Upton Grange

I was well looked after and my mind was put at ease as soon as I arrived. I was in for 3 weeks of respite after a fall and they helped are return to full health. The staff were very caring and nothing was too much for them. I was regularly checked on and they were so understanding in these difficult times for me.

Our mum has been in Upton Grange just over 2 years she's settled very well. She has her independence and also has the carers should she need them. Mum has short-term memory loss so she hasn't been the mum she used to be for some years. She's definitely come out of her shell participating in some activities but she also likes her peace and quiet time. Family members who visit say how well and content she is. It's a worry when you move your parent into a care home but Mum is doing well - as a family, we're all pleased amd relieved it's working out well. It's a lovely care home with lovely staff and management who all work hard.

My husband spent a week in care at Upton Grange in July. He was very well looked after and I felt that the staff really understood him. He has Vascular Dementia and likes to be busy, they gave him jobs to do and kept him busy. I would have no hesitation in him staying again and plan eventually to move him there for full-time care.

The home itself is light bright and very clean.

I have to phone quite often to speak with my relative which is sometimes difficult to get through but mainly it is ok. The staff are lovely, helpful and very supportive of families. Always respond to any queries. I sometimes don't know if Mum is joining activities as she forgets so would find that helpful to know. We are able to go out with our relative and they are flexible with her return.

Very friendly atmosphere. Staff are informal, however, always professional. Good rapport with both management and carers. My mum is happy at Upton Grange and is well looked after. Any concerns are always taken seriously and actioned (if necessary) immediately. Thank you for caring for my mum so well.

Great staff, kind and always aware of Mum's needs. Make you feel very welcome, as if it's a great family!

My father-in-law has settled really well with the wonderful staff. They all get to know his special needs. Cannot praise them enough.

Upton Grange is a fantastic care home. I would highly recommend it to anyone looking for respite, residential or dementia care. The staff are caring and attentive. Cleanliness is first-class, just wish Dad could stay here indefinitely, unfortunately, due to his decline he has to find another establishment.

I would like to see more activities throughout the year as in December.

All good, as far as my family are concerned.

Here's hoping that she will make it be 100 years old, September 2024. Well done all at Upton Grange.

Five-star.

My mother-in-law moved in earlier this year, and during this time, we have got to know all the staff. The levels of care and attention to detail given to making both my mother-in-law, my husband and I feel is just like a home-from-home experience. Recently, she was even taken out to visit Christmas lights and brought back a lovely present, which she has in her room, and the staff took time to show me photos taken. They go that extra mile, and we couldn't be happier.

Fantastic care.

Couldn't be happier that the staff here are looking after my nan. Liaised well when my nan was in and out of hospital. Very understanding with everything they do.

After a background in care homes I was pleased to find somewhere for a friend that met/surpassed my expectations. Within six weeks I have seen improvements in his health and well-being. I put this down to the good care given by the staff. There are always enough staff to talk. Rooms/facilities of high standards, no unpleasant smells, food menu offers lots of choice.

Put simply, they care.

We are blown away with the level of care and kindness all of the staff showed towards Dad. Everyone always has a smile on their face and stop for a chat. Any concerns about dad's health are instantly taken on board and everything possible is done to help him.

After viewing many homes for my uncle, I am very pleased with all aspects of his care. Staff very caring always nice, warm atmosphere.