Upton Grange, Wirral, Merseyside
Upton Grange, Wirral, Merseyside
Upton Grange, Wirral, Merseyside

Anchor's Upton Grange is located in the Wirral and it is purpose built with the care of its residents in mind. Each of the 52 rooms is en-suite with a TV, DVD player and mini fridge. There are also a number of facilities including a hair and beauty salon, WiFi throughout the home and quiet lounges and seating areas.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor is England’s largest provider of housing and care for the those over 55 years of age and has almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor was proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Group: Anchor

Person in charge: Graham Penny (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Pets by arrangement • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Upton Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 09 Jan 2018

We currently have one vacancy for care. For further detail, please contact Upton Grange directly.

Reviews

9.3 Upton Grange has a Review Score of 9.3 (9.312)

The Review Score of 9.3 (maximum of 10) for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Upton Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.735 for Upton Grange is calculated as follows: ( (97 Excellents x 5) + (35 Goods x 4) ) ÷ 132 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.577 Points relating to the number of positive Reviews for Upton Grange is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.4 Target = 0.577

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Upton Grange?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Upton Grange

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1

Delighted to obtain a place for my mother on discharge from the hospital. Excellent communication through Anchor and Upton Grange's caring, warm professional administrator. Staff are genuine and treat residents with great dignity and support. A home from home for my mother who resisted residential care until the inevitable loss of independence as Alzheimer's progressed. Thoroughly recommend Upton Grange to any potential resident or their family.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have visited many care homes on the Wirral, but Upton Grange is outstanding.
My father had the most professional caring key worker who took care of his every need, medically and emotionally. I would highly recommend this care home to anyone. The atmosphere is very happy and the food is to a high standard.
Well done Upton Grange you offer a wonderful service.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very caring and professional in the way they handle my mum. She is very well looked after, and although she does not mix with the other residents, which is her choice, the staff will pop into her room at regular intervals to check that she is ok and does not need anything. There is also a call button which will bring a staff member in to see to her, when she needs it.
The home feels like a hotel when you go at any time, bright , welcoming & fresh smelling. The staff go out of their way to help both myself and my mum, and keep me informed of anything they feel I need to know.
My mum settled into the home very quickly, and now she feels that the staff are all her friends.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff treat every resident with a friendly, caring attitude, taking time to interact on many levels, both conversational and listening.
No one is left feeling isolated.
All staff actively promote a happy atmosphere and connect with clients and formulate a bond.
I have found all staff member to be responsive and helpful in all aspects of care to my mum.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Upton Grange is a very well run home, my dad went in there Nov last year and the difference it's made to his life, the staff treat him with dignity, kindness. The entertainment they put on is excellent. It was very difficult for us to find a nursing home for dad and I have to say that made the transition more bearable for us all.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My family viewed a number of care home facilities prior to determining the best option for our mother. Upton Grange was selected based on location, facilities, the perceived professionalism of the management team, together with the friendliness of the staff and the general atmosphere in the home. Mum has now resided at Upton Grange for nearly 3 years. We cannot fault the care and attention she receives and the level of support, we, as a family encounter. The home has a particular focus on a "dementia friendly environment". They provide an excellent and varied range of activities to suit a cross section of interests - including a full entertainment programme, health and beauty treatments, cake and bread baking. The moment you enter the home you are welcomed and encouraged to participate and be part of the Upton Grange family. Upton Grange is to be commended for the quality and individuality of care and compassion they provide both to residents and their families.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt has been a resident in Upton Grange for the last year. We initially looked at 16 care homes and the grange was by far the best. Among the categories detailed below the main factor in our choice was the quality of the management and the staff's interaction with their residents. This creates what we can only describe as a "Happy" atmosphere the ongoing and regular training of staff can only contribute to this overall atmosphere.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After three years at Upton Grange, my aunt is settled but would still like to live in her "own place", which of course is not possible. The staff are all very friendly, helpful and caring and she is looked after very well. She is not very receptive to organised activities or outings, and because of her vascular dementia is not able to contribute to or be interested in residents meetings. As her room is on the first floor, she is unable to get into the garden unaided. If I am taking her out to lunch, I always let Upton Grange know in advance, but communication does not always get through to the staff on duty and she can sometimes be at or on her way to the dining table. The move to 5pm dinner time has been a help for visiting or going out in the afternoons.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My family and I are full of praise for the excellent service and care provided by the management and staff at this home. The only two questions that matter to me: 1. Is my elderly father happy there? (He has full mental capacity) 2. Are my family and I happy with the care he receives? To both these questions, the answer is Yes. From what I have seen and heard and experienced at this home, I believe Upton Grange is one of the best in its field and a model to learn from. They deserve the praise!

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Living in Australia and having a mother I care about immesly living in the UK at age 90, it is great to know mum is in a safe, clean, caring, healthy environment which is managed by professionals who care for each resident to a high degree of personal service.
Thank you and well done to all at the Upton Grange facility, the manager his team are great assets to your Anchor Group and deserve recognition of their fantastic work.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been in Upton Grange for 3 and a half years! In that time she has flourished both in physical appearance and attitude! She has never looked better, due to all the excellent care and attention she receives.

Staff are like a second family to her which is such a relief knowing I have left her in safe capable hands. Thank you Upton Grange for my peace of mind!! xx

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Upton Grange