Submit a Review for Sandford Care Home
50 Gronant Road, Prestatyn, LL19 9ND
View full details of Sandford Care HomeLatest Reviews for Sandford Care Home
28 February 2026
After spending sometime in a different care home my sister and I visited Sandford with a view to moving our brother from his existing home. Fortunately there was a room available and we were instantly happier with the 'vibe'. It felt warm, friendly, accommodating and welcoming.
Our brother has now
been residing in Sandford for around 4 months. He is well looked after and it is clear to see all the staff are genuinely kind & caring. Our brother thinks the world of them and it's pretty obvious the staff think the world of him too.
He has several health related issues which are well met and managed. We are kept informed of any concerns and alerted when/if there is any deterioration.
Our brother appears happy & settled here which in turn means we can relax a little knowing his needs are being catered for.
There is room for improvement. Very often there is nobody to answer the phone or when visiting there is often no one to answer the door...a wait can be (to date) up to 15 minutes.
19 February 2026
Dad has settled in nicely. He is eating and drinking, which is good to hear. He is happy. I visit every day, and he smiles when he sees me. He is remembering the guitar players from the activities yesterday. Staff lovely and helpful. Pleased he's safe and cared for.
18 February 2026
Staff are very helpful.
Place is very clean and tidy.
J is very happy being here.
14 January 2026
My complaints are now with the Care Inspectorate of Wales. Absolutely terrible home. I removed my husband after 5 days.
21 July 2025
My mum went into Sandford in May 2025 after a short spell in hospital
From the outset the staff and management have been very supportive of mum's needs and also a great support to myself with all the adjustments that have to be made
There is plenty of activities going on although as yet mum
hasn't participated but she is always encouraged by staff and I'm hopeful she will once she is more confident in her surroundings
It is such a relief to be able to leave her knowing that she is being well cared for .
09 July 2025
My mum is a resident at Sandford Care Home it was difficult to make the decision to put our mum in a care home but I can honestly say best decision we ever made for our mum the staff our fabulous caring understanding and management nothing to much trouble for any of the staff including domestics
maintenance also kitchen laundry staff everyone is makes our mum life happy our mum is so happy and content I cannot thank management and all staff enough I would definitely recommend Sandford thank you to everyone for making my mum new home happy one
08 July 2025
I can't thank everyone who are working for Sandford care home enough from the moment my father went in he was welcomed by all the staff with open arms. Within a few weeks he had adjusted really well and didn't have any problems going out and coming back in again.
All the members of staff have been
amazing. I feel like I have known them all for years, if there is a problem with dad then I know that I can speak to them about anything with no negativity between either of us.
The home is always clean and tidy, Thank you so much for everything that you have done and still are doing for dad. You're all an amazing team it's nice to see that the team have a fantastic bond with each other. Thanks
08 July 2025
My mum has been resident since march 2025 and has been so happy since arriving from hospital she is treated with respect and the manager has sorted any concerns we have had straight away i cant fault the Sandford and their staff .
11 April 2025
My mum moved in on Wednesday 26 March 2025. The staff were amazing,g especially manager, explained everything, felt so much better as he helped me feel relaxed. The home is spotless and when Mum arrived, they made her feel like a queen. Staff were amazing, well all staff was and lovely room, very
homely. Highly recommend this home, can not fault, it in anyway! They do lots of amazing activities.
05 March 2025
It is a pleasure to write this review for Sandford Care Home where I have been a weekly visitor to the dementia unit for the past four and a half years.
On entry, the ambience with the light bright and airy decor, furnishing and displays presents a warm welcoming, attention to detail and loving
care home which is exactly what it is. Sandford is competent and led by a qualified, caring, inspirational leadership team. Manager is very and always pleasant, approachable as are all staff. Issues if any are resolved quickly and with discretion. Teamwork is good. Treat residents like family and this is amazing and humbling. Sandford is a home-from-home and for me simply the best.
24 January 2025
My mum has been a resident at Sandford Care Home now approaching twelve months. Initially she found it difficult to adjust but after a number of weeks of attentive care and staff encouragement also coupled with moving to a new room, she quickly settled.
The care staffs help and support at all
times has been of the highest standard. It is noticeable that all staff are engaging and communicative, which includes the maintenance, domestic and catering staff which makes my mum's residency more of a familiar community and she usually shows signs of being content, happy and always treated with respect and dignity. Although rarely needed, contact with the management or administrative staff is easily accessible.
Overall the environment is welcoming, clean, tidy and safe as are the individual rooms. Meal times are rightly protected but the food I have seen appears to be appetising, varied and of ample portions. When visiting, I can find my mum happily interacting with other residents in the day area or frequently engaged in the many regular activities on offer. Alternatively she occasionally decides to spend some private time in her room, which is respected by the staff. I'm satisfied my mum is being well looked after.
23 December 2024
My Aunt has been in Sandford for over three years now and has been very well looked after. She was very frail and underweight when she first arrived and she made a marked improvement after a couple of months, with good food and proper care. The staff are kind, caring and professional and the manager
is great and very positive. They are quick to communicate if she is unwell, which I really appreciate. It really means a lot to me that she is in safe hands. Sandford is clean, bright, and freshly decorated. A big thank you to the manager and all the staff.
13 December 2024
The staff are really friendly and helpful to the wife they understand her needs and behaviour and work with her to take care of her they also keep me and the family well informed of any problems. She is always giving them smiles and hugs as she walks around the home. All the staff does a wonderful
job of looking after her and nothing is too much trouble and from the manager down everyone is approachable and helpful.
13 December 2024
Absolutely fabulous care home, my uncle loves it here, he loves the staff, the food and the activities. Today they had the scaly safari in to visit were they get to hold and interact with exotic animals. He also loves the singers when they come in and the activities coordinator does daily exercises,
games, gardening, crafts and they are learning Christmas carols to sing to us at the Christmas party.
12 December 2024
My 92-year-old mother has been in the dementia unit for 3+ years now (went in during the Covid lockdown).
All the staff are caring and loving and look after all her physical needs and mental health so well. The manager is excellent and has made some great improvements to the home. All the staff
are excellent. She's had quite a few times when she has been very poorly, the staff have managed to pull her through with their kindness and coaxing her to drink and eat, etc.
Mum looks forward to having her weekly visit to the on-site hair salon. The staff sing to her, encouraging her to join in and to take part in the activities. They have parties throughout the year such as Halloween and Christmas where family members can also go along.
She really enjoys the food and it is catered for her tastes, such as cornflakes for breakfast but the milk has to be ice cold, the way she's always liked it. I've occasionally had some of the meals with her and they've all been very tasty.
12 December 2024
My mum has been given the best care she could hope for. The staff are very good with her and do not push her to do things she doesn't want to do. She is always treated with dignity and although she can no longer speak, through the smiles she gives to staff, you can see that she is happy there.
12 December 2024
Our mum has been in Sandford Care Home since July 2023. She settled in very quickly which we put down to the kindness and compassion that is shown to her by all the staff. They always treat her with respect and dignity and it's lovely to go in and see her so relaxed and at ease. It's great knowing
she has 24-hour care, so Dad can be her husband again and not her carer.
Nothing is ever too much trouble for the staff or manager and they're always on hand to update us on how she's doing. The home is always spotlessly clean, her room is always tidy and the meals always smell yummy. Mum loves to be outside as much as possible and this is never a problem for the staff, they all keep a watch on her.
I would recommend Sandford Care Home to others and I would like to take this opportunity to thank management and staff for everything they do for our beautiful mum.
11 December 2024
Living a good distance from a loved one that is in a care home is a concerning prospect for most people, but the team at Sandford keep me fully informed about Mum. Nothing is too much trouble for them.
Mum is always happy when I visit, always clean and tidy.
11 December 2024
My husband was transferred to Sandford in 2020 after almost 18 months in Hospital and he settled in very quickly. The staff are all very pleasant and friendly and during the Covid 'nightmare' did everything they could to facilitate safe visits. He has his books, TV, music, and a large model train
layout (yet to be completed) and is happy and content.
10 December 2024
My father has a lovely, spacious ensuite room with an inspiring view out to the Irish Sea.
The staff are always very friendly and helpful, and any medical needs are able to be quickly met. There is good communication from the home to me as next of Kin. We were very pleased when the home was able to
make available and prepare a room for a special birthday celebration. My father enjoys the food and feels well looked after.
Latest Reviews for Sandford Care Home
28 February 2026
After spending sometime in a different care home my sister and I visited Sandford with a view to moving our brother from his existing home. Fortunately there was a room available and we were instantly happier with the 'vibe'. It felt warm, friendly, accommodating and welcoming.
Our brother has now
been residing in Sandford for around 4 months. He is well looked after and it is clear to see all the staff are genuinely kind & caring. Our brother thinks the world of them and it's pretty obvious the staff think the world of him too.
He has several health related issues which are well met and managed. We are kept informed of any concerns and alerted when/if there is any deterioration.
Our brother appears happy & settled here which in turn means we can relax a little knowing his needs are being catered for.
There is room for improvement. Very often there is nobody to answer the phone or when visiting there is often no one to answer the door...a wait can be (to date) up to 15 minutes.
19 February 2026
Dad has settled in nicely. He is eating and drinking, which is good to hear. He is happy. I visit every day, and he smiles when he sees me. He is remembering the guitar players from the activities yesterday. Staff lovely and helpful. Pleased he's safe and cared for.
18 February 2026
Staff are very helpful.
Place is very clean and tidy.
J is very happy being here.
14 January 2026
My complaints are now with the Care Inspectorate of Wales. Absolutely terrible home. I removed my husband after 5 days.
21 July 2025
My mum went into Sandford in May 2025 after a short spell in hospital
From the outset the staff and management have been very supportive of mum's needs and also a great support to myself with all the adjustments that have to be made
There is plenty of activities going on although as yet mum
hasn't participated but she is always encouraged by staff and I'm hopeful she will once she is more confident in her surroundings
It is such a relief to be able to leave her knowing that she is being well cared for .
09 July 2025
My mum is a resident at Sandford Care Home it was difficult to make the decision to put our mum in a care home but I can honestly say best decision we ever made for our mum the staff our fabulous caring understanding and management nothing to much trouble for any of the staff including domestics
maintenance also kitchen laundry staff everyone is makes our mum life happy our mum is so happy and content I cannot thank management and all staff enough I would definitely recommend Sandford thank you to everyone for making my mum new home happy one
08 July 2025
I can't thank everyone who are working for Sandford care home enough from the moment my father went in he was welcomed by all the staff with open arms. Within a few weeks he had adjusted really well and didn't have any problems going out and coming back in again.
All the members of staff have been
amazing. I feel like I have known them all for years, if there is a problem with dad then I know that I can speak to them about anything with no negativity between either of us.
The home is always clean and tidy, Thank you so much for everything that you have done and still are doing for dad. You're all an amazing team it's nice to see that the team have a fantastic bond with each other. Thanks
08 July 2025
My mum has been resident since march 2025 and has been so happy since arriving from hospital she is treated with respect and the manager has sorted any concerns we have had straight away i cant fault the Sandford and their staff .
11 April 2025
My mum moved in on Wednesday 26 March 2025. The staff were amazing,g especially manager, explained everything, felt so much better as he helped me feel relaxed. The home is spotless and when Mum arrived, they made her feel like a queen. Staff were amazing, well all staff was and lovely room, very
homely. Highly recommend this home, can not fault, it in anyway! They do lots of amazing activities.
05 March 2025
It is a pleasure to write this review for Sandford Care Home where I have been a weekly visitor to the dementia unit for the past four and a half years.
On entry, the ambience with the light bright and airy decor, furnishing and displays presents a warm welcoming, attention to detail and loving
care home which is exactly what it is. Sandford is competent and led by a qualified, caring, inspirational leadership team. Manager is very and always pleasant, approachable as are all staff. Issues if any are resolved quickly and with discretion. Teamwork is good. Treat residents like family and this is amazing and humbling. Sandford is a home-from-home and for me simply the best.
24 January 2025
My mum has been a resident at Sandford Care Home now approaching twelve months. Initially she found it difficult to adjust but after a number of weeks of attentive care and staff encouragement also coupled with moving to a new room, she quickly settled.
The care staffs help and support at all
times has been of the highest standard. It is noticeable that all staff are engaging and communicative, which includes the maintenance, domestic and catering staff which makes my mum's residency more of a familiar community and she usually shows signs of being content, happy and always treated with respect and dignity. Although rarely needed, contact with the management or administrative staff is easily accessible.
Overall the environment is welcoming, clean, tidy and safe as are the individual rooms. Meal times are rightly protected but the food I have seen appears to be appetising, varied and of ample portions. When visiting, I can find my mum happily interacting with other residents in the day area or frequently engaged in the many regular activities on offer. Alternatively she occasionally decides to spend some private time in her room, which is respected by the staff. I'm satisfied my mum is being well looked after.
23 December 2024
My Aunt has been in Sandford for over three years now and has been very well looked after. She was very frail and underweight when she first arrived and she made a marked improvement after a couple of months, with good food and proper care. The staff are kind, caring and professional and the manager
is great and very positive. They are quick to communicate if she is unwell, which I really appreciate. It really means a lot to me that she is in safe hands. Sandford is clean, bright, and freshly decorated. A big thank you to the manager and all the staff.
13 December 2024
The staff are really friendly and helpful to the wife they understand her needs and behaviour and work with her to take care of her they also keep me and the family well informed of any problems. She is always giving them smiles and hugs as she walks around the home. All the staff does a wonderful
job of looking after her and nothing is too much trouble and from the manager down everyone is approachable and helpful.
13 December 2024
Absolutely fabulous care home, my uncle loves it here, he loves the staff, the food and the activities. Today they had the scaly safari in to visit were they get to hold and interact with exotic animals. He also loves the singers when they come in and the activities coordinator does daily exercises,
games, gardening, crafts and they are learning Christmas carols to sing to us at the Christmas party.
12 December 2024
My 92-year-old mother has been in the dementia unit for 3+ years now (went in during the Covid lockdown).
All the staff are caring and loving and look after all her physical needs and mental health so well. The manager is excellent and has made some great improvements to the home. All the staff
are excellent. She's had quite a few times when she has been very poorly, the staff have managed to pull her through with their kindness and coaxing her to drink and eat, etc.
Mum looks forward to having her weekly visit to the on-site hair salon. The staff sing to her, encouraging her to join in and to take part in the activities. They have parties throughout the year such as Halloween and Christmas where family members can also go along.
She really enjoys the food and it is catered for her tastes, such as cornflakes for breakfast but the milk has to be ice cold, the way she's always liked it. I've occasionally had some of the meals with her and they've all been very tasty.
12 December 2024
My mum has been given the best care she could hope for. The staff are very good with her and do not push her to do things she doesn't want to do. She is always treated with dignity and although she can no longer speak, through the smiles she gives to staff, you can see that she is happy there.
12 December 2024
Our mum has been in Sandford Care Home since July 2023. She settled in very quickly which we put down to the kindness and compassion that is shown to her by all the staff. They always treat her with respect and dignity and it's lovely to go in and see her so relaxed and at ease. It's great knowing
she has 24-hour care, so Dad can be her husband again and not her carer.
Nothing is ever too much trouble for the staff or manager and they're always on hand to update us on how she's doing. The home is always spotlessly clean, her room is always tidy and the meals always smell yummy. Mum loves to be outside as much as possible and this is never a problem for the staff, they all keep a watch on her.
I would recommend Sandford Care Home to others and I would like to take this opportunity to thank management and staff for everything they do for our beautiful mum.
11 December 2024
Living a good distance from a loved one that is in a care home is a concerning prospect for most people, but the team at Sandford keep me fully informed about Mum. Nothing is too much trouble for them.
Mum is always happy when I visit, always clean and tidy.
11 December 2024
My husband was transferred to Sandford in 2020 after almost 18 months in Hospital and he settled in very quickly. The staff are all very pleasant and friendly and during the Covid 'nightmare' did everything they could to facilitate safe visits. He has his books, TV, music, and a large model train
layout (yet to be completed) and is happy and content.
10 December 2024
My father has a lovely, spacious ensuite room with an inspiring view out to the Irish Sea.
The staff are always very friendly and helpful, and any medical needs are able to be quickly met. There is good communication from the home to me as next of Kin. We were very pleased when the home was able to
make available and prepare a room for a special birthday celebration. My father enjoys the food and feels well looked after.