
A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.
Upton Grange is proud to be Veteran Friendly Framework accredited.
The home is operated by...
Care Provided by Upton Grange
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Upton Grange for full pricing details and T&Cs.
Contact Upton Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Julie Harwood (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors are welcome at Upton Grange.
Parking
- Onsite parking is available, including disabled spaces.
Upton Grange Reviews (143)
Upton Grange has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years.
Over all time Upton Grange has 143 reviews.
When I visit I find my sister seems very comfortable in her surroundings, the staff are friendly and efficient. Her room is kept clean and tidy. Personal hygiene and appearance are excellent.
The social activity aspect is very good and lively.
My mother has resided at Upton Grange for just over 4 years. In the past couple of years, there have been a number of challenges to overcome, including change of ownership, coupled with numerous staff and management changes. Fortunately, more recently things seem a lot more settled and this enables the staff to focus more on providing a very good level of care, which is pleasing. The home would now certainly benefit from a makeover in the lounge and other public areas. The activity programme is improving. Overall the more established senior staff do an excellent job and portray a caring approach.
Thank you for taking the time to review Upton Grange and we are pleased that you are likely to recommend our care home. We are currently in discussions regarding updating some of our internal areas.
Since my aunt became a resident her health and well-being have improved tenfold. She has changed from being unkept, anti-social, lonely and giving up the will to live. She hadn't left her flat for 7 years and three storeys up, we couldn't do anything to help her. Her mental capacity was declining and the pressure on my husband and me was extreme! We can now take her out and it has changed her completely. She is so happy and loves coming out with us we would never consider moving her. The staff are tremendous, efficient and make us feel like a weight has been taken off our shoulders. Top marks to them.
My wife and I found Upton Grange to be a blessing we can go to see my wife's aunt at any time and are always made welcome by all the staff. There is nothing to hide. Upton Grange is run to a very high standard the staff are very capable and keep us updated. The change in my wife's aunt is fantastic. She is extremely happy and well cared for. Her heart attack at Christmas 2017 was a terrible shock to us we were forced to find a home for her and Upton Grange changed our lives! Without the care and dedication of the staff, our aunt would not be here today and we have our lives back.
Upton Grange is a modern facility, specifically purpose-built for the task. It is clean, with modern facilities. The staff are mainly well trained and caring. There is a wide range of activities provided. On the negative side, the food is pre-prepared and not fresh. Staff need to be more proactive in encouraging residents to take part in activities.
This is a caring, friendly and supportive home. Residents are treated with dignity and staff spend time talking to them, showing a real interest in what they have to say. The staff regularly interact with the residents, and from their conversations with them, develop a good understanding of their individual needs. Staff are cheerful and inclusive and encourage residents to get involved in a wide variety of activities. The home is well-furnished and all areas maintain a high level of cleanliness and hygiene. Staff also find the time to talk to visitors and relatives in order to make them feel very welcome.
I don't know whether it is poor staff morale, insufficient staffing levels, or lack of management. In my opinion, it does not now warrant the earlier review scores I saw before moving my parent in.
On arrival at the care home, I sat with the manager and went through my parent's needs in detail to complete a Care Plan. The manager and I then sat with my parent, discussed and "agreed" my parent's needs and the Care Plan with my parent. That Care Plan has been thoroughly ignored.
I have asked for the name of my parent's assigned Key care worker twice. There is no Key care Worker four weeks after arrival.
I have asked for an explanation of why the agreed Care Plan was not being followed, to be told it was an oversight and would be rectified immediately. It hasn't been; nothing has changed.
I am concerned about the lack of care being delivered to residents and would not recommend this place, or chose it again in hindsight.
Thank you for taking the time to review Upton Grange and we are pleased that you found our safety/ security excellent. Our CQC report published in June 2018 confirmed our home to be Good in all five inspected areas. We would have acted on your concerns as soon as they had been raised with us.
Came on a temporary stay - liked it so much I stayed eight years ago! Made to feel you matter!
My review on Upton Grange has been excellent service. The staff are very professional but also friendly. I like to have my hair and nails done - very reasonably priced, very nice ladies. Excellent hair set and excellent nails. Upton Grange is excellent with entertainment and it should be nice at Christmas. I will be here to enjoy all the festivities.
There has been a lowering of standard since the change of management, a number of good quality staff have left to work elsewhere leaving existing staff (who are excellent) under great pressure trying to keep up a good standard of care with a shortage of staff. I am told at the time of writing this review that they are five people short of staff. Lately, there have been a number of items missing from my aunt's room: clothes, toiletries and confectionary on a regular basis.
Thank you for your feedback on Upton Grange and we are pleased that you rate our staff as excellent. We regularly review dependency in the home and have recently recruited further staff, which are progressing through our robust recruitment process. Our recent CQC inspection rated Upton Grange Good...
The only negative comment is that my mother-in-law says there are not many daily activities. I have seen that daily activities are shown on the notice board but my mother-in-law says that they often do not happen.
Still waiting for the first invoice for payment after 3 months.
Thank you for taking the time to provide feedback on Upton Grange and we are pleased you are likely to recommend us. We endeavour to provide a programme of activities for our residents, where they are given the choice to participate. I apologise for the delay in terms of finance and this should now be resolved.
I had a very nice ensuite room and the staff were wonderful, very attentive and would do anything for you.
The only downside was the food, however, this was only for the first three days and then a new chef arrived and the change was dramatic, lovely, homemade dishes appeared.
The facilities were very good and there was a summer fair held on the Saturday in the garden.
All in all a satisfactory experience and I would return again to allow my husband a break in the future.
Dad has dementia and the way he is treated makes him feel calm and secure so each time we visit, he is happy and content.
Delighted to obtain a place for my mother on discharge from the hospital. Excellent communication through Anchor and Upton Grange's caring, warm professional administrator. Staff are genuine and treat residents with great dignity and support. A home from home for my mother who resisted residential care until the inevitable loss of independence as Alzheimer's progressed. Thoroughly recommend Upton Grange to any potential resident or their family.
My father had the most professional caring key worker who took care of his every need, medically and emotionally. I would highly recommend this care home to anyone. The atmosphere is very happy and the food is to a high standard.
Well done Upton Grange you offer a wonderful service.
The home feels like a hotel when you go at any time, bright , welcoming & fresh smelling. The staff go out of their way to help both myself and my mum, and keep me informed of anything they feel I need to know.
My mum settled into the home very quickly, and now she feels that the staff are all her friends.
No one is left feeling isolated.
All staff actively promote a happy atmosphere and connect with clients and formulate a bond.
I have found all staff member to be responsive and helpful in all aspects of care to my mum.
Upton Grange is a very well run home, my dad went in there Nov last year and the difference it's made to his life, the staff treat him with dignity, kindness. The entertainment they put on is excellent. It was very difficult for us to find a nursing home for dad and I have to say that made the transition more bearable for us all.
My aunt has been a resident in Upton Grange for the last year. We initially looked at 16 care homes and the grange was by far the best. Among the categories detailed below the main factor in our choice was the quality of the management and the staff's interaction with their residents. This creates what we can only describe as a "Happy" atmosphere the ongoing and regular training of staff can only contribute to this overall atmosphere.
After three years at Upton Grange, my aunt is settled but would still like to live in her "own place", which of course is not possible. The staff are all very friendly, helpful and caring and she is looked after very well. She is not very receptive to organised activities or outings, and because of her vascular dementia is not able to contribute to or be interested in residents meetings. As her room is on the first floor, she is unable to get into the garden unaided. If I am taking her out to lunch, I always let Upton Grange know in advance, but communication does not always get through to the staff on duty and she can sometimes be at or on her way to the dining table. The move to 5pm dinner time has been a help for visiting or going out in the afternoons.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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