Yaxley House Care Home

Church Lane, Yaxley, Eye IP23 8BU
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9.3 42 Reviews
  • Yaxley House Care Home, Eye
Yaxley House Care Home is a beautiful 15th century building in a peaceful rural setting. It has four acres of grounds and a secure courtyard garden for residents' pleasure.

The home provides excellent person centred care to its residents in a friendly, homely environment which is adapted to suit each individual's daily wishes.

Yaxley House has a modern, purpose built unit for up to eighteen residents who have dementia, which is built on one level with easy access to the residents' courtyard garden.
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Care Provided by Yaxley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

* Subject to assessment

The price(s) shown are provided by the care home. Contact Yaxley House Care Home for full pricing details and T&Cs.

Contact Yaxley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Yaxley House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Carter (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)

Yaxley House Care Home Reviews (42)

9.3

Yaxley House Care Home has a Review Score of 9.3 (9.327) out of 10, based on 12 reviews in the last 2 years.
Over all time Yaxley House Care Home has 42 reviews.

Overall Experience
  • 31
  • 8
  • 2
  • 0
  • 1
Date Published
  • 42
  • 3
  • 8
  • 12
  • 30
Reviewer Connection to Yaxley House Care Home
  • 17
  • 9
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Cheryl G (Wife of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this home since November, the care is excellent, he is now in bed 24 hours and the attention given is very good. He is always clean and tidy and when visiting, the carers come in very frequently to attend to his needs, drinks etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anna (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home promised that they could meet my father's needs. They not only could not meet his needs, they weren't able to recognise when he was breathless and needed more urgent medical attention than the local doctor that attends once a week. They are short staffed, do not engage their residents
in any activities (with no activities coordinator) and there is a culture of not using common sense or being proactive in terms of changing needs or mood of residents. I would go to the extent of saying that staff are not trained sufficiently for their intended roles.
Reply from Paula Baker, Manager at Yaxley House Care HomeThese complaints were brought to my attention and l have thoroughly investigated them.
From the outcome, measures were put in place to address some of these concerns.
When discussed with the daughter she was happy with the measures put in place.
While we are currently recruiting an activities coordinator, existing staff do regular activities, walks in our grounds as well as music, art and craft activities and baking.
Visitors coming into the home often comment on how clean and fresh our home smells.
Professionals comment on our high standard of care and the skills our staff have with understanding our dementia residents. They also remark on how well we know our residents and how detailed our care plans are.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.327)

Overview of Review Score

The Review Score of 9.3 (9.327) out of 10 for Yaxley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.552 for Yaxley House Care Home is calculated as follows: ( (106 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 143 Ratings = 4.552
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Yaxley House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (2)

Sarah

Sarah Carter

Job Title: Home Manager

I have worked in Health and Social Care for over 20 years, with a background as a frontline paramedic working for the London Ambulance Service. I moved to Norfolk in 2018 and, in my role as Head of Urgent & Emergency Care with the ICB, worked closely with Social Care Commissioners to create smoother discharge pathways from hospitals, including commissioning of beds in Care Homes. I am passionate about delivering high-quality person-centred care to those I am blessed to look after, and also about developing and supporting my team through compassionate leadership. I am really excited to have joined the team at Yaxley House; everyone is so caring and compassionate about delivering person-centred care, and I have been made to feel like one of the family.


In my spare time, I am active in my local community as a Parish Councillor and Scout Leader. My husband and I enjoy sailing and spending time with friends and family. We also enjoy long walks with our 2-year-old Labrador, Nelson.

Katy

Katy Osborne

Job Title: Deputy Manager

I have worked in a variety of care settings for 15 years before joining the Yaxley House team. I am passionate about providing excellent person-centred care for all residents, and I have a depth of knowledge to share with residents, families and staff. Yaxley House has a wonderfully warm environment, and the team are very welcoming to all. I currently spend my free time either exploring the Great British countryside or at home studying for my Health and Social Care degree.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Yaxley House Care Home to verify any information. View our terms and conditions. Yaxley House Care Home has an Enhanced Service - more info.