Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 125 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (125)

Total of 125, showing 41-60
9.8

Upton Grange has a Review Score of 9.8 (9.792) out of 10, based on 41 reviews in the last 2 years. Over all time Upton Grange has 125 reviews.

Overall Experience

  • 91
  • 31
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  • 0

Date Published

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Review from Jo M (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mum moved into Upton Grange over two years ago, she has received absolute care, and I'd go as far as to say, love. We are confident in the staff's commitment to her. She is now in her 104th year and enjoying her life. She says she is lucky, and so are we.

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Review from Lynn H (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With Mum having been totally independent before her heart attack, it was a big leap for her to leave Sussex to come to Merseyside, to be with us. Unfortunately, her health deteriorated and we had to look for a care home. Upton Grange has been superb. Mum is the happiest she's been for years. Thank you,
Upton Grange.

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Review from V S (Sister-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has settled in very well. She gives positive feedback on all visits. She says that the food is good, her room is cleaned regularly (even the door frames) and that the staff are wonderful. She is delighted with the laundry service. Her brother and myself got a pleasant vibe from the surroundings
when we first visited and thought that it appeared clean and bright and that the staff were very welcoming. So far we do not have any regrets at choosing Upton Grange to take care of our relative.

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Review from Margaret A (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving to a care home is never a simple decision for the individual or the family. Upton Grange offers and delivers a kind, comforting environment. Staff show respect and care for residents and work hard to make their experiences happy and memorable. Today the dining room is decorated to celebrate the
coronation. So much effort is on display to ensure all residents have a wonderful day. This type of effort is consistent. The environment is clean and well-maintained. Food is of a great quality and residents social, physical and medical needs are well provided for.

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Review from Sheila F (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since February 2022. Her care has been excellent. She is treated with courtesy and kindness. Rooms are comfortable and well maintained. Catering is very good and Mum enjoys a wide variety of home-cooked foods. Staff are kind and try to accommodate everything that a resident might
want or need. When an issue might arise, staff and management respond very positively to feedback.

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Review from Alan L (Son of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several falls and a worrying time in hospital, Mum recently moved into Upton Grange. She specifically wanted to live here since a respite stay last year.
The manager, administrator and all the care staff are wonderful in their care of Mum and nothing is too much trouble when it comes to her
safety and well-being.
She has a lovely room and excellent facilities and she loves it here.
Thank you to everyone at Upton Grange.

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Review from Mandy L (Daughter-in-law of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law celebrated her 100th birthday in hospital with Covid after falling at home, so we wanted her to move into a safe environment.
We already had experience of Upton Grange after a respite stay so it was the obvious choice. Mum loves it here, the staff are wonderful and the building and rooms
are bright, spotlessly clean and the whole atmosphere is one of friendliness and kindness.
She wants for nothing and we can visit her at any time, the regime is very relaxed and welcoming. Meals are first class and the dining environment encourages residents to socialise, so I have no hesitation in recommending Upton Grange to anyone on the Wirral.

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Review from B L (Wife of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, caring at Upton Grange is very good. Caring staff and an ideal place to care for your loved one.

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Review from Colette M (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Upton Grange during covid among the highest restrictions. Due to circumstances, we were unable to visit Mum and see for ourselves how she was in the environment. The manager ad her team worked closely with us as a family to gain knowledge of Mum, her needs, but also allayed any concerns
we had. They were approachable and receptive if we had any concerns. Mum is now 2 years on and I wouldn't ever consider another facility. Mum is surrounded with a team who care.

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Review from T E (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived during covid. It was a very difficult time due to restrictions and not being able to meet the team at Upton and explain Mum's restrictions and needs, however, we feel that the team reacted to any of our requests. Due to two years on, the team know Mum very well. They understand Mum and we
would not consider moving Mum anywhere else.

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Review from Gill F (Daughter-in-law of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy. Friendly staff. Good food. Good entertainment. Good continuity of care.

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Review from Christopher L (Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a lovely care home with nice rooms, nice caring people and nice food. The gardens are lovely, I spend some time in the gardens. Entertainment and days out are very welcome. Upton Grange is lovely.

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Review from Paul H (Son-in-law of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, comfortable home from home. Friendly and caring staff. I know it gives my wife comfort to know her mum is well looked after and happy here.

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Review from Erica F (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after. The staff are excellent, very caring and very professional in what they do. The place is very clean and the meals are excellent. Overall I have been very happy with the care that my mum receives.

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Review from L L (Granddaughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my grandmother, the staff are very welcoming. Nothing is too much trouble. The home is cheerful and bright. Everywhere looks clean and tidy. It’s lovely to see my nan involved in activities such as seeing the owls, enjoying the singers and dancing in the lounge.

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Review from Mary C (Niece of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always very clean and the staff are always friendly and welcoming. The residents are always being attended to in the nicest of ways.

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Review from J B (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities. The staff are friendly, caring and professional. The room is very nice and kept very clean and tidy. Overall, the family are very happy with the standard of care Mum is receiving.

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Review from R J (Son-in-law of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems with the staff whatsoever, but could do with more staff to cover peak time at mornings and bedtimes. Also, the food does vary in quality.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you rate our staff as excellent. We use a dependency tool to calculate our staffing levels to ensure that we provide a high standard of care. I will discuss your comments regarding our food with our kitchen staff and I'm happy to discuss all aspects of Upton Grange at a mutually convenient time.

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Review from Rosie T (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all friendly and caring and treat Dad with dignity at all times. He enjoys the food and regular snacks. Exercises and activities are fun and keep him engaged.

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Review from D S (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers within the care home are attentive to my mum's needs. They endeavour to accommodate all the residents' foibles, with a smile. They organise activities within the care home as well as excursions to varying places. Overall, this is a good place for my mum.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Upton Grange is calculated as follows: ( (396 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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