Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Spion Kop Care Home

stars
stars 29 June 2021
I am very pleased with the care given to my brother. He is well supported to live as independently as possible. All of the staff are kind and friendly and I am always made to feel welcome when I visit. My brother feels safe and well cared for and part of a family. The home is well run and the
management provides opportunities for trips out. I feel well informed and that I could ask questions at any time. I feel very lucky that my brother has such a lovely place to live.
Review from Julia B (Sister of Resident/Service User)
stars
stars 28 June 2021
Spion Kop Care Home care for my brother and uncle excellently. The staff are always friendly and kind. We would certainly recommend this care home to friends and family. My brother agrees the staff are excellent.
Review from N W (Sister of Resident/Service User)
stars
stars 28 June 2021
During my residence at Spion Kop Care Home, I have felt welcome and well cared for. The staff were always there for me and have been understanding. The staff were very helpful, and nothing was too much for them. My residence at Spion Kop Care Home has helped me with my mental health conditions and
well being. I have felt safe at Spion Kop Care Home. I have received excellent support from all staff. There was plenty of activities to do to keep me occupied. The meals were always nice and a great choice of these were there and on request. I have enjoyed my residence at Spion Kop Care Home.
Review from Ashley S (Resident / Service User)
stars
stars 18 June 2021
Spion Kop is an ideal place for our son to learn life skills and daily routine with constant help and care. It has a calm and peaceful atmosphere in an ideal environment, giving residents the freedom to join in organised activities, but to just spend time by themselves, but also for them and
ourselves to know they are safe and secure.
Review from Gary S (Father of Resident/Service User)
stars
stars 18 June 2021
My experience of this care home has been very good. My son has been a resident there for several years and has always said how happy he is to live there. When we visit, the staff have always been courteous and keen to help when they can. Communication with the care home is good, and I have had up to
date information about the COVID situation there. I highly recommend Spion Kop Care Home and cannot fault their professionalism and commitment to caring for their residents.
Review from Maureen P (Mother of Resident/Service User)