Submit a Review for Needham Court Care Home
9 Stanhope Road, Low Simonside, Jarrow, NE32 3UD
View full details of Needham Court Care HomeLatest Reviews for Needham Court Care Home
27 February 2026
The staff are very welcoming and couldn't be more friendly and helpful. Mam has settled in so quickly. Its clean, bright and has a lovely feel about it. Would highly recommend.
26 February 2026
I was very anxious when my mother moved into Needham Court but she settled straight away. The staff are all so kind, caring and go out of their way to ensure residents are happy and well cared for. The place is spotlessly clean and well maintained. Meals are delicious and there is always something
going on to entertain residents and keep them motivated.
26 February 2026
My nana has been with Needham Court for just over 2 years now, I feel confident in the care provided and find staff very attentive to my nanas needs. The report is always positive I find this very comforting as my nan always seems happy and content when staff around. Staff always address family
members by name which shows compassion and it fills me with confidence the whole arrangement.
26 February 2026
I visit my close friend every few days and the care she receives is exceptional on every visit the home is clean and tidy. All the residents look happy and well cared for. Can't praise the staff enough.
24 February 2026
Very happy with Needham Court the home is always clean the staff are very helpful and caring they look after my mother very well and she is happy there always clean and look after.
24 February 2026
Friendly, pleasant staff, good facilities, housekeeping staff go above and beyond, activity girl always working hard to entertain residents, even maintenance girl goes out of her way to assist, this gives the feeling of a family atmosphere, well done to all staff, keep up the good work, thank you.
30 October 2025
Fabulous, love everything about the care Nancy receives.
30 October 2025
Happy with care my auntie gets at home.
29 October 2025
I have found all the staff very friendly and go out of the way to help mam the rooms are always clean and tidy we can confidently leave mam knowing she is well looked after and safe.
09 October 2025
Manager has changed. Needham Court is a lot cleaner, more organised. Clean and tidy. Big improvement.
09 October 2025
Needham continues to improve. Staff are always pleasant and helpful, and if they have a problem always resolved quickly and professionally. Food is always good as regular assistance from my mam with feeding. Mam's room has been decorated and is always clean. What can I give this home on a rating,
excellent - well done.
09 October 2025
Amazing staff and management, 100% person care shown to my mother in law, so happy to know she is cared for. :)
02 October 2025
My great auntie lives in Needham Court I have no issues at all with the care she recives, all the staff work well together, from care, housekeeping to kitchen. Food choices are excellent, tea trolleys are always plentiful, the rooms and the public areas are always well maintained, also they have a
great well being co-ordinator, the M.O Cheryl is always happy to address any issues with maintaining the rooms.
30 September 2025
Just wanted to say thank you to all the wonderful team at Needham court . While we have been out of the country they have looked after my mother in law so well . She has unfortunately been admitted to hospital while we were away and as always the staff stepped in and took care of things for us .
Some staff went above & beyond to help make sure she had everything she needed and made a stressful situation for us so much easier . Thank you Needham court for your continued care & love x
26 June 2025
I strongly advise against sending any family member to this care home. My mother was a resident for just over 14 months, and throughout her time there, the quality of care was consistently poor. The hygiene standards were unacceptable; her room was rarely cleaned, and her medication was not properly
supervised. During her stay, tablets were repeatedly found unattended. My mother was self-funding her care, which makes the substandard conditions and lack of proper oversight all the more concerning.
Despite raising numerous concerns during her residency, none of these issues were documented or recorded by the staff. Furthermore, my mother was left alone in her room for days at a time, with no meaningful stimulation or engagement. Witnessing her treatment was heart-breaking and undignified. Even the staff expressed their own reservations, indicating they would not entrust their own family members to Needham Court. Please consider this care home carefully before making any decisions.
07 March 2025
As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always
has time for patients and family.
30 January 2025
Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.
17 January 2025
I can't really express the gratitude I have for the care my Mam is receiving at Needham Court.
All members of staff are kind, caring, and supportive to not only my Mam but me and my family too.
It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of
mind!
25 October 2024
Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.
06 August 2024
My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services
involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat.
General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.
Latest Reviews for Needham Court Care Home
27 February 2026
The staff are very welcoming and couldn't be more friendly and helpful. Mam has settled in so quickly. Its clean, bright and has a lovely feel about it. Would highly recommend.
26 February 2026
I was very anxious when my mother moved into Needham Court but she settled straight away. The staff are all so kind, caring and go out of their way to ensure residents are happy and well cared for. The place is spotlessly clean and well maintained. Meals are delicious and there is always something
going on to entertain residents and keep them motivated.
26 February 2026
My nana has been with Needham Court for just over 2 years now, I feel confident in the care provided and find staff very attentive to my nanas needs. The report is always positive I find this very comforting as my nan always seems happy and content when staff around. Staff always address family
members by name which shows compassion and it fills me with confidence the whole arrangement.
26 February 2026
I visit my close friend every few days and the care she receives is exceptional on every visit the home is clean and tidy. All the residents look happy and well cared for. Can't praise the staff enough.
24 February 2026
Very happy with Needham Court the home is always clean the staff are very helpful and caring they look after my mother very well and she is happy there always clean and look after.
24 February 2026
Friendly, pleasant staff, good facilities, housekeeping staff go above and beyond, activity girl always working hard to entertain residents, even maintenance girl goes out of her way to assist, this gives the feeling of a family atmosphere, well done to all staff, keep up the good work, thank you.
30 October 2025
Fabulous, love everything about the care Nancy receives.
30 October 2025
Happy with care my auntie gets at home.
29 October 2025
I have found all the staff very friendly and go out of the way to help mam the rooms are always clean and tidy we can confidently leave mam knowing she is well looked after and safe.
09 October 2025
Manager has changed. Needham Court is a lot cleaner, more organised. Clean and tidy. Big improvement.
09 October 2025
Needham continues to improve. Staff are always pleasant and helpful, and if they have a problem always resolved quickly and professionally. Food is always good as regular assistance from my mam with feeding. Mam's room has been decorated and is always clean. What can I give this home on a rating,
excellent - well done.
09 October 2025
Amazing staff and management, 100% person care shown to my mother in law, so happy to know she is cared for. :)
02 October 2025
My great auntie lives in Needham Court I have no issues at all with the care she recives, all the staff work well together, from care, housekeeping to kitchen. Food choices are excellent, tea trolleys are always plentiful, the rooms and the public areas are always well maintained, also they have a
great well being co-ordinator, the M.O Cheryl is always happy to address any issues with maintaining the rooms.
30 September 2025
Just wanted to say thank you to all the wonderful team at Needham court . While we have been out of the country they have looked after my mother in law so well . She has unfortunately been admitted to hospital while we were away and as always the staff stepped in and took care of things for us .
Some staff went above & beyond to help make sure she had everything she needed and made a stressful situation for us so much easier . Thank you Needham court for your continued care & love x
26 June 2025
I strongly advise against sending any family member to this care home. My mother was a resident for just over 14 months, and throughout her time there, the quality of care was consistently poor. The hygiene standards were unacceptable; her room was rarely cleaned, and her medication was not properly
supervised. During her stay, tablets were repeatedly found unattended. My mother was self-funding her care, which makes the substandard conditions and lack of proper oversight all the more concerning.
Despite raising numerous concerns during her residency, none of these issues were documented or recorded by the staff. Furthermore, my mother was left alone in her room for days at a time, with no meaningful stimulation or engagement. Witnessing her treatment was heart-breaking and undignified. Even the staff expressed their own reservations, indicating they would not entrust their own family members to Needham Court. Please consider this care home carefully before making any decisions.
07 March 2025
As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always
has time for patients and family.
30 January 2025
Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.
17 January 2025
I can't really express the gratitude I have for the care my Mam is receiving at Needham Court.
All members of staff are kind, caring, and supportive to not only my Mam but me and my family too.
It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of
mind!
25 October 2024
Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.
06 August 2024
My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services
involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat.
General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.