Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 125 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (125)

Total of 125, showing 21-40
9.8

Upton Grange has a Review Score of 9.8 (9.792) out of 10, based on 41 reviews in the last 2 years. Over all time Upton Grange has 125 reviews.

Overall Experience

  • 91
  • 31
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  • 2
  • 0

Date Published

125
5
18
41
84

Review from Gillian N (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere. Staff are informal, however, always professional. Good rapport with both management and carers. My mum is happy at Upton Grange and is well looked after. Any concerns are always taken seriously and actioned (if necessary) immediately. Thank you for caring for my mum so well.

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Review from Jennifer R (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, kind and always aware of Mum's needs. Make you feel very welcome, as if it's a great family!

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Review from Delia F (Daughter-in-law of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has settled really well with the wonderful staff. They all get to know his special needs. Cannot praise them enough.

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Review from Charles F (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a fantastic care home. I would highly recommend it to anyone looking for respite, residential or dementia care. The staff are caring and attentive. Cleanliness is first-class, just wish Dad could stay here indefinitely, unfortunately, due to his decline he has to find another establishment.

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Review from J H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and attentive to my mother's daily needs. She is settled here and seems content with the home and all the staff who do a brilliant job. She is well cared for and the care home is clean and tidy. My mother's room is on the shady side of the building so it is dark but she doesn't
spend much time in it and prefers to be in the lounge.
I would like to see more activities throughout the year as in December.

Reply from Julie Harwood, Home Manager at Upton Grange

Thank you for taking the time to review Upton Grange your feedback is valuable to us. I will ensure your kind words are passed on to the team. If you wish to discuss adding some additional lighting to your mum’s room, please let me know as we would gladly accommodate this. Our activities plan is created with our residents, and we try to ensure everybody’s wishes are respected but understand when people don’t wish to participate. Once again if you would like to chat, I am happy to do so at a mutual convenient time.

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Review from Ronald S (Brother of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, as far as my family are concerned.

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Review from Trevor H (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home with excellent staff.
I have no doubt that Mum is happy at Upton Grange and that she probably would not be still with us without the care she receives.
Here's hoping that she will make it be 100 years old, September 2024. Well done all at Upton Grange.

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Review from Debra M (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe how fast Dad has settled in. It's a huge relief for me. I know he's safe, clean, very well looked after. All the staff have been amazing. Introducing themselves, telling me about Dad's days. Looking after him through Covid. Taking him on outings. Would 100% recommend Upton Grange.

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Review from J H (Niece of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had our auntie's 90th birthday at the home and we could not have wished for anything better. The home provided the food and cake and all the guests said how wonderful it all was. We would recommend the care home to anybody that was looking for the best care for their relatives.
Five-star.

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Review from Charlotte W (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved in earlier this year, and during this time, we have got to know all the staff. The levels of care and attention to detail given to making both my mother-in-law, my husband and I feel is just like a home-from-home experience. Recently, she was even taken out to visit Christmas
lights and brought back a lovely present, which she has in her room, and the staff took time to show me photos taken. They go that extra mile, and we couldn't be happier.

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Review from L S (Sister-in-law of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care.

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Review from Ben H (Grandson of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier that the staff here are looking after my nan. Liaised well when my nan was in and out of hospital. Very understanding with everything they do.

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Review from J W (Friend of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a background in care homes I was pleased to find somewhere for a friend that met/surpassed my expectations. Within six weeks I have seen improvements in his health and well-being. I put this down to the good care given by the staff. There are always enough staff to talk. Rooms/facilities of high
standards, no unpleasant smells, food menu offers lots of choice.

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Review from Linda B (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant in all aspects.

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Review from David H (Son-in-law of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother-in-law entered Upton Grange Care Home, the care and communication have been excellent. Despite some falls and hospital admissions, the staff have been first-class.
Put simply, they care.

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Review from Wendy D (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and kind, tolerant and caring towards both my mother and myself. Her room is always kept clean and tidy.
The only snag I would say is the length of time it takes to open the front door as I believe there is a problem with the doorbell.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you rate the overall experience as excellent. Thank you for your lovely comments regarding our team, which I will pass on. The safety of our residents is a priority however I will discuss with our team answering the door in a timely manner when this is possible.

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Review from Hannah S (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are blown away with the level of care and kindness all of the staff showed towards Dad. Everyone always has a smile on their face and stop for a chat. Any concerns about dad's health are instantly taken on board and everything possible is done to help him.

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Review from C S (Nephew of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many homes for my uncle, I am very pleased with all aspects of his care. Staff very caring always nice, warm atmosphere.

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Review from K P (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the home to be an inclusive, happy and safe environment for my mother who suffers from Alzheimer's.

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Review from Diane W (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good!

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Upton Grange is calculated as follows: ( (396 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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