Upton Grange

The home is generally bright, airy and clean and also offers good food. It is a comfortable place to live. I am very grateful for the care my mum receives.

My mother was in respite care for two weeks. The care was absolutely perfect. Mum enjoyed the whole experience, she compared it to a five-star hotel. No faults whatsoever. Every member of staff was caring, kind and thoughtful. Her medication was always administered regularly. Mum and Family would not hesitate to go back for respite.

The home show all round consideration for my mum's needs and ours. I feel reassured that every care and attention is given to my mum. The staff are always friendly and try to address any concerns that are expressed in a timely manner.

We arrived at Upton Grange Care Home after a long, difficult journey to move Dad into a care home near me. We were greeted by a team of staff (including the manager) who focussed immediately on Dad's needs. Our welcome was warm, friendly and, above all, truly caring. In the three days since, Dad has settled well. I am confident he will be happy in his new environment.

Our mum entered the care home under extreme conditions during the start of Covid. We cannot praise all the staff enough for the care she had/has been given. The care home is fabulous. We, as a family, can't thank them enough for all that they do as a team for our Mum. Times have certainly been challenging for us all, but her care did not suffer. Thank you all at Upton Grange.

After viewing several residential homes, I stopped at Upton Grange to enquire about care for my mum. I was greeted with a lovely member of staff who showed me around and was really helpful. It can be such a stressful time for all the family, but they were so helpful answered all my questions. Mum has been living here for 4 weeks and I can't believe how she has settled so quickly. All the staff are so helpful and caring, nothing is too much trouble. I would definitely recommend this care home to anyone who is thinking of putting their loved ones into care.

We thought we had found the perfect forever home for our father. Dad 97 with dementia, entered Upton Grange after an illness which meant a 5-week spell in hospital, he settled in remarkably well. His room was amazing, and the care staff was so attentive and caring. We were confident that all his needs were being met and he was content and happy, all was well in the world, until he, had a fall (accidents will happen) and broke his hip, re-admitted to hospital, and had surgery. 7 days after surgery he was declared medically fit and was discharged back to Upton Grange. A couple of hours after discharge I was informed, that the Management at the home had made the decision to return him to the hospital, it was felt that he could no longer be cared for at Upton Grange. The following day we were asked to clear his room. The family and more importantly Dad have been totally and utterly traumatized by these events. We cannot believe it. How quickly a chameleon can change its colour!

Could not be more pleased, Mum is happy, safe and loves the staff (and the food!).

Forever grateful to all.

I have found that the home is light and airy with very pleasant atmosphere. The staff are cheerful and caring, the most important thing is my father seems happy and content. Thank you very much.

Upton Grange has a homely atmosphere and the staff are kind and caring. Mum has only been a resident for 4 weeks, but I have peace of mind that she is well cared for.

Most impressed - facilities and staff are wonderful.

Mum is very happy in the care home. Staff are professional, caring and pleasant. Facilities are excellent.

A lovely atmosphere. As always, the staff are very kind and efficient. The home is clean and bright and all residents look well cared for. I have peace of mind that Mum is looked after well.

My mum arrived at Upton Grange on the 04.02.22. Understandably, she was very anxious and distressed; she needn't of been. All the staff were very warm and welcoming. Mum spent just over nine weeks here and settled well within hours! Would highly recommend Upton Grange; it is so much more than a care home - more like a home from home.

I love my Nan being here. The staff are so genuine, caring and friendly. My nan calls it home which makes the whole family happy. I enjoy visiting I'm always made welcome.

Staff are to be highly praised for their compassion and care. They are attentive and kind. Although the same cannot be said about the food in the way that sandwiches are usually the only option for an evening meal. The price we pay if staying in a hotel would be considered below standard. Please amend the menu! Are chefs trained?

All staff and management are really understanding and caring. They have been very supportive of my parents' situation and accommodating of getting them rooms at such short notice.

The home is lovely, warm and welcoming. The staff are extremely kind and make you feel at home, which is lovely. I can honestly say that they have all been great. Thank you, everyone.

The staff have all been helpful, approachable and friendly in helping her settle in. The first impression is excellent. It is too early to comment on some of the ratings.