
A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.
Upton Grange is proud to be Veteran Friendly Framework accredited.
The home is operated by...
Care Provided by Upton Grange
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Upton Grange for full pricing details and T&Cs.
Contact Upton Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Julie Harwood (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors are welcome at Upton Grange.
Parking
- Onsite parking is available, including disabled spaces.
Upton Grange Reviews (143)
Upton Grange has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years.
Over all time Upton Grange has 143 reviews.
Positive and Welcoming environment.
Mu nan has improved dramatically in the short time he has been at the gRange. She feels welcomed and supported by staff. It is amazing to see what impact a few changes have made to my nan's quality of life. She is so much brighter and appears to be a lot happier now which to me shows that she is being looked after well. The whole family is so grateful for everything the team does.
My family and I have been overwhelmed by the high level of care and kindness throughout my mums time here. All the staff at every level go above and beyond to ensure Mum's health safety and comfort whilst keeping relatives up to date and included. We thank you so much for that dedication, especially through these challenging times.
Very impressed with the assistance that my Aunt has received from all the staff, given with dignity and great care. She is really happy at Upton Grange and that has given us peace of mind. Thank you very much.
Upton Grange is a happy place, they have had challenging times due to covid, but they have been amazing with the handling of the whole situation. They have gone above and beyond to keep our relatives safe, and we as a family, are more than happy taking a back seat during these difficult months, as we know our loved ones are in safe hands. Thank you to all the hard-working staff for everything you do.
Upton Grange is a caring, loving and supportive home. I couldn't have asked for more for my husband's recovery. All the staff are warm, friendly, supportive and bright and cheerful. Nothing is too much trouble. I cannot thank them enough, my husband improved rapidly in their care.
My mother is safe and happy knowing that all the staff have her best interest at heart. They treat her as they would their own mother which is very reassuring for us as a family. They go above and beyond which must be very stressful during such crazy times. We cannot thank them enough for all that they do. The relsApp has been a great addition to help us send little messages photos etc until we are allowed to revisit. Thank you once again.
My mum has been a resident at Upton Grange since April 2019, due to my health issues I was worried I could no longer provide her with the full-time care she now needed. The management team and staff were so supportive, caring and mum soon settled into her new home. Before lockdown, I used to visit regularly at various times of the day and was always made to feel welcome. Now through telephone conversations, Skype (with the help of the staff mum is beginning to become more familiar with) and the new RelsApp I can still talk to and see mum whenever I want to. Despite her increasing dementia, mum has been given an improved quality of life which is all down to the professionalism and genuine care shown by all the wonderful staff at Upton Grange. Their commitment to ensure all their residents are happy and well looked after, especially during this very worrying time, shines through and gives myself and the rest of the family great peace of mind. Thank you, everybody.
Excellent care in general and very efficient organisation of the covid situation. Staff always available and helpful. My mother seems very content at the carehome and close to the staff members who are always very upbeat, friendly and professional.
Excellent staff, good communication and excellent care. The staff are tuned into mum's needs and personality. She is physically impaired but mentally sound and has developed a great relationship with the staff. They understand her wish for privacy but always pop their head in. The facilities are good for mum's needs, although the room could do with more sockets and a better set up around the bed. Cleanliness is good, nothing is too much trouble.
Our thanks to everyone.
Most satisfied with the levels of care and kindness my mum receives. Communications with the home and staff are excellent. At this difficult time, it is reassuring to know that mum is being taken such good care of.
All the staff at Upton Grange are kind, thoughtful and caring. My dad has been a resident for 2 years and I feel he is looked after extremely well. Would highly recommend Upton Grange. Thank you to you all especially over the last 7 months.
Cannot fault this care home. They really look after mum well. Very caring and dedicated staff. In these very difficult times of covid, although I can't get to see mum, I know she is being well cared for. Thank you, Upton Grange.
Made very welcome. Staff are very willing to help as are the management. Nothing is too much trouble and residents are very happy. I would definitely recommend Upton Grange to family and friends.
Staff were caring, kind, understanding and had full empathy, both for my father's recuperation and ourselves as a family. Very pleased.
We put our mum-in-law in here for a week for respite we cannot express enough how well she was looked after the whole time an how happy she was. The whole stay was just 10/10 from the room to cleanliness the food everything washing done ironed hung up they have a lovely bunch of staff working there nothing was to much trouble. I would like to thank the manager and all the staff for the care she was given it was second to none.
Upton Grange provided my Mother with the ideal stepping stone back to home after two hospital admissions. Located to enable friends to visit at any time. The staff were always pleasant and welcoming. The calm, tranquil surroundings of the home gave Mum the rest she required for her recuperation.
The staff continue to provide a very welcoming and caring environment. My mother in law feels safe and is very happy being a resident at the home.
My mother has been a resident for 16 months during which time she has received excellent care, any problems which have arisen have been dealt with immediately. She relies completely on the staff to look after her and they do so with respect and understanding. Since the new manager has been appointed there have been huge improvements within the home, they have a lovely room where you can enjoy afternoon tea, they have plenty of social activities that friends, relatives and residents are encouraged to participate in. Now they have the dining room downstairs the residents can mix more socially with each other.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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