
A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.
Upton Grange is proud to be Veteran Friendly Framework accredited.
The home is operated by...
Care Provided by Upton Grange
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Upton Grange for full pricing details and T&Cs.
Contact Upton Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Julie Harwood (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors are welcome at Upton Grange.
Parking
- Onsite parking is available, including disabled spaces.
Upton Grange Reviews (143)
Upton Grange has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years.
Over all time Upton Grange has 143 reviews.
Went to visit my grandmother and was welcomed at the front door, the staff are all really kind and friendly!
They offer plenty of facilities and the rooms are well looked after. Overall a really good environment!!
A lot of care and compassion was shown to my step mother, who at times could have challenging behaviour . Caregivers, listened to concerns and acted on them in order to help her settle into an environment that she struggled to come to terms with.
I find Upton Grange one of the friendliest care homes I have visited. Nothing is any trouble and the staff go out of their way to make residents comfortable and happy. The office staff always welcome you and are ready to listen if something needs doing. The food is always lovely and plentiful. Everywhere is clean and well maintained. I witnessed a beautiful moment yesterday, a carer was asking a resident if they would like a cuddle, it brought tears to my eyes, as I passed the room.
I have no complaints about the care they gave to my father. It was exemplary, five stars. The care staff are amazing. However, I do have a complaint about how they dealt with things after Dad passed away. He passed away in March. It is now July. They have not yet processed the refund we are owed, which is in breach of their agreement. The last thing a bereaved family wants to do is to have to chase up after money. They were instantly responsive when Dad was alive. Once he passed, they were neglectful of their communication and follow-up. Despite calling head office (who was helpful) and agreeing on a resolution (i.e., to pay what they owed), at the level of the home, which is where the refund comes from, they still did not follow through. I am expecting a resolution tomorrow after months of chasing up. I have given the management 3 stars only because of this issue. Otherwise, they would have had 5 stars. Don't hesitate to have a loved one stay here. They will be well taken care of
Thank you for taking the time to review Upton Grange and we are pleased you rate our care/ support as excellent. We appreciate your kind comments regarding our team and home, which I will pass on. It was our pleasure to care for Dad at Upton Grange and he is missed. We sincerely apologise again...
I'm very pleased with the service provided up to now for Mum ! Great care and attention has been provided and I would recommend to anybody seeking such a facility in the future .
This home is extremely well managed. The staff are caring, helpful and happy. The environment is calm and welcoming. The rooms are light and spacious, and the care given to my mother has been excellent. The seniors in charge are knowledgeable & informative about Mum's current condition & the office staff are welcoming & helpful. I would most definitely recommend this care home to anyone using comprehensive and professional care for their loved ones.
Absolutely could not fault the premises, very clean and welcoming.
A very happy care home. Dad has been here since August 2024 and the difference in him is amazing. It took a while for him to settle into his new home but with the encouragement, care and compassion from the staff he finally got there. I could not think of a negative thing to say about Upton Grange. It was the hardest decision ever to put Dad into a care home, but I am so happy I chose this one, as Dad's forever home. Well done to all the staff. It is lovely to see happy chants whenever I visit Dad.
Dad has been at Upton Grange for three months now. He has settled in extremely well and is cared for like one of their own. I cannot commend the staff enough for their hard work and dedication. They provided numerous daily activities over the Christmas period that Dad really enjoyed. I feel secure in the knowledge that he is being looked after.
My initial assessment of Upton Grange was of a clean and friendly environment which was a priority when placing Mum here. However, after visiting Mum several times now I have come to the conclusion that not only are all staff and carers friendly and competent but they are all genuinely caring and it is a pleasure to visit and listen to Mum's positive feedback. Keep up the good work you are all doing. Thank you.
Mum herself immediately fell in love with it and felt at home there, which was obviously so important.
I cannot thank the staff enough, the home is a credit to them - it is evident they love the residents and in turn, the residents obviously feel the same way about them.
When I visit my mum, she is always happy and enjoys participating in the various activities on offer. Mum feels she is valued there, she is part of the lovely community there and it's so good to see her confidence growing once again.
She also tells me the meals are "amazing and out of this world!"
I am so pleased we found Upton Grange and that they had a place for my mum - I cannot praise and thank the manager and all her wonderful staff enough!
There are a variety of activities that most of the residents can participate in if they choose and all occasions are celebrated which is great to see. Thank you for all you do.
Before choosing Upton Grange, I visited a range of other residential care homes in the area, none of which offered the same quality of accommodation and a high level of support.
The rooms are lovely, the building is spotlessly clean and is maintained to a high standard throughout. The food is excellent and there are lots of activities for residents to enjoy.
The quality of care at Upton Grange has helped me to get my mum back. At the age of 86, she is happy, active and engaged with carers and fellow residents. I really did not expect this level of recovery and I am totally convinced that this is due to the expertise and commitment of the wonderful staff, who clearly have genuine affection for my mum and all of the other residents.
Mum was in Upton Grange for 2 weeks for respite. Upon arrival, the staff were really kind and helpful. The room was clean and very comfortable. She thoroughly enjoyed her meals there and had plenty of coffee treats. The attentiveness was so good and she was looked after so well.
From the moment we arrived at Upton Grange, we knew this was the perfect place for Mum to stay. We had a lovely warm welcome and the staff couldn't do enough for us. Mum really enjoyed her respite stay and is looking forward to her next visit/stay. I felt very comfortable leaving Mum knowing she was in safe hands and being looked after.
My elderly mother who suffers from dementia has lived at Upton Grange for eighteen months. During this time she has been cared for extremely well with lovely welcoming staff. After fracturing her pelvis she returned to the home in a sorry state. She had nearly eaten in the hospital and was in pain. Upton Grange has been wonderful and I am eternally grateful. Over time with their nurturing care, she has built up her strength and is now walking again with her Zimmer and is participating in the activities. She is enjoying life again!
I was well looked after and my mind was put at ease as soon as I arrived. I was in for 3 weeks of respite after a fall and they helped are return to full health. The staff were very caring and nothing was too much for them. I was regularly checked on and they were so understanding in these difficult times for me.
Our mum has been in Upton Grange just over 2 years she's settled very well. She has her independence and also has the carers should she need them. Mum has short-term memory loss so she hasn't been the mum she used to be for some years. She's definitely come out of her shell participating in some activities but she also likes her peace and quiet time. Family members who visit say how well and content she is. It's a worry when you move your parent into a care home but Mum is doing well - as a family, we're all pleased amd relieved it's working out well. It's a lovely care home with lovely staff and management who all work hard.
My husband spent a week in care at Upton Grange in July. He was very well looked after and I felt that the staff really understood him. He has Vascular Dementia and likes to be busy, they gave him jobs to do and kept him busy. I would have no hesitation in him staying again and plan eventually to move him there for full-time care.
The staff also gave me all the information to help me prepare Mum for her stay and for me to prepare for it too.
The home itself is light bright and very clean.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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