Submit a Review for Upton Grange
66 Salacre Lane, Upton, Wirral, CH49 9AS
View full details of Upton GrangeLatest Reviews for Upton Grange
27 January 2026
Outstanding care from day 1. Every person here has ensured my fathers neds are met. Nothing is too much trouble. Above and beyond. Particular thanks to Julie the manager and Gabby. Feels so good to know we have made the right choice. Room is lovely and everything we had asked for has been done, with
a smile.
14 January 2026
A very clean well run establishment. The staff are professional and caring. Our mother was frail and under weight when she arrived at Upton Grange, after spending 7 weeks in hospital. She us gaining weight steadily. Other residents have told me they l've being there, the food is excellent and they
are well cared for. I can second that, This is a home from home for the residents and our mum. We are happy they were able to accommodate her.
13 January 2026
Mum became a resident in Upton Grange in August and due to the care and kindness settled in really well.
There is always activities taking place by lovely staff, lots of patience and attention to needs.
When mum became very poorly; the care was exceptional - the family could not have asked for
more. Very professional prompt and understanding.
09 January 2026
My mother celebrated a significant birthday which the care home went above and beyond in providing a celebratory tea for all the residents (and family members) and a superb entertainer. The staff were absolutely brilliant. They always are. They made her day very special from start to finish.
The
care they show and how they look after my mother is a joy. Could not be bettered.
09 December 2025
Dads been in Upton Grange for 2 years now. He calls it home. He wants home for meals when he's taken out. The staff are amazing. Well done to Julie and all the girls for making this a wonderful place to live. Mark, the handyman, keeps the place fresh, clean and the gardens lovely. The ladies who
do the cleaning and washing are very approachable and very friendly. Can't fault any of it. Nothing is to much trouble and nothing is unapproachable. Thank you for making my Dad a happy man
28 October 2025
Mum has recently moved into Upton Grange and is settling in well. She has been welcomed so warmly by all members of the staff. They have all shown such kindness and empathy to mum and are willing to help her with any of our needs as well as mums. She always looks well cared for and her room is
spotless. Mum is always been to get back to the home for her meals if we have taken her out anywhere. It's lovely to see and such she is getting in to Upton Grange so quickly. Thank you.
21 October 2025
I will be forever grateful to the manager and deputy manager for their guidance, warmth and professionalism when it came to finding somewhere for mum. From first enquiry I knew I was in safe hands. The atmosphere at Upton Grange is like a warm hug as soon as you step inside. Superb staff throughout,
every visit it feels like one big happy family. I leave knowing Mum is happy, safe and secure. Speaking to other families, they all resonate the same "wouldn't leave our loved one anywhere else". Upton Grange was a beacon of light at a dark time.
13 October 2025
During an extended stay in hospital it became clear that our Mum would no longer be able to live independently. My sister and I had no idea what to do for the best but on a friend's recommendation, we called at Upton Grange in the hope of a little guidance, if nothing else. We were totally
unprepared for the superb support that we received on that day which subsequently led to Mum moving into the most welcoming family environment. After 93 years of total independence, we fully expected a lengthy period of adjustment however the friendliness and professionalism of the whole team means that Mum (and we) now see ourselves as part of the family. The expertise and good humour of every member of the team from carers, cleaners, cooks, team leaders and management contribute to this home-from-home atmosphere. We are grateful that Mum is in the care of these very special people.
03 October 2025
The kindness and care shown to my mum whilst she settled in was excellent, and continues to this day.
Upton Grange is a lovely, modern, spotlessly clean and nicely decorated care home.
The staff are confident in their role as carers, with lots of humour. There is a happy environment amongst all
the staff. Management is very approachable and supportive - nothing is too much trouble. Our family feel very fortunate to have found an exemplary care home for our mum.
23 September 2025
Both my mother and Aunt are residents at Upton Grange. They are cared for with kindness, patience, humour and most importantly with skills.
All staff at all levels work as a team, all aware of the residents needs and personalities. They are equally supportive of families and often spend time
making sure we are ok.
17 September 2025
My husband was happy at Upton Grange - though he won't admit it! He already knew someone in there and made a friend while there, who he hopes to visit! The only criticism he had was the lack of activities, whilst I was visiting with our daughter, a carer suggested some exercises which my husband
would have enjoyed, as he needs to move about, but this was cried off by some dominant ladies and they settled for hangman on a whiteboard, could Upton Grange have a specialist activity person say a couple of times per week?
11 September 2025
My mum-in-law is 95 years old. She's loved and cared for by us, her immediate family. She moved into Upton Grange in May, after several visits for respite care. It took a little while to settle. She did settle. She has friends. The staff are wonderful, they pay attention to detail, clean, caring and
above all, kind. Not only has she settled, but it's true that my wife and I have realised how much it's meant to our lives too. We visit every day and are greeted by the staff. The atmosphere is warm and welcoming. She enjoys the staff/team, banter, the food and the activities. As professionals in social care, my wife and I have always been wary of this period of our lives. Thank you all for putting our minds at rest and caring so wonderfully. Thank you.
28 August 2025
Went to visit my grandmother and was welcomed at the front door, the staff are all really kind and friendly!
They offer plenty of facilities and the rooms are well looked after. Overall a really good environment!!
26 August 2025
A lot of care and compassion was shown to my step mother, who at times could have challenging behaviour . Caregivers, listened to concerns and acted on them in order to help her settle into an environment that she struggled to come to terms with.
06 August 2025
I find Upton Grange one of the friendliest care homes I have visited. Nothing is any trouble and the staff go out of their way to make residents comfortable and happy. The office staff always welcome you and are ready to listen if something needs doing. The food is always lovely and plentiful.
Everywhere is clean and well maintained. I witnessed a beautiful moment yesterday, a carer was asking a resident if they would like a cuddle, it brought tears to my eyes, as I passed the room.
14 July 2025
I have no complaints about the care they gave to my father. It was exemplary, five stars. The care staff are amazing. However, I do have a complaint about how they dealt with things after Dad passed away. He passed away in March. It is now July. They have not yet processed the refund we are owed,
which is in breach of their agreement. The last thing a bereaved family wants to do is to have to chase up after money. They were instantly responsive when Dad was alive. Once he passed, they were neglectful of their communication and follow-up. Despite calling head office (who was helpful) and agreeing on a resolution (i.e., to pay what they owed), at the level of the home, which is where the refund comes from, they still did not follow through. I am expecting a resolution tomorrow after months of chasing up. I have given the management 3 stars only because of this issue. Otherwise, they would have had 5 stars. Don't hesitate to have a loved one stay here. They will be well taken care of
23 June 2025
I'm very pleased with the service provided up to now for Mum ! Great care and attention has been provided and I would recommend to anybody seeking such a facility in the future .
09 June 2025
This home is extremely well managed. The staff are caring, helpful and happy. The environment is calm and welcoming. The rooms are light and spacious, and the care given to my mother has been excellent. The seniors in charge are knowledgeable & informative about Mum's current condition & the office
staff are welcoming & helpful. I would most definitely recommend this care home to anyone using comprehensive and professional care for their loved ones.
08 May 2025
Having just been offered a place we were keen to visit. Extremely warm welcome from staff. Shown around and made fully aware of all facilities.
Absolutely could not fault the premises, very clean and welcoming.
27 January 2025
A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange.
It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.
Latest Reviews for Upton Grange
27 January 2026
Outstanding care from day 1. Every person here has ensured my fathers neds are met. Nothing is too much trouble. Above and beyond. Particular thanks to Julie the manager and Gabby. Feels so good to know we have made the right choice. Room is lovely and everything we had asked for has been done, with
a smile.
14 January 2026
A very clean well run establishment. The staff are professional and caring. Our mother was frail and under weight when she arrived at Upton Grange, after spending 7 weeks in hospital. She us gaining weight steadily. Other residents have told me they l've being there, the food is excellent and they
are well cared for. I can second that, This is a home from home for the residents and our mum. We are happy they were able to accommodate her.
13 January 2026
Mum became a resident in Upton Grange in August and due to the care and kindness settled in really well.
There is always activities taking place by lovely staff, lots of patience and attention to needs.
When mum became very poorly; the care was exceptional - the family could not have asked for
more. Very professional prompt and understanding.
09 January 2026
My mother celebrated a significant birthday which the care home went above and beyond in providing a celebratory tea for all the residents (and family members) and a superb entertainer. The staff were absolutely brilliant. They always are. They made her day very special from start to finish.
The
care they show and how they look after my mother is a joy. Could not be bettered.
09 December 2025
Dads been in Upton Grange for 2 years now. He calls it home. He wants home for meals when he's taken out. The staff are amazing. Well done to Julie and all the girls for making this a wonderful place to live. Mark, the handyman, keeps the place fresh, clean and the gardens lovely. The ladies who
do the cleaning and washing are very approachable and very friendly. Can't fault any of it. Nothing is to much trouble and nothing is unapproachable. Thank you for making my Dad a happy man
28 October 2025
Mum has recently moved into Upton Grange and is settling in well. She has been welcomed so warmly by all members of the staff. They have all shown such kindness and empathy to mum and are willing to help her with any of our needs as well as mums. She always looks well cared for and her room is
spotless. Mum is always been to get back to the home for her meals if we have taken her out anywhere. It's lovely to see and such she is getting in to Upton Grange so quickly. Thank you.
21 October 2025
I will be forever grateful to the manager and deputy manager for their guidance, warmth and professionalism when it came to finding somewhere for mum. From first enquiry I knew I was in safe hands. The atmosphere at Upton Grange is like a warm hug as soon as you step inside. Superb staff throughout,
every visit it feels like one big happy family. I leave knowing Mum is happy, safe and secure. Speaking to other families, they all resonate the same "wouldn't leave our loved one anywhere else". Upton Grange was a beacon of light at a dark time.
13 October 2025
During an extended stay in hospital it became clear that our Mum would no longer be able to live independently. My sister and I had no idea what to do for the best but on a friend's recommendation, we called at Upton Grange in the hope of a little guidance, if nothing else. We were totally
unprepared for the superb support that we received on that day which subsequently led to Mum moving into the most welcoming family environment. After 93 years of total independence, we fully expected a lengthy period of adjustment however the friendliness and professionalism of the whole team means that Mum (and we) now see ourselves as part of the family. The expertise and good humour of every member of the team from carers, cleaners, cooks, team leaders and management contribute to this home-from-home atmosphere. We are grateful that Mum is in the care of these very special people.
03 October 2025
The kindness and care shown to my mum whilst she settled in was excellent, and continues to this day.
Upton Grange is a lovely, modern, spotlessly clean and nicely decorated care home.
The staff are confident in their role as carers, with lots of humour. There is a happy environment amongst all
the staff. Management is very approachable and supportive - nothing is too much trouble. Our family feel very fortunate to have found an exemplary care home for our mum.
23 September 2025
Both my mother and Aunt are residents at Upton Grange. They are cared for with kindness, patience, humour and most importantly with skills.
All staff at all levels work as a team, all aware of the residents needs and personalities. They are equally supportive of families and often spend time
making sure we are ok.
17 September 2025
My husband was happy at Upton Grange - though he won't admit it! He already knew someone in there and made a friend while there, who he hopes to visit! The only criticism he had was the lack of activities, whilst I was visiting with our daughter, a carer suggested some exercises which my husband
would have enjoyed, as he needs to move about, but this was cried off by some dominant ladies and they settled for hangman on a whiteboard, could Upton Grange have a specialist activity person say a couple of times per week?
11 September 2025
My mum-in-law is 95 years old. She's loved and cared for by us, her immediate family. She moved into Upton Grange in May, after several visits for respite care. It took a little while to settle. She did settle. She has friends. The staff are wonderful, they pay attention to detail, clean, caring and
above all, kind. Not only has she settled, but it's true that my wife and I have realised how much it's meant to our lives too. We visit every day and are greeted by the staff. The atmosphere is warm and welcoming. She enjoys the staff/team, banter, the food and the activities. As professionals in social care, my wife and I have always been wary of this period of our lives. Thank you all for putting our minds at rest and caring so wonderfully. Thank you.
28 August 2025
Went to visit my grandmother and was welcomed at the front door, the staff are all really kind and friendly!
They offer plenty of facilities and the rooms are well looked after. Overall a really good environment!!
26 August 2025
A lot of care and compassion was shown to my step mother, who at times could have challenging behaviour . Caregivers, listened to concerns and acted on them in order to help her settle into an environment that she struggled to come to terms with.
06 August 2025
I find Upton Grange one of the friendliest care homes I have visited. Nothing is any trouble and the staff go out of their way to make residents comfortable and happy. The office staff always welcome you and are ready to listen if something needs doing. The food is always lovely and plentiful.
Everywhere is clean and well maintained. I witnessed a beautiful moment yesterday, a carer was asking a resident if they would like a cuddle, it brought tears to my eyes, as I passed the room.
14 July 2025
I have no complaints about the care they gave to my father. It was exemplary, five stars. The care staff are amazing. However, I do have a complaint about how they dealt with things after Dad passed away. He passed away in March. It is now July. They have not yet processed the refund we are owed,
which is in breach of their agreement. The last thing a bereaved family wants to do is to have to chase up after money. They were instantly responsive when Dad was alive. Once he passed, they were neglectful of their communication and follow-up. Despite calling head office (who was helpful) and agreeing on a resolution (i.e., to pay what they owed), at the level of the home, which is where the refund comes from, they still did not follow through. I am expecting a resolution tomorrow after months of chasing up. I have given the management 3 stars only because of this issue. Otherwise, they would have had 5 stars. Don't hesitate to have a loved one stay here. They will be well taken care of
23 June 2025
I'm very pleased with the service provided up to now for Mum ! Great care and attention has been provided and I would recommend to anybody seeking such a facility in the future .
09 June 2025
This home is extremely well managed. The staff are caring, helpful and happy. The environment is calm and welcoming. The rooms are light and spacious, and the care given to my mother has been excellent. The seniors in charge are knowledgeable & informative about Mum's current condition & the office
staff are welcoming & helpful. I would most definitely recommend this care home to anyone using comprehensive and professional care for their loved ones.
08 May 2025
Having just been offered a place we were keen to visit. Extremely warm welcome from staff. Shown around and made fully aware of all facilities.
Absolutely could not fault the premises, very clean and welcoming.
27 January 2025
A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange.
It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.