What types of Care is Yaxley House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Yaxley House Care Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Yaxley House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Yaxley House Care Home to the centre of Eye?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Yaxley House Care Home, Church Lane, Yaxley, Eye, Suffolk IP23 8BU

Review from Julie D (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

I am sorry to say that Yaxley did not comply with my father's wishes and completely disregarded his respect form.
They did not put his best interests first and did not consider the longer term implications of their actions. They allowed him to be taken into hospital even though he did not wish to go,

they failed to contact me.
The manager at the time was rude, unprofessional and unable to answer my questions or reply to my emails. This led to us leaving within a week, we no longer had trust or confidence in the home.
I have since raised a complaint which I have been waiting over two months to get any answers from I am incredibly disappointed and frustrated with the system! The care staff at Yaxley are very kind and compassionate people but there simply are not enough of them and they are not properly supported.
During our time at Yaxley we saw four changes in management each with fresh ideas and promises but sadly none came to fruition. Deeply saddened by the experience.

Reply from Jacqueline Gelder, Operations Mgr at Yaxley House Care Home

Thank you for taking the time to share your experience. We are deeply sorry to hear that your father's wishes were not respected during his time at Yaxley and that the standard of communication and…read more

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Review from A P (Son of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

A fantastic care home with friendly and supportive staff. We are always greeted with a smile from all staff and nothing is too much trouble.
They have made the transition from hospital to care home so much easier for dad and also his loved ones.

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Review from A O (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My father is a full-time resident at Yaxley Care Home in Suffolk. Dad has dementia, so he needs a lot of care. In the 18 months since Dad became a resident, I am in awe at the level of attention he has received. Dad is treated like a beloved family member. The staff know him well and joke with him constantly.

I ask my dad constantly if he is happy. Without any doubt, my dad is adamant that Yaxley is the place for him. Also, Yaxley has a great programme of activities that, fortunately, Dad is able to enjoy.

Reply from Sam Clifford, Hospitality Manager at Yaxley House Care Home

Thank you so much for your lovely review. Your Dad is very much one of the Yaxley family and is always first on the bus when we go for our monthly day trips. His love of music is a pleasure to witness…read more

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Review from Howard W (Son of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

The stand out aspect of the care at Yaxley House is the warm and positive attitude of the staff. The combination of a modern wing with a traditional building allows residents to go outdoors but remain within the safe area. I have always found the home to be spotlessly clean and I was surprised on my

first visit to find that it does not smell like a care home. My father has been a resident for nearly two years and I have always observed him to but treated with respect by warm and friendly staff, even when his condition makes this very difficult. I have always made welcome to visit and be involved as much or as little as I wish with his care. The food is very good, always a choice of two different dishes. Sharing lunch with my father is one of my few ways to interact with him and the quality of the food makes this much easier! I have never regretted my decision to move my father to Yaxley and would make exactly the same decision today.

Reply from Sarah Carter, Home Manager at Yaxley House Care Home

Fantastic to read this and it is an honour to take care of your father.

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Review from Lisa M (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report

Overall Experience

This is such a wonderful care home. I'm so pleased to have Dad here. The staff are lovely, kind and helpful plus make me feel very welcome when I come and visit. The activities are amazing too. So much goes on in Yaxley during the week. Bingo, armchair exercises, singing and live music. Dad has also

taken up playing the guitar again, which has been encouraged by Yaxley and due to his love of music - they have taken him out on a number of trips. We are so fortunate to have found Yaxley. We receive many photos of Dad enjoying himself and I couldn't be more happy.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Thank you very much for this! Your dad is a pleasure to care for and we love having him here. I will pass all of this back to the team as they will be extremely pleased to hear it.

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Review from J R (Nephew of Resident) published on 26 January 2024 Submitted via Website • Report

Overall Experience

I can’t thank the staff at Yaxley enough, they look after my uncle with such care and attention. He loves the activities, the food has improved dramatically over the last few months and it’s in a beautiful location in the countryside. It’s also lovely to visit them as the staff are so friendly. Thanks

all.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello there, thank you very much! Our activities team are wonderful and I'm so glad you agree. We have really concentrated on changing our menu so it's great to see that its had such an impact!…read more

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Review from Ishbel B (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

The setting of Yaxley House is rural and secluded with normal security arrangements you would expect to keep residents secure. Some rooms are en-suite, others share communal bathrooms. The home is warm and clean. Regular entertainment is provided and trips out for the residents and if you wish to take

your loved ones out yourself there is also that option. Yaxley really shines in the care they provide. My mum recently moved here following a stroke which has been difficult for her, no longer living independently. Equally, it has been quite traumatic for us her close family too. The staff at Yaxley have done so much in so many ways to make the transition as painless as possible for all of us. All staff without exception exude kindness and concern. They all go above and beyond to make certain that my mum and her family are supported. It is difficult to praise them enough. I know with certainty that Mum is being looked after with kindness and that she is safe, secure and eating properly.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello, your kind words are very much appreciated and go far with the team!! Its always a difficult decision emotionally for all involved but I'm so glad we have managed to make the transition as…read more

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Review from Lesley B (Grandson of Resident) published on 22 January 2024 Submitted via Website • Report

Overall Experience

My grandad was in Yaxley House for respite care over Christmas and new year. The staff were so attentive to him, especially the carers, nothing was too troublesome at all. He got to do loads of activities and we managed to get lots of meetings with management to talk about his care as well.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello there, thank you very much. It was an absolute pleasure to have your grandfather for respite care and we are so glad he had a good stay with us! Kindest, George

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Review from Sally K (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report

Overall Experience

It has been hard for Mum to move from home where she had lived for 56 years and to accept she needed a higher level of care. I have found all the staff really helpful, friendly, caring and considerate to her needs. Mum is quite a private person and the team has recognised this. They keep me updated

with any concerns they have and resolutions. Since she arrived in November I have seen her smile far more than she had for a long time and it is lovely to see.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello, your Mum is a pleasure to have at Yaxley! I'm incredibly glad she is getting on so well. On a personal note, it's so lovely to witness, and be a part of, her development and to see her…read more

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Review from Priscilla R (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report

Overall Experience

Excellent staff who are knowledgeable, caring and supportive.
For December 2023 a Christmas program was prepared for each day of the month and sent to family members, who were invited to join in any of the activities. These included an Open House with cheese and wine, carol singing and Christmas crafts.
My

mother, even at the age of 101, was able to enjoy many of these activities and still experience a traditional Christmas.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Hello, your kind words are very much appreciated by myself and the team at Yaxley! Thank you for your close involvement in your mother's care and I'm so glad that we have continued to improve the home…read more

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Review from Claire M (Granddaughter of Resident) published on 4 January 2024 Submitted via Website • Report

Overall Experience

Always a friendly welcome at Yaxley House, the staff are attentive to the residents' needs and go above and beyond to ensure the residents' comfort as well as their visitors'. We are always made to feel very welcome, and greeted with smile. My grandma has really thrived since being there, she has some

wonderful meals and plenty of snacks to keep her going throughout the day. The home itself is in a beautiful rural location and is maintained and cleaned to a very high standard. A big thank you to all the team at Yaxley House for all their hard work and care, you are all superstars.

Reply from George Matthews, Hospitality Manager at Yaxley House Care Home

Good afternoon Claire, thank you very much for your lovely words - they mean a lot to all of the team! We love caring for your grandmother, she's a star and it's great to see her continued…read more

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Review from Julie B (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report

Overall Experience

The staff at Yaxley House are amazing. They go above and above and beyond to ensure their residents have the best care possible. Dad has been with them for six months and although I was dubious at first, I couldn't wish for a better place of care.

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Review from D L (Son of Resident) published on 12 May 2023 Submitted via Website • Report

Overall Experience

Very friendly caring helpful team. Looked after my mother for five years and did a splendid job. Management has changed a lot but has not affected the standard of care. Mum always seems happy when we visit.

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Review from Robert W (Son of Resident) published on 12 May 2023 Submitted via Website • Report

Overall Experience

Our mum has been in Yaxley House for nearly five years, mum is well cared for, management and staff
and carers are very nice. The home provides good meals and drinks, the home is very clean and tidy
and the décor has a modern feel to the home.

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Review from S O (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report

Overall Experience

My Mother has been at Yaxley House since last September after her previous home closed down, we find the home very welcoming, caring staff and overall a very nice place to be. Mum seems happy but can get frustrated at times owing to her dementia but the staff are always trying to calm her and try to

involve her as much as possible. She is very hard of hearing but can hear if spoken to loudly. I can honestly say that Yaxley House is a very well-presented care home.

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Review from Joy J (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report

Overall Experience

I moved Mum here one year ago from a previous care home. She has a lovely room and over the last 6 months or so she has settled so well and any problems or queries are sorted for us straight away. Mum is very private and does not mix but there are lots of people to meet if she wanted to.

Reply from Tracy Wright, Home Manager at Yaxley House Care Home

We appreciate such lovely positive feedback from residents' families. Knowing our residents are happy here at Yaxley House makes us proud to be a part of their daily lives ensuring they feel safe and…read more

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Review from K E (Nephew of Resident) published on 18 January 2023 Submitted via Postal Card • Report

Overall Experience

Staff have always been welcoming and my aunt has been smartly dressed when visiting.

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Review from Hilary M (Daughter-in-law of Resident) published on 14 April 2021 Submitted via Website • Report

Overall Experience

My mother-in-law joined the residents of Yaxley House in Nov 2020. She managed to stay independent until the age of 95 but then felt she could no longer cope. From the very start, we have found everyone to be very caring and helpful. COVID has made life difficult for
everyone but the situation has

been managed very professionally. From the carefully managed visits to the phone calls, there has always been a lovely atmosphere. My mother-in-law has settled in well and we are very pleased with the care she is receiving.

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Review from Peter N (Son of Resident) published on 12 April 2021 Submitted via Website • Report

Overall Experience

My mother of 101 years has been living independently for many years but eventually, I had to choose a care home for her remaining years. Yaxley House is close to where I live, so was an obvious choice, which I am delighted to advise was all that I hoped for, for my mother. It was quite a stressful

time for her, to cope with the change of lifestyle but the staff have been so very helpful and caring and have been exemplary in helping over this difficult period. She is very happy in her new surroundings. I would recommend Yaxley House to anyone wishing to place an elderly relative in a caring and supportive environment.

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Review from Caroline A (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report

Overall Experience

The management and staff at Yaxley House have continued to provide a first-class service to the residents during these very challenging times. The residents appeared to have had a great Christmas, despite the fact visiting my relatives was extremely limited. The staff compensated for this and made sure

that presents delivered to the home were opened and providing assistance to those residents who needed it, both mentally and physically. The management team is doing an excellent job keeping the families updated on the current situation, keeping us informed on how our family members are doing and coping, and arranging video chats where possible, and sending out photos when the resident cannot engage in video chats (such as my mother). This is a great comfort as it is the only contact we can realistically have at the moment, having taken the decision not to go and see Mum until we have been vaccinated. I am very happy with how the home is coping and the care my mother is receiving.