
A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.
Upton Grange is proud to be Veteran Friendly Framework accredited.
The home is operated by...
Care Provided by Upton Grange
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Upton Grange for full pricing details and T&Cs.
Contact Upton Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Julie Harwood (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors are welcome at Upton Grange.
Parking
- Onsite parking is available, including disabled spaces.
Upton Grange Reviews (143)
Upton Grange has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years.
Over all time Upton Grange has 143 reviews.
My relative has settled in very well. She gives positive feedback on all visits. She says that the food is good, her room is cleaned regularly (even the door frames) and that the staff are wonderful. She is delighted with the laundry service. Her brother and myself got a pleasant vibe from the surroundings when we first visited and thought that it appeared clean and bright and that the staff were very welcoming. So far we do not have any regrets at choosing Upton Grange to take care of our relative.
Moving to a care home is never a simple decision for the individual or the family. Upton Grange offers and delivers a kind, comforting environment. Staff show respect and care for residents and work hard to make their experiences happy and memorable. Today the dining room is decorated to celebrate the coronation. So much effort is on display to ensure all residents have a wonderful day. This type of effort is consistent. The environment is clean and well-maintained. Food is of a great quality and residents social, physical and medical needs are well provided for.
Mum has been a resident since February 2022. Her care has been excellent. She is treated with courtesy and kindness. Rooms are comfortable and well maintained. Catering is very good and Mum enjoys a wide variety of home-cooked foods. Staff are kind and try to accommodate everything that a resident might want or need. When an issue might arise, staff and management respond very positively to feedback.
The manager, administrator and all the care staff are wonderful in their care of Mum and nothing is too much trouble when it comes to her safety and well-being.
She has a lovely room and excellent facilities and she loves it here.
Thank you to everyone at Upton Grange.
We already had experience of Upton Grange after a respite stay so it was the obvious choice. Mum loves it here, the staff are wonderful and the building and rooms are bright, spotlessly clean and the whole atmosphere is one of friendliness and kindness.
She wants for nothing and we can visit her at any time, the regime is very relaxed and welcoming. Meals are first class and the dining environment encourages residents to socialise, so I have no hesitation in recommending Upton Grange to anyone on the Wirral.
Overall, caring at Upton Grange is very good. Caring staff and an ideal place to care for your loved one.
My mum moved to Upton Grange during covid among the highest restrictions. Due to circumstances, we were unable to visit Mum and see for ourselves how she was in the environment. The manager ad her team worked closely with us as a family to gain knowledge of Mum, her needs, but also allayed any concerns we had. They were approachable and receptive if we had any concerns. Mum is now 2 years on and I wouldn't ever consider another facility. Mum is surrounded with a team who care.
Mum arrived during covid. It was a very difficult time due to restrictions and not being able to meet the team at Upton and explain Mum's restrictions and needs, however, we feel that the team reacted to any of our requests. Due to two years on, the team know Mum very well. They understand Mum and we would not consider moving Mum anywhere else.
Very clean and tidy. Friendly staff. Good food. Good entertainment. Good continuity of care.
Upton Grange is a lovely care home with nice rooms, nice caring people and nice food. The gardens are lovely, I spend some time in the gardens. Entertainment and days out are very welcome. Upton Grange is lovely.
Lovely, comfortable home from home. Friendly and caring staff. I know it gives my wife comfort to know her mum is well looked after and happy here.
My mother is well looked after. The staff are excellent, very caring and very professional in what they do. The place is very clean and the meals are excellent. Overall I have been very happy with the care that my mum receives.
Whenever I visit my grandmother, the staff are very welcoming. Nothing is too much trouble. The home is cheerful and bright. Everywhere looks clean and tidy. It’s lovely to see my nan involved in activities such as seeing the owls, enjoying the singers and dancing in the lounge.
The care home is always very clean and the staff are always friendly and welcoming. The residents are always being attended to in the nicest of ways.
Excellent care and facilities. The staff are friendly, caring and professional. The room is very nice and kept very clean and tidy. Overall, the family are very happy with the standard of care Mum is receiving.
No problems with the staff whatsoever, but could do with more staff to cover peak time at mornings and bedtimes. Also, the food does vary in quality.
Thank you for taking the time to review Upton Grange and we are pleased that you rate our staff as excellent. We use a dependency tool to calculate our staffing levels to ensure that we provide a high standard of care. I will discuss your comments regarding our food with our kitchen staff and I'm happy to discuss all aspects of Upton Grange at a mutually convenient time.
Staff are all friendly and caring and treat Dad with dignity at all times. He enjoys the food and regular snacks. Exercises and activities are fun and keep him engaged.
The carers within the care home are attentive to my mum's needs. They endeavour to accommodate all the residents' foibles, with a smile. They organise activities within the care home as well as excursions to varying places. Overall, this is a good place for my mum.
The home is generally bright, airy and clean and also offers good food. It is a comfortable place to live. I am very grateful for the care my mum receives.
My mother was in respite care for two weeks. The care was absolutely perfect. Mum enjoyed the whole experience, she compared it to a five-star hotel. No faults whatsoever. Every member of staff was caring, kind and thoughtful. Her medication was always administered regularly. Mum and Family would not hesitate to go back for respite.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Upton Grange.
Accreditations
There are no accreditations posted yet for Upton Grange.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Grange to verify any information. View our terms and conditions. Upton Grange has an Enhanced Service -more info.