Submit a Review for Oaktree Lodge Residential Care Home
12 Jesmond Road, Clevedon, BS21 7RZ
View full details of Oaktree Lodge Residential Care HomeLatest Reviews for Oaktree Lodge Residential Care Home
30 January 2026
I have now been a resident here for 5 weeks. The staff are good, caring and interested in my well-being. Before Christmas, we had an outing to a nearby Garden Centre, which was enjoyable.
19 January 2026
The staff were very nice and kind and looked after my husband for 8 days respite stay very well. I found the staff friendly and helpful when I came to visit, or my son came to bring him out for part of the day.
05 January 2026
Very poor care. Nan suffers with dementia yet staff dont seem to understand that, call her by the wrong name continuously. Very poor care, water/fluids always being given in cups/mugs that are too heavy for my grandmother to lift....she is 95! And they are always placed out of her reach, leading to
dehydration. She has lost ALOT of weight since being there, she struggles to see and doesnt seem to be given much (if any) help with meals etc. Her personal items are never anywhere to be seen, ie her knitting. No homely comforts and the inside of the building smells of urine. Very dated.
2 days ago she managed to fall out of bed and ended up in hospital.
08 December 2025
The dementia care here is very poor. My mother-in-law's liquid intake is not measured or monitored, causing dehydration, resulting in a hospital stay. She is often found in dirty clothing. They clearly are not suitable for dementia clients as staff are not trained.
The home is old, tired and
frequently smells of urine as residents are not looked after often due to a lack of staff. The majority of staff there are very caring and helpful, but not trained sufficiently.
06 November 2025
Very pleasant, polite, warm, welcoming, helpful, informative, kind, hospitable, patient, caring members of staff and management.
24 September 2025
Overall care is good. All staff are friendly. Manager good, will help with any issues, is very approachable when want to see her, except weekends. At times seems to be a breakdown in communication between manager and staff. Staff can sometimes be difficult to understand. Personal details not
always noted. EG, in his room should have white coffee, often arrives black, no milk, has own sweetners but rarely is a spoon provided, at least when I have been there, important things to him. .Medical care is very good, weekly visits. Does now go down for lunch with other residents, and joins in with some entertainment, so improving.
16 September 2025
I was very worried when I had to find a care home for my sister when she was diagnosed with dementia. I needn't have worried, Oaktree Lodge is certainly to be recommended. It is very friendly and comfortable. There is always a welcome for you when you visit. The management is very supportive and
reassuring, and the staff are so friendly and caring, nothing seems too much trouble for them.
23 July 2025
Oaktree Lodge is extremely friendly and welcoming. We are always offered refreshments when we visit and on one occasion when my friends taxi had to cancel at short notice three of us were given lunch.
My friend always says how happy she is there and always looked very well cared for. Management
and all the carers are brilliant.
11 March 2025
My mum has been at Oaktree Lodge since July 2024. Since she has been a resident she has received excellent care, all the staff are really friendly and nothing is too much trouble. I would not hesitate recommending Oaktree Lodge care home for your loved one.
03 March 2025
My dad has settled in wonderfully here. All the residents seem happy and enjoy the activities they have going on throughout the day. Lovely to have a resident cat and guinea pigs. A great place and the carers are very attentive to all their individual needs.
19 February 2025
My husband who has dementia moved into Oaktree Lodge full-time in December 2024. From the start, it was obvious that this place really was caring. The carers are welcoming have smiles for you and are obliging, if something needs doing. The kitchen staff are equally welcoming, offering you drinks or
food which is of a high standard. My husband enjoys the dance/exercise activities. The musical afternoons and comedy videos! The manager and office staff are also welcoming, they listen to any concerns you may have and act upon it.
06 September 2024
Please note that I have only visited a friend in the home a few times so I can only give a view of what I have witnessed personally and comments made by my friend to me. From what I have seen and heard this home is a caring and well-run home.
20 August 2024
The staff are always very welcoming, kind and friendly. Nice and clean care home. Like the fact that there is a resident cat as she can bring great comfort to those who have had pets in the past.
16 August 2024
My mum went into respite initially but is now a permanent resident in the home. The management has been so supportive throughout the whole process giving support to my mum but to me also. I would also like to mention the kitchen staff as they have been helping to encourage my mum with her food by
asking and preparing food that she likes.
15 August 2024
We have always had a pleasant time when visiting our friend in Oaktree Lodge. The staff are friendly and very accommodating. Residents are treated with dignity.
15 August 2024
I am very happy here because I feel safe. The food is good and all are friendly and kind. Also, the residents help each other! ie, those you can.
14 June 2024
From the moment we walked through the doors of Oaktree Lodge we knew we had found the perfect respite space for my mum to recover from quite a traumatic period. The staff here are nothing short of amazing, the manager is incredibly patient and welcoming and all the care staff who have been just
fabulous...their dedication, compassion and professionalism are evident in everything they do.
My mum is always treated with the utmost respect and kindness, and it's clear that her wellbeing is their top priority. The environment at Oaktree Lodge is warm and inviting, impeccably clean and well-maintained - the outside courtyard is a favourite spot for Mum!
The variety of activities that Mum talks about has kept her engaged and happy and it's heart-warming to see her so content and well cared for.
I would highly recommend Oaktree Lodge for anyone seeking a loving and nurturing environment for their loved ones.
28 May 2024
Mum has been a resident of Oaktree Lodge for several years now. My sisters and I have always been impressed by the genuine care shown by all of the staff towards the residents. Additionally, staff are always willing to answer all of our questions. Each of us live overseas, so having access to
information about our Mum is very important to us. Although it is challenging to get through on the phone at times, information is always readily provided. The building/facilities could do with some updates but we are aware that some of this is being addressed. Overall, we are very pleased with the care provided at Oaktree.
01 May 2024
Lovely care home. Staff are very welcoming and friendly. My aunt and uncle are very well looked after and always dressed and washed whenever we visit. Food always looks nice and I am often asked if I want to stay for lunch and offered tea and cake. Staff make every effort to keep the residents happy
and well and are really patient and caring. Happy to have found such a nice place for them.
18 December 2023
Staff friendly and helpful. Kitchen staff excellent, as are the carers. My aunt seems settled here - always clean and tidy.
Food excellent and management extremely helpful and accommodating.
Building not the easiest for staff or residents - but improvements being made.
Good at keeping me updated
re aunt's health, welfare - and when she needs medical attention, and when she falls.
Latest Reviews for Oaktree Lodge Residential Care Home
30 January 2026
I have now been a resident here for 5 weeks. The staff are good, caring and interested in my well-being. Before Christmas, we had an outing to a nearby Garden Centre, which was enjoyable.
19 January 2026
The staff were very nice and kind and looked after my husband for 8 days respite stay very well. I found the staff friendly and helpful when I came to visit, or my son came to bring him out for part of the day.
05 January 2026
Very poor care. Nan suffers with dementia yet staff dont seem to understand that, call her by the wrong name continuously. Very poor care, water/fluids always being given in cups/mugs that are too heavy for my grandmother to lift....she is 95! And they are always placed out of her reach, leading to
dehydration. She has lost ALOT of weight since being there, she struggles to see and doesnt seem to be given much (if any) help with meals etc. Her personal items are never anywhere to be seen, ie her knitting. No homely comforts and the inside of the building smells of urine. Very dated.
2 days ago she managed to fall out of bed and ended up in hospital.
08 December 2025
The dementia care here is very poor. My mother-in-law's liquid intake is not measured or monitored, causing dehydration, resulting in a hospital stay. She is often found in dirty clothing. They clearly are not suitable for dementia clients as staff are not trained.
The home is old, tired and
frequently smells of urine as residents are not looked after often due to a lack of staff. The majority of staff there are very caring and helpful, but not trained sufficiently.
06 November 2025
Very pleasant, polite, warm, welcoming, helpful, informative, kind, hospitable, patient, caring members of staff and management.
24 September 2025
Overall care is good. All staff are friendly. Manager good, will help with any issues, is very approachable when want to see her, except weekends. At times seems to be a breakdown in communication between manager and staff. Staff can sometimes be difficult to understand. Personal details not
always noted. EG, in his room should have white coffee, often arrives black, no milk, has own sweetners but rarely is a spoon provided, at least when I have been there, important things to him. .Medical care is very good, weekly visits. Does now go down for lunch with other residents, and joins in with some entertainment, so improving.
16 September 2025
I was very worried when I had to find a care home for my sister when she was diagnosed with dementia. I needn't have worried, Oaktree Lodge is certainly to be recommended. It is very friendly and comfortable. There is always a welcome for you when you visit. The management is very supportive and
reassuring, and the staff are so friendly and caring, nothing seems too much trouble for them.
23 July 2025
Oaktree Lodge is extremely friendly and welcoming. We are always offered refreshments when we visit and on one occasion when my friends taxi had to cancel at short notice three of us were given lunch.
My friend always says how happy she is there and always looked very well cared for. Management
and all the carers are brilliant.
11 March 2025
My mum has been at Oaktree Lodge since July 2024. Since she has been a resident she has received excellent care, all the staff are really friendly and nothing is too much trouble. I would not hesitate recommending Oaktree Lodge care home for your loved one.
03 March 2025
My dad has settled in wonderfully here. All the residents seem happy and enjoy the activities they have going on throughout the day. Lovely to have a resident cat and guinea pigs. A great place and the carers are very attentive to all their individual needs.
19 February 2025
My husband who has dementia moved into Oaktree Lodge full-time in December 2024. From the start, it was obvious that this place really was caring. The carers are welcoming have smiles for you and are obliging, if something needs doing. The kitchen staff are equally welcoming, offering you drinks or
food which is of a high standard. My husband enjoys the dance/exercise activities. The musical afternoons and comedy videos! The manager and office staff are also welcoming, they listen to any concerns you may have and act upon it.
06 September 2024
Please note that I have only visited a friend in the home a few times so I can only give a view of what I have witnessed personally and comments made by my friend to me. From what I have seen and heard this home is a caring and well-run home.
20 August 2024
The staff are always very welcoming, kind and friendly. Nice and clean care home. Like the fact that there is a resident cat as she can bring great comfort to those who have had pets in the past.
16 August 2024
My mum went into respite initially but is now a permanent resident in the home. The management has been so supportive throughout the whole process giving support to my mum but to me also. I would also like to mention the kitchen staff as they have been helping to encourage my mum with her food by
asking and preparing food that she likes.
15 August 2024
We have always had a pleasant time when visiting our friend in Oaktree Lodge. The staff are friendly and very accommodating. Residents are treated with dignity.
15 August 2024
I am very happy here because I feel safe. The food is good and all are friendly and kind. Also, the residents help each other! ie, those you can.
14 June 2024
From the moment we walked through the doors of Oaktree Lodge we knew we had found the perfect respite space for my mum to recover from quite a traumatic period. The staff here are nothing short of amazing, the manager is incredibly patient and welcoming and all the care staff who have been just
fabulous...their dedication, compassion and professionalism are evident in everything they do.
My mum is always treated with the utmost respect and kindness, and it's clear that her wellbeing is their top priority. The environment at Oaktree Lodge is warm and inviting, impeccably clean and well-maintained - the outside courtyard is a favourite spot for Mum!
The variety of activities that Mum talks about has kept her engaged and happy and it's heart-warming to see her so content and well cared for.
I would highly recommend Oaktree Lodge for anyone seeking a loving and nurturing environment for their loved ones.
28 May 2024
Mum has been a resident of Oaktree Lodge for several years now. My sisters and I have always been impressed by the genuine care shown by all of the staff towards the residents. Additionally, staff are always willing to answer all of our questions. Each of us live overseas, so having access to
information about our Mum is very important to us. Although it is challenging to get through on the phone at times, information is always readily provided. The building/facilities could do with some updates but we are aware that some of this is being addressed. Overall, we are very pleased with the care provided at Oaktree.
01 May 2024
Lovely care home. Staff are very welcoming and friendly. My aunt and uncle are very well looked after and always dressed and washed whenever we visit. Food always looks nice and I am often asked if I want to stay for lunch and offered tea and cake. Staff make every effort to keep the residents happy
and well and are really patient and caring. Happy to have found such a nice place for them.
18 December 2023
Staff friendly and helpful. Kitchen staff excellent, as are the carers. My aunt seems settled here - always clean and tidy.
Food excellent and management extremely helpful and accommodating.
Building not the easiest for staff or residents - but improvements being made.
Good at keeping me updated
re aunt's health, welfare - and when she needs medical attention, and when she falls.