned
Person in charge
- Donna Jones (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (64)
Visiting
- At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.
Parking
- Ample free on-site parking.
Windermere Grange Reviews (65)
Windermere Grange has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years.
Over all time Windermere Grange has 65 reviews.
Very clean.
My Aunty feels a lot happier in this care home.
Thank you for your lovely review Carol, we are pleased to hear your Aunty is happy at Windermere Grange.
Well cared for home.
Thank you for your lovely review Susan, we are pleased to hear you were happy with the care your in-laws received and now your aunt is receiving whilst staying at Windermere Grange. We are always happy to welcome you to the home.
Windermere Grange is a very friendly care home. Our visits are very good. We get a good welcome from the staff. It's very clean and very safe for the residents and the rooms are very good. Always look forward to visiting.
Thank you for your lovely review Donald, we are pleased to hear you are always welcomed by the team when visiting and that you look forward to visiting the home.
I cannot praise enough the standard of care Mum received from all of the staff. Really treated Mum well and allayed her fears. The food, accommodation, in fact, everything was of an exceptional standard. Mum is home now thanks to the loving care she received. Thank you so much for looking after her.
Thank you for your lovely review, we are pleased to hear you were happy with the care your mum received whilst staying at Windermere Grange and we hope that she is keeping well.
My mother was in Windermere Grange Care Home for rehabilitation after leaving hospital. I cannot praise the facilities enough, especially the staff. Every member of staff was amazing and really looked after her with care and humour. They made her stay enjoyable and also made myself and other family members welcome.
Thank you for your lovely review, Wilhelmina, we are pleased to hear you were happy with the care your mother received at Windermere Grange and that you and your family were made to feel welcome when visiting the home.
I had resided at Windermere Grange Care Home for a couple of weeks before going home for Christmas, I can't fault the staff and management for all the support I received during my stay, food was good and entertainment was available. I would recommend Windermere Grange Care Home to friends and relatives, thank you for all your support in moving me back to my home town.
Thank you for your feedback, we are so pleased you enjoyed your stay at Windermere Grange Care Home and that you were happy with the support you received from the management and team within the home.
Important for memory loss. Toilet and cupboard facilities and plugs.
Parking outside. Garden view.
My mother who suffers from Dementia has tried several care homes, including the top 5* places. I always say the most important thing for my mother and I are the staff and the interaction they provide. At Windermere Grange, the staff excel in care and dignity. I would recommend Windermere Grange for peace of mind for everyone.
My son has settled very well in Windermere Grange Care Home.
We were made very welcome. The carers in the home could have not been any more helpful. They listened to what my mam wanted and the care she received was excellent. The carers went above and beyond to meet my mam's needs without taking away her independence and more importantly respected her dignity.
On admission, the home manager stayed almost 2 hours over her finish time to make sure Mam was settled and we understood all the facilities the home had to offer.
I would not hesitate to recommend Windermere Grange to people who need care for loved ones.
My mam lived at Windermere Grange for fifteen months following a decline in her health. The home was well run and we were kept informed about her health. The accommodation was pleasant and the staff were excellent. Although my mam was quite a shy person, they encouraged her to join in with social and craft activities, which she enjoyed. The management bent over backwards to accommodate my brother coming up from London to visit her when he could. Most importantly, the staff attending her were superb.
Usually, you can park near. Very clean on all our visits.
Able to anticipate and address needs.
From the first time, the manager met My Aunt we were all reassured.
Windermere Grange looked after my mum, who sadly passed away in April 2020. When Dad needed care, it was the first place I went to and was so relieved when they said that they could accommodate him. Dad is familiar with the home, and most of the staff, and has settled in really well. After two bad falls at his home in 5 days, resulting in a broken hip with the second, the relief that I and my brothers feel in knowing that he is being taken well care of is difficult to put into words. He is now safe; in safe hands. I can't thank them enough.
My uncle has been cared for at Windermere Grange for over two years and during that time he has always looked well cared for and happy. The home is clean, tidy and well organised. The staff have always been caring, friendly, helpful and professional. When his health deteriorated he was cared for with gentle dignity. During this time my family were supported with care and compassion. We have never had any concerns or worries and have valued the care the home gave my uncle at all times.
My father was discharged from hospital to Windermere Grange for assessment. I was very apprehensive but was soon put at ease by the wonderful staff and their dedication to the residents. Nothing was too much trouble and maintenance were so helpful. Thanks to everyone for making this transition so much easier for us!
My nana moved into this home in October I was very scared about leaving her. The staff in this service have been nothing but amazing from the day we got shown around. The whole building is immaculate and it’s bright, white and open which was good for my nana. Nothing is a trouble and the staff are brilliant, nothing is an issue. I can settle knowing my nana is in the best possible hands. It’s a homely, welcoming place and I’m glad my nana has found her new home! Brilliant work from team Windermere.
The family are happy that we chose Windermere Grange and would happily recommend it to others.
I visited my mum from London and wanted to maximise my time in Middlesbrough, wishing to see her on three consecutive days. The manager/staff were extremely accommodating in planning my time and clarity of what was needed. Whilst there it was obvious Mam was getting excellent care in an excellent facility. Thank you!
Looked at a few care homes with a friend and liked Windermere from walking through the front entrance, bright, spacious, clean and friendly staff. Rooms are a decent size with nice furniture. The decor along the corridors and sitting areas on the dementia floor are lovely. Nothing seems to be too much trouble if you need help the staff are there quick. Nice to see my friend can finally settle knowing her Mam is looked after well.
Amazing. From walking in the door, knew this was the care home for Mam, 87, with dementia. Staff from top to cleaners all great, greet you with a smile, work as a team. Nothing is too much trouble. If you need help, press the button and there ASAP. Room lovely, nice furniture. Mam settled great. After 6-years of caring for Mam, I can now sleep at night knowing Mam is safe and being well looked after. Thank you all so much for giving me my life back.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windermere Grange.
There are no upcoming events for Windermere Grange.
Awards / Recognitions (2)
- 07 Dec 2023Recipient: St Martins Care Ltd
- 03 Oct 2023Recipient: St Martins Care Ltd
Accreditations
There are no accreditations posted yet for Windermere Grange.
Meet the Team (3)

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windermere Grange to verify any information. View our terms and conditions. Windermere Grange has an Enhanced Service -more info.