Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 125 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (125)

Total of 125, showing 1-20
9.8

Upton Grange has a Review Score of 9.8 (9.792) out of 10, based on 41 reviews in the last 2 years. Over all time Upton Grange has 125 reviews.

Overall Experience

  • 91
  • 31
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Date Published

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Review from Y H (Friend of Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Upton Grange one of the friendliest care homes I have visited. Nothing is any trouble and the staff go out of their way to make residents comfortable and happy. The office staff always welcome you and are ready to listen if something needs doing. The food is always lovely and plentiful. Everywhere
is clean and well maintained. I witnessed a beautiful moment yesterday, a carer was asking a resident if they would like a cuddle, it brought tears to my eyes, as I passed the room.

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Review from Lesley P (Daughter of Resident) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about the care they gave to my father. It was exemplary, five stars. The care staff are amazing. However, I do have a complaint about how they dealt with things after Dad passed away. He passed away in March. It is now July. They have not yet processed the refund we are owed, which
is in breach of their agreement. The last thing a bereaved family wants to do is to have to chase up after money. They were instantly responsive when Dad was alive. Once he passed, they were neglectful of their communication and follow-up. Despite calling head office (who was helpful) and agreeing on a resolution (i.e., to pay what they owed), at the level of the home, which is where the refund comes from, they still did not follow through. I am expecting a resolution tomorrow after months of chasing up. I have given the management 3 stars only because of this issue. Otherwise, they would have had 5 stars. Don't hesitate to have a loved one stay here. They will be well taken care of

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our team and home, which I will pass on. It was our pleasure to care for Dad at Upton Grange and he is missed. We sincerely apologise again for the delay in forwarding your refund, which has now been completed. We have reviewed and amended our internal systems, so this issue doesn't re-occur.

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Review from Pete M (Son of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service provided up to now for Mum ! Great care and attention has been provided and I would recommend to anybody seeking such a facility in the future .

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Review from Ellie E (Daughter of Resident) published on 9 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is extremely well managed. The staff are caring, helpful and happy. The environment is calm and welcoming. The rooms are light and spacious, and the care given to my mother has been excellent. The seniors in charge are knowledgeable & informative about Mum's current condition & the office
staff are welcoming & helpful. I would most definitely recommend this care home to anyone using comprehensive and professional care for their loved ones.

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Review from B L (Nephew of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just been offered a place we were keen to visit. Extremely warm welcome from staff. Shown around and made fully aware of all facilities.
Absolutely could not fault the premises, very clean and welcoming.

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Review from Pam T (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange.
It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.

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Review from J K (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Upton Grange for three months now. He has settled in extremely well and is cared for like one of their own. I cannot commend the staff enough for their hard work and dedication. They provided numerous daily activities over the Christmas period that Dad really enjoyed. I feel secure in
the knowledge that he is being looked after.

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Review from Lester T (Son of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial assessment of Upton Grange was of a clean and friendly environment which was a priority when placing Mum here. However, after visiting Mum several times now I have come to the conclusion that not only are all staff and carers friendly and competent but they are all genuinely caring and it
is a pleasure to visit and listen to Mum's positive feedback. Keep up the good work you are all doing. Thank you.

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Review from Adele J (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first walked into Upton Grange, we were very impressed. Everyone made us feel very welcome, the wonderful facilities, the kind and caring staff - everything about it impressed us so much that we knew this was the place we wanted for Mum!
Mum herself immediately fell in love with
it and felt at home there, which was obviously so important.
I cannot thank the staff enough, the home is a credit to them - it is evident they love the residents and in turn, the residents obviously feel the same way about them.
When I visit my mum, she is always happy and enjoys participating in the various activities on offer. Mum feels she is valued there, she is part of the lovely community there and it's so good to see her confidence growing once again.
She also tells me the meals are "amazing and out of this world!"
I am so pleased we found Upton Grange and that they had a place for my mum - I cannot praise and thank the manager and all her wonderful staff enough!

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Review from Alison W (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always lovely and welcoming on every occasion. I'm always kept updated on Mum's progress she always seems happy.
There are a variety of activities that most of the residents can participate in if they choose and all occasions are celebrated which is great to see. Thank you for all you do.

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Review from Peter C (Son of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Upton Grange following a long hospital admission and very serious illnesses, from which I did not expect her to recover.
Before choosing Upton Grange, I visited a range of other residential care homes in the area, none of which offered the same quality of accommodation and a high
level of support.
The rooms are lovely, the building is spotlessly clean and is maintained to a high standard throughout. The food is excellent and there are lots of activities for residents to enjoy.
The quality of care at Upton Grange has helped me to get my mum back. At the age of 86, she is happy, active and engaged with carers and fellow residents. I really did not expect this level of recovery and I am totally convinced that this is due to the expertise and commitment of the wonderful staff, who clearly have genuine affection for my mum and all of the other residents.

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Review from Carol T (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Upton Grange for 2 weeks for respite. Upon arrival, the staff were really kind and helpful. The room was clean and very comfortable. She thoroughly enjoyed her meals there and had plenty of coffee treats. The attentiveness was so good and she was looked after so well.

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Review from Annette P (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived at Upton Grange, we knew this was the perfect place for Mum to stay. We had a lovely warm welcome and the staff couldn't do enough for us. Mum really enjoyed her respite stay and is looking forward to her next visit/stay. I felt very comfortable leaving Mum knowing she was
in safe hands and being looked after.

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Review from P H (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother who suffers from dementia has lived at Upton Grange for eighteen months. During this time she has been cared for extremely well with lovely welcoming staff. After fracturing her pelvis she returned to the home in a sorry state. She had nearly eaten in the hospital and was in pain.
Upton Grange has been wonderful and I am eternally grateful. Over time with their nurturing care, she has built up her strength and is now walking again with her Zimmer and is participating in the activities. She is enjoying life again!

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Review from L M (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not the first review I have done for Upton Grange. After a bad fall my mum went into Upton Grange to give me time to organise my home for mum's ease and to assist with her rehabilitation. The break was beneficial for and my husband but most importantly the staff enabled my mum to regain her
confidence and health. Her mum refers to her respite as a holiday.

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Review from Norman H (Respite Resident) assisted by family/friend published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after and my mind was put at ease as soon as I arrived. I was in for 3 weeks of respite after a fall and they helped are return to full health. The staff were very caring and nothing was too much for them. I was regularly checked on and they were so understanding in these difficult
times for me.

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Review from Rachel H (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Upton Grange just over 2 years she's settled very well. She has her independence and also has the carers should she need them. Mum has short-term memory loss so she hasn't been the mum she used to be for some years. She's definitely come out of her shell participating in some activities
but she also likes her peace and quiet time. Family members who visit say how well and content she is. It's a worry when you move your parent into a care home but Mum is doing well - as a family, we're all pleased amd relieved it's working out well. It's a lovely care home with lovely staff and management who all work hard.

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Review from Jane G (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week in care at Upton Grange in July. He was very well looked after and I felt that the staff really understood him. He has Vascular Dementia and likes to be busy, they gave him jobs to do and kept him busy. I would have no hesitation in him staying again and plan eventually to move
him there for full-time care.

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Review from Chris G (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved in for a couple of weeks of respite care and we had three visits ahead of that when the staff made Mum feel really at ease. She was understandably unsure about having time away from her home but they made her feel so welcome she got over that very quickly.
The staff also gave me
all the information to help me prepare Mum for her stay and for me to prepare for it too.
The home itself is light bright and very clean.

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Review from J M (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to phone quite often to speak with my relative which is sometimes difficult to get through but mainly it is ok. The staff are lovely, helpful and very supportive of families. Always respond to any queries. I sometimes don't know if Mum is joining activities as she forgets so would find that helpful
to know. We are able to go out with our relative and they are flexible with her return.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you rate our overall experience as very good. Thank you for your kind comments regarding our team, I will make sure they are aware of this feedback. I'm pleased we've been able to discuss telephone calls in person. I understand from our recent meeting that you're happy with activities but I'm happy to discuss all aspects of our care at a mutually convenient time.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Upton Grange is calculated as follows: ( (396 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (0)

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Frequently Asked Questions about Upton Grange

What types of Care is Upton Grange registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upton Grange have?

There are 52 Single Rooms.

What are the Facilities & Services at Upton Grange?

Pet Friendly (or by arrangement), Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Upton Grange to the centre of Wirral?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Grange to verify any information. View our terms and conditions. Upton Grange has an Enhanced Service - more info.