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2 Hillbury Road, Wrexham, LL13 7ET
View Full Details of Hillbury Care HomeLatest Reviews for Hillbury Care Home
20 June 2025
I was sorry to see that the resident I visited had no view of the garden from her bed in her bedroom. The room layout was poor. I felt it was a poor choice of room for a bed-bound resident, staring at just walls a lot of the day.The room and the establishment smelt pleasant enough and what I saw was clean. The staff I met were helpful. Lifts very antiquated. The environment wasn't very inviting to younger people coming to visit..I saw few other visitors there yet it was Easter time. The resident doesn't like the food at all but I didn't see any meals so can't really give any feedback re this, apart from her's.
01 November 2019
I have been visiting Hillbury for over 18 months on a monthly basis. I have always found the staff to be caring and considerate and helpful when I have had any questions. Yes, it's a busy environment but I have never had any reason to question the staff or managements commitment or dedication. I feel confident that my sister is in a safe environment and have seen evidence of staff responding to her individual needs. I am always greeted cheerfully when visiting and offered tea or coffee or even lunch.
24 July 2019
Some skills are poor, one carer does not know what the other has done and they don't communicate with families as promised and forget what the families tell them. No empathy, only rushing shifts, not sure what's gone where. They need to get their ship in order. It's a shame they don't listen if a person feels ill. Not qualified enough, the place is OK but a lonely place. Some staff are agitated. Could be run better and staff more understanding about health. They are not friendly, not to family concerns, re. family members being there.
Latest Reviews for Hillbury Care Home
20 June 2025
I was sorry to see that the resident I visited had no view of the garden from her bed in her bedroom. The room layout was poor. I felt it was a poor choice of room for a bed-bound resident, staring at just walls a lot of the day.The room and the establishment smelt pleasant enough and what I saw was clean. The staff I met were helpful. Lifts very antiquated. The environment wasn't very inviting to younger people coming to visit..I saw few other visitors there yet it was Easter time. The resident doesn't like the food at all but I didn't see any meals so can't really give any feedback re this, apart from her's.
01 November 2019
I have been visiting Hillbury for over 18 months on a monthly basis. I have always found the staff to be caring and considerate and helpful when I have had any questions. Yes, it's a busy environment but I have never had any reason to question the staff or managements commitment or dedication. I feel confident that my sister is in a safe environment and have seen evidence of staff responding to her individual needs. I am always greeted cheerfully when visiting and offered tea or coffee or even lunch.
24 July 2019
Some skills are poor, one carer does not know what the other has done and they don't communicate with families as promised and forget what the families tell them. No empathy, only rushing shifts, not sure what's gone where. They need to get their ship in order. It's a shame they don't listen if a person feels ill. Not qualified enough, the place is OK but a lonely place. Some staff are agitated. Could be run better and staff more understanding about health. They are not friendly, not to family concerns, re. family members being there.