Submit a Review for Needham Court Care Home
9 Stanhope Road, Low Simonside, Jarrow, NE32 3UD
View Full Details of Needham Court Care HomeLatest Reviews for Needham Court Care Home
09 October 2025
My husband has been at Needham Court since May 2024. I have found here he has been treated with compassion and dignity.
09 October 2025
Manager has changed. Needham Court is a lot cleaner, more organised. Clean and tidy. Big improvement.
09 October 2025
Needham continues to improve. Staff are always pleasant and helpful, and if they have a problem always resolved quickly and professionally. Food is always good as regular assistance from my mam with feeding. Mam's room has been decorated and is always clean. What can I give this home on a rating, excellent - well done.
09 October 2025
I'm very pleased with the care my mother in law receives, home is lovely and clean, and staff are very friendly.
09 October 2025
Amazing staff and management, 100% person care shown to my mother in law, so happy to know she is cared for. :)
02 October 2025
My great auntie lives in Needham Court I have no issues at all with the care she recives, all the staff work well together, from care, housekeeping to kitchen. Food choices are excellent, tea trolleys are always plentiful, the rooms and the public areas are always well maintained, also they have a great well being co-ordinator, the M.O Cheryl is always happy to address any issues with maintaining the rooms.
30 September 2025
Just wanted to say thank you to all the wonderful team at Needham court . While we have been out of the country they have looked after my mother in law so well . She has unfortunately been admitted to hospital while we were away and as always the staff stepped in and took care of things for us . Some staff went above & beyond to help make sure she had everything she needed and made a stressful situation for us so much easier . Thank you Needham court for your continued care & love x
30 September 2025
Needham court staff always go above & beyond to care for their residents . It is so nice to visit my mum in such a happy friendly home . Thank you to the whole team for all your care . Nice to see my mum happy & content in her new home .
26 June 2025
I strongly advise against sending any family member to this care home. My mother was a resident for just over 14 months, and throughout her time there, the quality of care was consistently poor. The hygiene standards were unacceptable; her room was rarely cleaned, and her medication was not properly supervised. During her stay, tablets were repeatedly found unattended. My mother was self-funding her care, which makes the substandard conditions and lack of proper oversight all the more concerning. Despite raising numerous concerns during her residency, none of these issues were documented or recorded by the staff. Furthermore, my mother was left alone in her room for days at a time, with no meaningful stimulation or engagement. Witnessing her treatment was heart-breaking and undignified. Even the staff expressed their own reservations, indicating they would not entrust their own family members to Needham Court. Please consider this care home carefully before making any decisions.
07 March 2025
As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always has time for patients and family.
30 January 2025
Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.
23 January 2025
Lovely home.
17 January 2025
I can't really express the gratitude I have for the care my Mam is receiving at Needham Court. All members of staff are kind, caring, and supportive to not only my Mam but me and my family too. It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of mind!
25 October 2024
Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.
06 August 2024
My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat. General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.
17 July 2024
I have found all the care staff, manager and the whole team who work at Needham Court. Excellent at their job, they are all caring, supportive, efficient and very helpful if asked a question. They work with residents' families and learn about the person who they look after. I have been very impressed with the overall running, cleanliness and care of all the staff and management. They deserve top marks for their overall performance.
05 April 2024
Needham Court has a warm welcome to offer to all residents and visitors. The staff all seem to enjoy their roles and are very approachable and chatty. I believe that my mam is well cared for and is very happy at Needham Court.
20 March 2024
Warm, welcoming home, where everyone is friendly, and nothing is too much trouble. Always kept up to date with the care of our dad. Feels like a second home, somewhere he is settled, which is a huge relief. Love how the home is always decorated for every occasion - the effort that goes into things is fantastic - well done to all.
15 May 2023
I have just attended a coffee morning today the girls pulled out all the stops made everyone feel welcome and the carer made the most delicious chocolate cake that my grandson who was with me had 2 slices of, can't wait for the next one.
09 May 2023
My mother received a wonderful, warm and friendly welcome. She was greeted by various members of staff, such as the chef who asked if she had any likes or dislikes, head of laundry labelled and listed her clothes straight away. There were flowers, a cute cushion and best of all the carers reassured her they were there to help in any way needed. Mum is enjoying her meals in the pleasant dining room, meeting others and doing lots of activities.
Latest Reviews for Needham Court Care Home
09 October 2025
My husband has been at Needham Court since May 2024. I have found here he has been treated with compassion and dignity.
09 October 2025
Manager has changed. Needham Court is a lot cleaner, more organised. Clean and tidy. Big improvement.
09 October 2025
Needham continues to improve. Staff are always pleasant and helpful, and if they have a problem always resolved quickly and professionally. Food is always good as regular assistance from my mam with feeding. Mam's room has been decorated and is always clean. What can I give this home on a rating, excellent - well done.
09 October 2025
I'm very pleased with the care my mother in law receives, home is lovely and clean, and staff are very friendly.
09 October 2025
Amazing staff and management, 100% person care shown to my mother in law, so happy to know she is cared for. :)
02 October 2025
My great auntie lives in Needham Court I have no issues at all with the care she recives, all the staff work well together, from care, housekeeping to kitchen. Food choices are excellent, tea trolleys are always plentiful, the rooms and the public areas are always well maintained, also they have a great well being co-ordinator, the M.O Cheryl is always happy to address any issues with maintaining the rooms.
30 September 2025
Just wanted to say thank you to all the wonderful team at Needham court . While we have been out of the country they have looked after my mother in law so well . She has unfortunately been admitted to hospital while we were away and as always the staff stepped in and took care of things for us . Some staff went above & beyond to help make sure she had everything she needed and made a stressful situation for us so much easier . Thank you Needham court for your continued care & love x
30 September 2025
Needham court staff always go above & beyond to care for their residents . It is so nice to visit my mum in such a happy friendly home . Thank you to the whole team for all your care . Nice to see my mum happy & content in her new home .
26 June 2025
I strongly advise against sending any family member to this care home. My mother was a resident for just over 14 months, and throughout her time there, the quality of care was consistently poor. The hygiene standards were unacceptable; her room was rarely cleaned, and her medication was not properly supervised. During her stay, tablets were repeatedly found unattended. My mother was self-funding her care, which makes the substandard conditions and lack of proper oversight all the more concerning. Despite raising numerous concerns during her residency, none of these issues were documented or recorded by the staff. Furthermore, my mother was left alone in her room for days at a time, with no meaningful stimulation or engagement. Witnessing her treatment was heart-breaking and undignified. Even the staff expressed their own reservations, indicating they would not entrust their own family members to Needham Court. Please consider this care home carefully before making any decisions.
07 March 2025
As a family we all find the level of care given by all of the staff is exceptional, carers, cleaners, laundry and kitchen, management and nursing. Every single member shows wonderful kindness to us, patients and family. Always have a smile, and all shifts. Our maintenance lady exactly same, always has time for patients and family.
30 January 2025
Overall, since my mam came to Needham Court Care Home in August she has had excellent care and support, all carers are great, 2 stand out above all others and go out of their way to offer giggles and laughs along with care and support.
23 January 2025
Lovely home.
17 January 2025
I can't really express the gratitude I have for the care my Mam is receiving at Needham Court. All members of staff are kind, caring, and supportive to not only my Mam but me and my family too. It really feels like home and I know that my Mam is being taken care of in the best wat! Total peace of mind!
25 October 2024
Happy with the care provided for Granda. The staff keeps me updated and I feel involved with his care. Great activities for residents and the home is very clean and welcoming.
06 August 2024
My sister has been a resident now since November 2023. I have constantly found the personal care and commission with family very difficult. Whenever staff are asked about her care and plan of care, there is never a senior staff member available. I have had to be proactive in getting outside services involved in her care and the staff never provided me with feedback. On several occasions, I have found her sitting in her room with a meal in front of her not touched. On one occasion, I had to cut the meal up to assist her in eating it. Medication was found in her food and when asked about pain relief staff were not able to give me the response to the question. The carpet in the room was very dirty and food trodden into the carpet around her seat. General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.
17 July 2024
I have found all the care staff, manager and the whole team who work at Needham Court. Excellent at their job, they are all caring, supportive, efficient and very helpful if asked a question. They work with residents' families and learn about the person who they look after. I have been very impressed with the overall running, cleanliness and care of all the staff and management. They deserve top marks for their overall performance.
05 April 2024
Needham Court has a warm welcome to offer to all residents and visitors. The staff all seem to enjoy their roles and are very approachable and chatty. I believe that my mam is well cared for and is very happy at Needham Court.
20 March 2024
Warm, welcoming home, where everyone is friendly, and nothing is too much trouble. Always kept up to date with the care of our dad. Feels like a second home, somewhere he is settled, which is a huge relief. Love how the home is always decorated for every occasion - the effort that goes into things is fantastic - well done to all.
15 May 2023
I have just attended a coffee morning today the girls pulled out all the stops made everyone feel welcome and the carer made the most delicious chocolate cake that my grandson who was with me had 2 slices of, can't wait for the next one.
09 May 2023
My mother received a wonderful, warm and friendly welcome. She was greeted by various members of staff, such as the chef who asked if she had any likes or dislikes, head of laundry labelled and listed her clothes straight away. There were flowers, a cute cushion and best of all the carers reassured her they were there to help in any way needed. Mum is enjoying her meals in the pleasant dining room, meeting others and doing lots of activities.