Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 125 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (125)

Total of 125, showing 101-120
9.8

Upton Grange has a Review Score of 9.8 (9.792) out of 10, based on 41 reviews in the last 2 years. Over all time Upton Grange has 125 reviews.

Overall Experience

  • 91
  • 31
  • 1
  • 2
  • 0

Date Published

125
5
18
41
84

Review from I P (Son-in-law of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff continue to provide a very welcoming and caring environment. My mother in law feels safe and is very happy being a resident at the home.

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Review from Sandra B (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 16 months during which time she has received excellent care, any problems which have arisen have been dealt with immediately. She relies completely on the staff to look after her and they do so with respect and understanding. Since the new manager has been appointed
there have been huge improvements within the home, they have a lovely room where you can enjoy afternoon tea, they have plenty of social activities that friends, relatives and residents are encouraged to participate in. Now they have the dining room downstairs the residents can mix more socially with each other.

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Review from B M (Sister of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit I find my sister seems very comfortable in her surroundings, the staff are friendly and efficient. Her room is kept clean and tidy. Personal hygiene and appearance are excellent.


The social activity aspect is very good and lively.

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Review from T R (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has resided at Upton Grange for just over 4 years. In the past couple of years, there have been a number of challenges to overcome, including change of ownership, coupled with numerous staff and management changes. Fortunately, more recently things seem a lot more settled and this enables
the staff to focus more on providing a very good level of care, which is pleasing. The home would now certainly benefit from a makeover in the lounge and other public areas. The activity programme is improving. Overall the more established senior staff do an excellent job and portray a caring approach.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you are likely to recommend our care home. We are currently in discussions regarding updating some of our internal areas.

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Review from Angela W (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt became a resident her health and well-being have improved tenfold. She has changed from being unkept, anti-social, lonely and giving up the will to live. She hadn't left her flat for 7 years and three storeys up, we couldn't do anything to help her. Her mental capacity was declining and
the pressure on my husband and me was extreme! We can now take her out and it has changed her completely. She is so happy and loves coming out with us we would never consider moving her. The staff are tremendous, efficient and make us feel like a weight has been taken off our shoulders. Top marks to them.

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Review from Leonard W (Relative of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I found Upton Grange to be a blessing we can go to see my wife's aunt at any time and are always made welcome by all the staff. There is nothing to hide. Upton Grange is run to a very high standard the staff are very capable and keep us updated. The change in my wife's aunt is fantastic.
She is extremely happy and well cared for. Her heart attack at Christmas 2017 was a terrible shock to us we were forced to find a home for her and Upton Grange changed our lives! Without the care and dedication of the staff, our aunt would not be here today and we have our lives back.

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Review from R W (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upton Grange is a modern facility, specifically purpose-built for the task. It is clean, with modern facilities. The staff are mainly well trained and caring. There is a wide range of activities provided. On the negative side, the food is pre-prepared and not fresh. Staff need to be more proactive in
encouraging residents to take part in activities.

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Review from Julie (Daughter of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a caring, friendly and supportive home. Residents are treated with dignity and staff spend time talking to them, showing a real interest in what they have to say. The staff regularly interact with the residents, and from their conversations with them, develop a good understanding of their
individual needs. Staff are cheerful and inclusive and encourage residents to get involved in a wide variety of activities. The home is well-furnished and all areas maintain a high level of cleanliness and hygiene. Staff also find the time to talk to visitors and relatives in order to make them feel very welcome.

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Review from Pat (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There seems to be a problem at this care home.
I don't know whether it is poor staff morale, insufficient staffing levels, or lack of management. In my opinion, it does not now warrant the earlier review scores I saw before moving my parent in.
On arrival at the care home, I sat with the manager
and went through my parent's needs in detail to complete a Care Plan. The manager and I then sat with my parent, discussed and "agreed" my parent's needs and the Care Plan with my parent. That Care Plan has been thoroughly ignored.
I have asked for the name of my parent's assigned Key care worker twice. There is no Key care Worker four weeks after arrival.
I have asked for an explanation of why the agreed Care Plan was not being followed, to be told it was an oversight and would be rectified immediately. It hasn't been; nothing has changed.
I am concerned about the lack of care being delivered to residents and would not recommend this place, or chose it again in hindsight.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you found our safety/ security excellent. Our CQC report published in June 2018 confirmed our home to be Good in all five inspected areas. We would have acted on your concerns as soon as they had been raised with us.

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Review from Kathleen M (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came on a temporary stay - liked it so much I stayed eight years ago! Made to feel you matter!

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Review from B M S (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review on Upton Grange has been excellent service. The staff are very professional but also friendly. I like to have my hair and nails done - very reasonably priced, very nice ladies. Excellent hair set and excellent nails. Upton Grange is excellent with entertainment and it should be nice at Christmas.
I will be here to enjoy all the festivities.

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Review from David D (Nephew of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a lowering of standard since the change of management, a number of good quality staff have left to work elsewhere leaving existing staff (who are excellent) under great pressure trying to keep up a good standard of care with a shortage of staff. I am told at the time of writing this review
that they are five people short of staff. Lately, there have been a number of items missing from my aunt's room: clothes, toiletries and confectionary on a regular basis.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for your feedback on Upton Grange and we are pleased that you rate our staff as excellent. We regularly review dependency in the home and have recently recruited further staff, which are progressing through our robust recruitment process. Our recent CQC inspection rated Upton Grange Good in all areas where staffing is reviewed. We will investigate any instances of missing items when made aware.

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Review from Martin C (Son-in-law of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Upton Grange since May 2018. She is partially deaf and blind and 98 years old. But has settled in reasonably OK. Everywhere is clean and bright and the staff are very good.
The only negative comment is that my mother-in-law says there are not many daily activities. I have
seen that daily activities are shown on the notice board but my mother-in-law says that they often do not happen.
Still waiting for the first invoice for payment after 3 months.

Reply from Julie Harwood, Home Manager at Upton Grange

Thank you for taking the time to provide feedback on Upton Grange and we are pleased you are likely to recommend us. We endeavour to provide a programme of activities for our residents, where they are given the choice to participate. I apologise for the delay in terms of finance and this should now be resolved.

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Review from Rita R (Respite Resident) assisted by family/friend published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Upton Grange for 5 nights to allow my husband to visit our son. This was my first experience in a residential home and overall it was a pleasant one.
I had a very nice ensuite room and the staff were wonderful, very attentive and would do anything for you.
The only downside was the food,
however, this was only for the first three days and then a new chef arrived and the change was dramatic, lovely, homemade dishes appeared.
The facilities were very good and there was a summer fair held on the Saturday in the garden.
All in all a satisfactory experience and I would return again to allow my husband a break in the future.

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Review from Jeff J (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to put my dad in here at short notice. The staff at Upton Grange were a great help in achieving this. They made dad feel very welcome and even came to his home beforehand and told him all about Upton Grange.
Dad has dementia and the way he is treated makes him feel calm and secure so each time
we visit, he is happy and content.

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Review from L M (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted to obtain a place for my mother on discharge from the hospital. Excellent communication through Anchor and Upton Grange's caring, warm professional administrator. Staff are genuine and treat residents with great dignity and support. A home from home for my mother who resisted residential care
until the inevitable loss of independence as Alzheimer's progressed. Thoroughly recommend Upton Grange to any potential resident or their family.

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Review from D M (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes on the Wirral, but Upton Grange is outstanding.
My father had the most professional caring key worker who took care of his every need, medically and emotionally. I would highly recommend this care home to anyone. The atmosphere is very happy and the food is to a high
standard.
Well done Upton Grange you offer a wonderful service.

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Review from Christine K (Daughter of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and professional in the way they handle my mum. She is very well looked after, and although she does not mix with the other residents, which is her choice, the staff will pop into her room at regular intervals to check that she is ok and does not need anything. There is also a
call button which will bring a staff member in to see to her, when she needs it.
The home feels like a hotel when you go at any time, bright , welcoming & fresh smelling. The staff go out of their way to help both myself and my mum, and keep me informed of anything they feel I need to know.
My mum settled into the home very quickly, and now she feels that the staff are all her friends.

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Review from Frank H (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff treat every resident with a friendly, caring attitude, taking time to interact on many levels, both conversational and listening.
No one is left feeling isolated.
All staff actively promote a happy atmosphere and connect with clients and formulate a bond.
I have found all staff member to
be responsive and helpful in all aspects of care to my mum.

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Review from Jan H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a very well run home, my dad went in there Nov last year and the difference it's made to his life, the staff treat him with dignity, kindness. The entertainment they put on is excellent. It was very difficult for us to find a nursing home for dad and I have to say that made the transition
more bearable for us all.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Upton Grange is calculated as follows: ( (396 Excellents x 5) + (80 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 486 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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