Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 125 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (125)

Total of 125, showing 81-100
9.8

Upton Grange has a Review Score of 9.8 (9.792) out of 10, based on 41 reviews in the last 2 years. Over all time Upton Grange has 125 reviews.

Overall Experience

  • 91
  • 31
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Date Published

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Review from Kathy B (Daughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here for a few days but so far we could not be more impressed with the friendliness and approachability of all the staff we have met. Mum is very content in her new surroundings.

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Review from Janet O (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home who have been marvellous with mum. Nothing is too much trouble. Fabulous home doing a wonderful job in challenging times.

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Review from M C (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Positive and Welcoming environment.

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Review from Emma L (Granddaughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu nan has improved dramatically in the short time he has been at the gRange. She feels welcomed and supported by staff. It is amazing to see what impact a few changes have made to my nan's quality of life. She is so much brighter and appears to be a lot happier now which to me shows that she is being
looked after well. The whole family is so grateful for everything the team does.

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Review from Jane P (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been overwhelmed by the high level of care and kindness throughout my mums time here. All the staff at every level go above and beyond to ensure Mum's health safety and comfort whilst keeping relatives up to date and included. We thank you so much for that dedication, especially
through these challenging times.

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Review from Margaret S (Niece of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the assistance that my Aunt has received from all the staff, given with dignity and great care. She is really happy at Upton Grange and that has given us peace of mind. Thank you very much.

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Review from Debbie K (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a happy place, they have had challenging times due to covid, but they have been amazing with the handling of the whole situation. They have gone above and beyond to keep our relatives safe, and we as a family, are more than happy taking a back seat during these difficult months, as we
know our loved ones are in safe hands. Thank you to all the hard-working staff for everything you do.

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Review from Eileen W (Wife of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a caring, loving and supportive home. I couldn't have asked for more for my husband's recovery. All the staff are warm, friendly, supportive and bright and cheerful. Nothing is too much trouble. I cannot thank them enough, my husband improved rapidly in their care.

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Review from Julie K (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is safe and happy knowing that all the staff have her best interest at heart. They treat her as they would their own mother which is very reassuring for us as a family. They go above and beyond which must be very stressful during such crazy times. We cannot thank them enough for all that they
do. The relsApp has been a great addition to help us send little messages photos etc until we are allowed to revisit. Thank you once again.

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Review from Maria P (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Upton Grange since April 2019, due to my health issues I was worried I could no longer provide her with the full-time care she now needed. The management team and staff were so supportive, caring and mum soon settled into her new home. Before lockdown, I used to visit regularly
at various times of the day and was always made to feel welcome. Now through telephone conversations, Skype (with the help of the staff mum is beginning to become more familiar with) and the new RelsApp I can still talk to and see mum whenever I want to. Despite her increasing dementia, mum has been given an improved quality of life which is all down to the professionalism and genuine care shown by all the wonderful staff at Upton Grange. Their commitment to ensure all their residents are happy and well looked after, especially during this very worrying time, shines through and gives myself and the rest of the family great peace of mind. Thank you, everybody.

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Review from C F (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in general and very efficient organisation of the covid situation. Staff always available and helpful. My mother seems very content at the carehome and close to the staff members who are always very upbeat, friendly and professional.

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Review from Myles P (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, good communication and excellent care. The staff are tuned into mum's needs and personality. She is physically impaired but mentally sound and has developed a great relationship with the staff. They understand her wish for privacy but always pop their head in. The facilities are good
for mum's needs, although the room could do with more sockets and a better set up around the bed. Cleanliness is good, nothing is too much trouble.

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Review from Anthony B (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 94-year-old resident, our father is made as much at home as possible especially through these highly challenging times. Throughout, we know he's safe and well, with everything made possible for us to communicate with him through the help of the ever resilient staff.
Our thanks to everyone.

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Review from Michael W (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most satisfied with the levels of care and kindness my mum receives. Communications with the home and staff are excellent. At this difficult time, it is reassuring to know that mum is being taken such good care of.

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Review from Natalie H (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Upton Grange are kind, thoughtful and caring. My dad has been a resident for 2 years and I feel he is looked after extremely well. Would highly recommend Upton Grange. Thank you to you all especially over the last 7 months.

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Review from Mark H (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault this care home. They really look after mum well. Very caring and dedicated staff. In these very difficult times of covid, although I can't get to see mum, I know she is being well cared for. Thank you, Upton Grange.

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Review from Mark C (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome. Staff are very willing to help as are the management. Nothing is too much trouble and residents are very happy. I would definitely recommend Upton Grange to family and friends.

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Review from E L (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were caring, kind, understanding and had full empathy, both for my father's recuperation and ourselves as a family. Very pleased.

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Review from Debra C (Respite Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We put our mum-in-law in here for a week for respite we cannot express enough how well she was looked after the whole time an how happy she was. The whole stay was just 10/10 from the room to cleanliness the food everything washing done ironed hung up they have a lovely bunch of staff working there
nothing was to much trouble. I would like to thank the manager and all the staff for the care she was given it was second to none.

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Review from P G (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upton Grange provided my Mother with the ideal stepping stone back to home after two hospital admissions. Located to enable friends to visit at any time. The staff were always pleasant and welcoming. The calm, tranquil surroundings of the home gave Mum the rest she required for her recuperation.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Upton Grange is calculated as follows: ( (396 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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