Upton Grange

I have to phone quite often to speak with my relative which is sometimes difficult to get through but mainly it is ok. The staff are lovely, helpful and very supportive of families. Always respond to any queries. I sometimes don't know if Mum is joining activities as she forgets so would find that helpful to know. We are able to go out with our relative and they are flexible with her return.

Very friendly atmosphere. Staff are informal, however, always professional. Good rapport with both management and carers. My mum is happy at Upton Grange and is well looked after. Any concerns are always taken seriously and actioned (if necessary) immediately. Thank you for caring for my mum so well.

Great staff, kind and always aware of Mum's needs. Make you feel very welcome, as if it's a great family!

My father-in-law has settled really well with the wonderful staff. They all get to know his special needs. Cannot praise them enough.

Upton Grange is a fantastic care home. I would highly recommend it to anyone looking for respite, residential or dementia care. The staff are caring and attentive. Cleanliness is first-class, just wish Dad could stay here indefinitely, unfortunately, due to his decline he has to find another establishment.

I would like to see more activities throughout the year as in December.

All good, as far as my family are concerned.

Here's hoping that she will make it be 100 years old, September 2024. Well done all at Upton Grange.

Five-star.

My mother-in-law moved in earlier this year, and during this time, we have got to know all the staff. The levels of care and attention to detail given to making both my mother-in-law, my husband and I feel is just like a home-from-home experience. Recently, she was even taken out to visit Christmas lights and brought back a lovely present, which she has in her room, and the staff took time to show me photos taken. They go that extra mile, and we couldn't be happier.

Fantastic care.

Couldn't be happier that the staff here are looking after my nan. Liaised well when my nan was in and out of hospital. Very understanding with everything they do.

After a background in care homes I was pleased to find somewhere for a friend that met/surpassed my expectations. Within six weeks I have seen improvements in his health and well-being. I put this down to the good care given by the staff. There are always enough staff to talk. Rooms/facilities of high standards, no unpleasant smells, food menu offers lots of choice.

Put simply, they care.

We are blown away with the level of care and kindness all of the staff showed towards Dad. Everyone always has a smile on their face and stop for a chat. Any concerns about dad's health are instantly taken on board and everything possible is done to help him.

After viewing many homes for my uncle, I am very pleased with all aspects of his care. Staff very caring always nice, warm atmosphere.

I have always found the home to be an inclusive, happy and safe environment for my mother who suffers from Alzheimer's.

Very good!

Ever since my mum moved into Upton Grange over two years ago, she has received absolute care, and I'd go as far as to say, love. We are confident in the staff's commitment to her. She is now in her 104th year and enjoying her life. She says she is lucky, and so are we.

With Mum having been totally independent before her heart attack, it was a big leap for her to leave Sussex to come to Merseyside, to be with us. Unfortunately, her health deteriorated and we had to look for a care home. Upton Grange has been superb. Mum is the happiest she's been for years. Thank you, Upton Grange.