Hillbury Care Home

Richard.

My father has been at Hillbury for almost three weeks now. From the initial visit we were thrilled with both the home and the staff . In the short time he has been there the staff have welcomed him, settled him into his new routine and gone out of their way to make him feel part of the family there. The management and staff, who are all caring, understanding and thoughtful, know the patients well and have an excellent rapport with them. Nothing is ever too much trouble and relatives are always welcomed. The change in my father in this time has been dramatic and we are now seeing him joining in with the many activities on offer, eating, drinking and smiling. He really is back to being himself and we weren't sure that would ever really happen. The home itself is clean, well maintained and welcoming. The bedroom my father has is, in his words, "smashing." The food is excellent with different diets being catered for well. This was the right choice and we would thoroughly recommend it.

I can only comment on my experience with Hillbury. The staff work hard and the manager attends to any queries or concerns we may have. I visit my mother regularly and she is always clean and cheerful. She participates in all the activities the home provides, which is something she never did previously. Overall I can only compliment the staff at Hillbury as I know they are taking care of my mum.

Mum has dementia and finds mixing a struggle at times but joins in at the art classes which are excellent along with other social events like musicians singing to the residents. Visiting times are relaxed.

I am generally happy with cleanliness of the home, especially the bedrooms.All ancillary staff work very hard, especially the laundry staff.

Do NOT send anyone you love to this facility.

I was sorry to see that the resident I visited had no view of the garden from her bed in her bedroom. The room layout was poor. I felt it was a poor choice of room for a bed-bound resident, staring at just walls a lot of the day.The room and the establishment smelt pleasant enough and what I saw was clean. The staff I met were helpful. Lifts very antiquated. The environment wasn't very inviting to younger people coming to visit..I saw few other visitors there yet it was Easter time. The resident doesn't like the food at all but I didn't see any meals so can't really give any feedback re this, apart from her's.

I have been visiting Hillbury for over 18 months on a monthly basis. I have always found the staff to be caring and considerate and helpful when I have had any questions. Yes, it's a busy environment but I have never had any reason to question the staff or managements commitment or dedication. I feel confident that my sister is in a safe environment and have seen evidence of staff responding to her individual needs. I am always greeted cheerfully when visiting and offered tea or coffee or even lunch.

Not qualified enough, the place is OK but a lonely place. Some staff are agitated. Could be run better and staff more understanding about health. They are not friendly, not to family concerns, re. family members being there.