Owner: Oaktree (Clevedon) Ltd
Person in charge: Maria Mathias (Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Single Rooms: 28
Shared Rooms: 3
Rooms with ensuite WC: 14
Weekly Charges Guide: Personal Care Single £395 – £465 (These prices are only a guideline, please contact Oaktree Lodge to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Oaktree Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Oaktree Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Oaktree Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Oaktree Lodge is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.147 Points relating to the number of positive Reviews for Oaktree Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.8 Target = 0.147
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Oaktree Lodge has a Review Score of 7.9 (7.897) from 2 Reviews
Review submitted from a Postal Card by Barry P (Son of Resident) on Thursday 1 March 2018. Relates to January 2018.
I am very happy that Oaktree Lodge looks after my mother with her dementia she is very confused at times and the carers reassure her all the time of where she is. The service is at it's best all of her time she is in residence. I cannot fault the staff and care.
How likely would you be to recommend Oaktree Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review submitted from a Postal Card by Rosalind B (Daughter of Resident) on Tuesday 14 February 2017. Relates to January 2017.
My Mum moved into Oaktree Lodge three years ago and she has found the transition into care a good experience. The girls (staff as she calls them) have always been kind and very caring of her needs. As a family, our minds are at rest knowing that mum is happy in the home. All of the carers are helpful if we ever have any questions regarding mum and never feel a nuisance. Congratulations on an excellent service under difficult circumstances at times in that environment.
How likely would you be to recommend Oaktree Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Oaktree Lodge
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