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Windermere Grange

Windermere Road, Middlesbrough, Cleveland & Teesside TS5 5DH
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Our time here has been wonderful. All the staff have been terrific.Margaret F(Resident / Service User)
Windermere Grange, Middlesbrough
This care home is fantastic.Susan W(Niece of Resident/Service User)
Windermere Grange, Middlesbrough
I would not hesitate to recommend Windermere Grange to people who need care for loved ones.Andrea M(Respite Resident/Service User)
Windermere Grange, Middlesbrough

Windermere Grange is a purpose-built care home located in the Linthorpe area of Middlesbrough and has close links with the Linthorpe community. It is a bright, modern environment with a friendly and welcoming atmosphere. Windermere Grange has a small, well-maintained garden and a variety of communal spaces for residents to enjoy.

Care Provided by Windermere Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Accommodation

The care home has spacious bedrooms that are fully furnished with en-suite facilities, several have Juliet balconies overlooking the gardens. There are comfortable communal lounges with space to chat to friends or more privately with family. There are easily accessible bathing and shower rooms with specialist equipment and lift access on each floor. Spacious dining rooms with the facilities for families to make their own refreshments and beautifully presented gardens.

Facilities

The kitchen produces delicious home cooked traditional food and additional menu choices. There is unlimited free Wi-Fi internet access. Specialist equipment can be provided after appropriate assessment. A full laundry service is provided. Other facilities such as hairdressing, chiropody, eye tests and dental care are available (at an additional charge).

Contact Windermere Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Donna Jones (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (64)

Visiting

  • At St Martins Care, it's understood how important it is for families to maintain contact with their loved ones and the importance of the sustained and supported involvement of a resident’s families and friends. The home also recognise that residents should have full choice over who they wish to see or be visited by. In normal circumstances, no restrictions on visiting hours other than those requested by residents collectively or individually. The only exception may be in the incidence of an infection outbreak, where staff will refer to the Outbreak Management and Isolation Nursing Policy and Procedure. St Martins Care Limited will always have regard for the current national guidance in relation to visiting rights and are determined to do all they can to ensure families see their loved ones as much as possible.

Parking

  • Ample free on-site parking.

Windermere Grange Reviews (65)

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9.7

Windermere Grange has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Windermere Grange has 65 reviews.

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Review from Carol C (Niece of Resident) published on 6 July 2023 Submitted via Postal Card
Overall Experience
Very friendly staff.
Very clean.

My Aunty feels a lot happier in this care home.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your lovely review Carol, we are pleased to hear your Aunty is happy at Windermere Grange.

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Review from Susan W (Niece of Resident) published on 30 June 2023 Submitted via Postal Card
Overall Experience
This care home is fantastic. I had my in-laws here and it was first on my list for my aunt. I wouldn't put her anywhere else. The staff, from carers, management, cleaners and cooks are 100%. I know she will be well taken care of here. If my time came I would also come here as well.

Well cared for home.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your lovely review Susan, we are pleased to hear you were happy with the care your in-laws received and now your aunt is receiving whilst staying at Windermere Grange. We are always happy to welcome you to the home.

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Review from Donald W (Nephew of Resident) published on 30 June 2023 Submitted via Postal Card
Overall Experience

Windermere Grange is a very friendly care home. Our visits are very good. We get a good welcome from the staff. It's very clean and very safe for the residents and the rooms are very good. Always look forward to visiting.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your lovely review Donald, we are pleased to hear you are always welcomed by the team when visiting and that you look forward to visiting the home.

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Review from J W (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience
My mum, aged 89, had a fall and was admitted to hospital before being taken into the home for six weeks of rehab/physio.

I cannot praise enough the standard of care Mum received from all of the staff. Really treated Mum well and allayed her fears. The food, accommodation, in fact, everything was of an exceptional standard. Mum is home now thanks to the loving care she received. Thank you so much for looking after her.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your lovely review, we are pleased to hear you were happy with the care your mum received whilst staying at Windermere Grange and we hope that she is keeping well.

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Review from Wilhelmina G (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card
Overall Experience

My mother was in Windermere Grange Care Home for rehabilitation after leaving hospital. I cannot praise the facilities enough, especially the staff. Every member of staff was amazing and really looked after her with care and humour. They made her stay enjoyable and also made myself and other family members welcome.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your lovely review, Wilhelmina, we are pleased to hear you were happy with the care your mother received at Windermere Grange and that you and your family were made to feel welcome when visiting the home.

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Review from P C (Respite Resident) published on 20 April 2023 Submitted via Website
Overall Experience

I had resided at Windermere Grange Care Home for a couple of weeks before going home for Christmas, I can't fault the staff and management for all the support I received during my stay, food was good and entertainment was available. I would recommend Windermere Grange Care Home to friends and relatives, thank you for all your support in moving me back to my home town.

Reply from Cassie Schofield, Head Office Admin at Windermere Grange

Thank you for your feedback, we are so pleased you enjoyed your stay at Windermere Grange Care Home and that you were happy with the support you received from the management and team within the home.

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Review from Angela D (Wife of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience
Clean tidy good service. Reception taxi return. Colour TV.
Important for memory loss. Toilet and cupboard facilities and plugs.

Parking outside. Garden view.

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Review from D S (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card
Overall Experience

My mother who suffers from Dementia has tried several care homes, including the top 5* places. I always say the most important thing for my mother and I are the staff and the interaction they provide. At Windermere Grange, the staff excel in care and dignity. I would recommend Windermere Grange for peace of mind for everyone.

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Review from May S (Mother of Resident) published on 7 December 2022 Submitted via Postal Card
Overall Experience

My son has settled very well in Windermere Grange Care Home.

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Review from Andrea M (Respite Resident) published on 27 October 2022 Submitted via Website
Overall Experience
My mam was in Windermere Grange for rehabilitation care. Following a stay in the hospital.
We were made very welcome. The carers in the home could have not been any more helpful. They listened to what my mam wanted and the care she received was excellent. The carers went above and beyond to meet my mam's needs without taking away her independence and more importantly respected her dignity.
On admission, the home manager stayed almost 2 hours over her finish time to make sure Mam was settled and we understood all the facilities the home had to offer.

I would not hesitate to recommend Windermere Grange to people who need care for loved ones.

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Review from Kathleen C (Daughter of Resident) published on 10 June 2022 Submitted via Postal Card
Overall Experience

My mam lived at Windermere Grange for fifteen months following a decline in her health. The home was well run and we were kept informed about her health. The accommodation was pleasant and the staff were excellent. Although my mam was quite a shy person, they encouraged her to join in with social and craft activities, which she enjoyed. The management bent over backwards to accommodate my brother coming up from London to visit her when he could. Most importantly, the staff attending her were superb.

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Review from H R (Niece of Resident) published on 25 April 2022 Submitted via Website
Overall Experience
Very reassuring. My Aunt immediately looked and felt better. The staff always say hello and are welcoming. The food looked plentiful.
Usually, you can park near. Very clean on all our visits.
Able to anticipate and address needs.

From the first time, the manager met My Aunt we were all reassured.

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Review from Deborah W (Daughter of Resident) published on 11 April 2022 Submitted via Website
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Windermere Grange looked after my mum, who sadly passed away in April 2020. When Dad needed care, it was the first place I went to and was so relieved when they said that they could accommodate him. Dad is familiar with the home, and most of the staff, and has settled in really well. After two bad falls at his home in 5 days, resulting in a broken hip with the second, the relief that I and my brothers feel in knowing that he is being taken well care of is difficult to put into words. He is now safe; in safe hands. I can't thank them enough.

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Review from Janet J (Niece of Resident) published on 4 April 2022 Submitted via Postal Card
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My uncle has been cared for at Windermere Grange for over two years and during that time he has always looked well cared for and happy. The home is clean, tidy and well organised. The staff have always been caring, friendly, helpful and professional. When his health deteriorated he was cared for with gentle dignity. During this time my family were supported with care and compassion. We have never had any concerns or worries and have valued the care the home gave my uncle at all times.

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Review from Alison F (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card
Overall Experience

My father was discharged from hospital to Windermere Grange for assessment. I was very apprehensive but was soon put at ease by the wonderful staff and their dedication to the residents. Nothing was too much trouble and maintenance were so helpful. Thanks to everyone for making this transition so much easier for us!

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Review from L D (Granddaughter of Resident) published on 5 January 2022 Submitted via Website
Overall Experience

My nana moved into this home in October I was very scared about leaving her. The staff in this service have been nothing but amazing from the day we got shown around. The whole building is immaculate and it’s bright, white and open which was good for my nana. Nothing is a trouble and the staff are brilliant, nothing is an issue. I can settle knowing my nana is in the best possible hands. It’s a homely, welcoming place and I’m glad my nana has found her new home! Brilliant work from team Windermere.

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Review from Stephen L (Son of Resident) published on 31 December 2021 Submitted via Website
Overall Experience
My dad went into Windermere Grange during the pandemic 'lockdown'. We were unable to visit the home prior to his placement, so it was difficult to know if we were making the right choice for him. Once we were allowed to visit him inside the home, it was apparent that he was well settled and was receiving the care that he needed. The staff are very helpful and seem to have built a good rapport with Dad.

The family are happy that we chose Windermere Grange and would happily recommend it to others.

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Review from Gary W (Son of Resident) published on 8 December 2021 Submitted via Postal Card
Overall Experience

I visited my mum from London and wanted to maximise my time in Middlesbrough, wishing to see her on three consecutive days. The manager/staff were extremely accommodating in planning my time and clarity of what was needed. Whilst there it was obvious Mam was getting excellent care in an excellent facility. Thank you!

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Review from Bev H (Friend of Resident) published on 1 December 2021 Submitted via Website
Overall Experience

Looked at a few care homes with a friend and liked Windermere from walking through the front entrance, bright, spacious, clean and friendly staff. Rooms are a decent size with nice furniture. The decor along the corridors and sitting areas on the dementia floor are lovely. Nothing seems to be too much trouble if you need help the staff are there quick. Nice to see my friend can finally settle knowing her Mam is looked after well.

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Review from Denise D (Daughter of Resident) published on 5 November 2021 Submitted via Postal Card
Overall Experience

Amazing. From walking in the door, knew this was the care home for Mam, 87, with dementia. Staff from top to cleaners all great, greet you with a smile, work as a team. Nothing is too much trouble. If you need help, press the button and there ASAP. Room lovely, nice furniture. Mam settled great. After 6-years of caring for Mam, I can now sleep at night knowing Mam is safe and being well looked after. Thank you all so much for giving me my life back.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (2)

  • 07 Dec 2023Recipient: St Martins Care Ltd
  • 03 Oct 2023Recipient: St Martins Care Ltd

Accreditations

There are no accreditations posted yet for Windermere Grange.

Meet the Team (3)

Donna Jones
Donna JonesJob Title:Registered ManagerJoined: 2018

Donna has been employed by St Martins Care since January 2018, initially on a temporary basis to support the manager at the time and she is still with us but now as the home manager. Donna's career path has always been in care. After leaving school she joined a youth training scheme which involved “calling in” on the elderly. It may have been a call to have a cuppa and a chat or take an elderly person to the local shop for bits and bobs and she really enjoyed it. College and studies in health and social care followed. Donna's career in social care proper started in 2009 as a care assistant. After her children grew up, Donna was proud to continue her studies and completed Access to Nursing Course, NVQ level 2, 3 and 5 which provided her with the qualifications to be where and who she is today. Donna is living proof that care assistants can, with the right support, progress to a registered managers position. When asked about her plans for Windermere Grange, Donna says "Windermere Grange has that homely feel as soon as you walk in. I want that to continue whilst delivering the kindest care possible."

Nicola Fox
Nicola FoxJob Title:Deputy ManagerJoined: 2010

Nicola has worked in adult social care for over 20 years and has worked for St Martins Care for over 10 years. She did leave to try a different career path but found that it was not for her and she quickly returned to Windermere Grange because, she says, "this is my home". Nicola is the perfect example of the career progression that is possible in adult social care and at St Martins Care. Nicola started her career in care as a Care Assistant with no qualifications, obtained her NVQ 2 and NVQ 3 which enabled her to progress initially to Acting Senior for a year before being promoted to Senior Carer with her own team. After that, Nicola moved into the role of Deputy Manager in 2018 and still continuing to progress further. When asked why she wants to work in adult social care, Nicola explains, "I first started my care worker position in 2000 as I felt I could make some changes to the lives of those who required 24 hour support, and implement continuity and structure for those we support." Commenting on her career aspirations, Nicola says. "I have recently completed my NVQ 5 (Management and Leadership) as there is always room to progress your career with St Martins Care. I feel I can improve the quality of care for those we support at Windermere Grange care home, and that we can maintain and develop a comfortable homely setting for those who reside here. We want to create a real "home from home" experience. I feel good structure and support for those who reside at Windermere Grange is vitally important so that we are able to stimulate and motivate those we support, encouraging them to remain as independent as possible."

Joanne McIntyre
Joanne McIntyreJob Title:LD ManagerJoined: 2015

Joanne has worked in social care for 14 years most of that time with adults with learning disabilities. When Joanne first applied to work in social care she felt that she had the skills to support and help people. Time has proven her right and this soon became her passion and she has never looked back. Joanne joined St Martins Care in June 2015 and has been the manager of the Learning Disabilities unit at Windermere Grange since then. When asked about her role at St Martins Care, Joanne says, "My job is my passion and every day I learn something new. We laugh, we cry and, where we can, we laugh some more. Every individual we support is just that, an individual, and supported to live a full and meaningful life and always encouraged to reach for the sky. The look of joy at a new achievement, however big or small, and the feeling that gives is why I come to work each day." When asked about her vision for the Windermere Grange LD Unit, Joanne is clear, "To always put people first and share their vision for their home."

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