Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 125 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (125)

Total of 125, showing 121-125
9.8

Upton Grange has a Review Score of 9.8 (9.792) out of 10, based on 41 reviews in the last 2 years. Over all time Upton Grange has 125 reviews.

Overall Experience

  • 91
  • 31
  • 1
  • 2
  • 0

Date Published

125
5
18
41
84

Review from Colin T (Nephew of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident in Upton Grange for the last year. We initially looked at 16 care homes and the grange was by far the best. Among the categories detailed below the main factor in our choice was the quality of the management and the staff's interaction with their residents. This creates what
we can only describe as a "Happy" atmosphere the ongoing and regular training of staff can only contribute to this overall atmosphere.

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Review from Judy H (Niece of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After three years at Upton Grange, my aunt is settled but would still like to live in her "own place", which of course is not possible. The staff are all very friendly, helpful and caring and she is looked after very well. She is not very receptive to organised activities or outings, and because of
her vascular dementia is not able to contribute to or be interested in residents meetings. As her room is on the first floor, she is unable to get into the garden unaided. If I am taking her out to lunch, I always let Upton Grange know in advance, but communication does not always get through to the staff on duty and she can sometimes be at or on her way to the dining table. The move to 5pm dinner time has been a help for visiting or going out in the afternoons.

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Review from Peter C (Son of Resident) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are full of praise for the excellent service and care provided by the management and staff at this home. The only two questions that matter to me: 1. Is my elderly father happy there? (He has full mental capacity) 2. Are my family and I happy with the care he receives? To both these
questions, the answer is Yes. From what I have seen and heard and experienced at this home, I believe Upton Grange is one of the best in its field and a model to learn from. They deserve the praise!

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Review from Keith H (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Australia and having a mother I care about immesly living in the UK at age 90, it is great to know mum is in a safe, clean, caring, healthy environment which is managed by professionals who care for each resident to a high degree of personal service.
Thank you and well done to all at the
Upton Grange facility, the manager his team are great assets to your Anchor Group and deserve recognition of their fantastic work.

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Review from J D (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Upton Grange for 3 and a half years! In that time she has flourished both in physical appearance and attitude! She has never looked better, due to all the excellent care and attention she receives.


Staff are like a second family to her which is such a relief knowing I have left

her in safe capable hands. Thank you Upton Grange for my peace of mind!! xx

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Upton Grange is calculated as follows: ( (396 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Grange to verify any information. View our terms and conditions. Upton Grange has an Enhanced Service - more info.