Upton Grange

The staff are confident in their role as carers, with lots of humour. There is a happy environment amongst all the staff. Management is very approachable and supportive - nothing is too much trouble. Our family feel very fortunate to have found an exemplary care home for our mum.

All staff at all levels work as a team, all aware of the residents needs and personalities. They are equally supportive of families and often spend time making sure we are ok.

My husband was happy at Upton Grange - though he won't admit it! He already knew someone in there and made a friend while there, who he hopes to visit! The only criticism he had was the lack of activities, whilst I was visiting with our daughter, a carer suggested some exercises which my husband would have enjoyed, as he needs to move about, but this was cried off by some dominant ladies and they settled for hangman on a whiteboard, could Upton Grange have a specialist activity person say a couple of times per week?

My mum-in-law is 95 years old. She's loved and cared for by us, her immediate family. She moved into Upton Grange in May, after several visits for respite care. It took a little while to settle. She did settle. She has friends. The staff are wonderful, they pay attention to detail, clean, caring and above all, kind. Not only has she settled, but it's true that my wife and I have realised how much it's meant to our lives too. We visit every day and are greeted by the staff. The atmosphere is warm and welcoming. She enjoys the staff/team, banter, the food and the activities. As professionals in social care, my wife and I have always been wary of this period of our lives. Thank you all for putting our minds at rest and caring so wonderfully. Thank you.

Went to visit my grandmother and was welcomed at the front door, the staff are all really kind and friendly!

They offer plenty of facilities and the rooms are well looked after. Overall a really good environment!!

A lot of care and compassion was shown to my step mother, who at times could have challenging behaviour . Caregivers, listened to concerns and acted on them in order to help her settle into an environment that she struggled to come to terms with.

I find Upton Grange one of the friendliest care homes I have visited. Nothing is any trouble and the staff go out of their way to make residents comfortable and happy. The office staff always welcome you and are ready to listen if something needs doing. The food is always lovely and plentiful. Everywhere is clean and well maintained. I witnessed a beautiful moment yesterday, a carer was asking a resident if they would like a cuddle, it brought tears to my eyes, as I passed the room.

I have no complaints about the care they gave to my father. It was exemplary, five stars. The care staff are amazing. However, I do have a complaint about how they dealt with things after Dad passed away. He passed away in March. It is now July. They have not yet processed the refund we are owed, which is in breach of their agreement. The last thing a bereaved family wants to do is to have to chase up after money. They were instantly responsive when Dad was alive. Once he passed, they were neglectful of their communication and follow-up. Despite calling head office (who was helpful) and agreeing on a resolution (i.e., to pay what they owed), at the level of the home, which is where the refund comes from, they still did not follow through. I am expecting a resolution tomorrow after months of chasing up. I have given the management 3 stars only because of this issue. Otherwise, they would have had 5 stars. Don't hesitate to have a loved one stay here. They will be well taken care of

I'm very pleased with the service provided up to now for Mum ! Great care and attention has been provided and I would recommend to anybody seeking such a facility in the future .

This home is extremely well managed. The staff are caring, helpful and happy. The environment is calm and welcoming. The rooms are light and spacious, and the care given to my mother has been excellent. The seniors in charge are knowledgeable & informative about Mum's current condition & the office staff are welcoming & helpful. I would most definitely recommend this care home to anyone using comprehensive and professional care for their loved ones.

Absolutely could not fault the premises, very clean and welcoming.

A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange. It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.

Dad has been at Upton Grange for three months now. He has settled in extremely well and is cared for like one of their own. I cannot commend the staff enough for their hard work and dedication. They provided numerous daily activities over the Christmas period that Dad really enjoyed. I feel secure in the knowledge that he is being looked after.

My initial assessment of Upton Grange was of a clean and friendly environment which was a priority when placing Mum here. However, after visiting Mum several times now I have come to the conclusion that not only are all staff and carers friendly and competent but they are all genuinely caring and it is a pleasure to visit and listen to Mum's positive feedback. Keep up the good work you are all doing. Thank you.

I am so pleased we found Upton Grange and that they had a place for my mum - I cannot praise and thank the manager and all her wonderful staff enough!

There are a variety of activities that most of the residents can participate in if they choose and all occasions are celebrated which is great to see. Thank you for all you do.

The quality of care at Upton Grange has helped me to get my mum back. At the age of 86, she is happy, active and engaged with carers and fellow residents. I really did not expect this level of recovery and I am totally convinced that this is due to the expertise and commitment of the wonderful staff, who clearly have genuine affection for my mum and all of the other residents.

Mum was in Upton Grange for 2 weeks for respite. Upon arrival, the staff were really kind and helpful. The room was clean and very comfortable. She thoroughly enjoyed her meals there and had plenty of coffee treats. The attentiveness was so good and she was looked after so well.

From the moment we arrived at Upton Grange, we knew this was the perfect place for Mum to stay. We had a lovely warm welcome and the staff couldn't do enough for us. Mum really enjoyed her respite stay and is looking forward to her next visit/stay. I felt very comfortable leaving Mum knowing she was in safe hands and being looked after.

My elderly mother who suffers from dementia has lived at Upton Grange for eighteen months. During this time she has been cared for extremely well with lovely welcoming staff. After fracturing her pelvis she returned to the home in a sorry state. She had nearly eaten in the hospital and was in pain. Upton Grange has been wonderful and I am eternally grateful. Over time with their nurturing care, she has built up her strength and is now walking again with her Zimmer and is participating in the activities. She is enjoying life again!