Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 133 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

Upton Grange is proud to be Veteran Friendly Framework accredited.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.
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Care Provided by Upton Grange

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1123
  • Self-Funded Residential Dementia Care: from £1123
  • RESPITE Self-Funded Residential Care: from £1123
  • RESPITE Self-Funded Residential Dementia Care: from £1123

Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.

Contact Upton Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Upton Grange to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Julie Harwood (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Upton Grange.

Parking

  • Onsite parking is available, including disabled spaces.

Upton Grange Reviews (133)

9.8

Upton Grange has a Review Score of 9.8 (9.808) out of 10, based on 40 reviews in the last 2 years.
Over all time Upton Grange has 133 reviews.

Overall Experience
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  • 33
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Date Published
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Reviewer Connection to Upton Grange
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Total of 133, showing 101-120
Review from Anthony B (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a 94-year-old resident, our father is made as much at home as possible especially through these highly challenging times. Throughout, we know he's safe and well, with everything made possible for us to communicate with him through the help of the ever resilient staff.
Our thanks to everyone.
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Review from Michael W (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most satisfied with the levels of care and kindness my mum receives. Communications with the home and staff are excellent. At this difficult time, it is reassuring to know that mum is being taken such good care of.
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Review from Natalie H (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Upton Grange are kind, thoughtful and caring. My dad has been a resident for 2 years and I feel he is looked after extremely well. Would highly recommend Upton Grange. Thank you to you all especially over the last 7 months.
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Review from Mark H (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cannot fault this care home. They really look after mum well. Very caring and dedicated staff. In these very difficult times of covid, although I can't get to see mum, I know she is being well cared for. Thank you, Upton Grange.
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Review from Mark C (Son of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made very welcome. Staff are very willing to help as are the management. Nothing is too much trouble and residents are very happy. I would definitely recommend Upton Grange to family and friends.
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Review from E L (Daughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were caring, kind, understanding and had full empathy, both for my father's recuperation and ourselves as a family. Very pleased.
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Review from Debra C (Respite Resident) published on 19 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We put our mum-in-law in here for a week for respite we cannot express enough how well she was looked after the whole time an how happy she was. The whole stay was just 10/10 from the room to cleanliness the food everything washing done ironed hung up they have a lovely bunch of staff working there
nothing was to much trouble. I would like to thank the manager and all the staff for the care she was given it was second to none.
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Review from P G (Daughter of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Upton Grange provided my Mother with the ideal stepping stone back to home after two hospital admissions. Located to enable friends to visit at any time. The staff were always pleasant and welcoming. The calm, tranquil surroundings of the home gave Mum the rest she required for her recuperation.
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Review from I P (Son-in-law of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff continue to provide a very welcoming and caring environment. My mother in law feels safe and is very happy being a resident at the home.
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Review from Sandra B (Daughter of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 16 months during which time she has received excellent care, any problems which have arisen have been dealt with immediately. She relies completely on the staff to look after her and they do so with respect and understanding. Since the new manager has been appointed
there have been huge improvements within the home, they have a lovely room where you can enjoy afternoon tea, they have plenty of social activities that friends, relatives and residents are encouraged to participate in. Now they have the dining room downstairs the residents can mix more socially with each other.
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Review from B M (Sister of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit I find my sister seems very comfortable in her surroundings, the staff are friendly and efficient. Her room is kept clean and tidy. Personal hygiene and appearance are excellent.


The social activity aspect is very good and lively.

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Review from T R (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has resided at Upton Grange for just over 4 years. In the past couple of years, there have been a number of challenges to overcome, including change of ownership, coupled with numerous staff and management changes. Fortunately, more recently things seem a lot more settled and this enables
the staff to focus more on providing a very good level of care, which is pleasing. The home would now certainly benefit from a makeover in the lounge and other public areas. The activity programme is improving. Overall the more established senior staff do an excellent job and portray a caring approach.
Reply from Julie Harwood, Manager at Upton Grange
Thank you for taking the time to review Upton Grange and we are pleased that you are likely to recommend our care home. We are currently in discussions regarding updating some of our internal areas.
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Review from Angela W (Niece of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt became a resident her health and well-being have improved tenfold. She has changed from being unkept, anti-social, lonely and giving up the will to live. She hadn't left her flat for 7 years and three storeys up, we couldn't do anything to help her. Her mental capacity was declining and
the pressure on my husband and me was extreme! We can now take her out and it has changed her completely. She is so happy and loves coming out with us we would never consider moving her. The staff are tremendous, efficient and make us feel like a weight has been taken off our shoulders. Top marks to them.
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Review from Leonard W (Relative of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I found Upton Grange to be a blessing we can go to see my wife's aunt at any time and are always made welcome by all the staff. There is nothing to hide. Upton Grange is run to a very high standard the staff are very capable and keep us updated. The change in my wife's aunt is fantastic.
She is extremely happy and well cared for. Her heart attack at Christmas 2017 was a terrible shock to us we were forced to find a home for her and Upton Grange changed our lives! Without the care and dedication of the staff, our aunt would not be here today and we have our lives back.
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Review from R W (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Upton Grange is a modern facility, specifically purpose-built for the task. It is clean, with modern facilities. The staff are mainly well trained and caring. There is a wide range of activities provided. On the negative side, the food is pre-prepared and not fresh. Staff need to be more proactive in
encouraging residents to take part in activities.
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Review from Julie (Daughter of Resident) published on 17 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a caring, friendly and supportive home. Residents are treated with dignity and staff spend time talking to them, showing a real interest in what they have to say. The staff regularly interact with the residents, and from their conversations with them, develop a good understanding of their
individual needs. Staff are cheerful and inclusive and encourage residents to get involved in a wide variety of activities. The home is well-furnished and all areas maintain a high level of cleanliness and hygiene. Staff also find the time to talk to visitors and relatives in order to make them feel very welcome.
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Review from Pat (Daughter of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
There seems to be a problem at this care home.
I don't know whether it is poor staff morale, insufficient staffing levels, or lack of management. In my opinion, it does not now warrant the earlier review scores I saw before moving my parent in.
On arrival at the care home, I sat with the manager
and went through my parent's needs in detail to complete a Care Plan. The manager and I then sat with my parent, discussed and "agreed" my parent's needs and the Care Plan with my parent. That Care Plan has been thoroughly ignored.
I have asked for the name of my parent's assigned Key care worker twice. There is no Key care Worker four weeks after arrival.
I have asked for an explanation of why the agreed Care Plan was not being followed, to be told it was an oversight and would be rectified immediately. It hasn't been; nothing has changed.
I am concerned about the lack of care being delivered to residents and would not recommend this place, or chose it again in hindsight.
Reply from Julie Harwood, Manager at Upton Grange
Thank you for taking the time to review Upton Grange and we are pleased that you found our safety/ security excellent. Our CQC report published in June 2018 confirmed our home to be Good in all five…read more
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Review from Kathleen M (Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came on a temporary stay - liked it so much I stayed eight years ago! Made to feel you matter!
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Review from B M S (Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review on Upton Grange has been excellent service. The staff are very professional but also friendly. I like to have my hair and nails done - very reasonably priced, very nice ladies. Excellent hair set and excellent nails. Upton Grange is excellent with entertainment and it should be nice at Christmas.
I will be here to enjoy all the festivities.
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Review from David D (Nephew of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a lowering of standard since the change of management, a number of good quality staff have left to work elsewhere leaving existing staff (who are excellent) under great pressure trying to keep up a good standard of care with a shortage of staff. I am told at the time of writing this review
that they are five people short of staff. Lately, there have been a number of items missing from my aunt's room: clothes, toiletries and confectionary on a regular basis.
Reply from Julie Harwood, Manager at Upton Grange
Thank you for your feedback on Upton Grange and we are pleased that you rate our staff as excellent. We regularly review dependency in the home and have recently recruited further staff, which are…read more
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for Upton Grange is calculated as follows: ( (395 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 475 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Grange is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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