Yaxley House Care Home

Church Lane, Yaxley, Eye IP23 8BU
Review Us
9.7 35 Reviews
  • Yaxley House Care Home, Eye
Yaxley House Care Home is a beautiful 15th century building in a peaceful rural setting. It has four acres of grounds and a secure courtyard garden for residents' pleasure.

The home provides excellent person centred care to its residents in a friendly, homely environment which is adapted to suit each individual's daily wishes.

Yaxley House has a modern, purpose built unit for up to eighteen residents who have dementia, which is built on one level with easy access to the residents' courtyard garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

* Subject to assessment

These prices are only a guideline, please contact Yaxley House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Carter (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Yaxley House Care Home Reviews (35)

9.7

Yaxley House Care Home has a Review Score of 9.7 (9.693) out of 10, based on 12 reviews in the last 2 years.
Over all time Yaxley House Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Yaxley House Care Home
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Total of 35, showing 1-20
Review from Julie D (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am sorry to say that Yaxley did not comply with my father's wishes and completely disregarded his respect form.
They did not put his best interests first and did not consider the longer term implications of their actions. They allowed him to be taken into hospital even though he did not wish to go,
they failed to contact me.
The manager at the time was rude, unprofessional and unable to answer my questions or reply to my emails. This led to us leaving within a week, we no longer had trust or confidence in the home.
I have since raised a complaint which I have been waiting over two months to get any answers from I am incredibly disappointed and frustrated with the system! The care staff at Yaxley are very kind and compassionate people but there simply are not enough of them and they are not properly supported.
During our time at Yaxley we saw four changes in management each with fresh ideas and promises but sadly none came to fruition. Deeply saddened by the experience.
Reply from Jacqueline Gelder, Operations Mgr at Yaxley House Care Home

Thank you for taking the time to share your experience. We are deeply sorry to hear that your father's wishes were not respected during his time at Yaxley and that the standard of communication and care fell short of your expectations. Please accept our sincere apologies for the distress and frustration this has caused you and your family. We understand how important it is for individuals to feel listened to and for families to be kept fully informed, especially in such sensitive circumstances. We are very sorry to hear that you did not feel supported, and that you experienced delays and a lack of clarity around your concerns. We truly appreciate your kind words about our care staff - they work hard to provide compassionate care, and it is regrettable that they were not better supported due to wider issues at the time. We acknowledge the impact that multiple changes in management may have had on your experience, and we take this feedback seriously.

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Review from A P (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic care home with friendly and supportive staff. We are always greeted with a smile from all staff and nothing is too much trouble.
They have made the transition from hospital to care home so much easier for dad and also his loved ones.
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Review from A O (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a full-time resident at Yaxley Care Home in Suffolk. Dad has dementia, so he needs a lot of care. In the 18 months since Dad became a resident, I am in awe at the level of attention he has received. Dad is treated like a beloved family member. The staff know him well and joke with him constantly.
I ask my dad constantly if he is happy. Without any doubt, my dad is adamant that Yaxley is the place for him. Also, Yaxley has a great programme of activities that, fortunately, Dad is able to enjoy.
Reply from Sam Clifford, Hospitality Manager at Yaxley House Care Home

Thank you so much for your lovely review. Your Dad is very much one of the Yaxley family and is always first on the bus when we go for our monthly day trips. His love of music is a pleasure to witness and we are so happy he is at home here.

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Review from Howard W (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The stand out aspect of the care at Yaxley House is the warm and positive attitude of the staff. The combination of a modern wing with a traditional building allows residents to go outdoors but remain within the safe area. I have always found the home to be spotlessly clean and I was surprised on my
first visit to find that it does not smell like a care home. My father has been a resident for nearly two years and I have always observed him to but treated with respect by warm and friendly staff, even when his condition makes this very difficult. I have always made welcome to visit and be involved as much or as little as I wish with his care. The food is very good, always a choice of two different dishes. Sharing lunch with my father is one of my few ways to interact with him and the quality of the food makes this much easier! I have never regretted my decision to move my father to Yaxley and would make exactly the same decision today.
Reply from Sarah Carter, Home Manager at Yaxley House Care Home

Fantastic to read this and it is an honour to take care of your father.

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Review from Lisa M (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a wonderful care home. I'm so pleased to have Dad here. The staff are lovely, kind and helpful plus make me feel very welcome when I come and visit. The activities are amazing too. So much goes on in Yaxley during the week. Bingo, armchair exercises, singing and live music. Dad has also
taken up playing the guitar again, which has been encouraged by Yaxley and due to his love of music - they have taken him out on a number of trips. We are so fortunate to have found Yaxley. We receive many photos of Dad enjoying himself and I couldn't be more happy.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Thank you very much for this! Your dad is a pleasure to care for and we love having him here. I will pass all of this back to the team as they will be extremely pleased to hear it.

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Review from J R (Nephew of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the staff at Yaxley enough, they look after my uncle with such care and attention. He loves the activities, the food has improved dramatically over the last few months and it’s in a beautiful location in the countryside. It’s also lovely to visit them as the staff are so friendly. Thanks
all.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello there, thank you very much! Our activities team are wonderful and I'm so glad you agree. We have really concentrated on changing our menu so it's great to see that its had such an impact! Kindest, George

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Review from Ishbel B (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The setting of Yaxley House is rural and secluded with normal security arrangements you would expect to keep residents secure. Some rooms are en-suite, others share communal bathrooms. The home is warm and clean. Regular entertainment is provided and trips out for the residents and if you wish to take
your loved ones out yourself there is also that option. Yaxley really shines in the care they provide. My mum recently moved here following a stroke which has been difficult for her, no longer living independently. Equally, it has been quite traumatic for us her close family too. The staff at Yaxley have done so much in so many ways to make the transition as painless as possible for all of us. All staff without exception exude kindness and concern. They all go above and beyond to make certain that my mum and her family are supported. It is difficult to praise them enough. I know with certainty that Mum is being looked after with kindness and that she is safe, secure and eating properly.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello, your kind words are very much appreciated and go far with the team!! Its always a difficult decision emotionally for all involved but I'm so glad we have managed to make the transition as seamless as we can for you all. I'm happy to see her flourishing with our other residents and to be engaging will all the staff. Again, I cannot thank you enough. Kindest regards, George

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Review from Lesley B (Grandson of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was in Yaxley House for respite care over Christmas and new year. The staff were so attentive to him, especially the carers, nothing was too troublesome at all. He got to do loads of activities and we managed to get lots of meetings with management to talk about his care as well.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello there, thank you very much. It was an absolute pleasure to have your grandfather for respite care and we are so glad he had a good stay with us! Kindest, George

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Review from Sally K (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been hard for Mum to move from home where she had lived for 56 years and to accept she needed a higher level of care. I have found all the staff really helpful, friendly, caring and considerate to her needs. Mum is quite a private person and the team has recognised this. They keep me updated
with any concerns they have and resolutions. Since she arrived in November I have seen her smile far more than she had for a long time and it is lovely to see.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello, your Mum is a pleasure to have at Yaxley! I'm incredibly glad she is getting on so well. On a personal note, it's so lovely to witness, and be a part of, her development and to see her progressing so well. Kindest regards.

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Review from Priscilla R (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff who are knowledgeable, caring and supportive.
For December 2023 a Christmas program was prepared for each day of the month and sent to family members, who were invited to join in any of the activities. These included an Open House with cheese and wine, carol singing and Christmas crafts.
My
mother, even at the age of 101, was able to enjoy many of these activities and still experience a traditional Christmas.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello, your kind words are very much appreciated by myself and the team at Yaxley! Thank you for your close involvement in your mother's care and I'm so glad that we have continued to improve the home throughout the year. Here's to 2024! See you in the summer. Kindest, Hospitality Manager.

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Review from Claire M (Granddaughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a friendly welcome at Yaxley House, the staff are attentive to the residents' needs and go above and beyond to ensure the residents' comfort as well as their visitors'. We are always made to feel very welcome, and greeted with smile. My grandma has really thrived since being there, she has some
wonderful meals and plenty of snacks to keep her going throughout the day. The home itself is in a beautiful rural location and is maintained and cleaned to a very high standard. A big thank you to all the team at Yaxley House for all their hard work and care, you are all superstars.
Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Good afternoon Claire, thank you very much for your lovely words - they mean a lot to all of the team! We love caring for your grandmother, she's a star and it's great to see her continued improvement. We look forward to seeing you soon.

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Review from Julie B (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Yaxley House are amazing. They go above and above and beyond to ensure their residents have the best care possible. Dad has been with them for six months and although I was dubious at first, I couldn't wish for a better place of care.
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Review from D L (Son of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly caring helpful team. Looked after my mother for five years and did a splendid job. Management has changed a lot but has not affected the standard of care. Mum always seems happy when we visit.
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Review from Robert W (Son of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Yaxley House for nearly five years, mum is well cared for, management and staff
and carers are very nice. The home provides good meals and drinks, the home is very clean and tidy
and the décor has a modern feel to the home.
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Review from S O (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been at Yaxley House since last September after her previous home closed down, we find the home very welcoming, caring staff and overall a very nice place to be. Mum seems happy but can get frustrated at times owing to her dementia but the staff are always trying to calm her and try to
involve her as much as possible. She is very hard of hearing but can hear if spoken to loudly. I can honestly say that Yaxley House is a very well-presented care home.
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Review from Joy J (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved Mum here one year ago from a previous care home. She has a lovely room and over the last 6 months or so she has settled so well and any problems or queries are sorted for us straight away. Mum is very private and does not mix but there are lots of people to meet if she wanted to.
Reply from Tracy Wright, Home Manager at Yaxley House Care Home

We appreciate such lovely positive feedback from residents' families. Knowing our residents are happy here at Yaxley House makes us proud to be a part of their daily lives ensuring they feel safe and cared for.

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Review from K E (Nephew of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have always been welcoming and my aunt has been smartly dressed when visiting.
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Review from Hilary M (Daughter-in-law of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law joined the residents of Yaxley House in Nov 2020. She managed to stay independent until the age of 95 but then felt she could no longer cope. From the very start, we have found everyone to be very caring and helpful. COVID has made life difficult for
everyone but the situation has
been managed very professionally. From the carefully managed visits to the phone calls, there has always been a lovely atmosphere. My mother-in-law has settled in well and we are very pleased with the care she is receiving.
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Review from Peter N (Son of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother of 101 years has been living independently for many years but eventually, I had to choose a care home for her remaining years. Yaxley House is close to where I live, so was an obvious choice, which I am delighted to advise was all that I hoped for, for my mother. It was quite a stressful
time for her, to cope with the change of lifestyle but the staff have been so very helpful and caring and have been exemplary in helping over this difficult period. She is very happy in her new surroundings. I would recommend Yaxley House to anyone wishing to place an elderly relative in a caring and supportive environment.
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Review from Caroline A (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management and staff at Yaxley House have continued to provide a first-class service to the residents during these very challenging times. The residents appeared to have had a great Christmas, despite the fact visiting my relatives was extremely limited. The staff compensated for this and made sure
that presents delivered to the home were opened and providing assistance to those residents who needed it, both mentally and physically. The management team is doing an excellent job keeping the families updated on the current situation, keeping us informed on how our family members are doing and coping, and arranging video chats where possible, and sending out photos when the resident cannot engage in video chats (such as my mother). This is a great comfort as it is the only contact we can realistically have at the moment, having taken the decision not to go and see Mum until we have been vaccinated. I am very happy with how the home is coping and the care my mother is receiving.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Yaxley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Yaxley House Care Home is calculated as follows: ( (119 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 140 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Yaxley House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Sarah

Sarah Carter

Job Title: Home Manager

I have worked in Health and Social Care for over 20 years, with a background as a frontline paramedic working for the London Ambulance Service. I moved to Norfolk in 2018 and, in my role as Head of Urgent & Emergency Care with the ICB, worked closely with Social Care Commissioners to create smoother discharge pathways from hospitals, including commissioning of beds in Care Homes. I am passionate about delivering high-quality person-centred care to those I am blessed to look after, and also about developing and supporting my team through compassionate leadership. I am really excited to have joined the team at Yaxley House; everyone is so caring and compassionate about delivering person-centred care, and I have been made to feel like one of the family.


In my spare time, I am active in my local community as a Parish Councillor and Scout Leader. My husband and I enjoy sailing and spending time with friends and family. We also enjoy long walks with our 2-year-old Labrador, Nelson.

Katy

Katy Osborne

Job Title: Deputy Manager

I have worked in a variety of care settings for 15 years before joining the Yaxley House team. I am passionate about providing excellent person-centred care for all residents, and I have a depth of knowledge to share with residents, families and staff. Yaxley House has a wonderfully warm environment, and the team are very welcoming to all. I currently spend my free time either exploring the Great British countryside or at home studying for my Health and Social Care degree.

Frequently Asked Questions about Yaxley House Care Home

What types of Care is Yaxley House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Yaxley House Care Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Yaxley House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Yaxley House Care Home to the centre of Eye?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Yaxley House Care Home to verify any information. View our terms and conditions. Yaxley House Care Home has an Enhanced Service - more info.