Upton Grange

My mum recently moved from respite care into a long term stay at Upton Grange, and the experience has been outstanding. The staff are excellent - warm, engaging, and genuinely empathetic. It's clear they take real pride in the care they provide and build meaningful connections with the residents. Upton Grange itself is bright, clean, and welcoming, and Mum's room is always well looked after. The food is very good, and it's been wonderful to see Mum putting on weight and enjoying her meals again. One thing that truly sets Upton Grange apart is how the team also treat my Dad when he visits. They look after him with the same kindness and respect they show Mum, which means a great deal to us as a family. Any questions or concerns are responded to quickly and thoughtfully, and we feel completely safe in the knowledge that Mum is being cared for and very well looked after. We're incredibly grateful for the compassion and support shown every day.

My mother is very well looked after which makes it easier for me to fill another role in my life 'being a grandparent'. It is also great that there is a weekly GP visit as there ahs just been a chest infection and antibiotics have been administered. The staff are very friendly and I trust them.

We have been very pleased with how well Wendy has settled in to her new care home. All the staff have been very friendly/helpful in allowing her to settle in. She is gradually making friends with the existing residents and enjoying her new 'home'.

Staff are so friendly & welcoming. They have not only helped & supported my mum settling in quickly, but they also supported us as a family to navigate things practically & emotionally. Thank you so much. Mum has settled in really quickly & she appreciated so much the effort staff put in to making Upton Grange feel like home, especially with her garden area. Thank you for everything.

Mum aged 91 (a reluctant resident at first) has settled very well into her new surroundings. This has been largely due to the emathetic, friendly, efficient and experienced staff. As a family we have been hugely impressed with level of care and communication.

Excellent, kind and caring staff. Efficient and homely. Food was very nice. Lovely and clean. Nothing too much trouble. Very happy with everything, it was a short term respite stay.

My nan is so happy and well cared for at Upton Grange. We really could not ask for a better place for her. The staff are all so kind and caring and they work so hard. I really appr how well they know all of the residents and how welcome they always make me and my family feel. Thankyou so much for everything you do Upton Grange.

Lovely place to leave my mum to stay for a 2 week respite stay. First person I met was Carla, who right throughout the stay was always happy to help with any questions. Also Sue one of the carers was so good at putting my mums mind at rest. The home ran smoothly and always helpful staff on hand.

Outstanding care from day 1. Every person here has ensured my fathers neds are met. Nothing is too much trouble. Above and beyond. Particular thanks to Julie the manager and Gabby. Feels so good to know we have made the right choice. Room is lovely and everything we had asked for has been done, with a smile.

A very clean well run establishment. The staff are professional and caring. Our mother was frail and under weight when she arrived at Upton Grange, after spending 7 weeks in hospital. She us gaining weight steadily. Other residents have told me they l've being there, the food is excellent and they are well cared for. I can second that, This is a home from home for the residents and our mum. We are happy they were able to accommodate her.

When mum became very poorly; the care was exceptional - the family could not have asked for more. Very professional prompt and understanding.

The care they show and how they look after my mother is a joy. Could not be bettered.

Dads been in Upton Grange for 2 years now. He calls it home. He wants home for meals when he's taken out. The staff are amazing. Well done to Julie and all the girls for making this a wonderful place to live. Mark, the handyman, keeps the place fresh, clean and the gardens lovely. The ladies who do the cleaning and washing are very approachable and very friendly. Can't fault any of it. Nothing is to much trouble and nothing is unapproachable. Thank you for making my Dad a happy man

Mum has recently moved into Upton Grange and is settling in well. She has been welcomed so warmly by all members of the staff. They have all shown such kindness and empathy to mum and are willing to help her with any of our needs as well as mums. She always looks well cared for and her room is spotless. Mum is always been to get back to the home for her meals if we have taken her out anywhere. It's lovely to see and such she is getting in to Upton Grange so quickly. Thank you.

I will be forever grateful to the manager and deputy manager for their guidance, warmth and professionalism when it came to finding somewhere for mum. From first enquiry I knew I was in safe hands. The atmosphere at Upton Grange is like a warm hug as soon as you step inside. Superb staff throughout, every visit it feels like one big happy family. I leave knowing Mum is happy, safe and secure. Speaking to other families, they all resonate the same "wouldn't leave our loved one anywhere else". Upton Grange was a beacon of light at a dark time.

During an extended stay in hospital it became clear that our Mum would no longer be able to live independently. My sister and I had no idea what to do for the best but on a friend's recommendation, we called at Upton Grange in the hope of a little guidance, if nothing else. We were totally unprepared for the superb support that we received on that day which subsequently led to Mum moving into the most welcoming family environment. After 93 years of total independence, we fully expected a lengthy period of adjustment however the friendliness and professionalism of the whole team means that Mum (and we) now see ourselves as part of the family. The expertise and good humour of every member of the team from carers, cleaners, cooks, team leaders and management contribute to this home-from-home atmosphere. We are grateful that Mum is in the care of these very special people.

The staff are confident in their role as carers, with lots of humour. There is a happy environment amongst all the staff. Management is very approachable and supportive - nothing is too much trouble. Our family feel very fortunate to have found an exemplary care home for our mum.

All staff at all levels work as a team, all aware of the residents needs and personalities. They are equally supportive of families and often spend time making sure we are ok.

My husband was happy at Upton Grange - though he won't admit it! He already knew someone in there and made a friend while there, who he hopes to visit! The only criticism he had was the lack of activities, whilst I was visiting with our daughter, a carer suggested some exercises which my husband would have enjoyed, as he needs to move about, but this was cried off by some dominant ladies and they settled for hangman on a whiteboard, could Upton Grange have a specialist activity person say a couple of times per week?

My mum-in-law is 95 years old. She's loved and cared for by us, her immediate family. She moved into Upton Grange in May, after several visits for respite care. It took a little while to settle. She did settle. She has friends. The staff are wonderful, they pay attention to detail, clean, caring and above all, kind. Not only has she settled, but it's true that my wife and I have realised how much it's meant to our lives too. We visit every day and are greeted by the staff. The atmosphere is warm and welcoming. She enjoys the staff/team, banter, the food and the activities. As professionals in social care, my wife and I have always been wary of this period of our lives. Thank you all for putting our minds at rest and caring so wonderfully. Thank you.