Oaktree Lodge Residential Care Home

I have now been a resident here for 5 weeks. The staff are good, caring and interested in my well-being. Before Christmas, we had an outing to a nearby Garden Centre, which was enjoyable.

The staff were very nice and kind and looked after my husband for 8 days respite stay very well. I found the staff friendly and helpful when I came to visit, or my son came to bring him out for part of the day.

2 days ago she managed to fall out of bed and ended up in hospital.

The home is old, tired and frequently smells of urine as residents are not looked after often due to a lack of staff. The majority of staff there are very caring and helpful, but not trained sufficiently.

Very pleasant, polite, warm, welcoming, helpful, informative, kind, hospitable, patient, caring members of staff and management.

Overall care is good. All staff are friendly. Manager good, will help with any issues, is very approachable when want to see her, except weekends. At times seems to be a breakdown in communication between manager and staff. Staff can sometimes be difficult to understand. Personal details not always noted. EG, in his room should have white coffee, often arrives black, no milk, has own sweetners but rarely is a spoon provided, at least when I have been there, important things to him. .Medical care is very good, weekly visits. Does now go down for lunch with other residents, and joins in with some entertainment, so improving.

I was very worried when I had to find a care home for my sister when she was diagnosed with dementia. I needn't have worried, Oaktree Lodge is certainly to be recommended. It is very friendly and comfortable. There is always a welcome for you when you visit. The management is very supportive and reassuring, and the staff are so friendly and caring, nothing seems too much trouble for them.

My friend always says how happy she is there and always looked very well cared for. Management and all the carers are brilliant.

My mum has been at Oaktree Lodge since July 2024. Since she has been a resident she has received excellent care, all the staff are really friendly and nothing is too much trouble. I would not hesitate recommending Oaktree Lodge care home for your loved one.

My dad has settled in wonderfully here. All the residents seem happy and enjoy the activities they have going on throughout the day. Lovely to have a resident cat and guinea pigs. A great place and the carers are very attentive to all their individual needs.

My husband who has dementia moved into Oaktree Lodge full-time in December 2024. From the start, it was obvious that this place really was caring. The carers are welcoming have smiles for you and are obliging, if something needs doing. The kitchen staff are equally welcoming, offering you drinks or food which is of a high standard. My husband enjoys the dance/exercise activities. The musical afternoons and comedy videos! The manager and office staff are also welcoming, they listen to any concerns you may have and act upon it.

Please note that I have only visited a friend in the home a few times so I can only give a view of what I have witnessed personally and comments made by my friend to me. From what I have seen and heard this home is a caring and well-run home.

The staff are always very welcoming, kind and friendly. Nice and clean care home. Like the fact that there is a resident cat as she can bring great comfort to those who have had pets in the past.

My mum went into respite initially but is now a permanent resident in the home. The management has been so supportive throughout the whole process giving support to my mum but to me also. I would also like to mention the kitchen staff as they have been helping to encourage my mum with her food by asking and preparing food that she likes.

We have always had a pleasant time when visiting our friend in Oaktree Lodge. The staff are friendly and very accommodating. Residents are treated with dignity.

I am very happy here because I feel safe. The food is good and all are friendly and kind. Also, the residents help each other! ie, those you can.

I would highly recommend Oaktree Lodge for anyone seeking a loving and nurturing environment for their loved ones.

Mum has been a resident of Oaktree Lodge for several years now. My sisters and I have always been impressed by the genuine care shown by all of the staff towards the residents. Additionally, staff are always willing to answer all of our questions. Each of us live overseas, so having access to information about our Mum is very important to us. Although it is challenging to get through on the phone at times, information is always readily provided. The building/facilities could do with some updates but we are aware that some of this is being addressed. Overall, we are very pleased with the care provided at Oaktree.

Lovely care home. Staff are very welcoming and friendly. My aunt and uncle are very well looked after and always dressed and washed whenever we visit. Food always looks nice and I am often asked if I want to stay for lunch and offered tea and cake. Staff make every effort to keep the residents happy and well and are really patient and caring. Happy to have found such a nice place for them.

Good at keeping me updated re aunt's health, welfare - and when she needs medical attention, and when she falls.