Submit a Review for Yaxley House Care Home
Church Lane, Yaxley, Eye, IP23 8BU
View full details of Yaxley House Care HomeLatest Reviews for Yaxley House Care Home
30 December 2025
We always get a very warm welcome from the manager and all the members of staff when we visit Mum at Yaxley House.
Everyone knows Mum by name which is lovely to hear.
The activities team have certainly got Mum engaged with joining in with a wide variety of activities, which we never managed, so well
done.
It always smells clean, and the housekeeping team are constantly ensuring it keeps that way.
The overall ethos is that this IS Mums home and we can visit whenever and bring the dogs in as well. Not forgetting getting a cuppa and biscuits, just like at home.
So an overall lovely place for Mum to live - thank you Yaxley House
29 December 2025
My 97 year old nan moved in a few weeks ago.she has settled in extremely well with all the care from the staff who have made her feel very welcome.we have found the staff very friendly and caring.she has a nice clean room with all the facilities that she needs.My nan is also enjoying her meals where
she can eat in the dining room or in her room which ever she prefers to do.
17 December 2025
Yaxley House is well run. The staff are very good.
03 December 2025
Yaxley House proved ideal for my weeks convalescence after a major operation. The caring staff are exceptional, so friendly, helpful and professional. The beautiful rectangular courtyard is a lovely place to walk and enjoy fresh air. My main wish was that the rooms had a shower in their ensuite.
Above all, it is the wonderful staff that make the Yaxley House special.
25 November 2025
Very kind care staff, very clean the only let down was the food and drink vegetarian option was the same each day for the 7 days mum was in your care.
28 April 2025
I am sorry to say that Yaxley did not comply with my father's wishes and completely disregarded his respect form.
They did not put his best interests first and did not consider the longer term implications of their actions. They allowed him to be taken into hospital even though he did not wish to
go, they failed to contact me.
The manager at the time was rude, unprofessional and unable to answer my questions or reply to my emails. This led to us leaving within a week, we no longer had trust or confidence in the home.
I have since raised a complaint which I have been waiting over two months to get any answers from I am incredibly disappointed and frustrated with the system! The care staff at Yaxley are very kind and compassionate people but there simply are not enough of them and they are not properly supported.
During our time at Yaxley we saw four changes in management each with fresh ideas and promises but sadly none came to fruition. Deeply saddened by the experience.
19 March 2025
A fantastic care home with friendly and supportive staff. We are always greeted with a smile from all staff and nothing is too much trouble.
They have made the transition from hospital to care home so much easier for dad and also his loved ones.
31 January 2025
My father is a full-time resident at Yaxley Care Home in Suffolk. Dad has dementia, so he needs a lot of care. In the 18 months since Dad became a resident, I am in awe at the level of attention he has received. Dad is treated like a beloved family member. The staff know him well and joke with him
constantly. I ask my dad constantly if he is happy. Without any doubt, my dad is adamant that Yaxley is the place for him. Also, Yaxley has a great programme of activities that, fortunately, Dad is able to enjoy.
22 January 2025
The stand out aspect of the care at Yaxley House is the warm and positive attitude of the staff. The combination of a modern wing with a traditional building allows residents to go outdoors but remain within the safe area. I have always found the home to be spotlessly clean and I was surprised on my
first visit to find that it does not smell like a care home. My father has been a resident for nearly two years and I have always observed him to but treated with respect by warm and friendly staff, even when his condition makes this very difficult. I have always made welcome to visit and be involved as much or as little as I wish with his care. The food is very good, always a choice of two different dishes. Sharing lunch with my father is one of my few ways to interact with him and the quality of the food makes this much easier! I have never regretted my decision to move my father to Yaxley and would make exactly the same decision today.
10 May 2024
This is such a wonderful care home. I'm so pleased to have Dad here. The staff are lovely, kind and helpful plus make me feel very welcome when I come and visit. The activities are amazing too. So much goes on in Yaxley during the week. Bingo, armchair exercises, singing and live music. Dad has also
taken up playing the guitar again, which has been encouraged by Yaxley and due to his love of music - they have taken him out on a number of trips. We are so fortunate to have found Yaxley. We receive many photos of Dad enjoying himself and I couldn't be more happy.
26 January 2024
I can’t thank the staff at Yaxley enough, they look after my uncle with such care and attention. He loves the activities, the food has improved dramatically over the last few months and it’s in a beautiful location in the countryside. It’s also lovely to visit them as the staff are so friendly.
Thanks all.
22 January 2024
The setting of Yaxley House is rural and secluded with normal security arrangements you would expect to keep residents secure. Some rooms are en-suite, others share communal bathrooms. The home is warm and clean. Regular entertainment is provided and trips out for the residents and if you wish to
take your loved ones out yourself there is also that option. Yaxley really shines in the care they provide. My mum recently moved here following a stroke which has been difficult for her, no longer living independently. Equally, it has been quite traumatic for us her close family too. The staff at Yaxley have done so much in so many ways to make the transition as painless as possible for all of us. All staff without exception exude kindness and concern. They all go above and beyond to make certain that my mum and her family are supported. It is difficult to praise them enough. I know with certainty that Mum is being looked after with kindness and that she is safe, secure and eating properly.
22 January 2024
My grandad was in Yaxley House for respite care over Christmas and new year. The staff were so attentive to him, especially the carers, nothing was too troublesome at all. He got to do loads of activities and we managed to get lots of meetings with management to talk about his care as well.
08 January 2024
It has been hard for Mum to move from home where she had lived for 56 years and to accept she needed a higher level of care. I have found all the staff really helpful, friendly, caring and considerate to her needs. Mum is quite a private person and the team has recognised this. They keep me updated
with any concerns they have and resolutions. Since she arrived in November I have seen her smile far more than she had for a long time and it is lovely to see.
05 January 2024
Excellent staff who are knowledgeable, caring and supportive.
For December 2023 a Christmas program was prepared for each day of the month and sent to family members, who were invited to join in any of the activities. These included an Open House with cheese and wine, carol singing and Christmas
crafts.
My mother, even at the age of 101, was able to enjoy many of these activities and still experience a traditional Christmas.
04 January 2024
Always a friendly welcome at Yaxley House, the staff are attentive to the residents' needs and go above and beyond to ensure the residents' comfort as well as their visitors'. We are always made to feel very welcome, and greeted with smile. My grandma has really thrived since being there, she has
some wonderful meals and plenty of snacks to keep her going throughout the day. The home itself is in a beautiful rural location and is maintained and cleaned to a very high standard. A big thank you to all the team at Yaxley House for all their hard work and care, you are all superstars.
04 October 2023
The staff at Yaxley House are amazing. They go above and above and beyond to ensure their residents have the best care possible. Dad has been with them for six months and although I was dubious at first, I couldn't wish for a better place of care.
12 May 2023
Very friendly caring helpful team. Looked after my mother for five years and did a splendid job. Management has changed a lot but has not affected the standard of care. Mum always seems happy when we visit.
20 April 2023
My Mother has been at Yaxley House since last September after her previous home closed down, we find the home very welcoming, caring staff and overall a very nice place to be. Mum seems happy but can get frustrated at times owing to her dementia but the staff are always trying to calm her and try to
involve her as much as possible. She is very hard of hearing but can hear if spoken to loudly. I can honestly say that Yaxley House is a very well-presented care home.
30 January 2023
I moved Mum here one year ago from a previous care home. She has a lovely room and over the last 6 months or so she has settled so well and any problems or queries are sorted for us straight away. Mum is very private and does not mix but there are lots of people to meet if she wanted to.
Latest Reviews for Yaxley House Care Home
30 December 2025
We always get a very warm welcome from the manager and all the members of staff when we visit Mum at Yaxley House.
Everyone knows Mum by name which is lovely to hear.
The activities team have certainly got Mum engaged with joining in with a wide variety of activities, which we never managed, so well
done.
It always smells clean, and the housekeeping team are constantly ensuring it keeps that way.
The overall ethos is that this IS Mums home and we can visit whenever and bring the dogs in as well. Not forgetting getting a cuppa and biscuits, just like at home.
So an overall lovely place for Mum to live - thank you Yaxley House
29 December 2025
My 97 year old nan moved in a few weeks ago.she has settled in extremely well with all the care from the staff who have made her feel very welcome.we have found the staff very friendly and caring.she has a nice clean room with all the facilities that she needs.My nan is also enjoying her meals where
she can eat in the dining room or in her room which ever she prefers to do.
17 December 2025
Yaxley House is well run. The staff are very good.
03 December 2025
Yaxley House proved ideal for my weeks convalescence after a major operation. The caring staff are exceptional, so friendly, helpful and professional. The beautiful rectangular courtyard is a lovely place to walk and enjoy fresh air. My main wish was that the rooms had a shower in their ensuite.
Above all, it is the wonderful staff that make the Yaxley House special.
25 November 2025
Very kind care staff, very clean the only let down was the food and drink vegetarian option was the same each day for the 7 days mum was in your care.
28 April 2025
I am sorry to say that Yaxley did not comply with my father's wishes and completely disregarded his respect form.
They did not put his best interests first and did not consider the longer term implications of their actions. They allowed him to be taken into hospital even though he did not wish to
go, they failed to contact me.
The manager at the time was rude, unprofessional and unable to answer my questions or reply to my emails. This led to us leaving within a week, we no longer had trust or confidence in the home.
I have since raised a complaint which I have been waiting over two months to get any answers from I am incredibly disappointed and frustrated with the system! The care staff at Yaxley are very kind and compassionate people but there simply are not enough of them and they are not properly supported.
During our time at Yaxley we saw four changes in management each with fresh ideas and promises but sadly none came to fruition. Deeply saddened by the experience.
19 March 2025
A fantastic care home with friendly and supportive staff. We are always greeted with a smile from all staff and nothing is too much trouble.
They have made the transition from hospital to care home so much easier for dad and also his loved ones.
31 January 2025
My father is a full-time resident at Yaxley Care Home in Suffolk. Dad has dementia, so he needs a lot of care. In the 18 months since Dad became a resident, I am in awe at the level of attention he has received. Dad is treated like a beloved family member. The staff know him well and joke with him
constantly. I ask my dad constantly if he is happy. Without any doubt, my dad is adamant that Yaxley is the place for him. Also, Yaxley has a great programme of activities that, fortunately, Dad is able to enjoy.
22 January 2025
The stand out aspect of the care at Yaxley House is the warm and positive attitude of the staff. The combination of a modern wing with a traditional building allows residents to go outdoors but remain within the safe area. I have always found the home to be spotlessly clean and I was surprised on my
first visit to find that it does not smell like a care home. My father has been a resident for nearly two years and I have always observed him to but treated with respect by warm and friendly staff, even when his condition makes this very difficult. I have always made welcome to visit and be involved as much or as little as I wish with his care. The food is very good, always a choice of two different dishes. Sharing lunch with my father is one of my few ways to interact with him and the quality of the food makes this much easier! I have never regretted my decision to move my father to Yaxley and would make exactly the same decision today.
10 May 2024
This is such a wonderful care home. I'm so pleased to have Dad here. The staff are lovely, kind and helpful plus make me feel very welcome when I come and visit. The activities are amazing too. So much goes on in Yaxley during the week. Bingo, armchair exercises, singing and live music. Dad has also
taken up playing the guitar again, which has been encouraged by Yaxley and due to his love of music - they have taken him out on a number of trips. We are so fortunate to have found Yaxley. We receive many photos of Dad enjoying himself and I couldn't be more happy.
26 January 2024
I can’t thank the staff at Yaxley enough, they look after my uncle with such care and attention. He loves the activities, the food has improved dramatically over the last few months and it’s in a beautiful location in the countryside. It’s also lovely to visit them as the staff are so friendly.
Thanks all.
22 January 2024
The setting of Yaxley House is rural and secluded with normal security arrangements you would expect to keep residents secure. Some rooms are en-suite, others share communal bathrooms. The home is warm and clean. Regular entertainment is provided and trips out for the residents and if you wish to
take your loved ones out yourself there is also that option. Yaxley really shines in the care they provide. My mum recently moved here following a stroke which has been difficult for her, no longer living independently. Equally, it has been quite traumatic for us her close family too. The staff at Yaxley have done so much in so many ways to make the transition as painless as possible for all of us. All staff without exception exude kindness and concern. They all go above and beyond to make certain that my mum and her family are supported. It is difficult to praise them enough. I know with certainty that Mum is being looked after with kindness and that she is safe, secure and eating properly.
22 January 2024
My grandad was in Yaxley House for respite care over Christmas and new year. The staff were so attentive to him, especially the carers, nothing was too troublesome at all. He got to do loads of activities and we managed to get lots of meetings with management to talk about his care as well.
08 January 2024
It has been hard for Mum to move from home where she had lived for 56 years and to accept she needed a higher level of care. I have found all the staff really helpful, friendly, caring and considerate to her needs. Mum is quite a private person and the team has recognised this. They keep me updated
with any concerns they have and resolutions. Since she arrived in November I have seen her smile far more than she had for a long time and it is lovely to see.
05 January 2024
Excellent staff who are knowledgeable, caring and supportive.
For December 2023 a Christmas program was prepared for each day of the month and sent to family members, who were invited to join in any of the activities. These included an Open House with cheese and wine, carol singing and Christmas
crafts.
My mother, even at the age of 101, was able to enjoy many of these activities and still experience a traditional Christmas.
04 January 2024
Always a friendly welcome at Yaxley House, the staff are attentive to the residents' needs and go above and beyond to ensure the residents' comfort as well as their visitors'. We are always made to feel very welcome, and greeted with smile. My grandma has really thrived since being there, she has
some wonderful meals and plenty of snacks to keep her going throughout the day. The home itself is in a beautiful rural location and is maintained and cleaned to a very high standard. A big thank you to all the team at Yaxley House for all their hard work and care, you are all superstars.
04 October 2023
The staff at Yaxley House are amazing. They go above and above and beyond to ensure their residents have the best care possible. Dad has been with them for six months and although I was dubious at first, I couldn't wish for a better place of care.
12 May 2023
Very friendly caring helpful team. Looked after my mother for five years and did a splendid job. Management has changed a lot but has not affected the standard of care. Mum always seems happy when we visit.
20 April 2023
My Mother has been at Yaxley House since last September after her previous home closed down, we find the home very welcoming, caring staff and overall a very nice place to be. Mum seems happy but can get frustrated at times owing to her dementia but the staff are always trying to calm her and try to
involve her as much as possible. She is very hard of hearing but can hear if spoken to loudly. I can honestly say that Yaxley House is a very well-presented care home.
30 January 2023
I moved Mum here one year ago from a previous care home. She has a lovely room and over the last 6 months or so she has settled so well and any problems or queries are sorted for us straight away. Mum is very private and does not mix but there are lots of people to meet if she wanted to.