Upton Grange

Mum has only been here for a few days but so far we could not be more impressed with the friendliness and approachability of all the staff we have met. Mum is very content in her new surroundings.

An excellent care home who have been marvellous with mum. Nothing is too much trouble. Fabulous home doing a wonderful job in challenging times.

Positive and Welcoming environment.

Mu nan has improved dramatically in the short time he has been at the gRange. She feels welcomed and supported by staff. It is amazing to see what impact a few changes have made to my nan's quality of life. She is so much brighter and appears to be a lot happier now which to me shows that she is being looked after well. The whole family is so grateful for everything the team does.

My family and I have been overwhelmed by the high level of care and kindness throughout my mums time here. All the staff at every level go above and beyond to ensure Mum's health safety and comfort whilst keeping relatives up to date and included. We thank you so much for that dedication, especially through these challenging times.

Very impressed with the assistance that my Aunt has received from all the staff, given with dignity and great care. She is really happy at Upton Grange and that has given us peace of mind. Thank you very much.

Upton Grange is a happy place, they have had challenging times due to covid, but they have been amazing with the handling of the whole situation. They have gone above and beyond to keep our relatives safe, and we as a family, are more than happy taking a back seat during these difficult months, as we know our loved ones are in safe hands. Thank you to all the hard-working staff for everything you do.

Upton Grange is a caring, loving and supportive home. I couldn't have asked for more for my husband's recovery. All the staff are warm, friendly, supportive and bright and cheerful. Nothing is too much trouble. I cannot thank them enough, my husband improved rapidly in their care.

My mother is safe and happy knowing that all the staff have her best interest at heart. They treat her as they would their own mother which is very reassuring for us as a family. They go above and beyond which must be very stressful during such crazy times. We cannot thank them enough for all that they do. The relsApp has been a great addition to help us send little messages photos etc until we are allowed to revisit. Thank you once again.

My mum has been a resident at Upton Grange since April 2019, due to my health issues I was worried I could no longer provide her with the full-time care she now needed. The management team and staff were so supportive, caring and mum soon settled into her new home. Before lockdown, I used to visit regularly at various times of the day and was always made to feel welcome. Now through telephone conversations, Skype (with the help of the staff mum is beginning to become more familiar with) and the new RelsApp I can still talk to and see mum whenever I want to. Despite her increasing dementia, mum has been given an improved quality of life which is all down to the professionalism and genuine care shown by all the wonderful staff at Upton Grange. Their commitment to ensure all their residents are happy and well looked after, especially during this very worrying time, shines through and gives myself and the rest of the family great peace of mind. Thank you, everybody.

Excellent care in general and very efficient organisation of the covid situation. Staff always available and helpful. My mother seems very content at the carehome and close to the staff members who are always very upbeat, friendly and professional.

Excellent staff, good communication and excellent care. The staff are tuned into mum's needs and personality. She is physically impaired but mentally sound and has developed a great relationship with the staff. They understand her wish for privacy but always pop their head in. The facilities are good for mum's needs, although the room could do with more sockets and a better set up around the bed. Cleanliness is good, nothing is too much trouble.

Our thanks to everyone.

Most satisfied with the levels of care and kindness my mum receives. Communications with the home and staff are excellent. At this difficult time, it is reassuring to know that mum is being taken such good care of.

All the staff at Upton Grange are kind, thoughtful and caring. My dad has been a resident for 2 years and I feel he is looked after extremely well. Would highly recommend Upton Grange. Thank you to you all especially over the last 7 months.

Cannot fault this care home. They really look after mum well. Very caring and dedicated staff. In these very difficult times of covid, although I can't get to see mum, I know she is being well cared for. Thank you, Upton Grange.

Made very welcome. Staff are very willing to help as are the management. Nothing is too much trouble and residents are very happy. I would definitely recommend Upton Grange to family and friends.

Staff were caring, kind, understanding and had full empathy, both for my father's recuperation and ourselves as a family. Very pleased.

We put our mum-in-law in here for a week for respite we cannot express enough how well she was looked after the whole time an how happy she was. The whole stay was just 10/10 from the room to cleanliness the food everything washing done ironed hung up they have a lovely bunch of staff working there nothing was to much trouble. I would like to thank the manager and all the staff for the care she was given it was second to none.

Upton Grange provided my Mother with the ideal stepping stone back to home after two hospital admissions. Located to enable friends to visit at any time. The staff were always pleasant and welcoming. The calm, tranquil surroundings of the home gave Mum the rest she required for her recuperation.